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Get help with your Sonos Roam, and Sonos Move

  • 1,681 Topics
  • 8,212 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1681 Topics
B
bb007Contributor I
asked in Portable speakers
Having issues connecting to Sonos Roam

I am having trouble connecting to my Sonos Roam. My husband just got it for me and I was able to connect after opening it. But I could only listen to music in Sonos App. When I try to connect via Bluetooth, I hold the power button for over 5 minutes and still the light does not show up. Then after trying that it did not connect to my WiFi anymore. I reset my router but now I cannot connect. I hold down the play and forward button like instructed in the set up, but still nothing connects. Should I just take it back to the store and get a JBL or something?

6083
G
3 years ago
User63453
User63453Avid Contributor III
asked in Portable speakers
Roam stereo pair unpairing over time

I’ve noticed that our Roam stereo pair occasionally breaks every wk or 2 and forces us to re-pair them. Any idea why this is? Are they turning themselves off to save power and then forgetting their st. pair? Anyone else experience this?

2916
Ken_Griffiths
3 years ago
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JamesVContributor I
asked in Portable speakers
Sonos Roam not grouping with Sonos One

I have just purchased a Sonos roam and am trying to group with the play/pause button method, it worked fine when we first got the roam but isn’t now. When I hold down the play/pause button I hear two tones, and then it immediately swaps the audio to the one rather than grouping them. If I try to let go before the second tone the music just pauses. Not sure what’s going on here, any advice? 

1361
Corry P
3 years ago
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THADCContributor I
asked in Portable speakers
How do I wirelessly connect my Sonos Roam with my Sonos One

Hi. Ok, so my Sonos Roam is connected via bluetooth to my laptop. However, I need it to connect to my Sonos One via Wifi. When Roam is paired to laptop via bluetooth, the blue light is on (indicating paired I guess). However, i was expected it to simultaneously be connected to my Sonos One via wifi. That does not seem to be happening. Please don’t tell me this can’t work.Its literally the only reason I went with Sonos (to connect via bluetooth from the Roam while both my Roam and One are synchronous via Wifi)

1192
T
3 years ago
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yirContributor I
posted in Portable speakers
Why is access to sonos server needed to stereo pair sonos roam?

While trying to stereo pair a set of roams when no internet is available the app says to check for the internet connection.  This seems really strange as it should not be needed. The local system (roam in this case) should only need the wifi signal. As long as the app is connected to the same wifi it should be able to configure the speakers for stereo operation. I should clarify that I have used the system like this for some time now. It is just not reliable, meaning that sometimes I get the message stating that this operation cannot be performed and to check the internet connection. It is really frustrating that a simple operation like this cannot be performed reliably. My old pair of Bose revolve can do this even in bluetooth mode: No wifi, no app or anything else needed.

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Corry P
3 years ago
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straumliContributor I
asked in Portable speakers
Sonos Roam drains the battery due to frequent (unwanted) wake ups

Imo this is a bug and not a feature.The Roam is from what I understand, by design, waking up when the Sonos client/app is put to the foreground. When awoken the battery starts to drain, resulting in the orange led flashing every other day or so.My issues:Imo auto-wake should be a setting, most people are happy to press the buttons instead Auto-sleep is clearly not working or the wake/sleep/wake sequence needs allot of power optimizations In our household the two roams also wake due to background activity of the Sonos app, so without actually opening the Sonos app. Not sure if this is related to activity of our 5.1 ARC setup? I need to reset the Roam pair as stereo-pair everytime this happens. 

90416
D
3 years ago
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BloomingsContributor I
asked in Portable speakers
Sonos Roam

I am having difficulty in setting up thee Sonos Roam.It will not connect to my network

786
Corry P
3 years ago
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raymakesmerchContributor I
asked in Portable speakers
Sonos Roam starts smoking and melted USBC Cable.

I have a Sonos Roam and all of the sudden it started smoking. I immediately unplugged it from the wall and noticed the USB C cable was starting to melt into it. It no longer powers on. has anyone else experienced this?This speaker is usually kept in our bathroom and perhaps the condensation built up? This is just crazy to me.   

