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Get help with your Sonos Roam, and Sonos Move

  • 1,617 Topics
  • 8,001 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1617 Topics
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NMaqContributor II
asked in Portable speakers
Sonos Move 2 compatibility with video projector

Hello, I have a video projector (Optoma UHD38) connected by an HDMI cable to my internet box (Freebox Revolution). I would like to be able to broadcast the sound coming from the video projector directly to the Sonos Move 2. Do you know if this is possible? Is there a solution using the bluetooth option on the Sonos Move 2 by chance? I am open to all types of configurations and solutions that would allow me to do this. Thank you in advance for your help Nicolas. PS : and below a rear view of my Optoma UHD38  

3
N
10 months ago
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gruserContributor I
posted in Portable speakers
Roam & Roam SL stereo pair: auto power down at different times

Hello,As the title says, my Roam takes much longer to auto power down vs my Roam SL. Mic is enabled on the Roam.Is this a bug ? Wifi power save & battery saver both enabled for the stereo pair.I’d much rather they power down at the same time as the roam runs out of battery much quicker than the Roam SL.Thanks in advance.

3
Corry P
10 months ago
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RDabbsContributor I
posted in Portable speakers
Sonos Move error 1 when trying to update on Netgear Orbi wireless

My Move would not update.  It’s on the S2 version and out of the blue it quit working.  Per the directions in the app, I tried to downgrade to S1 to apply the update hoping I could then add it back to the S2 version - that also gave me an error that the unit could not be downgraded.  I had given up on the unit assuming it was just not going to update.  THEN, weeks later, when I was checking some security setting in my Orbi app, I saw that the Sonos Move was showing as “blocked.”  After unblocking it, the update worked.  I don’t know how or why it ended up as blocked in the Orbi system.  Anyway, I hope this helps someone else.

1
Corry P
10 months ago
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jimonqaContributor I
asked in Portable speakers
SONOS Roam won't link to my account (was linked before reset)

Originally, after working for a couple years, suddenly my Roam couldn’t connect to any stations.  If I grouped it with other players, it worked fine.  Ungrouped and it can’t connect on its own.  So, I rebooted it (turned off by pressing power button for 5 seconds removed from charger).  That didn’t work.  So I figured I’d remove it and add the device back in.  I did a Reset to factory settings.  Then as I added the Roam back to my system, it made it thru all the steps (WiFi included) except the final one of Linking device to my account.  That’s where it fails now, every time.  When I login to Sonos.com, I see the Roam device (by serial number) in the list of my devices.  I now wonder if there’s a bug where it can’t link to my account because it’s already there.  Frustrating.  Anyone else been thru this?

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D
10 months ago
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AlsetconContributor I
asked in Portable speakers
Sonos Move - Battery Depleted

I have many Sonos products including the Move and the Move ring charger.  Just noticed the lights blinking red while sitting in the charger. Tried to plug it in and gives me the orange blinking I'm charging lights.The app says, "battery depleted." Please help!I'm afraid this thing is dead.

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G
10 months ago
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MavericContributor I
asked in Portable speakers
Airplay is "unable to connect to Sonos Roam" daily

Hey folks,I've got a Sonos Roam and I'm bumping into an issue. To connect it to Airplay, I have to go through the whole process of resetting the device. But here's the kicker: the very next day, that dreaded "unable to connect to Sonos Roam" message pops up again. Got any solutions before I think about making the switch to a HomePod?I’ve already tried everything on these posts:   https://www.airplayguru.com/sonos-airplay-not-working Many thanks!

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Airgetlam
10 months ago
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Zach11387Contributor I
asked in Portable speakers
move 2 pairing

What products can you pair with the move 2? Any subs?

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G
10 months ago
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xiejianbeiContributor I
asked in Portable speakers
Google assistant problems with Sonos Move

I am not sure if anyone has the same problem.  I purchased my Move in the UK while i was living there and recently moved to New York. I am reading lots of post of the Move being incompatible with 5gHz routers from verizon. Interestingly though, I was able to set it up. Worked just fine, playing music and everything. My issue is with the google assistant. I’ve tried resetting the Move and adding the google assistant again, however, when I give commands, it’s saying that the speaker is not available. I can control the Move just fine with the app either from my ipad or my phone but would love to have that flexibility again of having to speak to it via google assistant. Any thoughts? Thanks!

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I
10 months ago
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mpasquarContributor I
asked in Portable speakers
Melted Move charge and charger contacts

Surely this is not to be expected?  My Move will no longer charge.  Anyone else? 

