Answered

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?  

I have four rooms in my Sonos ecosystem. Living Room (Beam Gen 2 and Sub Mini with HDMI connection to TV), Media Room (Arc with HDMI connection to TV, Sub Gen 3, and 2 Era 300 as surrounds), Sonos Pair (of Play:1’s) and a Sonos Move. Often when I use the Sonos App the active room is the Living Room. I want to play something in the Media Room. When I deselect Living Room, select Media room, and hit Apply, the playback is correctly set to the Media Room, but the Living Room goes silent. Since my wife is often watching TV in the Living Room when this happens, it causes her some consternation. To resolve this she has to turn up the TV volume (which controls the Sonos system via eArc). Am I doing something wrong?

I have two complete Mag6.1 systems.  I was told by Bestbuy tech support that I would be able to combine the 2 systems.  Can anyone guide me on how a can do this?  Or do I install both systems separately and somehow sync them in the Sonos amp?

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

Whenever I launch Destiny 2 I get a distortion pop. Audio shows Atmos, but if I go outside the game(the Home Screen or store) while playing I lose audio or it lowers to barely audible.

For several months, I have been experiencing persistent issues with the S1 controller and Amazon Music. Despite reaching out to support for help, the problem remains unresolved. I have been a longtime user of both Amazon Music and the S1 controller, but ever since the most recent S1 software update on iOS, I can no longer use control Amazon music without constantly receiving the error message: "This song is not encoded correctly."I have already tried all standard troubleshooting steps, such as rebooting the devices, restarting the router, ensuring all software is up to date, and reinstalling the Amazon service within the app—none of which has resolved the issue. It's clear that Amazon Music itself isn't the problem, as the service works perfectly when accessed through Alexa (to control Sonos) or outside the Sonos app. Additionally, other music services, such as Spotify and Radio Paradise, continue to function normally with the S1 controller. This suggests the issue is unique to the com

Yes, I realize that this has been asked before, but with macOS losing Rosetta 2 with macOS 28, coming out in 2027, is there any chance of the desktop Sonos app being ported to Apple silicon?I primarily use the macOS app, and am not really looking forward to relying on the web app, since I live in an area with poor internet availability.

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

Hello Sonos Team and Community,I own multiple Sonos speakers (including One SL) and have been a loyal user for years. Recently, I can no longer play Radio Rock (Finland) on Sonos. Instead of the station, I only get “Welcome to TuneIn” and ads looping endlessly.Here’s what I’ve tried:Removed and re-added TuneIn (New) in the Sonos app Logged in with my TuneIn account and added Radio Rock as a favorite Rebooted speakers, reset network, cleared cache Tried Sonos desktop app and mobile app Verified that the station works in TuneIn’s own appNothing works. Previously, I could add a custom stream URL to Sonos and bypass TuneIn issues, but Sonos removed that feature in recent updates. This leaves me with no way to listen to a major Finnish radio station on a multi-thousand-euro system.This is unacceptable. Please:Fix TuneIn integration for Radio Rock and similar stations OR restore the ability to add custom radio stream URLs in the Sonos appMany users in Finland and other regions face the same

My old pixelbook had limited function on S1 app, but my new Chromebook doesn’t seem to support any of the SONOS S1 app options, and the webpage controller notifies I need a firmware upgrade (which I am afraid to do since 9 speakers are older S1 system models) Hoping to find a way to control my S1 Sonos system from my Asus Expert book (Chromebook Op Sys)

Why am I hearing adverts when I switch my Sonos on that is pre programmed to play Heart Berkshire via their global app. This also happened with Tunein but stopped when I move to global but it has started again

Recently the iOS app stopped playing my iTunes imported playlists.  I have the latest software updates including iOS 26.4.2 and Sonos app version 84.0.34.  Using the Windows 10 app (Sonos Controller for PC S2 17.2.2) I’m still able to play Music Library Imported Playlists as usual.  But when I attempt to play or shuffle a playlist from the Sonos iOS app I just get a spinning indicator.  However, I’m able to play individual songs from the iOS app using Play Now or Replace Queue, etc.I tried clearing the queue before attempting to play an imported playlist using the iOS app but that didn’t help.Anyone else having similar issues with the iOS app and imported playlists?  I suspect it’s due to the iOS app update 84.0.34 or other recent Sonos app update.  For now my only workaround is to use the Windows app on my PC, or to play individual songs from my playlists.  Bummer.

