Get help with your Sonos Roam, and Sonos Move
- 928 Topics
- 5,460 Replies
The Roam cuts in and out for no reason. Pause a tune or select another in iTunes, and the Roam cuts out, and the indicator flashes white and orange. I have factory reset four times, and it has had no impact. I have the same issue with BlueTooth. I wish I had not purchased this—too much hassle. Sounds great when it plays, but it’s a challenge to get this temperamental bit of kit to work. Please advise how to address this or how to return it. My first Sonos product ever, and I wanted to upgrade my whole sound system. I do not have confidence that you are the solution for me. Worst experience ever.Anyone know how to fix this?
Hi all. I have a system consisting of 2 Move, 1 Roam, 1 Five, 1 Amp, 3 Play:1 in our house. One of the Play:1’s are connected to the router to make sure I can use a separate Sonos network. The Roam and 2 Move’s are connected (I think and hope, can I confirm each Move and the Roams WiFi connection in the app?) to the same Wifi as the wired Play:1. There is a WiFi extender in the house. When grouping I get this very annoying message “some Sonos-products are using the WiFi through an extender… To guarantee that all units work together make sure to connect one Sonos-product with network cable directly into the router” (which I have already). I guess that the problem is that Move and Roam does not work on Sonos-Net but on Wifi, how do I then get rid of this message and make sure that all speakers are connected to the right WiFi (the extended network has a different name, Slottet_EXT). See pics below of message (in Swedish) and the system setup. Please let me know if I can supply any addit
I’ve just bought a Sonos Roam for my trip to South America hoping to get a good experience “roaming” around with this device. Unfortunately this device seems to be broken, and the experience hasn’t been great.The main indicator is that the top status light keeps changing from white to ~orange/yellow. When I try to play a song the volume keeps resetting to ¼ of the volume, and every time this happens the songs gets played for half a second (or less) and then it’s dead silence for a second. I’ve been able to have it play music after combining some clicks between the play and mic buttons and suddenly and randomly it just works for a while until you change the songs or album. I’ve tried to factory reset it, create a new Sonos system, update the firmware using the Android app, the MacOS app, and nothing. It just doesn’t work. This is very annoying as I am far from home and cannot go back to the store and return it. Any help is appreciated.
Hello all!i bought ARC + SUB + 2x ONE SL and they works as surround system.Few months ago i added to my system 2x Sonos Move. I’m not able to configure them as an entire sound system. i would like to watch tv (using Move so that i can take them on my sofa) or listen music in all the living room. I’m fighting with the app, removing/adding rooms, no way!someone with my same setup?best regards
My Move stopped showing up in the app when I replaced my cable modem/router. Once I figured out that I needed to connect to the new home network I was able to go on to the next steps on my iphone. It told me to connect to the Sonos wifi instead of my home network which I did. I then added the Move on the Sonos wifi network and reconnected to my home wifi.Now it shows up as Portable on my iphone but it can’t access my music library (says it can’t connect to my network drive) It does work for spotify.Not only that but Portable is now the only speaker that shows up on my iphone sonos app. On my computer app the Portable doesn’t show up but all the other speakers work fine and can access my network drive.
Hello all, I recently got a Sonos Roam and have been disappointed that it has had constant connectivity problems. Often times it fails to connect, other times it says it’s connected and no sound comes out, other times while connected just tiny little bursts of sound come out of it, and sometimes it works properly. There seems to be no rhyme or reason to why it works sometimes but most often not. In any case, it’s far from the easy connection of other Sonos products that I was expecting. Has anyone else had this issue? Any tips on how to resolve it? Thanks in advance,Todd
I love the Roam and I use it as a space saving desktop computer speaker with a bluetooth connection. I’ve noticed if used for prolonged periods of times sometimes the bluetooth cuts out and becomes unresponsive. I have to turn it off and restart the Roam a few times to be able to reconnect. Despite the blue light being on for bluetooth mode neither my computer or phone can connect to it. It’s like it’s frozen maybe. I called support today and they said it might be related to overcharging and heat while on the Qi charger and they want me to remove it from the charger when full. That’s somewhat annoying to keep track of. Seems like this should be a firmware or engineering issue. I really hope the bluetooth ends up being more reliable. Otherwise, it’s a great speaker.
