Portable speakers

Hi, I am a new SONOS user. I recently have a new Sonos Roam SL, but I am unable to setup the pairing/connection for the first time using the Sonos Apps. The apps failed to connect using bluetooth and it asked to connect over a private WiFi, but the apps again it cannot detect the audio PIN nor the 8-digit PIN I manually inputed. I tried several times with different devices: iPhone, iPad, and Android phone. Is anyone ever experienced the same issues? Thanks!

I purchased a Roam Sl and had it sent one day air to take on vacation with me leaving tomorrow and have not been able to get it connected to my other Sonos products so I can get the Bluetooth working. I just spent 45 minutes on the phone with Support and was told they will let their engineering team know. Somehow the PIN does not match the product. I have tried reboots, signing out and in, unistalling and reinstalling the app. I am and IT guy and this has to be the worst rollout and lack of QA testing that I have ever seen! Has anyone else been let down like me?? I do believe I will request a refund and my one day air shipping fee for nothing!  

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

How can I see the level of battery I have left when on Bluetooth? It used to show on old Sonos app

I have a small system consisting of 2x one sl & 1x sub mini grouped as living room. I also have a Roam which is not grouped with anything. since the new app I cannot play any music on the Roam unless it is also playing on the living room. How can I use the Roam as a stand-alone speaker ie in the garden. All on the same Wi-Fi system and worked perfectly before the new app. 

It stopped working with the new system. It was paired to another too which is fine but the Roam just shows an ‘unable to connect’ message. 

necesito una pila nueva para que mi bocina sonos no muera!. :(dónde la puedo conseguir en Monterrey Mx?. 😔AYUDA!!!..  Moderator edit:Google Translate- I need a new battery so my Sonos speaker doesn't die! :(Where can I get it in Monterrey Mx? 😔AID!!!.. 

I bought a Sonos Move today and there is no way I can get it to work.  I thought an upgrade from a simple, but working Bose BT speaker was a good idea but it turns out it is not. My IPhone 14 does not seem to connect, it keeps aksing to set the network setting to allow but it already is.On my iPad at least the app responded and I was able to find the move but it now needs a system update which I cannot load because I am not the system owner of it ? Why make it all so difficult, why do I have to make some kind of profile, do a login on an online service, fill in all my details, confirm e-mail address etc. while all I want is to play some music. 

I just moved to a new place and i’m looking for a first speaker. Since the budget isn’t gigantic i was thinking for a few years to buy a move 2 put it ob my kitchen island that also connects to my living room. It was that or 2 x Era 100. Now my second question, if i buy the move 2 does it have a line in for a future vinyl player? Or can i later on connect a Era 100 to my vinyl player and let it stream to a Move 2 in another room?

Pretty funny, I’m trying to dictate this as I’m waiting for the Sonos music to stop playing. (I hit the pause button, but, of course, nothing’s happening). Ironic because I have only one, late model, fully updated router in my house. Oh, well.the current issue is that I have a brand new pair of roams, and I left them unplugged, and this morning one had 74%, and the other was fully depleted. True, the depleted one was plugged in for less time. I own many devices, however, of course, not my cell phone, that do not deplete their batteries, they simply shut down when they’re not used for a period of time.That would be great. I guess maybe when Sonos support and software programming becomes a bit more robust, “things will fall into place.”The previous pair I had ordered and realized they were going to wrong address, and I submitted a correction pursuant to your fancy system within two minutes of the order, but, of course, that was too late, and you just shipped it there and there was nothin

Why with a web page and an app I can't delete system(s) and product(s) and start from step 1 again? For example, I have two products and when I logged in prior v80 I had to chose 1 of the 2 systems listed and couldn't delete anything so I could start over. I've worked corporate IT for over 25 years and there is nothing I have found intuitive with the software. Anyone like to share the evident hacks here? Well after seeing blurbs about 80.00.08 I went to install it on both the phone and tablet and after a couple of tries on the phone it's on. Tablet was a one and done. Ended up with version 80.01.07 the latest on both and both are android.I have 2 Roams and on the tablet when logging into the app I got a choice of 2 systems to log into, interesting. Chose the first one which said speakers were offline and I couldn't do anything else. Logged out and logged into second system and was able to attach one product then turn it off log out and then back in and attach the other. However, I coul

I need to add a new Roam to my app before connecting to bluetooth. I am on the road  and not connected to my home system.  Getting sonos and mobile device must be on same network message. What’s the work around?

