Spaces & Setups

I’ve been holding off updating to S2 because I expected it to be painful, buggy, and a mess to set up, and I wasn’t disappointed. I was finally forced to it in hopes that it ould solve the inability for Sonos to add Apple Music on Android. No luck with that BTW - it’s broken with the S2 app as well,So I installed the S2 app, and first it tells me it can’t find my Sonos system (Sonos One stereo pair), Then it decides that it did find them after all (same bug on a 2nd Android 11 device). Then it tells me that my speakers are incompatible. No further information or suggested course of action. Guessing that it wants me to update the speaker firmware (and why wouldn’t it tell me that?}, I dug down until I found a System Update option. It then logged me out and I had to log in again. But finally I got it to do the speaker update. It then recovered to match the original S1 functionality. No improvement I can see, and Apple Music remains broken.And of course now I discover that my Windows 7 de

Tengo un equipo sonos 5.1 compuesto por beam, sub y 2 sonos one. Mi pregunta es la siguiente: ¿Es posible ampliar el equipo con 2 altavoces delanteros symfonisk al lado de la barra para que suene más fuerte delante?? ¿Sonos lo permite?? ¿¿Funcionaría bien? Muchas graciasUN saludo

It seems that the iPhone only presents the Sonos controls (play/pause, volume, skip) in the Lock Screen when Sonos was the last app used. It would be very nice to have this available anytime the Sonos system is playing.

In our old flat two products were listed in Settings / System: “Ceiling speakers” and “Soundbar”.  We used to select one or both speakers.In our new flat we only have the “Soundbar” but “Ceiling speakers” is still incorrectly listed in Settings / System.  How can I delete “Ceiling speakers” from the products list?I have tried everything, both through S1 and S2 controllers.  Nothing has worked.

Hi all,I was so excited to receive my Sonos Roam this week. First Sonos product for me, but I love the brand and my interactions with other Sonos products in the past (friends, showrooms) have always been great.  Unfortunately, I sent my Roam back to Sonos for a refund. The problem? That power button at the back.  Everything else is excellent, sound, design, size, I love it. But the power button is a really poor implementation. There is no click whatsoever unless you press the button really strongly. I never knew if I was successful switching it on or off. If you press the button a bit on one side it just doesn’t work. It got on my nerves and I ended up sending it back.  I was thinking maybe I got a bad unit, but I have seen a few comments in Reddit which are consistent with my experience.  how is it working for you? I might go to a brick & mortar store to try one out. If I can confirm all units are the same I will have to wait until this is fixed or get an alternative brand which,

Not sure how accurate this is, but according to this video from Audio Advice, DTS support is coming on November 21.Start at the 4:05 mark:

I have a Bridge hard wired into my router, and a Connect Amp connected to an existing AV Receiver. Over the last 2 months, the Connect Amp has dropped off my system completely and had to be added as a new product whenever I want to listen to any music.I’ve resorted to completely resetting the system, and it worked for 24 hours!! I’ve turned everything network based off, rebooted my router, turned added the Bridge, waited 10 minutes, added the Connect Amp, waited 10 minutes then added other WIFI items individually - and it worked for another 24 hours.Before I put everything in the bin is there anything else that can be done to get the system working - it was working fine until the last update was released and support no longer provided.

Hi all! I’m having trouble getting my new Arc setup registered into the HomeKit ecosystem. I have three other One SL’s throughout my home, all of which had no problem being discovered & added within HomeKit. I just setup the Arc, Sub & SL’s within the Sonos app, all was pretty seemless and grouping them as ‘one’ was much easier than I expected. Now that I have that completed within the Sonos app, it’s ready to be added to HomeKit just as my other One’s were, but it won’t discover when searching. Any ideas/fix? Part two to that question, will I only have to discover/add the Arc to HomeKit since the sub/SL’s are all binded together as ‘one’ within the Sonos app?  Off topic. Is TruePlay really the secret sauce to bringing this setup to life? Coming from a similar Vizio soundbar/surround setup, I don’t want to say I’m necessarily disappointed but I’d say I was a bit underwhelmed. The bar sounded a bit narrow, which is opposite of pretty much all reviews professional or not, it’s be

Good Day,Have an intermittent issue with momentary audio blips from NVidia Shield 2019 Pro - Plex, Netflix, Prime etc. Setup is LG OLED B8, Monoprice HDMI cables, Arc. Previously had exactly the same issue with a Playbar. This happens once in maybe 10 mins, and is a blip - milliseconds. All is via TV apps, but they are poor in comparison to the Shield. As far as I can tell everything is up to date. Any assistance appreciated.

I have an Amp hooked up to our living room TV in our house. (I also have a home theater setup using Sonos in our barn/guest house with the big screen TV.) I’m really fed up with the Amp, after any blackout or power flicker, losing all settings. I’ve been using regular stereo audio input pulled from an HDMI switcher to feed the Amp. Whenever we get a power flicker, my Sonos devices lose their groupings and settings. (Which, really, is pretty sad considering that pretty much any device, in 2021, can save such settings in non-volatile RAM - except the high priced Sonos!)Every time we start up the TV and there’s been a power flicker (which we often don’t know has happened), we get silence. So, instead of using my IR all-in-one remote, I have to pull out my phone and run the Sonos controller and change the Amp input BACK to “Line In,” where I always leave it. What’s amazing (and sad) is that this system is on a UPS. Everything on that UPS keeps behaving normally during an outage or power fl

Hi - I am working on a market/coffee shop setup in a 3000 sq/ft rectangular room.  Looking to have background music in the space.  What kind of setup would you suggest?  

