Talk Sonos Products

I need the return address for Sonos so I can Sonos their paper weights back.  Ive spent 5000 w Sonos for speakers throughout our home, or office and our vacation home… What a train wreck.  The darn app doesnt connect 80% of the time.  If anyone knows of a class action lawsuit being filed against Sonos please let me know so I can join it….

Beware this one’s a bumpy ride again. Music is playing but it can’t find a system on my network😳 I’d suggest waiting a day or two for this to stabilise. I now have a broken system….again.  Keeps telling me to sign in but sign in button is ineffective.App start up does not recognise my network.Getting connection time outs even when it’s showing music is playing.No streaming services working    Basically an unusable mess🙄 EDIT :Update…After about an hour my system has stabilised. One of my Sonos Ones kept showing as not updated  this has now been fixed. PositivesAlbum art works for every track in my local library, previously this was about 50%  System seems fasterTrueplay now working again on iPhone 16pro  So after a rocky update, of which my Internet provider may have played a part, things are looking good.   

I have an open floor plan for living room/kitchen. 20ft x 40ft. I have corner TV mounted over fireplace with arc. Center couch in middle of room and a corner chair.  Looking to balance sound into kitchen. Was thinking of adding gen 4 sub, but confused on placement of era 100s or era 300s given constraints of room.  Was thinking 2 era 300s on one back corner of couch by wall cabinet and other behind side chair on stands and an era 100 or 300 in kitchen. Appreciate any thoughts and hope my pics upload for assistance in visual. Thank you. 

I’m planning on getting the Era 300 speaker but have a query on getting the best out of my set-up.I’m currently subscribed to Apple Music and was planning on using the line in connection from the speaker to my MacBook Pro via a HELM DAC/aux cable. Will this enable me to listen to Apple Music Hi-Res lossless or at least 24bit/48khz? Or have I missed something?

Hi. So even after the new update thr album and channel art for SiriisXM is erratic. It loads correctly the 1st time when the app is opened. After that, it appears to always lag a song or station behind on any Android device. Change the channel and it displays thr artwork for the previous channel. Issue for me only on androidn devices. IOS appears to.be far more functional with this at thr moment. Have tried to uninstall and reinstall app to see if was an on phone queue issue with no improvement Thank You. 

HiI have an arc ultra and sub gen 3 setup app and system fully up to date.Last night I turned my TV off and 5 minutes or so later I noticed a flashing light, it was the sub gen 3 light blinking white, it lasted about 20 seconds, arc ultra was fine.I checked the Sonos app and my mesh internet Eero app and all was fine nothing seemed to have dropped off from the sonos app or lost connection.Anyone have any idea what this flashing white light could mean?I think it means it’s rebooting, but not sure? Thank you

There were rumors on the release of Sonos Premiere, the multi-zone Sonos amplifier to be released in H2 2024. Does any one have information on this?  Sonos Port is also ageing and an update with possible Atmos, Hi-fi support would be appealing.

I am new to Sonos.  I have a couple of older Play 3.  I stream music from my iphone.  I would like to be able to allow my wife to access the speakers from her iphone when I am away.  How do I do this?

Hi, I have the following setup:LG C4 OLED (connected via HDMI ARC to Beam)Installed Kodi on LG C4Sonos BeamThe problem is that when i try to play a kodi movie in dolby 5.1, I get PCM 2.0 or stereo 2.0 when in Sonos app.When I play movie in Prime and Netflix (app in TV) I get 5.1 sound when I check in Sonos app.I’m pretty sure (I might be wrong..) that this worked before, couple a weeks back but I had problem with sound sync with 4K movies and started re-config, I solved the sync but lost 5.1. I can’t find my way back to 5.1 and after 1h of trying I gave up. Has anyone had any luck getting 5.1 with the same setup as I have and still have the sound synk?Thank you! 

Today I tried to connect to the app. It will not play content displays no content found and does not pull up TV as a source. I cannot get my audio controls to recognize my speakers. WIFI is working fine. 

Hi everyone,This is a follow-up to my recent question about Sonos connectivity issues. I’m trying to get a better grasp of how the Sonos network operates when you have a mix of older devices (like Playbar, Play 1, Play 3) and newer ones (like the Era 100, Move, and Roam). I’ve heard that when using a mesh WiFi system, issues can arise, and a common suggestion is to plug one of the older devices into your router via Ethernet to fix them. I’m curious about the explanation behind this. Why does this solve connectivity issues?For context, my Sonos app has been acting weird lately. I can see all my devices in the app, and I can even adjust the volume on my Playbar, but I can’t actually launch any music or use other features on other sonos devices even though they appear in the app. I was also unable to update a newly purchased Era 100. Is this kind of partial functionality due to a connectivity problem between my app and the Sonos system, or could it be an issue with how the Sonos devices a

I have an old beamer which does not support wi-fi nor BT, it only has an HDMI output where I have a chrome cast plugged in.any chance to include my Sonos (Ikea) stereo setup?thanks

Background:I will have a Wifi Access Point - that is wired directly to my router - in my living room with the Sonos gear (Arc Ultra, Sub 4, ERA 300's), so my wifi signal will be strong. I can also hard-wire that gear (probably the ARC) to my router as well. I've read where wifi is sufficient, but I like to cover all my bases at installation time, so I don't have to run wires at a later time. With that said, I'm considering using wifi, but connecting the ARC to an ethernet cable that is NOT connected to my router, but could be in case of a future issue. Question: Will simply connecting the ARC to an un-attached ethernet cable prevent the ARC (and rest of the Sonos gear) from leveraging wifi? Some systems see an ethernet connection and immediately give the hardwired connection a priority.Thanks,-PH

