Spaces & Setups

I have a Fire TV Stick 4K plugged into my Optoma UHZ50 HDMI Port (2). I’m running an HDMI cable from the Projector’s HDMI ARC to the Sonos Amp. Everything sounds great, except the volume +/- buttons on the Fire TV Stick Remote control do not work. The mute button does, curiously, but the +/- do not. I’ve tried messing with the Fire TV Stick “Equipment Management” options to no avail. Is anyone else running a Fire TV Stick with an HDMI-ARC to a Sonos Amp and able to control volume with the remote?  FWIW, I also have an AppleTV plugged into HDMI 3 and it works just fine, I just needed to select the appropriate speakers in the AppleTV Audio menu. I don’t have a similar option in the Fire TV settings. What’s bugging me is the mute button works, but the volume +/- do not. Any thoughts? 

I recently bought my first Sonos speakers (a set of Sonos One SLs from Costco setup as a stereo pair). I added YouTube Music after a couple of hiccups (something to do with “brand accounts”) and am able to play music on  the speakers. I have an individual YTM Premium subscription.I am running to two, probably related, issues:Launch Sonos app | Search for a song | long press | Play Now: This plays the song, but then stops after that song is done. In contrast, on the YTM app, I have ”Autoplay” enabled and clicking on the “Up Next” tab shows a long list of similar/recommended songs. This does not seem to work similarly within the Sonos app. Launch Sonos app | Search for a song | long press | more | Start Radio: This starts the “Radio” feature - but with a completely random song and not the song I searched for. Is this expected? The song is not completely random though -- each time I search for aspecific song and launch the radio, the same “random” song starts playing.Is this a known issue

Hi allFor some reason when I click on any playlists it just auto plays and does not open the playlist to let me see the songs in it. I have removed Amazon and re added it to my Sonos App. See screenshot attached 

I’ve 2 old play5 gen 1 and want to purchase a Sonos product that will connect with the old technology help please 🙏 

Hi all,I’ve looked through the manual and help files and cannot find this answer. Can you do this?I want to get a Arc soundbar and then used my two Play 5’s as a left and right channel to the Arc as the center channel. Can this be done?I can see how to make the Play 5 a stereo pair and I can see how to make the Play 5’s surround speakers, but I don’t want that...I’m looking to have the Play 5’s work with the Arc in front of me as my left/right mains and the bar dead center.Can this be done?Maybe its just that simple….make the Play 5’s a stereo pair, put them in front of me in the left/righ position, add the Arc and done…..not sure if that will actually work as they all need to talk to each other.Thoughts?Thx!!

sub will not power up. plug is fully pushed in and in power socket that works. have not used sub for over 12 months as been away from this house.

Hi there,My friends offered me a Pro-Ject T1 record player a few months back.It is a Project T1 regular (not the SB one) with cables attached directly to the device.I never owned a record player before and I am quite excited but I am not sure which sonos I should get to connect to my already owned Sonos One x2 and Beam.I see a lot of stuff related to the SB itself. Would anyone know if the port is sufficient? Or if I need the amp?Would love to get some help here!Thanks,Amélie

Hello,A new sonos user here and I’ve just bought a Gen 2 soundbar.  It’s plugged into my 43 inch LG tv via HDMI Arc and it sounds good/loud.  I watched Thor on Disney + which is supposed to be in Dolby Atmos but I didn’t hear anything to suggest I was hearing atmos.  Is there a way to tell from the app or the soundbar itself?if I look on the app it says Stereo PCM. If I change the settings on the TV to pass through the app changes to Dolby 5.1. I presume I don’t want this as I only have the Gen, no surrounds or sub. Also it sounds terrible.  any ideas to know I am hearing atmos? A particular film I could try?many thanks for your help!J. 

Hi,I have Sonos Beam gen. 2 with to Sonos One SL as rear speakers. As my wife is hard of hearing we use an apple airport express to connect her headphones to the Apple TV via AirPlay. The beam is connected to a LG Oled via eARC. LG ist set to “passthrough”.When we’re watching Dolby Atmos movies and activate AirPlay additionally the Sonos app shows “stereo PCM” and I hear at least up mixed stereo from the rear speaker.But when I watch non-Atmos movies (for e.g. 5.1) the Sonos app shows Multi-Channel PCM 7.1 and the rear speakers don’t receive any sound information and are  muted when we activate AirPlay additionally. Can anyone help me to understand this behaviour? What can I do to at least have stereo up mix output on the rear speakers when watching 5.1 movies.    

Hello, i didn’t find answer to my question : On the TV, I would like to put HDMI input audio format on bitstream, but the option is greyed out.Do you have an idea why ? EDIT : answer found here : 

 Only the Roams show this behaviour.   Both powered off with the three chime feedback.  Are they actually powered off or not? 

