Spaces & Setups

Why is Sonos not able to address all the stuttering issues? Stutter started on my Sonos a few months ago. It never happened before. Suddenly it happens intermittently in all movies. Some times it’s very bad sometimes it’s for brief periods.  i thought it was the streaming on my LGTV. On chance I started reading in Sonos and realized that there seems to be no resolution on why it happens just that people have to submit their diagnostics.  So what exactly causes these stuttering issues?

Hi all,Everything was working fine up to until recently when my setup was based on an old Panasonic TV (which had a HDMI ARC) where I was getting Atmos on Disney+ (had to change scaling in Arcana), Netflix, Apple TV+ and Tidal. But after my TV broke down and I swapped it out for a projector (PA503XE - https://www.viewsonic.com/ap/products/projectors/PA503XE) I have only been able to get Stereo PCM 2.0 now. I consulted the Hdfury discord channel and the conclusion was to get an Apple TV4K. I have also tried playing around with the scaler settings and turning off and unplugging all the devices but it did not seem to help. Are there any other suggestions as to what might be the problem? Maybe the display? Thank you.

I see that a few people have asked when Sonos will around to compiling their macOS desktop app for Apple Silicon, and the answer given is that Sonos doesn’t talk about forthcoming software releases, but it’s probably not a high priority.Sure, that’s fine. Who would I be to question their engineering priorities? But, a really good option for people who want an Apple Silicon native app would be to simply run the S2 iOS app in macOS. All you would have to do is open the App Store in macOS and navigate to your account, and the “iPhone & iPad Apps” tab. Only the Sonos S2 doesn’t show up, even though it’s affiliated with the Apple ID that’s logged in.iOS apps will show up in the App Store on macOS unless the developer specifically disallows them from doing so. There’s no excuse about engineering resources — this is literally flipping a switch to turn something off. Even if you use a workaround and extract the Sonos S2 program itself (as an IPA file), you’ll get an error message if you tr

I'm on my second Sonos Beam, which is being used with two Ones and a Sub for a home theatre set up.  The audio distorts frequently across all sources. Seems to happen with speech and music, at higher pitches. Volume has never been loud.  I sold my previous Beam on eBay because of this fault and it being out of the 1 year warranty but this one (under 2 years old) doing it again is really annoying me and causing arguments between me and my partner (she doesn't like me spending cash on gadgets which then break!) I've seen loads of posts about this on the Sonos community, don't understand how this speaker is so badly made?!  I have a video of the problem, but my diagnostics number is 1019938832  PLEASE can someone help?! Will Sonos potentially replace this out of warranty if it's clearly a common fault?! 

Hey guys, I’m m brand new here just got a SONOS Beam Gen 2. First i got the Harman Kardon Multibeam but i was so disappointed with the sound so i decided to give Beam a try and its uncomparable difference (only the pain of setting up the Google assistant which has to work through Assistant app, which is not available in my country, instead of Google home app like every other device), I’m simply loving the sound. Of course my next decision is about the surround sound. I live in an apartment so sub is out of question if I don’t want my neighbors to murder me. I’m now torn between SONOS One Sl or cheaper IKEA Symfonisk… Is the extra 200$ on pair (yeah, in my country is Symfonisk pricy 135$) worth the difference? Or should i go for the more expensive Symfonisk frame? I would love your thoughts because I am just confused. Thanks for the help in advance.

The one thing missing from my Sonos world is the ability to listen to my stuff on headphones. Has anybody got experience of using Port + audiophile headphone amp + headphones? Any recommendations? I listen mostly to music stored on my NAS, not so much streamed. Or would I be better looking for a different (ie non-Sonos) solution, e.g. an audiophile DAC + headphones? 

Has anyone experienced the same thing? Our roam was connected to the mains and playing music when it suddenly disconnected and for the last 40 mins or so has been emitting a really really loud noise like a helicopter. We can’t turn it off, have disconnected it from the mains and tried all the options to turn it off. It is now over heating and we have had to put it outside. ( and in a box due to how loud it is). We have had it less than 1 week. We will return it but am just hoping the noise stops so we can take it out of the box, and that it doesn't catch fire first! 