6945
R
3 years ago
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auqariusContributor I
asked in Portable speakers
Airplay stops working on my sonos roam after one or 2 seconds

I bought a Sonos Roam. When I start playing via Airplay the speaker is mute after one or 2 seconds. Then it doesn't work. The issue occurs when I stream from iPhone, iPad or Mac mini. My router is Linksys E3200. When I stream from iPhone or iPad to Apple TV everything is fine, but I cannot stream to Sonos speaker. All operating systems and Sonos firmware are up to date. I can play via Bluetooth but I would prefer airplay, which is more convenient to use. Any suggestions or tips?Mike

25363
Airgetlam
3 years ago
F
Forest edgeContributor I
asked in Portable speakers
help!! app not working

Thank you in advance!! My mind is doing over time…sonos working as I type,trying to set it to a new room after a move. setting and preferences blank on the app so I’m unable to change.. it won’t find my device on Wi-Fi so will I have no choice to add the earthera cable? 🤯any help is appreciated 

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F
3 years ago
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daveodContributor I
asked in Portable speakers
Grouping roam with Stereo paired Fives, instead of swapping.

I am trying to get the “grouping” function working. I am listening on a roam, I press the Play/Pause button, wait for the two tones, and it swaps music to the my stereo paired Fives. I have pressed for a shorter period and it just pauses the music. Any idea how to get it to group with the Fives not swap to them?

905
D
3 years ago
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Francis HigginsContributor I
asked in Portable speakers
Pair Roam to 2021 Samsung Frame TV

Has anyone successfully pair a Roam to a 2021 Samsung Frame TV.The Frame TV supports the use of Bluetooth speakers, but when I try and pair the Roam (using the same technique that successfully paired it to my laptop), it fails to show up in the list of pairable speakers.Curious to know if anyone has done this.

14282
F
3 years ago
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ElgringounetContributor I
posted in Portable speakers
sonos move missing

Hi alli recently bought a beam 2 and a move and the move is not visible in the app. I checked previous post (rebooting, restarting…) but still a problem.I have not found any solution (except returning the move), anybody can help?cheers 

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G
3 years ago
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LuispinheiroContributor I
posted in Portable speakers
apple homekit and eve door sensor and sonos roam

Hi alli have a Sonos  roam in the bathroom set up to play music when the door closes ( elgato Eve door sensor ) it works very well. I also have it set up that when the door opens the music on the sonos roam stops playing. the problem that I have is that when the music is paused for Sonos all my speakers in the house stop playing ( homepod ) qnyelse experiencing this ? How can I fix this. 

1581
UKMedia
3 years ago
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ShalakoContributor I
posted in Portable speakers
EQ required. Harsh mids, ear fatigue.

Hi Sonos,I have 2 Fives, a move, and an ARC with Sub.For now I'm just referring to the Fives and the Move.I understand you don't think an EQ is necessary (otherwise you'd include one).But the mids in the Five and Move are harsh, muddy and have an overall "fakeness" to their sound, this makes listening to these speakers uncomfortable. My ears become quickly fatigued.Now you may think you have done some kind of software magic to get the best/perfect sound, but you've ended up with artificial and muddy sound.My cheap Sony amp paired with warfdales has better depth an clarity, and sound far more natural.Actually even my cheap Logitech pc speakers with mini sub are out performing your speakers when it comes to clarity.My hope is that the issue is speaker configuration ( the speakers you choose to use in the units) or DSP and not an issue with digital amps, and that an eq that allows for fine tuning of the mids can save us here…The alternative is that I give up on your brand.At this stage I'

90717
K
3 years ago
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t-macContributor II
asked in Portable speakers
Move incompatible with S2?

I’ve been running two ones and a move on S1. They are all supposedly S2 compatible, but when I went to switch, S2 says the Move is not compatible.  This clearly should not be the case.  How do I get the Move to work on S2?   I don’t mind removing it, factory resetting it, etc., but just don’t want to go down a road where I have an unusable speaker.  Thanks.  

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T
3 years ago
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traviszContributor I
asked in Portable speakers
SONOS Roam Is a Faulty Product! Bluetooth Barely Works and Sound is Constantly Distorted or Skipped

I’ve had SO MANY ISSUES with the Sonos Roam! It wouldn’t connect to my WiFi network for the longest time until I connected it to a random friend’s network and then shut it down and then tried mine again. I finally connected SONOS to WiFi but it still barely connects to my router which has extremely high speeds (I even worked with the router company to sort it out). The real problem though is with Bluetooth because the music CONSTANTLY skips and sometimes even warps the sound (the key of the song will become distorted at random points). There is nothing wrong with my connection because my phone is literally right next to the speaker and I keep putting it different places but the issue keeps happening… So disappointed and every time I contact customer support they ask me redundant questions and have me go through the same processes that don’t resolve anything. Anyone else experiencing this? It’s so frustrating and makes me consider leaving the SONOS community altogether. Such a headache

3352
J
3 years ago
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CopperbottomContributor I
asked in Portable speakers
Roam, abroad

Sonos roam abroad! Set my Roam up in UK and no problem, I bought the roam after years of great use from my other Sonos products.took the Roam on holiday and Bluetooth worked fine on the first day. my phone logged onto the local network through Wi-Fi and then all the problems started with the roam. The Bluetooth stopped working and also the app stopped working and it wanted to update. Now I have a ‘brick’ carrying around with me as it wo t let me do anything. I have tried to reset and connect nothing?

