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Get help with your Sonos Roam, and Sonos Move

  • 1,628 Topics
  • 8,043 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1628 Topics
S
SVE9Contributor I
asked in Portable speakers
Installation Sonos Move 2

Where on Sonos 2 do I press the button when the app says ”Make sure the light on your Move 2 is flashing white and green, then press the buttons on it to continue.”

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Sotiris C.
6 months ago
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VictoriaJZContributor I
asked in Portable speakers
Getting my Sonos Roam to work reliably

I have a Sonos Roam.  I use it as a speaker for my iPhone15 and both are relatively close together and to me.  Sometimes there’s no problem.  There’s a blue/white light next to the Sonos name and I can connect thru Bluetooth and play my music without an issue.  But then I try to do it again and there’s a little red light on the opposite front area and it won’t connect - very irritating.  For instance earlier today I played music thru the Sonos just fine = then tonight, tried to reconnect and play again, - no more white/blue light, the red light was there, plenty of power/battery and it is listed in my Bluetooth settings but isn’t found.  I try to go thru the connections to the ‘system’ which doesn’t work.  Then just now it’s on and receiving the music and all is fine.  I just want to have it be a reliable speaker.

1
buzz
6 months ago
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ant99Contributor I
asked in Portable speakers
Cant connect to new Wifi My Sonos Move

Hello, I changed my WIFI setting, and now I m not able to register Sonos Move in Wifi. While using the Sonos APP, I pass the stage of Audio-Pin, then  Sonos Move’s  Led, goes blinking White and Green, and is asked to press the infinite Button.But that press is never recognized by the App, and the led keeps blinking white and green. Is my infinite button not working? what can I do? br

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Corry P
6 months ago
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Unka JohnnyContributor II
asked in Portable speakers
Compatibility between Move and Move 2 charging rings

I am thinking of buying a pair of Move 2. I know that the charging ring has been updated. Is there any compatibility between the two rings?

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U
6 months ago
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CDWContributor I
asked in Portable speakers
Move 2 line-in connected to phone

HelloI've just bought the Move 2. Its fully set up amd working but I had planned to use this whilst travelling in locations I will not have any WiFi or mobile reception. I find Bluetooth connection unstable so wanted to connect my phone via line-in so the Move 2 plays my downloaded Spotify playlists.Is this possible? I've tested the set up by switching off my WiFi/mobile data and playing a downloaded playlist bit the audio only comes out my phone, not the sonos speaker. Any suggestions?

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Schlumpf
6 months ago
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RadekWContributor I
asked in Portable speakers
Alexa stopped playing music on Sonos Move 2

Hi Everyone,I just bought Sonos Move 2 and set it up yesterday. Everything worked fine. I set up Alexa and made it use Spotify for playing music.I came from work today, said Alexa play music and it didn’t work. Alexa is answering that it starts playing this or that but there is no music. I tried to remove Spotify from Alexa, Alexa from Sonos app but nothing worked. I can play music via Spotify or Sonos apps on my phone. I tried to add Apple Music to Alexa but it’s the same. It says “Playing X on Apple Music” and nothing happens.Any tips how I can fix it?

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A
6 months ago
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Martos79Contributor I
posted in Portable speakers
conecta dos sonos move al mismo tiempo

Tengo dos sonos move y las quiero contestar al mismo tiepo Moderator Edit - Google Translate:I have two sonos moves and I want to answer them at the same time

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Jamie A
6 months ago
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BrightonCContributor I
asked in Portable speakers
sonos move

Sonos Move is set up with other (wired) Sonos speakers and soundbars in an Alexa group called “downstairs”, controlled by an Echo Dot with a clock.  System used to work flawlessly but lately when I ask Alexa to play music, the Move does not play. It will only play if I ask Alexa to play SiriusXM. If I ask her to play any other music (Amazon, Apple, etc) all the speakers play, EXCEPT for the Move. I’ve performed all the suggestions such as disabling/enabling the sinus skill, logging in/out of both the Sonos and Alexa apps,etc etc. I don’t know what to try next?  And I don’t understand what changed to make it not work anymore. Help?

