Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 942 Topics
  • 5,517 Replies

942 Topics

M
MrGralichContributor I
asked in Portable speakers

Alarm sometimes won’t turn on on Roam

Hi there everybody. I have two Sonos Roam and some cabled Sonos (One, One SL, …) and I seem to have a problem with alarms on Roams.Sometimes (not every morning) the alarm won’t turn on on Roam. It doesn’t play the chimes, either, so it’s not an Internet connection issue.The strangest thing is this: in the Sonos app, the Roam device is not even offline since I can see it, but the status led is off. As soon as I press play the led turn on and the music starts to play. So it seems that the Roam is connected, online but with the led off and the alarm not started!After the occurrence I try to set another alarm, put the Roam in stand-by and wait. And then the alarm works!In my experience, this happened with the Roam only, with the Ones I sometimes had the chimes instead of the music, but the alarm always worked.I’ve sent the diagnostic 1074509429. The alarm was set to turn on at 6:40 AM (Central European Time), roughly one hour before the end of the diagnostic. The Roam is called “Cameretta”

6
Ken_Griffiths
1 year ago
R
Rocket girlContributor I
asked in Portable speakers

sonos roam

I am travelling and have my Sonos roam with me . The blue light is flashing but roam is not showing up on my Bluetooth list .. thus I cannot connect any suggestions ? 

1
G
1 year ago
S
ShudabenageniusContributor I
asked in Portable speakers

Sonos Roam always charging

First and foremost I fully enjoy my Sonos speakers. Recently purchased the Sonos Roam. Amazing speaker with great sound! However, I notice everyday I come home from work, it's turned on knowing I turned it off. First, why?? Secondly, will this ever change?? The Roam never leaves the charger if I want to be able to use this thing. Can and will there ever be an update to fix this?? Thanks in advance, Greg

1
Ken_Griffiths
1 year ago
I
ItsmeValerieContributor I
asked in Portable speakers

Move keeps cutting in and out

The Move cuts in and out when the TV is on. (I’m using the Beam, Sub, and two play 1s for my home theater.) The sound is solid when I’m playing music through the Sonos app.

1
Airgetlam
1 year ago
S
Stephen_55Contributor I
posted in Portable speakers

Sonos Move repeatedly goes offline

I enjoy most of my Sonos products and they usually work well. The Sonos Move is a big fail, in my opinion. I have multiple Sonos products (Play5’s, Play3’s, a One, aPort, a Playbase) on SonosNet, except, of course, the Move, which frequently goes offline and cannot be brought back without a reboot. I believe that the fundamental flaw is that the “Mixed” SonosNet/wifi does not work. I have a Linksys Velop system with SonosNet on a dedicated channel (11). The Move often goes offline, sometimes after being used in a different location, sometimes if a node has to be reset, or sometimes for no apparent reason.  The only thing that works is resetting the Move and adding it as if it were a new component.  It’s easier than taking down my whole network with a router reboot - which is NOT an adequate answer. Sonos always want to know what router you are using, what bands, what channels and other details that don't really matter. The Move apparently needs the option to be on the SonosNet like eve

1
G
1 year ago
G
gazhContributor I
asked in Portable speakers

Move not Responding

After working for around 6 months my Move has stopped responding. I get 10 seconds of amber light when I put it on the charging station then nothing else - no other lights work and none of the controls work. I can connect to the Move via Bluetooth but the sound is not good. I’ve tried a reset but that doesn’t seem to work either. My Amp is working fine on my network

1
Airgetlam
1 year ago
M
Michael343Contributor I
asked in Portable speakers

Sonos Roam repeatedly needs to be set up

When turning on my Sonos Roam, it will often require me to set up again in the S2 app. For example, it was working fine yesterday, but when I turned it on today, the indicator light first flashed white, then flashed orange/white, and then blinked green. This also happened yesterday. Not sure why it's resetting itself, so I'm wondering if someone could help.

