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Get help with your Sonos Roam, and Sonos Move

  • 1,715 Topics
  • 8,327 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1715 Topics
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AshaContributor I
posted in Portable speakers
melting charging port

My Sonos Roam Charging port has started melting and now won’t charge. It’s less than a year old. It could have caused a fire in my home. See image attached.  Please could someone contact me to arrange for a replacement Sonos roam? 

1091
Corry P
1 year ago
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jhnatowContributor I
asked in Portable speakers
Roam SL not connected/ offline every few days

Hello,I have tried contacting support, but didn't really get anywhere with this issue. I have a Roam SL that goes to the dreaded "Not connected" state every few days. It requires reboot of the SL for it to reconnect. Rebooting router and satellite router and resetting the SL did not help. I have numerous other Sonos devices on both SonosNet and battery -powered that do not experience this issue. I experimented by putting a Sonos Roam (non-SL) near to the problematic SL about 10 feet away from my Orbi satellite and consistently the SL will disconnect in this fashion every few days. The regular Roam has no issues. I have tried setting the SL with a static IP reservation, but it didn't seem to help. Just curious if anyone has any other ideas. I can understand having intermittent issues on busy wifi networks, but I'm confused why this unit just drops off into lalaland when no other battery-powered units do the same thing in my system. Is the SL just much more flaky than the Move or regular

1402
M
1 year ago
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splashyContributor I
asked in Portable speakers
Sonos Roam doesn't show up when trying to cast

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

4231
Corry P
1 year ago
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Dflynn27Contributor I
asked in Portable speakers
sonos move just stopped taking a charge

My Sonos move is only three years old, and it stopped taking a charge

501
Ken_Griffiths
1 year ago
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MasimoContributor I
posted in Portable speakers
Move 2 roaming and wifi channel issues

My Move 2 appears to be a very sticky client when it comes to roaming between the accesspoints throughout my house. I have also have two Roams that do not have any roaming issues and hop from one to another AP without issues. I guess some driver-tweaking is still required to improve that.Another issue I encounter is that the Move 2 refuses to connect to one of my accesspoints that runs on 5GHz wifi channel 153. It simply does not connect to it, even when it is placed next to the AP. Are there any region restrictions in play? I am in Europe but run my wifi system with US location setting. None of my other wifi-clients (Androids, iPhones, etc.) exhibit the same problem. 

1353
M
1 year ago
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il gattoAvid Contributor I
posted in Portable speakers
move 2 collegato a pc salta

possiedo un move 2 e quando lo collego al pc tramite blouthut per vedere i film salta audio  Moderator edit:Google Translate-I have a move 2 and when I connect it to the PC via Bluetooth to watch movies the audio skips

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I
1 year ago
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DJamesAvid Contributor I
posted in Portable speakers
Sonos Roam Dead at Almost Two Years

I purchased my Roam on 06/12/2021 and experienced battery issues from the start. Due to the unreliability I just kept it permanently wired (USB C - 10W generic USB adaptor) and used it as a portable speaker a handful of times. I eventually purchased a official Sonos wireless charger ($79 AUD) and it has pretty much sat on it ever since. Other then the battery issues, up until now I haven’t had any issues with the device. I use it to mainly control my google home devices and occasional music when doing housework. Yesterday I went to use it and it was dead, it had been sitting on the wireless charger for weeks so it seems really odd. I removed it from the wireless charger and put it back on and noticed a very faint orange light flashing. I searched online for advice and tried the various reboot methods and has no success. I plugged it into the USB C wired charger and a solid orange light appeared. I left to charge over night and the solid orange light is still there. I tried rebooting ag

2856
D
1 year ago
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HayesmonsterContributor I
asked in Portable speakers
Roam SL doesnt show up after installation

When I start the mobil app - the Roam shows up and installs as expected.  I have powered off and repowered and it does not show up in system.  I have tried multiple factory resets.  I have rebooted my Starlink router and my Unifi Ubiquity Mesh points.  and i’ve rebooted my phone.  none of it works. 

