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Hi everyone,I recently moved and I'm trying to set up my Play:5 (Gen 1) on my new Wifi network using the S1 app. It was working perfectly fine a few weeks ago at my old place, but I'm currently stuck in a setup loop.When I start the wireless setup process, the S1 app correctly identifies the Play:5 and proceeds to create the temporary "SONOS" network. I go into my iPhone settings, connect to the "SONOS" network, and confirm I'm connected (the Wi-Fi icon is showing in the top right of my screen).However, when I return to the S1 app, it throws an error telling me I am not connected to the "SONOS" network.Here is what I have already tried to fix it: Factory reset the speaker Deleted, reinstalled, and updated the S1 app to the latest version Tried using a different iPhone Ignored my regular home Wi-Fi network on my phone so it wouldn't auto-reconnect Turned off the "Private Wi-Fi Address" setting in my iPhone's Wi-Fi network settings Verified that "Local Network" access is toggle

March ‘26 still no further. Wow!Still can’t get rid of the ‘red stripe’ device offline. Some settings may not be available.. Been ages now. Appalling! Didn’t really need to buy Alexa compatible speakers. Sonos, Alexa owes you a few...!If anybody has any fixes that aren't online, let me know.Jay Bullrich

 When I load an Amazon Music Unlimited playlist I created that has 498 tracks, why are a different amount of tracks loaded when using two different apps?  When I use Sonos S2, 400 of 498 tracks are loaded.  When I use SonoPhone all 498 tracks are loaded. If I load the 498 track playlist using SonoPhone the queue on Sonos S2 shows all 498 tracks.  Weird!  

Hello,I own a Sonos Beam. Over the past few days I’ve noticed that Google Assistant responds to “Hey Google”, but it ignores voice commands and nothing happens. I’ve tried several commands, for example:“Hey Google… lower the volume”,“… turn off the TV”,“… play song X”. None of the commands are executed. I therefore tried removing Google Assistant and adding it again. Everything works fine until I’m redirected to login.ws.sonos.com. When I click “OK”, I’m sent to a page that doesn’t exist (404). Since I can’t proceed in the process, I’m currently unable to add Google Assistant back to my Sonos device. How should I proceed? Could you please fix the link so I can complete the connection? I’ve attached screenshots showing what I see step by step before I’m redirected to the non-existent page 

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300sWhen I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time. hopefully this gets sorted and they fix this issue in the next update.

I recently bought a new Nighthawk router.  I have an Arc on one tv and a Beam on another.Both speakers are still working great.When I open the Sonos App, neither shows up.From what I can tell, I need to change the WIFI info stored on the Arc & Beam to the new Nighthawk.I can’t seem to make that happen using the app itself, but have read that if I plug the Arc into the Nighthawk with an ethernet cable, it will transfer the new Wifi info to the Arc, which in turn will update the Beam.I will then be able to see them in the app.Sound right?I don’t want cause problems since they’re working fine at the moment.Thanks in advance for your help.Steve

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

I’ve been facing issues contacting my Sonos devices and getting them stay on my Wi-Fi network, tried factory reset, app refresh , changing ownership too ( to a separate account) . The app connects and drops as it pleases. The issue may be with my router config. I travel frequently and carry my speakers , so the networks change . Presently in Japan, using a tp link 841 router , all my other devices work just fine it’s just Sonos that’s such a pain🤬

I have a SL speaker in my garage I want to run 24/7/365 but that never works. After a couple days the music stops, I go the app and tap play and away it goes again. Why does it just quit playing music?

I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.

Can we please get the balance option on the settings back.

I’m using the Sonos S1 with 2 x Play:5 in a stereo pair for the last 6-7 years or more.  I usually play the Radio Paradise stream direct from the RP service and NOT through TuneIn.  Right now, I’m only able to get 10 songs with no way to increase this limit.   Has anyone else noticed a limit on the queue size that will play from such a service? 

Hi everyone,I’m experiencing an annoying rattling noise with my Sonos Sub Gen 2. The issue happens mostly during movies, especially in low frequency scenes with deep bass. It is less noticeable with music, but still present at times.What I’ve already tried: Factory reset Trueplay tuning multiple times Moving the Sub to different locations in the room Switching connection from WiFi to Ethernet (currently wired) The rattling still occurs regardless of placement or connection method.Has anyone experienced something similar with a Gen 2? Did it turn out to be a hardware issue or was there a specific fix?

Hello everyone,I'm having trouble setting up my remote control with my new Sonos Ray.My TV model is TCL NXTFrame 55A300W- I disabled Bluetooth on the remote control, so it now only works in IR mode.- I connected the Sonos Ray to the TV using an optical cable.- I configured the sound output to optical only.- The remote control learning function does not work on the Sonos app.- I tried hiding the receiver on the TV, but that didn't help.- I tried moving the remote closer or further away.- I tried quickly pressing the + button, but that didn't change anything.Has anyone else had success with this type of TV/remote?Thank you in advance for your help. 

Hoping I’m not the only one. Out of the blue a few days ago, when asking our Sonos 1 to play a song via Google assistant/youtube music, it now says “sorry I can’t do that on this device”. I’ve deleted,readded,reauthorized, rebooted, reinstalled (I’ve re-everythinged). No luck. Works fine on my iPhone via Siri.  Why don’t Sonos and Google play nice?

Our old zoneplayer s5 speaker was working great until I stupidly updated to S2 without realizing it is not compatible. I have tried many fixes: deleted S2 app and reinstalled S1, reset speaker to factory settings but nothing allows the app to find the speaker anymore-any help. It was working yesterday until I did the app upgrade :-(

I would like to share some tips on some hardware issues I have faced, and seek clarification for some instructions posted by Sonos.  But every single discussion thread seems to be closed… what’s with that???

The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker  if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers  Almost impossible to play everywhere - always fails  My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.  Graeme 

Album Artwork is in a folder on desktop marked Album Artwork.jpg. Somehow, I have to include this folder in the pathway! Oh, the PATHWAY!! When I do create a pathway it says access to the shared folder is denied check username and password. when I updated my music library one piece of artwork transferred. I can't figure out why that worked and none of the rest worked… Help

I am trying to connect a stereo pair of Sonos era 100 to rega turntable with rega pre amp and Sonos line in cable. When I play as pair sound coming from non line in speaker only. Can have them playing together as a group but not stereo pair.  Sonos technical team not yet been able to resolve.  Have tried changing both to 2.4ghz. Unpair then repair. Tried changing autoplay, delay, factory reset.  Line in showing as right speaker, have read this may be issue and needs to show as left, cannot change this setting though.  Anyone got any new ideas? 

Suddenly my Sonos speakers are no longer found on the local WiFi network when I want to stream music (via Airplay or otherwise). The app still works and through the app I can play music on my speakers. However, on my IPhone (and my girlfriends IPhone), we cannot use Spotify or other audio apps that previously worked. On Spotify it said: ‘no devices found on this network’. we have ‘klik en klaar’ internet from Odido. any idea how to fix this? 

I have a wired amp, Move, Move2, Era300 and Roam. All speakers are visible in the app. When I play music, I can play it on Move, Move2, Era300 and Roam but not on the AMP. I also tried playing something only on the AMP and then selecting more speakers and I can’t get all speakers to play. I have reset ever speaker, unplugged router, unplugged AMP. Sucks that this software and system has issues like this. 

Can I add a second pair of error 100s placed left and right of the arc. For additional sound 

I have been unable to use my old S1 for a couple of years. Trying again, but no settings icon on the app. I’m trying to check wi fi etc but without settings I can’t do. I have an up to date iPhone 12