6
M
1 year ago
T
ThomasVandrommeContributor I
asked in Portable speakers

Unable to group multiple speakers and play all the same music

Hi,I’m starting to getting really desperate here.I have a house full of sonos speakers, mainly Play:1 and One’s. For example you have the living room with a stereo pair of Play:1’s, on my desk there are 2 One’s in stereopair, and in the kitchen there is a Play:3. Every Sonosproduct I have is wireless connected, and connected to a professional Wifi-system. That last part is my actual job. I install professional wifinetworks. But to be honest, I never experienced that much issues with sonos, at any client, with the same wifi-hardware. Everything is Ubiquiti Unifi. I can garantee that every speakers has its own access point withing max 3-4 metres, and the connection is perfect. The problem I have is that some speakers suddenly start, and stop playing. I haven’t been able to have them all play the same playlist. Sometimes it works to combine living room and kitchen. When I group more then 2 groups it never works. Very frustrating. So after half a year of trial and error, I can honestly say

4
Corry P
1 year ago
M
mhothiContributor I
posted in Portable speakers

Roam not turning on (or charging?)

I’ve had my Roam speaker for a few months and worked fine with no issues. This morning it won’t turn on. I wonder if it needs charging so I plug in using the lead that I got with the speaker and has always worked fine.When plugging in the orange light appears but after 3-4 seconds it turns off. The speaker will not turn on. It’s been plugged in for a few hours now and still nothing.I’ve tried doing the reset (power + play button) and nothing. I always use this lead, same plug, same socket even as I only listen to it in my office at home. Any ideas?

1
Ken_Griffiths
1 year ago
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SuperrobbiemacContributor I
asked in Portable speakers

Sonos Roam travel Q.

Hi allI recently purchased a Sonos roam. I’m an avid lover of the Sonos product and have a few around the house actually most rooms ! I purchased the roam to enable me whilst being away to listen to high-quality music. On my first trip away I attempted to Bluetooth to the Rome but found that the hotel accommodation I was staying in did not support the Wi-Fi at 2.4 GHz and numerous attempts with sonos support online unfortunately I was unable to modify the Wi-Fi system at my accommodation or connect.  I plan on travelling to the states in July 2022, this year and I’m concerned that if I take the Roam with me I will be unable to connect to 2.4ghz Wi-Fi in the accommodation that we stay at therefore unable to connect the Roam?Q. Is this going to be an issue or have others experienced this and do I need to purchase another portable music device or similar for ease of being able to listen to my favourite music whilst travelling cheers Rob 

1
bockersjv
1 year ago
M
MauroBContributor I
asked in Portable speakers

Sonos Move battery drains quickly

Good evening,It is normal for the speaker Sonos Move that the battery drains quickly, even though I turn off the speaker itself by press and hold the power button for about five seconds?Thanks for the reply.

1
Ken_Griffiths
1 year ago
S
superdhaContributor I
asked in Portable speakers

Recently Sonos Move issue with auto trueplay - sounds awful

Hello,Love Sonos. The Move was my gateway drug. Recently I’ve noticed the sound suddenly changes - it’s hard to describe but it suddenly sounds muffled and strange, loses a lot of treble and bass, the mid range frequencies seem amplified, almost as if one of those cheesy equalisers like “listening to music in a barrel underwater” has been turned on. I’ve isolated it to something to do with auto trueplay, I think. With auto trueplay off, the sound remains the same, somewhat flat, but stable. Turn auto trueplay on, move the Move, sounds fine for a minute or two then suddenly changes. It’s as if auto trueplay is kicking in, and then getting it awfully wrong. Didn’t happen before, was always amazed by how well the trueplay seemed to work (hence why I’m not satisfied with listening to it off). Problem persists despite reset, different places, indoors outdoors, background noise or not, different music sources. Listening on wifi. Support said nothing showed up on diagnostics…if I submit diagn