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H
1 year ago
M
MikeBartContributor I
asked in Portable speakers
Grouping when Streaming via BT or Airplay with WiFi but no Internet?

Basis the article below I understand that while using the mentioned devices I can stream via BT and group other speakers via WiFi.   We have a 12 zone system in our home and have for years.   We are very happy with the system and understand it’s functionality.   We’d like to add a small system to our camper, three speakers.   100% of the time we have a WiFi available in our camper.  Based on where we are about 75% of the time the WiFi network is connected to the internet and 25% of the time it’s not.   I understand that during the 75% of the time we have WiFi and Internet the system will work just as it does at home.   What I would like to understand is during the 25% of the time we have WiFi but no internet would we still be able to stream via BT to one of the devices mentioned on the linked article and group with the other two speakers?  https://support.sonos.com/en/article/share-roam-s-bluetooth-audio-with-your-sonos-system?fbclid=IwAR1S0DSrv71AwlbBnPqwo1nDvbutG2guLxPVQac62KyT7nnrkE

401
jgatie
1 year ago
E
EricplaymusicContributor I
asked in Portable speakers
Performance

With the Roam SL can you stream anything to it?  It’s not limited to just streaming services?   thanks 

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Airgetlam
1 year ago
M
MparchctContributor I
posted in Portable speakers
Sonos Move Mounting brackets

I am looking for a corner, articulating mounting bracket for my sonos move

192
M
1 year ago
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Rocketdog99Contributor I
asked in Portable speakers
roam at a hotel

Roam wouldn’t work at hotel using their internet? 

56515
Ken_Griffiths
1 year ago
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TravellingContributor I
asked in Portable speakers
sonos Roam won’t connect to be set up with hotel wifi

I bought Roam whilst travelling but having difficulty setting it up with the hotel wifi and my phone. It keeps timing out whilst trying to set up. Any suggestions? 

8789
106rallye
1 year ago
R
Robinsid18Contributor I
asked in Portable speakers
No sound from Move after new WiFi installed

My mobile device tells me music is playing on my Move but no sound comes out. New WiFi was installed four days ago. Move was working well before that, and seems fine now except for total silence! I’ve added it as a new product three or four times and all goes smoothly but still, no sound emerges. I’d be grateful if anyone could offer a new strategy to try.

815
buzz
1 year ago
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AraCContributor I
asked in Portable speakers
Just purchased a Move and it sounds awful next to my Play 5. What am I doing wrong?

I just purchased the Move and with help from customer service downgraded the software. I was eager to hear it next to my aging system (Play 5 and various ZPs) but when I finally got it to work it paled in comparison to the sound of my Play 5 - little dynamic range and poor sound quality over all. I hear that the sound quality of the Move 2 is much improved but does it make sense that the 5+ yo Play 5 sounds much better? Any suggestions on settings or tweaks I can make are welcome. Thanks in advance! 

7571
Corry P
1 year ago
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DaeleenuttContributor I
asked in Portable speakers
is there a way to track your device if stolen

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

21132
buzz
1 year ago
M
mpa4470Contributor I
asked in Portable speakers
Stereo pairing Roam with Roam SL

Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?

227312
jgatie
1 year ago
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Hax_Contributor I
asked in Portable speakers
sonos move stereo pair issue

I cant connect my two sonos move together, whenever i try too, it would only connect with ine and the other won't show until i switched it off or change it into Bluetooth mode before the second one can connect

5319
A
1 year ago
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va2yesTrending Lyricist I
posted in Portable speakers
Every time I talk to Alexa, the Move 2 is off!

How can I make sure Alexa is always around when I call for her on Move 2? Every time when I need Alexa, the Move 2 is off. When I called Sonos support, they said there is no way to resolve this issue. It doesn’t make sense to me that I have to go up to the Move 2 to turn in on or go get my phone and open the Sonos app in order to talk to Alexa……. I need help!! Thanks y’all!

