Returns, returning to sender

Hi

This isn’t the place for questions about Sonos or UPS shipping/returns/customs paperwork procedures. You need to contact Sonos Customer Support if you are not getting answers from UPS. However, I will say that if it’s an international shipment there could be any number of reasons. The most likely is customs paperwork improperly filled out. Just my guess 🤔

Thanks for your comments, I won’t know until I receive the parcel but you may well be right.

I have e-mailed Sonos customer service but no reply yet.

Deric

Since this is more of a user community than anything else, we can only speculate. And the few forum moderators that do work here are not in the shipping department anyway, their skills are in diagnosing troubles with the speakers.

Thanks for your comments,

Deric

I too returned an item from the UK to Sonos. I printed out 3 copies of the pre-filled customs invoice that they provide along with the shipping label, signed them etc. Just checked the UPS tracking - looks like it’s being returned to me. Sigh.

Oh, and UPS haven’t tried to contact me at all…… Sonos, if you’re going to offer this returns service, you need to make it bulletproof.

I have also printed off 3 copies and will return the package tomorrow, Sonos recon it should clear customs, we will see.

It seems it is all about providing the correct paperwork to clear customs.

Deric

Good luck! Like I say, I printed off 3 copies and sellotaped to the parcel. The form was pre-filled, though I did sign it, but it seems it’s still coming back to me, so no idea what’s wrong.

I will let you know in a weeks time

Deric

Thanks. I spoke to UPS today (they haven’t managed to get the parcel back to me yet) - they say it was rejected because there was no commercial invoice provided (there were 3 copies attached to the parcel). So, I guess I’ll just have to re-send again when it comes back.