5
S
1 year ago
B
Brushot95Contributor I
asked in Portable speakers

Marley Stirr it up Wireless to Sonos Roam

I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

15
D
8 months ago
F
FrankOwenContributor I
posted in Portable speakers

Roam Problems

Consistent problems with the Roam after using two devices swapped with Costco.   No problems bringing onto existing, problem free, complex SONOS network with an extensive Plume configuration for WiFi (really get 100Mbs/20Mbs all through house).   Current SONOS app at 14.0.2.At 100% charge. Flashes yellow/white. Playback plays half second of stream repeatedly a second apart. White / Amber flashing status. Same symptom on bluetooth. Setup on Google for voice … problem with/without Doesn’t matter if Trueplay is enabed or disabled. Have done a repower and factory reset with no resolution.With repeating issue on two Roams, and similar symptom whether WiFi or bluetooth,  would appear to either be defective hardware or firmware as not wireless data transport.    SONOS will RMA a new device, will share how it goes.

1
James L.
1 year ago
arcadelt
arcadeltEnthusiast I
posted in Portable speakers

Machine Gun/Jackhammer Glitch - Not Just Beam

I’ve seen a few posts here and elsewhere about the so-called “Machine Gun” or “Jackhammer” glitch, usually related to the Beam (Gen 2). As well as being a long-time member here, I am also a member of various related Facebook groups. For the benefit of others, I would like to inform the community that the glitch has been discussed at least once in relation to an Arc, and I also experienced the same fault in a Roam. In my case the problem took a few months to work through with tech support, because unlike the mains powered devices, the Roam only exhibited the sound for a few seconds before it fell offline. My Roam also exhibited a power retention problem with the battery that was either related or unrelated, so it has been replaced under warranty for another reason.Anyway, if you are experiencing this glitch and cannot explain it to anyone, this YouTube video helped me put a name to the problem.

1
J
1 year ago
Jasvans
JasvansAvid Contributor I
asked in Portable speakers

Sonos Speaker actual output in (watts)

Hello Everyone Does anyone know what is the exactly output (watts) of the speaker range of Sonos Move , Sonos One , Five or ARC , if yes please share and if no why Sonos don't share this to anyone , as many other brands do that.  Thanks 

2
ratty
1 year ago
K
kamashContributor I
asked in Portable speakers

Roam won't play

My Roam won’t play when connected to Wi-Fi.  It played once when I first set it up but now it (for lack of a better way to describe it) skips while playing music.  Another interesting behavior is that when I try to increase the volume it sets itself back to a set volume, e.g. its at 15 and when I try to go to 30 it pops back to 15.  Volume limiting is off..  I have reset it several times and re-paired it to no avail. BUT - bluetooth works…. 

7
Airgetlam
1 year ago
R
rbrownCollaborator II
posted in Portable speakers

Sonos Move missing every morning

Hi,Since I got the Move two days ago, it keeps disappearing from the Sonos App, despite still being connected to internet.I come down in the morning and usually issue a voice command to the device, at which point it turns on some lights, and reads news from Internet and so on.This works perfectly so network and internet are clearly up.  My Sonos Beam connects via ethernet and my Sonos One connects via wifi; both NEVER drop off the app. However, its missing from Sonos app and the only way to get it back is Support > Find missing productsIt then tells me to power cycle the device, at which point I pressed the Wifi/BT button this morning and it then found it. Diagnostic 171706765

7
Ken_Griffiths
1 year ago
I
infocyteContributor I
posted in Portable speakers

Sonos Roam not playing audio from Nintendo Switch over Bluetooth

I have a sonos roam and a nintendo switch. For several days I was able to connect and play audio over bluetooth from the switch with zero issues, but out of the blue today the sonos will connect to the switch, play the "paired" chime sound, and will not play any further sounds as long as it continues to be paired.I can pair other bluetooth audio devices to the switch and have them play audio without issue, and I can pair the roam to a laptop and my phone over bt to play audio without issue.So far I've tried:restarting the switch restarting the roam everything described here manually unpairing the roam from all other devices manually unpairing the roam from the switch, then re-pairing factory-resetting the roam validating that the switch is not in need of any updates (it's not, and there have been no updates since Jan 19th) changing volume from both the switch quick settings and on the sonos itself (the sonos will make pinging noises as I increase or decrease the volume on the device, b

