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Hi All, I have a Sonos play bar, sub,  2 play 5 second gen for surrounds stereo setup for my entertainment area. In the last month one of the 2 play 5s (out of warranty sadly) stopped connecting to the system. When I plug it into Ethernet it works but unfortunately that is not an option for my space.I sent customer service a diagnostic and was told it’s a failed WiFi card. They basically said I was SoL and my options are to get a 30 percent discount on one new 5 and buy an additional new 5 because that’s the only way I could have two surrounds. Kind of a hard answer to hear if I have two very expensive play 5 speakers, one of which works fine and the other of which only the WiFi is malfunctioning (apparently a problem that has been experienced by quite a few play 5 second gen owners).Does anyone have other ideas of solutions? Has anyone ever effectively replaced the WiFi card on one of these? Does anyone know a good source of refurbished play 5 gen 2s? Any help would be appreciated. Si

The app on my phone is up to date and I can now save the queue to a playlist but I still cannot  configure the app to sort my music library by album artist (which was supposedly reintroduced in the early December update).Any thoughts on why this seems to be missing?  

Hi’ just received two days ago brand new Sonos Ace headphones I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable  I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed I have a brand new iPhone 16 pro max with Sonos app installed This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that. Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?  

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

Hi all, I’m having inconsistent volume control with my setup and would appreciate any advice. Equipment:TV: LG Nano866NA (2020 model)TV software: webOS 04.63.25Soundbar: Sonos Playbar (connected via optical)Remote: LG Magic Remote (also tested with brand new replacement) Issue:The LG on-screen volume graphic appears every time I press volume up/down, but the Playbar responds inconsistently from normal seating distance. If I stand close to the Playbar, volume works reliably. From the sofa, it misses presses intermittently. Everything worked perfectly for 5 years until around two weeks ago. Steps already taken: Replaced remote batteries Purchased and tested brand new LG remote Re-trained remote in Sonos app (removed and re-added) Set TV sound output to Optical only Full power cycle of TV and Playbar (unplugged 5+ minutes) Confirmed IR is being emitted via phone camera test Tested in different lighting conditions Checked no obstacles in front of playbar. Observations:TV always shows volum

Is anyone in Sonos support aware of the following intermittent AirPlay bug that has been introduced as of iOS 26.2? There appear to be quite a few people experiencing it, including me on two independent, physically disjoint Sonos systems.While it is likely to be a bug introduced on the Apple side of the connection, with networking you never know for sure, so perhaps Sonos support should reach out to Apple about it.AirPlay Bug Report on RedditDave Ings

Tried to buy the era 100. Not once but twice, first time I didnt sign in and was after playing with klarna was redirected back to my cart after purchase. So the money came out of my bank account but sonos says the purchase did not go through.Second time I signed in with my account, filled in all the information for shipping ect and went to pay with klarna and the purchase went through and it told me to go back to merchant. I go back to sonos and its literally showing the payment for me to pay again?So I was charged not one but TWICE for something that according to sonos is not an actual order. Just being held by my bank. Honestly so frustrated now I have to wait 30 days to get the money back after disputing with my bank. and will miss this sale and am out @ bunch of money for the next bit. Why have klarna as an option if the website is not properly set up? Don't know what to do honestly

Hello,I noticed the following issues just after upgrading my Ace headphones to the 3.9.9 FWPop artefacts from the ANC when working on my computer, it’s related to the ‘click’ sound of my mouse and to the keyboard keys sound. I get that issue with Adaptative ANC ON and OFF (I’m aware of the well knowed ANC pop artefacts with some specific sounds, but this one only appeard after the update)Audio artefacts when using aptX Adaptative in ‘low latency’ mode, it’s partially fixed by switching the bluetooth connection mode to “multipoint”, but i still get some artefacts from time to time. I’ve already performed a factory reset, but it didn’t help.Is there any where to downgrade the FW to the previous version ?Thank you. 

I just want to access the Sonos 1 App using an old Sonos amp but it keeps reverting to the newer app?

