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I have a new (~3 weeks) Sonos Era 100 that has developed a digital ‘scratch’ sound when waking up the voice assistant. Whenever I say “Alexa…” I’ll get the chime and what sounds like a short scratch/static sound. The rest of audio playback is fine, music is unaffected, and I’ve not heard this same sound aside from using the wake word.Restarting the speaker didn’t do anything and I’m not sure if this is something I should initiate a return for, or if its a known issue with a fix.Ideas are welcome. 

Hello, I currently have a Mac Mini M2 Pro with a couple of Sonos One connected wireless via AirPlay.The system sounds perfect when I listen to music, but when I play videos on the Mac the sound is not in sync, that’s a known issue.I was wondering if adding a Sonos Ray to the system would fix the problem. Since the Mac Mini has no optical output, I would use the HDMI output connected to an audio extractor, and then an optical cable from the extractor to the Ray.Would it work?And then, would it make sense to group the two Ones with the Ray to create a “surround” system? Though I would not place the Ones in the back, but it would keep them on the desk, where they are now, so I guess such a system would sound more like enhanced stereo than real surround, but that would be ok with me. I will mostly listen to music through that system, but I just can’t stand the delay I have now when playing movies.And one more question: if I connect the system through optical cable as described above, could

I’ve just changed from a 2015 Macbook Pro to a Macbook Neo and can’t for the life of me get my Music Library added. My Sonos products 2 x Play1 are old. I’ve made sure the library file is shared and SMB file sharing is on (is this correct for older Sonos kit?). The library shows as a shared file in Finder.I get two errors depending on what I try; one saying file is no longer available (most commonly) and the other access denied, check userid and password. The file name I’m pointing to is //computer name/Music where computer name is my one.I’ve tried the desktop and an iphone to add the library. When entering userid I’ve used the apple login userid and password of the laptop.Also I’ve been selecting ‘Networked Device’ which I believe is correct.If this isn’t due to a technology divide due to a new laptop and old Sonos kit, it’s probably a very simple fix….let’s hope it’s the latter.    

I bit the bullet and did the Sonos update after probably two years. System seems fine . I did notice that one of my subs shows version 17.2.6 and all my other 13 speakers show version 18.6. Normal or does it need to be matched up and if so, how? Thanks  

Hey Community,when I click “Manage > Services” in the menu, the app closes immediately without any message. I've made a short video, the Windows Reliability History report, and the error log.I won't include it here (I don't think that's even possible—only photos).If necessary, I can send it to you.I've already tried the usual fix—uninstalling and reinstalling the app—but it didn't help.I use Windows 11 + Sonos V2 Desktop App.Thank youRené

Sonos Play 1 and Soundbar were connected and working. Play 1 stopped  working intermittently. Went through reset steps. Sonos wifi connects soundbar but not Play 1s. Devices then seem to connect to home wifi but then drop off and cannot be located on the App. Help please!

I know this has been probably been done to death, but how the do I just get my Beam to play a BBC Radio station via Alexa? I think I’ve done everything, set up Alexa in the Sonos app, enables BBC Sounds skill in the Alexa app and linked accounts. What I am getting;Me “Alexa, play BBC 6Music”Alexa “Playing BBC 6Music”Followed by silence or Me “Alexa open BBC Sounds”Alexa “(BBC Sounds open noise)..What would you like to hear?”Me “6Music”Alexa “Playing BBC 6Music”Followed by silence So close but so far! Any tips?

 so I am On the journey to have the speakers on new app. My beam currently runs with old speakers on S1 Sonos. i now have Move 2 and a Roamand want to add it to a system cluster on new app. i also want to keep old speakers running on old app as I don’t have budget to change everything. I know I we run two systems? Yes that is happening ok. How Do I move beam To join move 2?      

Does anyone have this issue when connected to the headphones you don’t hear your my music even though it’s turned all the way up, until I turn the left head phone sideways on my ear then I hear out of that ear only but not loud?