4721
controlav
3 years ago
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BkeorrContributor I
posted in Portable speakers
SONOS MOVE BLUETOOTH STEREO PAIRING IS IMPOSSIBLE

FYI, You cant stereo pair MOVE speakers while on Bluetooth. DO NOT WASTE TIME TRYING.SONOS does not tell you this and most people assume it when they purchase them. I personally would not have bought my first MOVE speaker or the second MOVE speaker later if I knew it could not form a true stereo pair while in Bluetooth. I now have spent 800.00 on something I did not need and I feel I was misled on. I should have done much more investigating prior to purchase. Maybe hired someone. And it was not easy to find out that Bluetooth pairing did not work after hours of trying post purchase. I am not very happy with the deliberate hiding of this by SONUS. I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth. JUST WRONG! Shareholder/Stock price over customers does not work in the long run. SAD AND DISAPOINTED.

276119
A
3 years ago
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dubonvinContributor I
asked in Portable speakers
Sonos Roam - how to prevent others from connecting to it

I brought my Sonos Roam to the hotel I’ll be at for 2 weeks. The wi-fi here doesn’t require a login.  How can I prevent others (who are on the same wi-fi) from connecting to my Roam? It has already happened three times .. including once in the middle of the night when my white noise was interrupted by someone’s dance music (!). 

7304
D
3 years ago
Y
YupTrending Lyricist I
posted in Portable speakers
13.3 Roam wakes to Bluetooth when on WiFi

Since I updated to 13.3 my Roam is connecting to Bluetooth when I wake it instead of just WiFi.  It does seem to connect to WiFi as well but now it is also connected to my phone.  This occurs when I wake using the power button and the play button. Is there some way to prevent it from doing this?

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Y
3 years ago
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Lieutenant_BobContributor I
posted in Portable speakers
Sonos speakers keeps disapearing

Hi, I have two Sonos One speakers, and a Sonos Beam. They all work wirelessly, and have been working for about one year with not a hickup. Now they periodically disapear, and cannot be controlled from AirPlay, and cannot be found in the app. Sometimes I can connect them again by power-cycling them. I read a few of the forum posts here, and they all mention IP address problems, so I pulled up the client list on my router, but all of them have seperate IPs, and no other connection to the router share the IP. I also read about switching from one Access Point to another Access Point, but they all go through the same AP. Factory reset did not work either. I am about to give up on ever using the speakers again, after several days of troubleshooting. And Yes. I have power cycled the router, switches and AP, as well as the speakers in the correct order.   Any good ideas?  /Bo

69613
buzz
3 years ago
D
Davidh_Contributor I
asked in Portable speakers
How do I remove a product from my system?

I bought a Roam and added to my system.  After a week or so it stopped working.   I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2.   Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?

68093
D
3 years ago
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theffernContributor I
asked in Portable speakers
Sonos Roam Bluetooth “Not Connected”

Hoping for some help from Sonos experts out there!I picked up the Roam on Friday primarily as a quality portable speaker that I take to multiple work sites. I have 3 other home Sonos devices and this seemed like a great addition with an existing Sonos system. It also is probably the best sounding speaker in its class. 2 major issues:Wifi connectivity is limited to my home network.  I have wifi at my work locations. I was hoping that I could use this to connect to those networks and play music without using my iPhone. It seems it is limited to just your home Sonos wifi network. I could reconnect to the new wifi, but that is very difficult when my Sonos system is not on them. So unless there is hidden support for multiple wifi networks, I am limited to using it as a Bluetooth speaker away from home.    Bluetooth will not stay connected.  So resigned to using this as a Bluetooth speaker linked to my iPhone, I paired it easily. The issue is staying connected. If I turn the Roam off or if I

2052
Corry P
3 years ago
J
JesLibContributor I
asked in Portable speakers
Sonos Move Battery light steady/constant orange

Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light is constantly lit orange / red and nothing more happens. I have tried with four different chargers and several different cables, the same result all the time. Do you think the battery has run out or could it be something else?

8416
J
3 years ago
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