I started connecting Spotify (free) from Sonos app about 2 weeks ago and worked well for a week. In the second week, music was not coming through the Sonos speakers (pair of Five and a Sub) despite the Sonos app kept playing like normal. Tried disconnecting/reconnecting Spotify and playing through Spotify app. Music continue to play a while and then drop off while the Sonos/Spotify app kept playing. Tried rebooting router and power off/on speakers but still dropping off. All other music channels like Sonos Radio and Accuradio work as they should without dropping. It is just Spotify. Is it because I have a free account? I am reasonably sure this dropping off started after I updated firmware last week. Happy to disconnect Spotify permanently but I found this particulat music I liked only found on Spotify (Kelly Boesch).  

Just connected to my S1 App and 1 x Play 3 and 1 x connect amp are showing as incompatible, I have no idea how to rectify, help please….

Hai my Sonos One SL is no sound, it conncet to sonos app. I already reset any times but still no sound, anyone have the same problem before?

Hi I have some Older active Sonos amps and they keep comining up update software available , when i select this it keeps failing.How can this be rectified as it is very frustrating.

Suddenly, unable to see Sonos devices on one of spotify accounts in home.  in sonos, can see their account and playlist.  we are premium duo.  in their Spotify don’t see Sonos speakers.  i have revoked and added access to sonos back to her account updated all software.  in airplay/bluetooth i do see some of sonos speakers, which normally see them right away?  any thoughts?

My Ikea/Sonos Symfonisk keeps disappearing from my sonos app every day. Any Help?I have to manually unplug it and plug back on daily to sync with the rest of my Sonos system.  I have updated everything, reboot everything even re-connect and recalibrate the entire system via Ethernet cable and only works for 1 day, and the following day it all disappear all over again.Additionally it drops from the sync multiple times during the day, Any idea to remedy this issue? 

I have a Full Sonos Setup in my home theater. Sonos sub4 x2, Sonos era 300 x2, Sonos Arc Ultra. I have bought two 8inch in ceiling Sonos speakers I will add and need a new amp. Unfortunately, the existing Sonos Amp Gen 2 will not allow me to integrate these new speakers into my Dolby Atmos system. I am waiting on the new Sonos Amp gen 3 to hopefully allow me to integrate these in ceiling speakers into my Atmos system. Really looking for a theater like system. Any potential for this with Amp gen 3?

I have a Beam and plan on using two Era 300s to create a surround sound group for my tv setup. My question is I have an existing turntable that is playing through a Sonos Five. Am I able to connect the five through the beam and era 300s to play my turntable through the house? Or once they are setup as surround sound am I unable to do that?

Play5 gen1 will not connect to wifi.All fixes attempted.Plays without issue when connected to router by ethernet cable .Cuts out when connected to wifi extender by ethernet cable.

Why is my speaker saying sorry that device is offline 

Hello everyone,I have a Sonos Beam (1st generation) and a Sonos Sub, grouped under the name “Living Room” and connected to my network via an RJ45 cable. I’ve been using this system with an Apple TV for years to watch TV. I also bought this system to listen to music at home, particularly via Apple Music, but AirPlay has never worked. I have to use the Music app on the Apple TV, which means turning on the TV, or use the Sonos app on my iPhone or iPad.I’d really like to find a solution so I can finally listen to music easily via AirPlay.Thanks!

Hi Community,My old system (Arc&Sub, OneSL, Era100) used to auto shut off OneSL & Era100 whenever playing music (Everywhere) to then watching TV. Now I have added a Move2 the system plays all speakers when switching from music to TV which makes for really echoing sound. Any reason for this? Thanks 

Sonos Beam Gen 2 connected via HDMI eARC to Samsung Frame TV via One Connect box. TV recognizes Beam as sound output, chime plays on connection, music plays via WiFi, but no TV audio passes through. Dolby Atmos greyed out, Q-Symphony says no device available. Tried factory reset, new HDMI cable, all TV settings. Fully updated. Samsung Frame TV.”  Any fixes out there ?