Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 940 Topics
  • 5,499 Replies

940 Topics

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TheFlyingHellfishContributor I
asked in Portable speakers

Can I Use a Roam Without the App?

I just got the Sonos Roam, and I really just wanted a bluetooth speaker. Link my phone via bluetooth, play music. Is there any way to just keep it simple? I don’t want to have to open an extra app every time I want to listen to music.

7
T
1 year ago
D
dlazarContributor I
asked in Portable speakers

MacOS, Sonos, Airplay, Move

I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.

1
Ken_Griffiths
1 year ago
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bone_tzContributor I
asked in Portable speakers

Unable to connect to device.

Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?

4
Corry P
1 year ago
A
Andres CoralContributor I
asked in Portable speakers

Two Sets of Speakers

Hello. I bought two sets of Sonos speakers: A 4-speaker One SL for my country house, and a 3-speaker Sonos Roam for my apartment. Can both systems (my home and country house) work with the same Sonos Account? What precautions should I take?

1
Airgetlam
1 year ago
E
emonterogContributor II
asked in Portable speakers

Sonos Roam Looping Light and is not working

Hi, I have an almost new roam and used like 3 times. I did not use it for some weeks and when I tried to use again, it was not recognised from the app. I hard reset the device and apparently it came back to normal but the next day it had the same issue. This time I tried to hard reset again but now it doesnt turn off. I press the power buttom for several secons, the upper light goes off for 2-3 seconds then you see an orange light at the base of the roam and then I got some white blinking lights from the top for some more secods to finally have a solid red light on the top. I have tried the hard reset by power off and play combination but this keeps cycling the lights all over again. What else can I do, this is almost new device and havent had any issues before. 

1
G
1 year ago
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BingersContributor I
asked in Portable speakers

Sonos turns itself on

I will come home from work, and my tv or streaming music will have turned itself on. I am the only person that uses the account or any of the streaming services (I live alone- nobody has ever connected to the system).The tv has turned itself on two middle of the night and coming home from work with music playing or tv turned on is a regular occurrence. (Typically the last thing that I had on…no didn’t forget to turn it off- thinking watching tv 18 hours prior)

1
Stanley_4
1 year ago
M
MichaelM2022Contributor I
asked in Portable speakers

move and beam grouped but not performing for tv

Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected.  The group audio delay was set to High  But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.

1
G
1 year ago
I
idefixxContributor I
asked in Portable speakers

Sonos Move offline as soon as out of base

Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?

1
Corry P
1 year ago
J
JimiGibbsContributor II
asked in Portable speakers

Move cutting in and out

My move keeps cutting in and out….. It’s on the base 100% charged. In a strong WiFi location on the mesh network. Other speakers (4 right now) are working fine. Diagnostics number is below…. Do I need to call support or is there something else I can do? 508430009

1
Corry P
1 year ago
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garys.cmhContributor II
posted in Portable speakers

Move/Rooms/Grouping Question

Boy, I thought this would be an easy question to find an answer for.  I found the same or similar question being asked in multiple ways, but none of the answers so far seem to work.  I suspect this is a very basic question, so apologies in advance . . . I have an existing Sonos setup that I am using primarily for home theater & music listening.  Gen2 Beam, Sub, two Play:1s.  Pretty typical.I have just purchased my first Move and I’ve set it up as an independent speaker/room called “Move” (the default).I would like to add the Move to the existing setup so that it works as part of the home theater group - its main position is going to be in the dining room half of a large living/dining room area.But I also want to use this as an indi speaker when outside or upstairs in a different room.  Pretty simple, eh?I thought I could accomplish this flexibility by setting up Groups on the Sonos app, but the app tells me that I need at least three rooms to begin employing groups in the way that

4
Airgetlam
1 year ago
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Cpk777Contributor II
asked in Portable speakers

system going wonky after adding new move

My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen.  This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues.  The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening?  Is it possible that the 2nd move is just overloading my wi-fi?   My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?  

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Ken_Griffiths
1 year ago
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ClairusContributor I
asked in Portable speakers

Move - got it today, tempted to send it back....

Hi My Move arrived this morning, but so far it seems pretty terrible from a connectivity perspective:It constantly tells me the system can’t be found, I can’t connect my Amazon Music service (despite getting the Amazon message saying it had been approved).It’s currently working, connected to my boyfriend’s phone and playing via bluetooth, but surely my app should be able to find the system? It’s just constantly whirring on the ‘searching’ wheelI’m so disappointed! 

3
Ken_Griffiths
1 year ago
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Mike RundleContributor I
asked in Portable speakers

Pairing a second device with Sonos Roam

I listen to music on my Samsung phone and my iPad.  With my old JBL speaker I could easily switch between the two and it also allowed multiple other devices which it stored in the register.  The Roam appears not to allow this and unless I remove the Roam from my phone’s Bluetooth register, it will not pair with my iPad - also vice versa.  If this an issue that can’t be resolved and I have to pair each device afresh each time, the Roam is going back to the store.  A pity as it’s a lovely bit of kit, but can’t be arsed with all the faff if it doesn’t allow itself to be stored on multiple devices. any help gratefully received - thanks

5
M
1 year ago
F
FransiscoContributor I
posted in Portable speakers

Don't buy Sonos Roam, continues to disconnect from Wifi

Don't waste money buying Sonos Roam, does not stay connected

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Ken_Griffiths
1 year ago
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burnsyContributor I
posted in Portable speakers

Sonos move no longer playing music

I have a Sonos Move that is no longer playing any audio that is sent to it. It shows up on the network and if I stream music to it, it will show as if it is playing but no audio comes out.If I do any troubleshooting steps (ie. reboot router, reset Move to factory settings), it will work but will ultimately revert back to having the same issue.This issue started a couple of weeks ago so think it might be related to 14.6 update but no way of knowing for certain.I also have Beam on my network and both play fine.Is anyone having the same issue or can anyone recommend steps to fix (beyond what I have already done)?Thank you!