41220
Ken_Griffiths
1 year ago
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bjbeesonContributor I
asked in Portable speakers
Stereo Pair - Touch Controls

I have paired to Moves.  It sounds great and is exactly the right solution for my office.My only issue is that I can only the touch controls on the right speaker function.  The touch controls on the left speaker don’t do anything.I’d prefer that the touch controls worked on both Move speakers, but at a minimum, I would like switch the touch control from the right to left speaker.

653
B
1 year ago
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DtthweattContributor I
asked in Portable speakers
move 2 charging

Can you charge a move 2 with a 12v usb  car charger?

1471
G
1 year ago
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techhitContributor I
asked in Portable speakers
Having trouble setting up new Sonos Move bought from overseas

Hi, I recently bought a brand new Sonos Move from Japan and I live in New Zealand.  I’m having trouble doing the initial setup via the Sonos mobile app.Launched Sonos app, and discovers the Sonos Move speaker. I tap “Add” App tells me to press the infinity button that’s playing the chime. App connects to Sonos Move successfully. App asks to connect to wifi and I enter my wifi password carefully and verify that it’s correct. Click Connect. App stalls on “Connecting Sonos Move to <my wifi>” for 2 minutes. App says “There was a problem setting up your Sonos Move.  Let’s try something else”.  Tap Continue. App says “Go to iOS Accessory Setup to connect your Sonos Move to your WiFi”.  Tap “Go to Accessory Setup”. After 30 seconds, app says “There was a problem during setup.  Restart your mobile device or use a different one and try again”.I’ve factory reset the device several times and am getting no further.  Some advice would be appreciated.  Thanks. 

3999
DGR1
1 year ago
J
jsrmonsterContributor I
asked in Portable speakers
2x Dead Roam Disposable Speakers

2x dead roam speakers 14 mos/ 17mos use.  The china 18650 batteries are junk.  I guess the battery module is smart enough not to overcharge these lithium batteries to a thermal runaway condition and burn down the house.  Never buy these speakers, knowing they are disposable same as the cheaper ones.Good job on battery control module, no lithium battery fires reported yet!!

1702
J
1 year ago
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OneThreeContributor I
posted in Portable speakers
Move 2: Trueplay volume problem

I recently got a Move 2 and have had a recurring issue when Automatic TruePlay is enabled.It’s especially noticeable at low volumes: there will be frequent half-second swells in volume before the level returns to what it was before. It’s very bad with ambient music; it will be peacefully humming along, then there’s a sudden spike in volume before returning to normal.It happens on any song, at any part of the song; it isn’t repetitive or triggered by a specific track.It doesn’t happen if I disable Automatic Trueplay.It sounds like for whatever reason, the algorithm that balances Trueplay suddenly thinks “I need to turn up the volume,” then the mics feed back and it lowers it quickly to the previous level.The odd thing is that this doesn’t happen on the original Move. I had a Move placed in the exact same position in our kitchen for over 3 years, and this never happened. As soon as I swapped in a Move 2, I started noticing it.So either there’s a difference in how the Move 2 calculates Au

1831
O
1 year ago
S
StarmontTrending Lyricist II
posted in Portable speakers
roam battery issues

Very disappointed in the quality of the Sonos Roam. I am an ex-dealer and part of the reason we dropped the line is due to poor support and the fact quality has dropped on both hardware and app. The latest issue is with the Roam battery. This particular roam was always charged on the Sonos base with a Sonos power brick. It stayed there when not in use and was used sparingly. One day it was just dead. No way to revive it even with support from Sonos. I wish they had would stand behind their product but the only option is to receive a 30% credit….which means they continue to profit on the sale of the replacement since dealer cost is MSRP less 30%. No longer the high quality company they once were!

7452
Airgetlam
1 year ago
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