Get help with your Sonos Roam, and Sonos Move
- 932 Topics
- 5,475 Replies
My roam stopped being connected to the wifi two days ago. I could connect via bluetooth fine. I checked it was all on same network etc and just couldn't work it out.Today I have done a factory reset so its flashing green. I have the roam as a device on my sonos s2 app but i cant seem to connect the two.App says searching foi nearby products and to make sure powered on but just doesnt find it.Help please. What am i doing wrong?
My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears. Any idea how to fix this? thanks
After connecting to Bluetooth (color turned solid blue) to my LG TV, my Sonos takes a good 5mins before the audio starts on it. Sometimes it doesn’t start at all. Volume and everything are on high on the TV and also on the Roam. My Bose revolve used to connect instantly and start playing the audio.Edit: Also, on the Sonos foam screen in the s2 app, it says no music selected Mod Edit: Combined posts so topic is still “in need of reply”.
I want to do something as simple as use a recently purchased Sonos Roam as a speaker for an Amazon Dot for my wife who has poor sight. I just want to connect to to Alexa via Bluetooth and then automatically play whatever Alexa is playing with no further speech or manual intervention . Is this possible, or have I bought something that is significantly over-specified? Johm
Hi there! I have a special situation: I am an exchange student and this week bought a Sonos Roam for in my room. I had assumed it would be no problem to connect to the wifi here in my university dormitory here, because every room got their own small router.But, as it turns out, it does not work. I always get stuck at the step where my Roam has been installed on the network, but that I have to restart my Roam so that it will become visible in Systems in the Sonos app. It never appears though, whatever troubleshooting steps I go through and however long Sonos is searching for the Roam.Eventually, I installed my Sonos on the network of the hotspot of my laptop (for which my laptop just uses the room wifi of course). So the problem should not be with my Sonos or my phone, I would say, but only with the router. Does anyone have any clue why that would be? It is just a regular router satisfying Sonos’s requirements, with just a long network name and a long password. This is the model by the
I’m using Google Assistant, and keep getting message, “Spotify Premium isn’t currently available. Try again later.” I’ve tried uninstalling Spotify from the Sonos app; reinstalling; reauthorizing. Even resetting the Roam and starting over from scratch.Spotify works fine from the Sonos app on my iPhone, and I can cast it to the Roams. It just won’t work with Google Assistant for some reason.
Hi guys,I bought a Roam SL early into my trip here in NYC. I have one back in Australia and know that I need to do the initial setup through WiFi so that I can then use it as a bluetooth speaker for the rest of the journey. I have tried using the hotel WiFi to get it working, but no joy. Any suggestions would be greatly appreciated!
bonjour, depuis quelques temps je ne peux plus me connecter à mon sonos move.Je suis sous android, samsung S20, box sfr.J’ai désinstallé l’appli sonos après avoir nettoyé le cache et et effacer les données. J’ai installé à nouveau l’appli, redémarré le téléphone. En parallèle, j’ai réinitialisé l’enceinte aux paramètres usines.En redémarrant l’appli, elle me demande de me connecter à mon compte, après avoir tourné quelques dans le vide 1 à 2 minutes, j’ai ce message: “un problème est survenu, vérifier que votre appareil mobile est connecté à internet et réessayez”, ce que je fais, l’appareil étant connecté...nouvel échec, redémarrez l’application...rien n’y fait! Que faire? merci. Moderator edit:Google Translate- hello, for some time I can no longer connect to my sonos move.I am on android, samsung S20, box sfr.I uninstalled the sonos app after clearing cache and clearing data. I installed the app again, restarted the phone. At the same time, I reset the speaker to factory settings.By
I have two Roam speakers. Both are on magnetic wireless chargers. I have been using them since first released. I noticed recently that one of my Roam is showing 96% charged and temperature is “hot” and has not been charging to 100% for the last couple of weeks.Any idea why this is?Other information - I am living in a country with 220V power although I have had no issues with mag-safe charging to date. The tech spec for the SONOS wireless charging pad is rated 110V-240V so I do not think that is the issue… and the other charger seems to be working without any problem.
We’ve had a Sonos One for a while and we use an Apple Ipod Touch to run it. For some reason recently Apple Music has come uncoupled from the Sonos app, so while we can play music on the Ipod, we cant play it on the Sonos.The Sonos app seems to think the Apple Music account needs the subscription refreshed. This is paid up, so not the issue.It seems that the Sonos app cant be updated anymore on the Ipod which also means we are not able te re-authorise the account or even remove it. It would be very disappointing if the Sonos app and therefore the Sonos won’t work because the app is outdated and we are not able to relink the Apple Music account.
I used my Sonos Move at a friend’s house but now cannot reconnect it to my system. The orange light comes on, it searches and finds it, says setting up your device, then tells me to connect to the Move’s wifi. I do this, whereupon it tells me to connect with a cable to my router. The Move does not have an ethernet port, so how can I do that?!! I have tried rebooting a couple of times and it works with bluetooth.
I’ve had my pair of Sonos Moves for a couple of years and have always had them configured as a stereo pair. It used to be that I could take one away and use it in Bluetooth mode, bring it back home, put it back in WiFi mode and the stereo pair would automatically come back.Recently, like in the last 3-6 months, have noticed that I almost always have to manually re-establish the stereo pair. It only takes a minute, but is annoying. Is anyone else having this same issue?
Have two Sonos Roam speakers, one without issue, works flawlessly. The other disconnects from the system on a regular basis requiring turning the speaker off and on and other times a reboot is required of the speaker. Have the speakers separated and near each other, same issue. Both on the same network, same issue. Always with the one speaker. The other as stated earlier, no issue.
I some problems to start the speaker. I plug it and I have a small red light at the bottom and it seems like the devise don’t charge, I use different way to charge it but I have a 10W plug with de usb C cable of the Roam. Do you have any recommandation how I can know if it's the battery or the starting button the problem? Thanks
I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out. is this possible or the Move basically be a standalone speaker?
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