Dear Sonance community,I recently purchased and installed a Sonance MAG 6.1 speaker/subwoofer system in my backyard and pool area, as shown in the attached image. The installation was completed following the recommended guidelines to provide even audio coverage throughout the outdoor space.As part of the setup, the amplifier is currently located under the gazebo. Once I finalize the installation, I plan to relocate the amplifier into a temperature-controlled enclosure for added protection. The speaker layout is configured in a L-R-L-Sub-R-L-R arrangement, with the approximate distances between each speaker and the subwoofer reflected in the diagram. The entire system is connected using approximately GearIT 250 ft 14/4 gauge speaker cable to maximize sound coverage around the pool area.Following the installation guidance provided in several Sonance installation videos, I wired the system as follows:Left speakers: Green (-) / White (+) Right speakers: Red (+) / Black (-) Subwoofer: Conne

Why do my two moves fail time and time.again to work?  So I hold the button for five.seconds to turn it off.  Yet when I go to use it a week later the battery is half or more drained. When I try to set up Bluetooth in the  right sun it's impossible to see the blue led, but more frustrating is it's failure to be recognized as a device when trying to play music. Maybe the new moves have solved these problems but I don't think I'd risk that they have. No new moves for me.  Between the battery losing charge and the connection issues I'm done with this part of the Sonos system. 

With a free YouTube Music account in Italy, using an Android phone, can I add YouTube Music to the Sonos app and play music directly through a Sonos speaker without keeping the YouTube Music app open on my phone? I am using a free YouTube Music account (not YouTube Music Premium) in Italy on an Android phone. If I add YouTube Music as a music service in the Sonos app, will I be able to browse my library, search for artists and songs, and play music directly on a Sonos speaker over Wi-Fi, without leaving the YouTube Music app running in the background on my phone?"

CBC Music now longer working for me.  Any other fans having the same problem?  

I have a system with 2 Sonos Play:3 and 1 Ikea symfonisk and the last one drops the sound to 0 around every 10 minutes. I have tried so restart and reset all the settings but it still keep on doing it. What can I do about it?

I have an issue with my Sonos Roam where the volume will drop from high to low when streaming Spotify. I've tried factory resetting the Sonos Roam. I've tried moving it closer to the router and it only happens on my Sonos Roam and not on my Sonos Move which is on the same network. It even happens when the two speakers are paired together and it only happens on the Roam. Submitted diagnostics Moderator Edit - Recorded and removed diagnostics.

The adjustment shortcut is missing sub. I still need to go to the room settings and jump between EQ and SUB level. 

My favorite way to listen to music in the Spotify app is the artist page, where it shows all of my liked songs from that particular artist. I do not see a way to do this in the Spotify integration in the Sonos app.For example, I want to go to a page that has all the Luke Combs songs I have liked in Spotify.

Someone please explain to me how a system that is working perfectly for months suddenly starts cutting in and out when I add a port (which I have removed).I have three business grade wifi 7 tri-band wired access points.   It is not possible it’s my wifi.I have taking just about every other thing on the wifi off to check for that.  It streams sonos radio just fine. I shifted my music from my NAS to my local machine to stream from there.I switched from my FLAC library to MP3s.I am at a loss at what else to do.I see this happening to tons of people on a regular basis on the forums.  WTF?

For many months now I’ve not really been able to use Tidal with Sonos. Within the Sonos app on iOS I could only play one track at a time. I was never able to get it play a list without choosing the next song manually.  I then switched to the Tidal app to cast to the Sonos system. It was fine until a few weeks ago. Now I can’t cast. The Tidal app seems to quickly try about 5 songs before it stops trying. Nothing will play.  Then I went back to the Sonos app and found that I can’t play anything that I’ve saved. If it’s in my playlist I can’t play it at all.  this is laughable.  Yes I’ve done the basics. Reauthorized tidal. Rebooted network. Deleted tidal and Sonos apps from iOS. No changes.  this is a large, expensive, collection of useless junk. 