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AjTrek1
6 months ago
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simon512Contributor I
asked in Portable speakers
sonos roam won't turn on or charge

Hello,My sonos roam won't turn on or charge since yesterday, it was working perfectly paired with my sonos one, it stopped working so i try to charge it and nothing happen since, i used every usb C cord i have ?Holding the power button for 5, 10, 12, 30 seconds won’t do nothing, the orange LED is not working too.Don’t know what to do ????Merry christmas, i’m afraid that only half of my family will listen to my christmas playlist.Best,  Simon

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T
6 months ago
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BartbartContributor I
posted in Portable speakers
Aux In for Sonos Roam

Can Sonos Roam have wired audio in? I assume it can, via its USB-C port and a 3.5 audio jack to USB-C adapter. The same way as smartphones, essentially.It should just be some software business. Comments?

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U
6 months ago
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VickersContributor I
asked in Portable speakers
bluetooth connection

My Sonos roam will not connect to Bluetooth. We have tried my phone and my friends. The roam does have battery and I even plugged in too just to be sure. Why won’t it connect? 

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Mr. T
6 months ago
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Ldez24Contributor I
asked in Portable speakers
Roam Battery will not recharge

I have had a Roam SL for 17 months and it was great. My wife tells our friends I carried it throughout the house like a little kid does a blanket. Most of the time, I returned it to the charging base within a couple of hours, never more than 8 hours.Christmas day I was listening to Sonos radio waiting for guests to arrive. When they came, they asked to watch football so I stopped the Roam, but did not return it to the charging base. The next morning I went for my Roam but it was not on the charging base. I located it and returned it to the base. When I got home from work, there were no lights on the Roam after 9-10 hours on the charging base. I checked the Sonos app and the Roam was listed as “not connected”. The next day I tried using the USB-C port to recharge my Roam. The Orange battery light came on and after a while the white light by the Sonos logo started blinking, I was hopeful that it would come back to life, but the battery does not take the recharge. As soon as I unplug the

4
C
7 months ago
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ck-torontoContributor I
posted in Portable speakers
Sonos Move & Its Charging Base Melted at Contact Point

Hi there,My Sonos Move and its charging base have melted at the contact point between the unit and the charging base. As a result, I’m no longer able to charge and use my Move. Seems like a few occurences of this issue have recently been reported on the same contact point (the right one at the back of the unit)… I’ll be contacting their Support Team shortly but I still wanted to share this with the community for visibility.

3
C
7 months ago
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Chantal23Contributor I
asked in Portable speakers
impossible de réinitialiser Move 2 / unable to reset Move 2

J’essaie de réinitialiser mon speaker Move 2: j’éteins le speaker, je le rallume, j’appuie sur Bluetooth et la lumière blanche clignote mais ne change pas au rouge… Elle continue de clignoter blanche. Pourquoi ča ne fonctionne pas? Est-ce que j’ai manqué une étape?  Moderator edit:Google Translate- I'm trying to reset my Move 2 speaker: I turn the speaker off, turn it back on, press Bluetooth and the white light flashes but doesn't change to red... It keeps flashing white. Why doesn't it work? Did I miss a step?