I’m trying to setup a Dakboard wall display at home, and it has Sonos integration to display what’s currently playing.  However, it is failing to display the album art that is tied to the current song.  In talking to Dakboard, they’re saying that it’s failing to work because Sonos is grabbing the artwork locally rather than from the Internet, and the Dakboard screens are rendered from their cloud service.  That being said, the music I’m testing playing with comes from a streaming service, and I don’t currently own the music and don’t have it cached locally.  Dakboard supplied me with the URL to the artwork that the Dakboard Logs say it’s trying to grab it from, and the URL is indeed a local URL to one of my Sonos speakers. Dakboard says that this is something they haven’t seen - that normally Sonos provides them with a streaming URL to the artwork if it’s streaming music from the cloud.  Is there something I need to change on my side to change what URL is being presented by Sonos?  Cer

I have a Sonos Beam along with sub and surrounds. I had long been frustrated that I couldn’t default my Apple TV to play through my Sonos system. It would default to television speakers, which do run through my Sonos system, but not the optimized sound. I could select the speakers through temporary audio, but I had to keep going back and re-selecting it. Finally, I was told I could add my Sonos to Home Kit. So I added it to my Living Room room, and boom… when “Living Room” was set as default speakers, I was getting the full-on Sonos perfect audio. Well, my son happened to notice the light on the HomePod staying on and unplugged it. I realized this when I suddenly had no audio!Well, I plugged it back in, and since then, if “Living Room” is my default audio output, it goes through the Home Pod itself. I tried removing the Sonos system and re-adding to Home Kit, but no luck. It still defaults to the measly little Home Pod, leaving me to change default to TV speakers and then switch tempor

Hi Sonos Team,please create a native Apple:TV (maybe also for Android TV) which displays current album art, song, musician and potentially other information for a selected audio zone as well as basic controls (volume control, next song, etc.).Thanks 

Hi! My Sonos setup is a beam (gen 2)+ sub and two play5 as surrounds. This works great for both surround system and music, as the surrounds create a stereo pair. I can turn up music volume for the surrounds, which gives me the most use of my system i feel. However, I wish I could turn up the sub volume for music, or turn the beam down/off for music use. I feel it ruining my listening experience with my play5s. To sum up: I wish i could use surrounds/play5s with sub for music, without the beam. I want this option in my sonos app 🤩

Hi folks,Thought I would post some observations I had between the Arc and Playbase in case it would be of help to anyone. Obviously these are my own opinions, others may differ I bought the Playbase a few years ago, about 6 months before it was discontinued. That didn’t feel too great, but it’s still a nice piece of kit and looks great so I stuck with it.I’ve always had a gen2 sub and 2xPlay1s connected to the PB. At various times I have thought it was lacking somewhat in terms of presenting a “full” soundstage from the front of the room. The sub and surrounds do mask that a bit; if I turned off the sub/surrounds in the app (not unpaired) the PB sounded underwhelming. It had been Truplayed at this stage. So I eventually decided it was time for the Arc, and isn’t it a nice piece of kit!I’ve been trying all sorts of side by side comparisons but the first, with the Arc and PB unpaired from any subs/surrounds, the results were surprising. The Playbase, although a narrower soundstage did ha

I have 2 Sonos setups consisting of:Location 1Playbase Move Play 1 (3)Location 2Playbase Roam Play 1 (2) Play 3I am losing my hearing and the volume level I require to watch TV is not comfortable for my wife.  Is there a way to connect headphones to my TV/Playbase and be able to independently control the volume in the headphones from the Playbase?  Thank you.

Hi,I’m messing with the idea of buying a turntable - mostly for the fun of faffing with it and buying records.But will my ears tell the difference between a record being played and the same music being played via Spotify?I currently own a Beam and two Threes. If I buy a turntable I would have to also buy a Five (discussions here suggest that’s better than buying the Port for the same price).Putting the enjoyment of handling vinyl to one site: will I hear a difference in sound?Sorry if this is a daft question. Genuinely interested before I splash out.