Maybe I'm missing something, so I'm asking before I drive myself crazy.I'm using my Sonos Move over Wi-Fi through the Sonos app. At some point it ends up flashing blue, disappears from the Sonos app, and I have to get it back onto Wi-Fi before I can use it the way I normally do.Is this really the intended behavior?If it is, I'd honestly like to understand the thinking behind it. I almost never use Bluetooth, so I find myself wondering why there isn't a simple option to disable Bluetooth mode for people who don't need it.What advantage does this design provide? Maybe there's a use case I'm not seeing. If this is intentional, I'd genuinely appreciate hearing why Sonos chose this approach.If I've overlooked a setting or there's an easier way to prevent this from happening accidentally, I'd be grateful if someone could point me in the right direction. Thanks.

Our previous LG soundbar has broken, and with already having lots of Sonos speakers around the ground floor, I want to get a Sonos soundbar to replace it.The budget isn’t high at all, as we’re not looking for anything crazy - it’s my parents house - and they just want a replacement for their previous mid-tier LG soundbar (LG LAS455H). All I want is the Sonos quality.I’ve found some good deals online, particularly looking at CEX - as they offer a 5 year warranty for free which would give a bit of peace of mind. A playbar and gen2 sub would come to £380 total which is a crazy good deal in my opinion. I’ve heard this system and I know its great, but I want your opinions - is this system still worth it and reliable to buy refurbished in 2026? Bear in mind we are replacing a mid-tier system (would have cost abut £350 when the playbar/sub setup in question would have cost £1200) so any better sound is an upgrade.

Does SONOS have anything in the pipeline to replace TuneIn for customer URL’s?  Tim C

tl;dr - Switching from SonosNet to Wi-Fi caused my only speaker on Wi-Fi to keep dropping off the network. Back to SonosNet and everything is rock-solid again.I recently decided to give Wi-Fi another chance for my Sonos system since installing a Boost and moving to SonosNet a few years ago. The Boost originally solved all of my problems with speakers randomly dropping off my network, specifically those that were not wired directly over Ethernet.I went through the wizard to disable SonosNet, no errors reported. For a few hours, there were no problems with my system. However, at some point, my only Wi-Fi speaker (a Sonos One SL) became unavailable. I could see from the diagnostic logs on my Ruckus Unleashed system that that speaker was unable to authenticate with my Wi-Fi network. Weird, since it had been running problem-free for at least several hours until it dropped from my network. I power-cycled the system and it came back, only to drop off again about a day later. At that point, ev

Just read a very helpful thread on ERA300’s ceiling mount Vs In ceiling ….. I have the same issue. Probably easier than the OP on that thread. We have a rectangular room. But with a large triangular corner in glass. Long story, looks nice etc but not ideal for placing speakers.The front viewing wall is perfectly symetrical and has just been rewired so TV, sound bar and other components are perfectly centered as is the viewing settee. The viewing settee has a left hand and right hand 2 seater settee perpendicular to the main viewing settee.So everything is front is peachy. But the rear means the ERA 300 RHS would be over the arm if wall mounted. Not ideal. The LHS one not a problem. Can use floor stands but I’m thinking ceiling mounted on a Flexson and use SW in app to invert the sound? The flexson appears have a long reach such that it could be in a proper position in line with the Arc Ultra.This is the Flexson ceiling mount in question. not the prettiest but maybe works.Install is no

My current home theater setup bought in December 2020 is as followsArc Sound bar Set with 1 x Arc, 1 x Sub 3 and 2 x Era 100 SL.Which one of the component, a Sub 4 or 2 x Era 300 will make the biggest difference. I dont wish change the current soundbar or Sub 3, as that will hurt my budget. I use it for watching TV and playing music from streaming services.