I have an Optoma UHZ50 Projector and I just realized it has an HDMI ARC port (HDMI 1). I plugged the Apple TV into HDMI 2, and ran a new HDMI cable (this one from Amazon) from HDMI 1 (HDMI ARC) to the Sonos Amp, and there is no audio coming through. I made sure the Optoma “Audio Mode” is set to the “SPDIF/eARC” option, and I did the “TV Setup” on the Sonos app for the Amp and it says it was successful / “done” - but there’s no audio. Is there some other setting I could be missing on the Sonos?  In the Apple TV there’s an option to select a “temporary audio source” and when I do, I can select “Living Room” which is the name of my Sonos room, but I have a feeling that’s sending the audio via Bluetooth or something, because when I switch to the Fire TV it doesn’t work at all, and I don’t think the device should be selecting the audio output source - the projector should just be outputting the audio directly via the HDMI ARC, right? Am I missing something obvious here? 

I used my EPP code to purchase a Sonos 5 code # EPP-RV7D76RDXD I need to purchase another one how do I get a new code or this one re activated no one at epp program answers my emails

I am looking into buying a few sonos speakers (because they do not need to be hardwired to my record player).  I have an amp and a record player (it is not bluetooth) that I would like to continue to use but Im having a hard time figuring out what adapter I need. Is this a possible set-up?

Why does the Sonos Beam 2 not come with a remote control?

Hi, I've had a beam for a couple of years set up with 2 ones. I've recently upgraded to gen 2 and have paired that with the ones but I'd like to put my original beam into another room...can I add it to my system? The app can't find it at present, although it is working as a speaker.

I’m finishing up my 3,000sq ft shop/garage. I put in 5 pairs of in-ceiling speakers and a pair of sonance mariners outside.The shop is completely open, so I purchased 6 amps as I wanted to rock the place if necessary.My goal is/was to have the 5 amps powering the inside speakers all grouped together and essentially never ungroup them. I put up a Sony X95k and connected eArc hdmi to the first amp, and everything is working exactly how I envisioned other than volume control.  While watching TV, the TV remote control only controls the volume on the first amp. To move all volumes in unison I have to use the app.  When listening to music it’s perfect because I’m using the app anyways and it controls all the volume, but I’d like to be able to not have my phone on me and pick up the TV remote and control all amp volumes in unison.Is this by design or should I be setting up the amps differently? Each amp was set up as independent stereo pair and then I grouped the 5 interior ones together.  

Hi i know nothing about audio equipment! I bought a Beam gen 2 from Costco and a used Sonos play 1. I didn’t realize it was not a Sonos One until after I bought it.  I’m trying to set up the beam and the play one with my TV but it doesn’t sound that good together. The bear sounds great alone but I was hoping adding a speaker behind where I’m sitting would help sound even better.  Help! What am doing wrong? 

Hola. Tengo un beam y acabo de adquirir dos one sl, la tv tiene hdmi arc por lo que de forma habitual el sonido siempre sale por la barra. Mi duda es, he adquirido estos altavoces para cuando vea peliculas series o juegue, pero no quiero tener un sonido envolvente las 24h, solo cuando lo quiera utilizar, de que modo se puede activar o desactivar estos altavoces envolventes? 

I am wondering if there is a possibility to use Arc+Sub combination as a home theatre unit out-of-the-box (or call it sonos pure hardware mode) without connecting to a network, going through the setup process, and without the S2 app? Such an option will be very useful when you are setting it up in a location where you don’t have a phone, don’t have a local network (wired or otherwise), and of course thus – don’t have internet.I tried this with Arc alone and works pretty well. Just unbox it, power it on, connect to the TV with eArc and it’s good to go. TV will control the volume via eArc. However, there is no way to make Arc and Sub communicate with each other. If Sonos can come up with an option where you just tether both devices via the ethernet port and they establish communication automatically.I understand such a setup will not benefit from streaming, EQ setting, or any other control for that matter. But it will be great to have such an option where you can simply unbox the system,

I’m not able to Airplay to my TV Room (PlayBase/Sub/Surrounds). I can Airplay to Move and Ones (Garage). Did something change? 

I’ve got a long narrow room that has five ceiling speakers installed currently, driven by an AVR, that make up a simple 5.1 setup. Do to mounting constraints the height speakers of the ARC will be useless. I’d like to use the front L/R speakers for Dolby Atmos Height channels, driven by an AMP - Similar to how the AMP currently can currently drive the rear surrounds.In my preferred setup I’d have the ARC, Sub, and Two AMPs to complete the surround setup. 

The Sonos app on my iPhone 6 (iOS 12.5.6 and stuck there) is no longer functional, it asks for an update and most parts of the app greyed out.Why ask for this update and cripple the app like that?The funny thing is that the alarm I set up in the app still works and wake me up every morning, but I can’t change the time or what is playing!

Hello,My playbase has been unable to connect to wifi for well over a year now, so effectively I’ve had to connect it directly to my router which means it is not controllable via the app or useful for anything other than the permanent connection to the TV. I can no longer connect it to the network to use it for Spotify or other services. I’ve gone through all the troubleshooting procedures but have never been able to reconnect the system wirelessly.I notice from this forum that this is not an unusual problem. What options are available to me at this point? 

Hi , Looking to set up Arc + Sub + 2x One SL on my Panasonic TV. Will it support your his using the HDMI (ARC) port? thanks, amit