TV: 2020 model Samsung UE50TU8500UXXU Just spent the morning on support calls to both Sonos and Samsung trying to get the Arc to connect with the telly through eARC. I think we might finally have made some progress.In short, the problem was that the TV wasn’t seeing the Arc so it didn’t appear in the list of sound output options. Instead, all I could choose from was ‘TV speakers’, ‘Optical’ or ‘Bluetooth speakers’. I should’ve had the option to choose ‘Receiver (HDMI-eARC)’ too.My first call to Samsung didn’t go well (I had to explain what a Sonos Arc was) and ended up no further on. The person referred the issue to a product expert who basically said ‘There’s a compatibility issue between the Arc and some Samsung TVs’. Like, tell me something I don’t know.Their advice was to call Sonos and see what they had to say. I did, and we ran various diagnostics that all showed hardware was good and everything should be working fine. In fact, it sort of was at that point because the Arc suddenl

So when I select Dolby atmos Xbox series X I get a louder sound than native tv apps. I’m not sure if this is a good thing or a bad thing

I’ve downloaded the install app (142), and when I try to run it, I can’t get past the “Are you sure you want to let this program make changes to your system?” screen.  I’m running the latest update to Windows 10.Please help...

I am an Apple user and I would love to be able to use Airplay and an external disc drive connected to my iMac to play music DVDs through my Sonos One.    That would be an extremely powerful and useful addition to Sonos functionality.   (Note that uploading the songs from one’s CD collection in order to play them on the Sonos is NOT a good workaround…..)   Alternatively, Sonos should partner with a few peripheral manufacturers to develop a proprietary "service" -- similar to Spotify Connect --  which would enable at least their devices (eg, disc players) to use the Sonos One as an output when connected to an Apple computer. 

Any plans to add true 7.1 setup capabilities to the beam or arc?I would love to be able to add 2 more speakers as Front Left and Front Right Sourrounds turning the beam into a center speaker 🔊 Would be great if we see this coming in 2022

Dear Sonos,I know this question has been asked before. But is there any estimation when this will come ? Or just the confirmation it will come would be nice.I mean native streaming like with Qobuz (AirPlay isn’t the same quality I notice)thanks!!

I have several streaming services (Spotify, Tidal, Qobuz) connected to my Spotify S2 app on iOS. None of them seem to allow sorting or filtering playlists within the Sonos app, based on playlist name. This seems like a really basic feature, and it’s essential because I have thousands of playlists.  Does this feature truly not exist, or am I missing something? 

Hi Comunity ,I am new in this amasing Sonos world .I would like to know if someone could recommend a radio station who plays :1.- Black Music with very little publicity 2 .- actual English pop music without cuts for publicity  thanks !    

Dear Sonos could you please explain your route about high resolution music support? I understand you support now on S2 and Port up to 24bit and 48khz.What worth is it as the majority of provided ‘high res’ music formats are 24bit 96 khz?It is none. You either can play the regular high res or not.Your upgrade is just a lossless CD Quality (16bit 44khz) with a bit of headroom (24bit 48khz). A great offer would be: The port and amp plays the original file, for example 24bit 96khz. If needed converts it to lower resolution to be played on the play one’s and five’s … .A port / amp should always give you the possibility to play the original quality file.

Sometimes I enter a room without having my phone with me. I’d like to be able to turn on the speaker and have it play my preferred music (in my case a station on BBC Sounds) rather than whatever was last playing Could we have the option to define a default source please?

Hi all, I’m relatively new to the Sonos-world, but quite hooked on sound and convenience already. I’m now wondering how to expand my system in my kitchen. I have an old set of BeoPlay S3s that have served me well, and that actually perform quite ok. They have dual class D-amps (one per speaker unit) and I believe that they play louder than e.g. Symfonisk or Sonos One. I now wonder whether I should re-use the S3s and get a Sonos Port to connect them to my system - or if I should just replace them with Symfonisk or Sonos One? I did a test against Symfonisk (playing via BT on the S3s), and TBH, the sound seemed more spacious and dynamic on the S3s. Now, the Ones would perform better again, I’m sure - and that would be a more fair comparison. So - are there any Port-users in here who have experience with a setup like this? Would sound quality (via phono-to-mini jack) and connectivity be as good as with native Sonos speakers?Thanks in advance, /Bo