Tengo un Sonos ROAM nuevo y no puedo añadirlo al sistema sonos. Lo intenté numerosas veces desde la app de sonos y no lo encuentra. Pueden ayudarme? Agradezco respuesta. Moderator Note - Translation by Google: I have a new Sonos ROAM and I can't add it to the sonos system. I tried numerous times from the Sonos app and it can't find it. Can you help me? I appreciate the response.

Kann mir jemand sagen, wo ich jetzt die Schlummerfunktion finde nach dem Update? Oder wurde die entfernt? Wenn ich auf die drei kleine Punkte drücke wie vorher kommt folgende Meldung: "Konnte nicht geladen werden. Es fehlen einige Informationen in diesem Inhalt"  Moderator Note - Translation by Google:Can someone tell me where I can find the snooze function now after the update? Or was it removed? If I press the three small dots like before, the following message comes up: "Could not load. Some information is missing from this content"

We have a Roam with connection issues. Unable to registry after a reboot. diagnostic **************We tried everything. Moderator Note: recorded and removed diagnostic number as identifying information

Got Sonos Roam brand new three days ago, was super excited to turn it on and enjoy the music. Well for the past three days i have been trying to connect it with no success. By now i have tried connecting it on two different wi-fi networks with two different internet providers, i used 3 iphones and 1 ipad to connect, i talked to 3 different sonos technicians( who were of no help).Where i am today: when i go thru Add a device steps on the app i get to the point where it plays a chime sound, fails to add, plays the chime again then asks for a pin. i enter the pin and it fails to add the device. I can see that I have SonosZP connected to my Technicolor XB6 Gateway connected: Host Name:SonosZPConnection:Wi-Fi 5 GHzConfiguration: DHCPMAC Address:54:2A:1B:41:B5:46 but on the Sonos App i cant add the device. I was advised to call my internet provider to make sure they are not blocking Sonos and they assured me that they are not.  I restarted my router many times, i reset the speaker to factory

I'm sure the answer for this question is in this forum, but I can't find it:Our system was set up in 2015 and includes many products that only work with S1, eg: Connect, Connect: amp, Play 1, etc.  My wife bought a Move and liked it so much she bought another, although unfortunately this time a Move:2.  Am I correct that it is not possible to connect a Move:2 to a system using S1?  If so, it's irresonsible that Sonos does not make that distinction clearer on its website, especailly for customers who may not be aware that 2 operating systems exist. 

I own two Sonos Rams that will not turn on anymore after the battery ran all the way dead

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

My Sonos Roam had a reset. It will go through setup but won’t link to my account so setup fails.On my Sonos account it is listed as linked to my account, but setup fails because it cannot be linked.Can anyone help please?Many thanks

I have been a loyal customer of Sonos for years, mainly because I think the sound quality is great, and I love the idea of a whole home system. I am at my wits end though with the awful software that is constantly glitching and cutting out in whichever room I’m in.  I contacted support a while back and they suggested a mesh network might fix the problems.  It didn’t.  I was optimistic about the big new app update, but alas, the problems prevail.Aside from the home system, I have also owned a Sonos Roam, which has just about driven me mad.  I bought this to come in clutch when traveling or outdoors, but it never ever works when I need it. It is the guaranteed buz kill, because I will foolishly go to use it to keep a vibe going, and it literally will not turn on.  Or it will flash its red light that the battery is dead, even though it sat on a charger after the last use.  I then spend countless time trying to get it to “re-charge”, then connect to my Bluetooth, which is a maddening proce

Does the Move 2 support charging through the USB-C port and if so what are the charging device requirements? 

First time with Sonos,  bought a move 2.  Unable to connect the move 2 to the app.  I have an account but saying that I not the owner

Just bought a Move 2. This wouldn’t set up because there is an update. Sonos app stops updating error 1014 comes up. I have rebooted router. All other systems fine in house. And, helplines closed an hour earlier than advertised. Please help. thanks a lot in advance

I’ve got a Roam, alongside a One, Play:1 and Connect. They are all updated, the Roam has a full battery. Everything connected to wifi. I use Spotify. So all should be honky dory. Only when wanting to use the Roam, it’s such a faff and requires patience, which really shouldn’t be the case. Example, from todayl. I turn it on, it appears up in the app. I add it to the speakers which are playing. Go back to the song, and it removes Roam (never played). Sometimes it comes on after a while. Today I switched all the other speakers off and use voice to get it to play music, and then added the others. Only it’s never really that consistent. Any tricks? Tips?