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Corry P
7 months ago
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Thorium PrimeTrending Lyricist I
posted in Portable speakers
Sonos Roam and Traveling with Wi-Fi

Hoping to get some clarity from the community on how painful this is supposed to be…I am travelling with a couple of Sonos Roam between my home and various office locations.  I’m one of few very oddball people that like STEREO, you see. And I understand that the roam is intended as a Bluetooth MONO system when roaming, but since I am a difficult customer I tend to hook them up using the Wi-Fi network to get STEREO. Like we have had since the 1930s.   So far, this has required a factory reset of the speakers EVERY TIME to connect to a new Wi-Fi network.  Today I contacted support and asked how to do this without factory reset, and was told that this was not possible, I needed to factory reset. Pain. The experience at every location so so far has been, step by step:Start Sonos app, it finds the system missing and select the change network option.  Attempting to find the system fails with “Sonos not found”. Surprising, since it's already connected via bluetooth, but apparently it's incapa

52
Airgetlam
7 months ago
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McBizzle1Contributor I
asked in Portable speakers
Roam fully charged blinking orange

New ROAM speaker fully charged on SONOS charging pad and the bottom light continues to blink orange slowly (stops when I remove from charging base). I don’t remember the Previous Roam speaker I had doing this…is this an “issue” or just an indication of being on the charging base?

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Jamie A
7 months ago
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Pedro123Contributor I
asked in Portable speakers
sonos move 2 charging issues

Brand new Sonos move 2 won’t charge regardless any type of power input. I tried resetting it and the battery remains at 13%. Is this a common hardware or software defect of the move 2 or did I get a dud?

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AjTrek1
7 months ago
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SwolfeContributor I
posted in Portable speakers
roam white noise

Sonos making a hissing noise when playing sounds 

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Airgetlam
7 months ago
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Dekka789Contributor I
asked in Portable speakers
Can i play hi res music on Sonos move?

Can i play hi res music on Sonos move? Can i connect an ipad or iphone using the usb c connection?Moderator edit: edited for readability.

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N
7 months ago
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RomainGeorgesContributor I
asked in Portable speakers
Roam

The battery of my Roam when not in used, drop dead after one day, is it normal

4
Airgetlam
7 months ago
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scope_v24_gtsContributor I
asked in Portable speakers
Sonos Roam showing as „not connected“ - but does not seem to be off

Hi!I have a recurring issue with our Sonos Roam.It is populated with lots of episodes of a children’s series.The idea is, that our daughter just can press play when she wants to listen to it.The Roam is connected to power all the time.Battery saver and WiFi Power save is on, but this does not make a difference.What happens is as follows:Every few days the Roam shows up as „not connected“ in the iPhone app. As such, I cannot control it from the app anymore.Pressing play just plays a click sound and the left LED flashes white twice. It does not start playing and does not wake up (i.e. still not connected in the app).When pressing the button on the back, it plays a two note chime, still nothing happens.The only thing that helps is holding the button on the back until the turning off chime plays - waiting a few seconds and then turn the Roam on again by pressing the button again shortly.I made a short video, that shows the behavior:Any idea or help is much appreciated! 

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Ken_Griffiths
7 months ago
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BrightonCContributor I
asked in Portable speakers
Sonos Move & Alexa

Sonos Move will play when I ask my Echo Dot to play music on that speaker, however when I ask my Echo Dot to play music in the “downstairs” group the Move is in, all the other speakers will play, but the Move does not.

4
B
7 months ago
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cabaneContributor I
posted in Portable speakers
Sonos Move - Alexa not initiating playback

hello thanks for accepted me in the group. my question is problem when bring my sonos move to my sugar shack and wen i bring it back home if i ask alexa to play a game work great but if i command to play a radio station exemple play the no shoe radio sonos will respond and that is going to no shoe radio but nothing work. thanks  

3
Jamie A
7 months ago
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economosContributor I
posted in Portable speakers
Need to remove Sonos Advertisement at start up

Why do I have to listen to “Sonos” advertisement when I start my Move.  I have already paid for the product and object to having to listen to “Sonos Ad’s” when I turn on my Move.  How do I disable this?

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Airgetlam
7 months ago
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photowalker123Contributor I
asked in Portable speakers
MOVE not connecting

My sonos move is not connecting when im trying to broadcast music to it. Ive registered it multiple times in the sonos app and its not working. 

4
P
7 months ago
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