Hi Folks - I’m struggling to find a clear answer so asking here…Background: I have a Arc and 2 Sonos 100 speakers connected in my living room. All 3 are synced to play audio when watching TV and music from our phones via Spotify/Sonos app. I bought my wife a vinyl record player (Sony Electronics Inc, PS-LX310BT Belt Drive Turntable, Automatic Wireless Vinyl Record Player with Bluetooth and USB Output). The Ask: I would like to be able to play records and have the music come through all 3 speakers. What do I need to purchase and/or connect to make this happen? From what I’ve read I need a Sonos Port? Would my life be easier if I sold this Sony record player and purchased/used a Pro-Ject T1 Phono SB Turntable instead?  Thank you for the help. 

Hello,  I HAVE THE FOLLOWING SYSTEM: A SONUS ONE, A PLAY3 AND A PLAY 1. WHAT I  WOULD LIKE TO DO IS A COMPLETE RESET BY REMOVING ALL THE ITEMS AND REINSTALLING  THEM. THIS IS BECAUSE I SEEM TO HAVE MADE MISTAKES SOMEWHERE AND THE ONE IS ON ALEXA AND THE OTHERS PLAY MUSIC. I WANT THEM  ALL TO BE THE SAME.PLEASE KEEP THE  REPLY BASIC AS I’M NOT AN EXPERT!

On the old Sonos app I could download music from IDAGIO to Sonos playlists but cannot find how to do it on the new Sonos app. Can it be done and, if so, how?

After a few settings in my router, I now have a much better experience with the Sonos App. Playing music and adjusting the volume is done almost without delays and the App opens/loads significantly faster.I'll try to make it short :)I have a Wifi 6 router that provides a very strong and stable wifi network, so I should therefore get a fairly high speed on the products that support Wifi 6. I discovered that my Arc Ultra was on 2.4Ghz even though it supports 5Ghz on Wifi 6.I turned off my Sub and 2xEra300 so that only Ultra was on, restarted my Ultra and saw that it was connected to 5Ghz. After that I went into my router where I initially discovered that it was not set to the highest Mhz on the 2.4 & 5Ghz network. Switched to the highest Mhz, and I locked the iP Ultra was connected to.Turned off Ultra and restarted my router and Ultra, could see that Ultra connected to the locked IP and on 5Ghz. Then I turned on my Sub and 2xEra300. After a very short time I could see everything was

Hello-I have been using the ARC on my family room TV and love it. Just upgraded my TV in the basement and purchased the beam to go with it. Is it possible to have the ARC and BEAM  Gen 2 on the same household system so that i don’t have to switch systems everytime i want to utilize a speaker on the Sonos App?It seems that i can only connect Sonos One or Woofers/Subs to an existing sound bar on one system. In order to add another sound bar (on a different TV), i need to add it to a new system.Any ideas? Thank you

Why is it taking so long to fix the appi feel as if it is as bad now as it was five months ago.  I would go as far as saying that it is UNUSABLE.  I’ve loved Sonos products for years and am blown away at the lack of attention the Sonos company has placed on fixing this  

I’d like to connect a turntable and maybe a CD player to the Arc Ultra and Sub 4 via Bluetooth or WiFi. I don’t have an amp and would prefer not to buy one due to $$$. I’m a newbie so please be patient. Looking for recommendations. I dont want to use a line in as the Arc is above by TV and no room for  turntable. Please don’t use too many acronym in reply.

Is there a way to cast to a different set of speakers from previous session?   When i go to cast the only option is to cast to the same set of speakers that I used the last time.

I’ve seen no effort by Sonos to recognize that Sonos needs realize their products need to offer a way to speed up sound to allow it to catch up to the video.   Work on correcting you lip sync delay scale to go into the NEGATIVE area.  Let’s say a range of -5 to +5.   I really hoped to have seen solutions rather than blame being cast back to the tv makers.   Unfortunately it’s not happening.  So many people live with terrible lip sync issues and I’ve personally been forced to show captions to allow shows to make some sort of sense.  in the meantime I’m never recommending Sonos to anyone.    

Hello,I currently use a single Sonos One for music and an LG OLED without speakers for tv/movies. I’m thinking of upgrading with an Arc Ultra and two Era 100s for surround in order to improve both my music and movie experience.Right now, my One is in the middle of the room (red). From what I’ve read here and seen on the Sonos website, rear speakers should go behind the couch and be angled towards it (blue).My question is: If I set up the Era 100s like that, it will be great for movies and TV , but won’t the music sound worse if I’m anywhere else than on the couch (eg: in the kitchen) ? Since the speakers will be aimed towards the other side ? Is there a better way to do it ?If anyone has advice or tips, I’d really appreciate it. Thanks!  

Good Evening,I am trying for months now to try to hear when I’m watching TV or a movie people talking/voices from my Sonos ERA100 that are behind my coach ok each side.i only hearing people voices from the Sonos BEAM. All is in surround mode… the people voices/talking do not come out clearly…I mostly hear the music from the movies I am watching.would it be possible to have some help ?

why does the sonos app no work on macos? I’ve tried downloading it from the sonos website and all it keeps saying in the sonos app from the sonos website is that sonos needs to get the latest software?says:We need to get Sonos running on the latest software.Choose Check for Updates to get started.