Get help with your Sonos Roam, and Sonos Move
- 1,016 Topics
- 5,918 Replies
Reading through this forum I can see that a number of people are having trouble trying to add the Roam to the existing wifi network. I couldn’t find a clear answer to the problem though. The rest of my Sonos products have been working just fine for over 6 months on the same wifi network, so why does the app tell me there is a problem with my router and cannot connect the roam??Normally Sonos set-up is wonderfully east so this is really doing my head in.
Just setup my Sonos Roam, and set it up with my Google Home Account. I can ask my Sonos Roam "hey Google what is the time?" And it will tell me correct time just like my Google home. But if I say "hey Google play some music" it says sure playing music on YouTube music (the default setup music app) but then says, sorry I can't play music at this time. Thought it might be Google Account but all Google minis and home work just fine. I tell them "hey Google play music" and they all do. Am I doing something wrong or miss something on the serup?
As the topic title suggests, can I authorise multiple SSID for the Move and Roam? I live on a large property that has one network, but with my main router in a large shed with one SSID, an access point in the detached house with another SSID and two direction access points outside, each with their own SSIDs. Often when I am working in the grounds, I use the Move and Roam and the coverage changes depending on where I am. At the moment the house SSID is registered in the Sonos app, but it would be good if the Move and Roam could switch to other SSIDs as strength dictates. Please don’t suggest that I make all the SSIDs the same, as this does not help me to manually shift connections when devices (often) don’t let go of a weaker signal in favour of a better one.
Hi all, picked up a Roam the other day (also have an Arc on backorder). These are my first Sonos products. I've connected the Roam successfully through both my iPhone and iPad, and it's working as it should using these devices. Unfortunately I can't connect via my iMac. I get the message:"Not Connected. Your Sonos product was not found. If your product is a long way from your router, your may need to try moving it closer...."I've spent about an hour on the phone with Sonos support. We tried multiple procedures (rebooting, verifying wifi networks, re-installing the app, etc.), and seemingly last on the list was updating my OSX. I'm currently using 10.14.6. The thing is, it's an older machine (2017) and I'm just not prepared to update to the latest OSX out of fear that it will cause a major disruption in my personal and professional life.Hoping someone reading this might have some help. I need to connect via my Mac because I do not use any music streaming sites, and I want to link my iTu
Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?
Is there a way to access the Sonos Roam via the S2 app to adjust the equalizer (EQ) or view battery level when on Bluetooth?I mainly use this speaker via AirPlay (Wi-Fi) as my shower speaker and use the EQ to reduce bass and increase treble. I have taken it on several mountain biking trips and forgot to reset the EQ. Once I realize the error in my ways at the trailhead, I attempt to open the S2 app on my iPhone XS (Bluetooth 5.0) I do not see the Roam in order to adjust/reset EQ or view battery level.Thanks in advance!
Over the weekend my Sonos Roam stop working without any apparent reason and noting I tried can wake up device. It was all the time on Sonos wireless charger and was working fine and just suddenly stopped. I tried everything, charging with all charges I have at home 5v/2a. Only way to make it react at all was to plug it in. Red light shows and that is it. I tried 12s reset procedure but it did not help. I tried factory reset no response. So finally decided to contact support. At first all was looking normal. They were asking me to do all sorts of things that I already tried. I was thinking this is normal as they need to eliminate all possible solutions. I had to stop first conversation to take a video first support person was asking me to do. After I called back second person was asking me to do more of the same and ended up with asking me to charge my speaker for an hour. I already said I did that but was thinking fine let's do that. After 1 hour third person replied to my call tellin
I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? thank you
My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller and reopened and the system defaulted to trying to upgrade my sy
hello,I just added a sonos move to my system last week. it was working fine until today when it went offline (showing as offline in the app) and i can’t get it back online (even with reboot or find missing product). I am on an Eero pro 6 tri-band mesh here and the house, and i can see the Move connected to the downstairs Eero in the Eero app and active.Pressing the play button on the Move sometimes starts playing a podcast, but it’s not controllable from app as showing offline despite showing online in the eero app. It’s become totally useless. should I return ?Diagnostic - 123101796ISP : XfinityRouter : eero Pro 6Thank you
New sonos Roam, hardly used it yet. Charged it up, came to use it properly and would not switch on. Assume no charge. Plugged into Apple usb c charger so plenty of charging capacity. All I have is a full orange light. Cannot switch on and the app can’t see it? Is this a fault or am I just being an idiot? (Be kind) :-). Also note when I unplug the device I get a flashing orange light? That suggests overheating? But that can’t be it’s not been used!! When I first got it, I synced up to my app played a couple of tunes etc, so this is not a first time install it did work.