I have changed nothing, have always been able to control volume on arc ultra through my nvidia shield remote and tv remote now after update i can only adjust it from the app when I use the other remotes I get the white light like usual on the soundbar but nothing changes, I hope this bug or issue gets solved quickly as it's annoying to go into the app everytime especially when youtube has a different volume than everything else and I have to adjust a lot

Hi everyone,I’m currently planning out a Sonos system for my new living area and would love some expert eyes on the layout. It's a very open, airy space with a vaulted ceiling and a massive floor-to-ceiling window wall on one side, which I know can be a nightmare for acoustics.I’m trying to figure out the best placement for a cohesive soundstage. Here is the current setup/plan:I’m planning on a soundbar (likely an Arc) under the TV and a subwoofer. As you can see in the photos, the room is quite deep. The "living" area is carved out by the L-shaped sofa, but it flows directly into the dining area and kitchen.The Rear Speaker Dilemma: I’m wondering if I actually need two rear speakers for this space to get a true surround feel, or if they’ll get "lost" given the open layout behind the sofa.Placement: If I do go with rears (like Era 100s or 300s), where on earth do I put them?Putting them on stands behind the sofa seems like the obvious choice, but would they be too close to the listener

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Hi, for the last 3 weeks or so Sonos is constantly dropping out and losing connection. Sometimes it skips through tracks, other times it just stops playing. I also can not connect to Sonos speakers via the Spotify app. This all worked before and we haven’t changed our internet setup. Is anyone else having this problem? What can I do to fix it? 

I have a Sony Bravia 8. At first my tv remote was syncing with the Sonos Arc Ultra, but now it is not.  

I bought a new tv, Samsung the Fram Pro 2025, and connected it to my Beam 2 using eARC. I also have a Connect:Amp in my system that connects my back speakers to the system plus a Sonos Mini sub. I can´t get Atmos whatever I play on the TV. In the Sonos app I only get Dolby Digital 5.1.  I use the HDMI-cable that came with the Beam 2 and it is connected to the eARC-port on the wireless one connect box.  I have tried Netflix with a Premium account, a Prime and a HBO account and no Atmos. Any ideas what I can do to get it to work?

Hi, hopefully you can help me out here. I was able to connect my Arc, 2 Era 300s and the sub 3 in my network having 2.4ghz with WPA/WPA2 authentication as it is the bare minimum requirement. First step was connect my sub to a room, which is with my Arc. after connecting, it says that the Product is not connected. which is weird.I tried to setup the surround with my 2 Era speakers and Arc, still ended up with the same error message on both Era speakers. I have also added their IP & MAC adresses as dedicated devices under the DHCP list and still got the same error messages and result of not having all of them turned on.. except for the Arc itself.  Basically I did the LAN cable thing and yes it worked but I cannot affort to have my cable running across the floor as it was only a test. I rang up the support which they said its a DHCP issue, which I never had before after their upgrade of my sonos products recently.  

Hi!I owned a Arc + 2xEra 300 + Sub gen 3 setup and it was overwhelming on cinematic performance and average on music - I was missing the middle lows in music performance (which are very present on the demo sounds of sonos, so it's likely a DSP thing not hardware).As Arc Ultra promised better bass due to the new sound force technology, I made the upgrade and... well... I am not satisfied at all. Everything sounds the exact same as before. I did trueplay tuning (tried all three variants), EQ setup etc etc.I get even a little better performance turning the sub off in the mid los but then the deep subs are missing of course.I don't get why my SONOS system is performing so bad on mid-lows but only on music... All is perfect on movies... If sonos would only give us more control over music EQ :( That being said, I was asked by ​@Corry P to create a diagnostic. I created even three and made some troubleshooting:First try: Old system - everything as usual. I made a diagnostic with it playing a