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Sotiris C.
10 months ago
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coatesd72Contributor I
posted in Portable speakers
change of router but cant connect Play 3

I have a new router so I need to change my Sonos with the new network name and password. I try the Sonos app to connect to the Sonos device, assume it is through Bluetooth but can not find device.My Sonos works through wireless but to try to connect I connect the Sonos and the new router . Doing this the Sonos works but I want it to work wirelessly. Still connected I go into settings to look for WiFi setup but asks me to login but when I try it says incorrect even after changing password. The app mentions an email account that's starts with an s and the asterisks, I know nothing about this account.I have done this before when I had a new router and can't remember having problems. If I go back to my old router it works ok Thanks  I 

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C
10 months ago
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il gattoAvid Contributor I
posted in Portable speakers
Accoppiare due sonos move 2

Se accoppio due move 2 e uno di loro è collegato tramite line in alla tv, il suono esce da entrambi gli speaker....????? Grazie 

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Airgetlam
10 months ago
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UniqueusernamepizzleContributor I
asked in Portable speakers
Sonos Roam - led status - meaning?

Has anyone experienced a solid red status light (to0 led) and flashing red battery light (bottom led)?I have read the info pertaining to what colour means what but the combination above is not covered, I have tried soft and hard resets to no avail. The speaker will not ‘reboot’ or enter into set up mode. I will connect it to power to see if the battery has run so low that it has upset the delicate piece of electronics. This is the second time I have had a strange combination of lights and tech support talked me through some troubleshooting not on the website although I am not sure 100% that they knew what the issue was and it was resolved by coincidence and trial and error. Has anyone else had this issue? The lights are definitely red. Not orange. Could be a hardware fault? Is the unit faulty. Not been happy with the speaker’s reliability in all. Sounds great but is problematic in connecting to multiple phones using simple Bluetooth. What must us be so complicated!

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U
10 months ago
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KentPekelContributor I
asked in Portable speakers
Connect Sonos One to wireless network with no password

I am trying to connect my Sonos One SL speakers to a guest network away from my home that has no password. The app won’t let me connect to the network without a password, however. Is there a fix for this? 

2
D
10 months ago
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Oz1987Contributor I
asked in Portable speakers
Sonos Move white light not on

My Sonos move speaker doesn’t appear to be charging. There is no white light bar on. The only white light on top is the speaker symbol. How can I get my speaker back up and running. 

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Airgetlam
10 months ago
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dpcookTrending Lyricist I
posted in Portable speakers
Dead Sonos Roam

I have a Sonos Roam that just stopped working. I bought it in April, 2022 so it is about a year and a half old.Symptoms:Over the past weeks, it has not charged fully on the charging pad. I know it is the Roam and not the pad because I have two Roams and two pads. Swapped them and the other Roam did not have a problem charging. It would charge to 100% if I plugged into the USB-C port. Two days ago, it was dead. Not charging on the pad. When I plug power into the USB port, the red charging light stays on continuously. Actually for over 24 hours at this point. Pressing the button on the back of the speaker does nothing. It doesn’t turn on. It does not try to connect to blue tooth. It has no effect on the red charging light.I’m guessing the battery died and am wondering if there is a fix-it kit much like with the Move. Before I try to take it apart I figured I should talk to the experts…cheers,dan

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buzz
10 months ago
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HanskatleenContributor I
asked in Portable speakers
roam connection and update problem

Hi,I have a new roam speaker. But i think there is a problem with it.Every time the USB-C mains power is connected, First the bottom LED flashes red, then the top LED flashes white slowly, after a few minutes this LED lights up continuously. Then the device is visible in the system for connection, but you can't get any further than connecting and an update is needed, but every time an error message is displayed. Error 1008.That's problem 1Problem 2 is the doubt about the operation of the on/off button on the back.The device has been connected to the mains for more than 24 hours, so the battery should be charged.But without a connection via USB-C to the mains voltage, I can't get anything out of the device. Normally you could switch your device on and off via this button, but nothing happens. Even if I don't hold anything for a long time, ....So I'm at a loss.

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10 months ago
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t4uscatxContributor I
asked in Portable speakers
Sonos Move 2 - Can't "move" between 2 wifi networks without factory reset?

I was told by support just yesterday the new Sonos Move 2 cannot “remember” 2 different Sonos systems/networks.  I find that hard to believe on a product called “Move”.  Can you confirm?   Scenario:Unboxed my new Move 2 and added it to the system in my main residence no problem.  Packed it up for a trip to the beach house WITHOUT the charging base.  Mistake?   Shouldn’t be, but when I get to the 2nd house there is no obvious way to add the new Move 2 that was added to my other system.  I have numerous products in both locations - does no one else take the portables around this way?  So now, based on what support indicated, I’ll have to literally factory reset every time I transport this “portable” speaker from A to B.  AND - I’ll have to take the charging base to factory reset.  Really?  Could really use a better way or another option if it exists.  Thanks all.

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Ken_Griffiths
10 months ago
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SpivRTrending Lyricist I
asked in Portable speakers
Trigger Bluetooth pairing of Move Gen 2 from Sonos app?