4
L
1 year ago
D
David_0320Contributor I
posted in Portable speakers

Sonas Roam Connection

The Roam cuts in and out for no reason.  Pause a tune or select another in iTunes, and the Roam cuts out, and the indicator flashes white and orange.  I have factory reset four times, and it has had no impact.  I have the same issue with BlueTooth.  I wish I had not purchased this—too much hassle.  Sounds great when it plays, but it’s a challenge to get this temperamental bit of kit to work.  Please advise how to address this or how to return it.  My first Sonos product ever, and I wanted to upgrade my whole sound system. I do not have confidence that you are the solution for me.   Worst experience ever.Anyone know how to fix this?

3
Airgetlam
1 year ago
J
Jens BergbomContributor I
posted in Portable speakers

Range extender problem with wired system (see pictures)

Hi all. I have a system consisting of 2 Move, 1 Roam, 1 Five, 1 Amp, 3 Play:1  in our house. One of the Play:1’s are connected to the router to make sure I can use a separate Sonos network. The Roam and 2 Move’s are connected (I think and hope, can I confirm each Move and the Roams WiFi connection in the app?)  to the same Wifi as the wired Play:1. There is a WiFi extender in the house. When grouping I get this very annoying message “some Sonos-products are using the WiFi through an extender… To guarantee that all units work together make sure to connect one Sonos-product with network cable directly into the router” (which I have already). I guess that the problem is that Move and Roam does not work on Sonos-Net but on Wifi, how do I then get rid of this message and make sure that all speakers are connected to the right WiFi (the extended network has a different name, Slottet_EXT). See pics below of message (in Swedish) and the system setup. Please let me know if I can supply any addit

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buzz
1 year ago
W
wilsotobiancoContributor I
asked in Portable speakers

Sonos Roam cutting out songs every second using Spotify or Bluetooth

I’ve just bought a Sonos Roam for my trip to South America hoping to get a good experience “roaming” around with this device. Unfortunately this device seems to be broken, and the experience hasn’t been great.The main indicator is that the top status light keeps changing from white to ~orange/yellow. When I try to play a song the volume keeps resetting to ¼ of the volume, and every time this happens the songs gets played for half a second (or less) and then it’s dead silence for a second. I’ve been able to have it play music after combining some clicks between the play and mic buttons and suddenly and randomly it just works for a while until you change the songs or album. I’ve tried to factory reset it, create a new Sonos system, update the firmware using the Android app, the MacOS app, and nothing. It just doesn’t work. This is very annoying as I am far from home and cannot go back to the store and return it. Any help is appreciated.

0
W
1 year ago
G
GerDavContributor I
asked in Portable speakers

Connecting Roam as the only sonos system

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1
Sotiris C.
1 year ago
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Dona76Contributor I
posted in Portable speakers

Sonos Roam - Turn off by itself while listening to music

Hello,I bought a a month ago a Sonos Roam and for a week it started to turn off by itself while I'm listening to music. It's very annoying and I don't understand why.… Can you help me?  Thanks, Donatien

1
AjTrek1
1 year ago
L
Lingo82Contributor I
asked in Portable speakers

how setup my entire Sonos system ?

Hello all!i bought ARC + SUB + 2x ONE SL and they works as surround system.Few months ago i added to my system 2x Sonos Move. I’m not able to configure them as an entire sound system. i would like to watch tv (using Move so that i can take them on my sofa) or listen music in all the living room. I’m fighting with the app, removing/adding rooms, no way!someone with my same setup?best regards 

1
G
1 year ago
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