Hello Sonos Team Happy Wednesday, I was checking details on your Sonos Play 5 generation 2 & 3 and just wondering is possible to adjust-update the app so all generations can pair, which will increase customer experience since final users will be able to pair their devices to enjoy the high quality of this amazing products.Regards

Hello - I am connecting the Sonos Connect to my Bang & Olufsen Beosound 9000 so I can stream music wirelessly from my iPhone.  I used the 7-pin RCA cable but the sound is barely noticeable when I use the Aux function on the B&O system.  I tried to raise the sound to the max on my iphone and on the B&O system.  Does anyone knopw how to fix the issue?  thanks for your help.

My returns parcel is being sent back to sender via UPS why? I have printed off the returns label and put the customs paperwork in an envelope and stuck it to the parcel.UPS haven’t given me a reason.Deric

I tried out https://speakerscenes.com/, just to see what the offering was. I’d now like to de-authorize this app (since it accesses my Sonos setup through the API). However, I don’t see any settings in my Sonos app, the Sonos website, or this third-party app. Any ideas or suggestions?

HiI have ended my premium account on Deezer as I would like to subscribe a premium account on Spotify instead of Deezer.Will the Sonos application be able to find all the titles in my Sonos playlist without any trouble? Or will I have to recreate all my playlists in Sonos ? (Meaning, does Sonos look for the titles on any platform independently from the music platform? Or is a title linked specifically with a music platform, meaning if the platform falls, the title is not available anymore in Sonos?) how shall I proceed? thanks!

Every time I open the sonos controller on my laptop it asks me to update. when I do this it fails. this has been happening now for weeks. There is no error number on the message.Current version is 13.3. its a windows laptop btw.I tried uninstalling and reinstalling the app which didn’t work.Sonos support has been hopeless here in Australia. Unable to get a person on chat and the bot assumed I was updating speakers. So I emailed the CEO Patrick who ignored my first email a few weeks ago. Just emailed him again now.Any suggestions please?

I have this set PC speakers with a great remote, it's just a dial that doubles as a button and it has almost the exact same set of functions as the touch controls on sonos products.But as a remote it just sits on the desk waiting for me to hit it, no having to pick up my phone etc etc… I had a quick look around and I see a couple of options for sonos remotes but curious to know what successes people have had, and also failures.Control for the sonos Five and Amp are what I'm most interested in.

The most recent Sonos update means that I can no longer update my music library, which sits on a Windows 7 disk, and Sonos are no longer maintaining the Windows 7 app. I still have the library so I won’t do any more updating of my Sonos products but is there any other way that I can update the library given that I can’t rollback the update? (I do think it’s **** that Sonos can knacker my expensive system with updates. Apart from costing my pocket, it’s very wasteful of the Earth’s resources. There ought to be a law and soon there might be in the EU and UK.)

All sorted now no need to respond thanks! 

I've had a Beam in 5.1 configuration for a few years and recently upgraded to the ARC. I've noticed that the system is much louder in Dolby mode than PCM/LPCM. This is probably just down to the way Dolby is encoded. But in practice the experience is jarring when switching between sources - you find yourself reaching for the remote to adjust the volume as needed. It's especially apparent when flicking through Sky channels - some of them have a Dolby track and some don't. I'm also reading some people are also having issues with low volume LPCM on PS5.What might help here could be a background option/switch/slider, to automatically boost the volume when a TV PCM source is detected.

We had a Sansui s-x1200 driving a set of Cerwin Vega D9s growing up. I still have the Cerwin Vegas but I would like to find the Sansui for sentimental value. Anyone know where to find one in the USA? After buying my Sonos gear (Arc, Sub & Ones), it has really brought me back into a love of music. Refoaming the D9s and picked up an Amp to drive them. If I can find the Sansui, I think I’ll be forced to get a Port too lol. 

4 years ago I installed a playbase, woofer and 2 alexa-enabled Sonos Ones (1st gen) in my family room. Since in this configuration only one of the two sonos ones will respond to alexa, I think I will relocate one to my study and replace it in the family room with a speaker that is not voice-enabled. I have two questions: 1. what is the best choice of speaker to purchase to substitute the existing sonos one, and 2. Can I configure a single speaker in the study to play mono, or can it only be configured to play either left or right?TIA .... Greg

Hi.I have a Sonos Arc.The Speech enhancement function seems not working.I cannot hear any difference with it turned on or off.I asked some friends to check it in my home, too, and they also cannot hear any difference.What is the problem?My Sonos App is version 13.3.When I check for Arc soundbar updates it says it’s updated.What can I do?

I purchased my Sonos a few months ago and it started making a blaring noise out of no where. It was so loud to a point it would wake us up in the middle of the night. After going back and forth with their support (I had to send video evidence). They agreed to ship me another unit.  Since I had originally thrown away the box that came with it, I paid over $40 dollars to get it packaged by UPS. The return Unit I received came in a tattered box and was moving while in the box and they also did not ship the power supply which they were adamant that I ship back with them. I’m taken back at the way this was sent to me being that his is a $800 unit.