I am currently working in Pakistan - using my two ROAM speakers to provide my entertainment. They had been working for the first year and a half without issue. Then, last year I noticed that one ROAM would not charge above 94%. A rather long series of chat session with Sonos tech team can to the concluding that the battery was not apparently taking the charge. But, the second ROAM was having no issue. As of today, the first ROAM will not power on at all and the second ROAM is limiting its charge to 93%. I fear that I am about to retreat to silence…
I have been using the magnetic wireless charger bases that are sold by Sonos. Thinking this may have been the issue, I changed to using the USB-C cord direct from a charging brick that is plugged in a wall socket.
I was wondering if others have encountered this issue? I read through number of threads that seemed similar and have not seen any solution. I cannot even “reset” the device by holding the power button for the 12-seconds recommended by some users. I wonder if a factor reset might help but no button combination seems to result in any response. And the “power” button on the back of the unit seems very ‘stiff’ so I am wondering if it engaging at all.
One interesting thing is that the little light on the bottom of the speaker seems to glow orange (or red) for about 10 seconds when I unplug or plug the device in/out of power.
Sonos has offered a replacement however, because of my location it is not something that is feasible - they would easily send to Canada but not Pakistan.
Any helpful advice gratefully accepted…