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L
11 months ago
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GdubbContributor I
asked in Portable speakers

beam connection to roam

Anyone have simple and clear directions on how to connect my roam as an extension of my beam. thanks!

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Airgetlam
1 year ago
rysal
rysalContributor I
asked in Portable speakers

Sonos Move is visible, but doesn't play audio after inactivity

Hi Everyone,I have a Sonos Move product that I often move around off the charging base. I’ve found that if I take it off a charger, stop playing media for 45min to an hour, maybe more, when I go back into the app on my phone OR attempt to play music through the Sonos app on my computer, the app will show the music being played but the device doesn’t play. Further, full comms seem to be there with the Sonos unit as I can view the device battery, make changes, etc. I reached out through social and was connected to Sonos’ external marketing team, then my message was passed to someone in Product, but I have not heard anything further. I’ve uploaded a quick video I was going to share with the product team, but never heard back. Here’s a link to the unlisted YT video (Sorry for sounding congested, finally caught the ‘Vid).Any help insights would be appreciated.  

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Ken_Griffiths
1 year ago
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Herg1Contributor I
asked in Portable speakers

Roam not detected

I have been using Roam for a few months and recently it is. I longer detectable in my products list. Attempted the factory reset many times with Roam fully charged. No Orange/White or Green light sequence every occurred. Stayed white entire time.  

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Ken_Griffiths
1 year ago
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sakendrickContributor II
posted in Portable speakers

Sonos Move stopped working

My Sonos move suddenly stopped playing back music, or plays intermittently. Whether playing directly to the move or in a group - example, I create a group with other wired and wireless devices… it shows the music playing on the Move along with the other zones, but there’s no music coming out of it. The other speakers/systems are playing fine. Nothing has changed with my network, the Move is in the same spot (even tried moving it closer to the router)… one test today - I started a song in a group with the Move and two other devices. The other devices started playing, the Move did not. 2 minutes into the song, the Move started playing the same song but from the beginning (so it was way out of sync), played for about a minute then stopped. Now won’t play. I’ve tried resetting the Move already.I’ve had two chats with support already, no resolution - just curious if anyone else has experienced this.

7
W
1 year ago
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Mike WillAvid Contributor I
asked in Portable speakers

Arc and Move

I cannot seem to get the Arc and the Move to get their WiFi signals from the same network.  The Arc is connected to a Sony Bravia TV via HDMI arc, but does not have an ethernet connection.  In the S2 app, I have a single WiFi network specified.  But the Arc isn’t getting its WiFi signal from my primary router - the Move is.  That difference is problematic when I group the Arc and Move.

7
M
1 year ago
M
Mike WillAvid Contributor I
asked in Portable speakers

Move - WiFi 4

A new feature on my Ubiquiti Dream Pro router (https://www.ui.com/consoles) shows my Sonos Move using the WiFi 4 standard.  Is it possible to change that so Move uses WiFi 5?

4
M
1 year ago
Q
qdevContributor I
posted in Portable speakers

Roam disappointments

I have very similar sentiment as this post; however, the post was not able to be commented on so that is weird. I was really excited to receive the roam to extend my music to the other rooms - but am as much more disappointed of its functionality. It doesn’t keep the charging - turns on and off without instruction and is hard to get connected when needed. Quite annoying and demotivating for such an investment - knowing there are other and cheaper loudspeaker systems. As much as I am impressed by the beam the roam is a flop ... https://en.community.sonos.com/wireless-speakers-228992/roam-6858306I was on the waitlist to get my Roam when they were first released and was really excited when it came; but since then I have had so many frustrations with it. All other gripes aside (i.e. not being compatible with my wireless charger, the battery constantly dying even when I turn it off, sometimes turns on without instruction or connection) my biggest complaint is 1) How difficult my Roam is to

3
K
1 year ago
IanJShaw
IanJShawAvid Contributor I
asked in Portable speakers

Move suddenly unreliable

I have a 12 zone Sonos system, wireless config, that usually runs trouble free. WiFi is provided by BT Whole Home Wifi extenders throughout the house.One of the zones is a Sonos Move that has performed flawlessly since I’ve had it.In the last couple of weeks it has started becoming very unreliable.  Typical behaviour is: - Add Move to Group (via either Windows Desktop or Android app) - Move shows as playing music in the group but no sound comes out - Attempt to remove Move from group:  App unable to connect to device, try again later - Manually turn Move off and then on again - Move sometimes returns to becoming responsive, sometimes not. At all times the WiFi signal where the Move is situated it showing as full strength on my phone. I have tried a full factory reset and re-adding to my system with no improvement. Has anyone experienced anything similar?  Got any helpful hints before I take this to Sonos Support?Many thanks.

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bockersjv
1 year ago
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SwswContributor I
asked in Portable speakers

SONOS MOVE PAIR GO OFFLINE ALOT

Sonos Move stereo pair go offline and only reconnect after daily hard reset

12
S
1 year ago
T
Trevor CContributor I
asked in Portable speakers

Sonos Move won't play properly through Spotify

Hi, all. I have a Sonos Move. I have trouble playing via the Spotify app. I can generally get it to play via Spotify now, but I have to go through a very awkward process: after I try and fail to play through Spotify once, I have to hold the power button on the speaker for about 10 seconds (speaker won't turn off otherwise after trying to play music from Spotify) then I can use speaker as normal using Spotify. Can you tell me how I can avoid having to do this painful process every time I want to use my speaker? Thanks

2
T
1 year ago
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