Is there a reason that my music library indexing in my Sonos S1 is becoming unreliable?  A couple of months ago, I noticed that new additions to the library were not showing up after indexing.  The bug continues, as I just copied several albums to my NAS drive, indexed the volume, and could not find any of the new items when I searched on any of the criteria (Artist, Song, Composer, Folder, etc.). After a couple of restarts and several re-indexing attempts, some songs/albums appeared in my searches, but not all.  The songs were all from the same copying-over pass, they were all valid tunes from Apple Music, and they were all .m4a files.  Nothing different between them, but some showed up and some didn’t.  I have now restarted my Mac and rebooted the NAS drive again, and done another indexing pass, and, finally, all of my most recent music files appear in my search.So, the question is: why is this happening, and is this the new normal for “old” S1 systems using a NAS? Thanks, steve

Hoping I’m not the only one. Out of the blue a few days ago, when asking our Sonos 1 to play a song via Google assistant/youtube music, it now says “sorry I can’t do that on this device”. I’ve deleted,readded,reauthorized, rebooted, reinstalled (I’ve re-everythinged). No luck. Works fine on my iPhone via Siri.  Why don’t Sonos and Google play nice?

The proposal is to allow Sonos Voice Control (SVC) to forward voice commands to an external system via a configurable webhook.When a user issues a voice command containing a specific keyword or prefix (for example, “Home”, “Assistant”, or a custom wake phrase), Sonos would send the recognized text (or resolved intent) to a predefined HTTPS URL.This URL would typically point to Home Assistant, where the command can be processed further.At that level (Home Assistant), users and developers could: Parse the incoming text or intent. Route it to a custom AI/LLM or rules engine. Trigger smart-home automations, scenes, or complex logic. Build a local or hybrid AI assistant tailored to their own smart-home environment. Key characteristics of the idea: No access to Sonos’ internal voice engine is required. Sonos retains full control over wake word detection, speech-to-text, and privacy. Only explicitly opted-in commands (based on keyword or prefix) are forwarded. Communication is one

I purchased the BK 402A and it is not outputting sound through my Sonos soundbar. It seems that the audio output is not working.The equipment I have is: a Sonos Arc Ultra soundbar, an Optoma UHD38x projector, and an Apple TV 4K.I connected the projector to OUT1 (eARC), the Sonos soundbar to INPUT eARC1, and the Apple TV to INPUT 2. The sound is coming out of the projector instead of the soundbar. The eARC button is turned on.From what I have read and understood, everything appears to be connected correctly,

I have several ROAM and ERAs in my home system. One of my ROAM started playing at supper low volume. Maxing it out, either manually or through the app, it doesn't play at even half the volume as other ROAMs in my system. What could the issue be?

Hey all, I have 6 sonos speakers set up in my reception, but recently ive been having the issue of them unsyncing, and some speakers playing music whilst others arent. What can I do to fix this?

I am trying to follow the instructions here to add a Google Nest Mini in a room which has an old Play 1 for voice control.I can’t for the life of me add it in the Sonos app. Basically I get to the stage where I go into my Sonos app, General Settings add voice assistant. One of the devices on my system is an Arc, which has the ability to install / have Google Assistant. So when I select Settings->General Settigns->Voice Assistants->Add a voice assistant->Google Assistant it comes up with a prompt ‘select a room to add Google Assistant’ and presents me with the room with the Arc in.There is no option to add my Nest Mini. I must be missing something but for the life of my I’ve got no idea what I need to do.

Hi everyone,I’ve been using an Era 100 with a Line-In connection for a while now, but over the last two months, the behavior has changed significantly and it’s becoming quite frustrating.The Issue: If there is no sound for a short period, the Era 100 seems to "disconnect" or go into a deep sleep mode. When I start playing music again, it takes about 10 seconds before any audio actually comes out of the speaker.Why this is strange: This was not happening two months ago. It used to be near-instant or at least much faster. I am using the official Sonos Line-In adapter. Once it finally "wakes up," the audio is fine, but if I pause for a few seconds, the cycle repeats.  System Info: Speaker: Era 100 Connection: Line-In (Official Adapter) App Version: [Insert your app version here, e.g., 80.x] Thanks for any help!