Has anybody else tried their Roam with an M1 Mac via Bluetooth? Mine just constantly skips and is quite annoying. Works flawlessly when streaming via Bluetooth from my iPhone or iPad but something is going on with the M1 Mac/Roam combo. Diagnostic Confirmation #: 673498138
Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account, Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa
Hello, just wondering if it’s common to have to reset my roam speakers in order to get the charging dock to work? Mind you it has only happened once and probably never again (hoping). I just added a Sonos white charging dock/pad/magnetic flat thing with a cable to my white roam. The black roam had its dock from the beginning and no problems at all but both roams and chargers decided to just come to the conclusion to stop charging from the dock. USB C charging worked fine. so my first instinct was to come here and complain that my stuff is broken I need to return blah blah blah. ok white roam still won’t charge with the dock, it’ll light up orange and then fade away, the app shows a quick charge and then not charging, USB c still works. Diagnostic number 760738273Black one also quit charging from the dock too lol, both are now USB C connected
Is anyone else running into their Move going offline constantly? I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly. I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either. Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline. It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening. Been through every option I can find. Using\not using True play, using\not using voice services updated the app and everything it’s maddening. Any help would be greatly appreciated.
I sit here on my patio once ahain with Move playing fine and the iphone App (S1) has no clue about it, just sees the other 6 devices. Wish this was an unusual situation. Put it happens often enuff that I know when I need to run inside to my PC to control the Move. Deplorable situation I would never buy another Move again. When it goes offline its frustrating trying to recover it especially with an uncooperative iphone app. In my alphabet Move comes after Home Theater and before Office…. Where is it??
Sonos seems to be getting more complicated everyday: It used to be so easy.I have 2 room speakers set up perfectly and I added a move with a boost.Everything worked fine then it went down when someone unplugged the router…Re-plugged the router and the rooms came back but I had to reset the move, it came back on and played music for 30 seconds then ‘offline’… this has happened 6 times and I can’t get it to continue.On the app it shows the music playing via the little ‘bars’ but nothing from the speaker after 10-30 seconds… it works for a second then goes offline???What do you suggest?
Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible?
Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe
I have the Roam on an iOttie Qi wireless charging pad [10w], and it charges fine up to 100%. But after a while it will stop charging, and the charge % drops to 0. It seems the wireless charging logic turns itself off after some period of time. To get it to start charging again, all I need to do is remove it from the pad, wait for a minute, then put it back on the pad, and it starts charging again. If have the Roam plugged into USB, then it always remains at 100 % charge. Software is at version 13.1.1. I have a Move and it does not have this problem
I’m continually unable to play to my Sonos Roam via the Spotify app. The Sonos Roam will be grayed out with the message “Can’t play this right now.” I can play to the Roam without issue from the Sonos app. Both apps are fully updated, and all of my other Sonos speakers are available via the Spotify app. My router automatically band steers depending on my device’s location in the house. I was just on with Sonos customer support, who was telling me that I need to turn off band steering to connect to the Roam (and always have my phone on the band that the Roam is on). (It seems like my phone and the Roam may judge network strength / interference differently and so not reliably be present on the same band.)I’m also not clear why band steering would be the issue if I can play to the Roam via the Sonos app, but not via Spotify (including when on different bands).Turning off band steering seems like a bad solution, as I like band steering, feel that router technology is generally moving
Wow,I received a SONOS Move for Christmas 2020. I set up a SONOS account. Annoying, but required. The sound quality is really good. So good that when I read that you can stereo pair 2 MOVES, I bought a second one. Then I discover that it only works using WIFI and service. Disappointed - but buyer beware!I hoped to stereo pair with my bluetooth, but nope. It can’t do it. So I have two bluetooth speakers that sound really good.If the SONOS Move would play my bluetooth songs I would be happy. I notice that the speaker stops playing briefly ( maybe a half of second ) every so often, I read all the comments and suggestions that offer guidance to solve my own problem.Today I documented 100 minutes of SONOS playing bluetooth. Ten times in 100 minutes the sound dropped. Disappointing. The Move cannot even play bluetooth.To compare I tested my old $50 bluetooth speaker on the same bluetooth player. No drop out of sound for two hours. If that speaker sounded better I would listen
HelloMy Sonos Play 5 device is already registered and shows up properly on the Sonos 2 App (iOS).I recently picked up the Sonos Roam and had all sorts of issues with connecting to it via the App. The NFC wasn’t working and it kept on getting stuck during adding it.I finally did get the Sonos (iOS) app to connect and add Roam to my account. However after Roam got added, now my Sonos 2 app doesn’t see the Play5 device.My ipad can still control the Play5 device on the sonos app but can’t find the Roam device.
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