Is it possible to use the Sonos app to trigger a Sonos Move to enter BLE pairing mode instead of pushing the physical pairing button on the back?

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Mr. T
10 months ago
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michelenicolisAvid Contributor I
asked in Portable speakers
MOVE 2 - SURROUND

Hi all, one question please…At the moment I have 1 ERA 300 and Beam 2. Given that I don't have the possibility of using 2 ERA 300s as surround because I don't have power sockets behind the sofa, so I was thinking of buying 2 MOVE2s.Can they be used as surround sound?thanks a lot.Michele

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ratty
10 months ago
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simonjakiriblasContributor I
asked in Portable speakers
Sonos Roam on 2.4GHz or 5GHz Wifi Network and on Samsung Galaxy 5G Mobile Wi-Fi SCR01

Hi guys,  Just wondering if the Sonos Roam can work both on the 2.4 GHz and 5 GHz Wifi network?, I tried it on the 2.4 GHz and it’s working, then I transitioned to the 5 GHz and it’s not working. Any better alternatives or can it also work if you set up a Mobile hotspot on your device? I can also use a Wifi device, (Samsung) Galaxy 5G Mobile Wi-Fi SCR01 specifically if outdoors, would that work? 

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buzz
10 months ago
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il gattoAvid Contributor I
asked in Portable speakers
Perdita WiFi in attesa connessione migliore

Ciao quando apro applicazione sonos sul move 2, il mio smartphone si scollega dal WiFi in attesa che migliora il segnale.... Premetto non ho alcun tipo di interferenza... 

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I
10 months ago
A
amadersContributor I
asked in Portable speakers
Sonos Move flashing red light bluetooth light

Wondering if any suggestions for this new to me problem. Sonos Move is fully charged, white light, and connected to wifi. However when I press the bluetooth connection button the light flashes red for a number of seconds and then returns to white light. I do not seem to be able to connect to bluetooth. I have updated the Sonos software and rebooted it. Any other suggestions for resolution?

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Ken_Griffiths
10 months ago
A
AtabuoyContributor I
asked in Portable speakers
Can’t maintain Spotify connection?

Recently purchased Sonos One SL speaker. I keep losing Spotify. In fact despite constant unplugging, rebooting, factory reset, it’s probably getting worse. Last time didn’t finish 1 song, which brought me here. Sirius XM works fine. I just got a new modem provided by my ISP. Has wifi 6 capability. problem existed before the change. I have full wifi bars. Signal is definitely not an issue. Unless I get this resolved, I will be returning it. I own Bose, Monster, Sony, No Bounds, Google mini, no problem with any of these units. Not to mention numerous types of ear pods, also no issues. And based on the number of similar complaints everywhere I look online, I’m not the only person with a similar problem. Extremely frustrating!

1
Airgetlam
10 months ago
K
Karen_29Contributor II
posted in Portable speakers
Roam speaker not working

I purchased my Roam speaker in March of 2022.   Now, Nov 1 of 2023 it is “dead” ish.   I had it on base charger with SONOS plug when not traveling.  I just took trip and ended up not using the speaker so it sat in my special little padded travel bag for about a week.  Now I get home and it doesnt work unless hard wired into socket…not base charging.  It holds absolutely NO charge /power.  Basically USELESS as a portable speaker.   I now spoke to customer support and they ran Dx and told be it was “defective”.  I am not happy.  This speaker is in excellent condition. I did NOT “break” it and SONOS clearly new of this issue  YEARS ago.  Why didnt you recall them?  Why didnt they alert  us etc.  There should be a class action lawsuit because SONOS new about this….. before I bought mine!  I noted someone saying there was a software update to 13.3 that help but clearly not.  This was not a “cheap’ line speaker bought at discount.  I want a new speaker oh, one thats “not defective”.  SONOS n

5
B
11 months ago
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Mr TomContributor I
asked in Portable speakers
Roam SL - Volume goes up and down

I have a Roam SL that is experiencing a strange issue. The speaker will start at a low volume and increase to whatever the setting is on the app(s). It will then decrease moments later. It almost feels like it is going quiet to “listen” but it’s an SL without a microphone. I notice in the Sonos app that the volume slider is not decreasing however the output from the speaker is. For example the volume is set for the middle at 55% and seems quiet, but then it gets louder. This is a new device for me and originally only had it connected to the Sonos network and did not have it automatically connected to Bluetooth. When I experienced this issue I took it off the Sonos network and connected it to Bluetooth. I have:Timed the occurrences of the volume reductions and not noticed that they occurred consistently. Changed the position of the device (standing on end, laying on its side etc) and not noticed anything.  “Forgot” the device and re-installed to the system 

3
M
11 months ago
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