Hi folks, This is a rant. It used to be and still is the case with Microsoft. It become a joke: to solve a problem , press “CTRL+ALT+DELETE”SONOS moved that to another level: “Reboot your router”. Any issue, reboot the router.You have all sort if devices connected at home and working fine, but to let your SONOS work you have to reboot the router. Am I the only one for which this doesn’t make sense?Regards,Nicola
Hello!I got a Roam, but unfortunately it doesn't really let me use it.I have the problem that I could set up the Roam, but after it was asleep, it is no longer displayed in the app. I can play recently selected music but it does not show up.I'm pretty sure the problem is with my Aruba AP (Aruba 505). However, I have already done all the settings that support gave me (broadcast filtering disabled, service IDs added).Do you guys have any tips on what I could do?Thanks and a happy new year!
The first sonos i started to use is Sonos one. I was really satisfied with this speaker, due to its seamless connectivity to apple tv and apple devices.Satisfied by the sonos one performance, When i needed to get a portable speaker, decided to get sonos roam, Thinking that it would be the safe bet for a christmas gift this year. Less than 10 days after getting the Sonos Roam, I’ve this issue where i pause a podcast in midway and when i try to play it again after a break, my Sonos Roam is unable to be detected by my apple device.[This detection issue is occuring while my device is not in sleep mode and connected to my wifi. There are no network issues, since i’m able to access the internet through other devices and the single strength is quite strong]I’ve tried the following, trying to troubleshoot this issue:Restarted my Sonos Roam Restarted my Wifi Restarted my apple devices logged off and logged back into my podcast app. switched off the wifi pairing in my phone and restarted it afte
Recently my Sonos Move (the only sonos speaker I own) has been giving me problems when trying to play music on Spotify, either directly through the Spotify app or on the Sonos app.Playback starts but then quickly starts to stutter and then stops. The sonos app then gives me a message about the WiFi network being 'unstable'. I use an Eero mesh WiFi network and according to the Eero app, the WiFi signal strength received by the Sonos Move is full. Furthermore, it's only Spotify that seems to give me this trouble. My Sonos speaker has always been a little temperamental with Spotify, occasionally skipping a track, and giving me the same WiFi unstable message, but this latest stuttering is making it borderline unusable.Are there any solutions for this? If I stream music on other devices in the same room as the Sonos move, I experience no problems, so I don't buy that there's an issue with WiFi signal strength.This is making me seriously consider returning the speaker.
The music cuts out for a second every 30 seconds or so when playing music via Bluetooth on my roam. I love the sound of this speaker but seems to have various connection issues and this is the latest. I just want to feel confident that I can play music on it without fault and at the moment this isn’t the case. I set it up in the lounge on Xmas day for guests and we had to switch it off due to patchy playback. Any suggestions on how to fix Bluetooth connectivity would be much appreciated. If I can’t resolve this issue I’m considering returning to richer sounds but really want to make it work if possible.
Hello, I’m trying to connect my Sonos Move speaker to my Project turntable using project Box E BT preamp, my other speakers connect to it, but I can’t seem to be able to connect the Move Speaker. Wondering if someone could help me.
Afternoon all.Bought a Roam on pre order ages back. It arrived in good time, was installed and worked a treat. A week later I lost it! Long story. Yesterday it turned up …. another long story.It no longer shows in my S2 app or environment. So I thought, lets add it again. But no joy.Just to add, I bought a Sonos wireless charger base for it, charged it and that seems be working well.But I cannot get it to show the green light. If I remember well, if I get to that point, the app should see it?I can get it to flash blue. I can get it to show white light. But I’m missing something in re-adding it to my environment.Appreciate any advice or procedure or link that can get me up and listening again.Many thanks in advance
Hi, my Move will not group with Beam. The two products had been successfully grouped for more than a month.Move will group with Connect and Play1. Beam will also group with Connect/Play.Move was the latest addition to the system. Have reset and re-added.Both move and beam on Wifi, the same network connection for the whole system.any suggestions appreciated, thanks
When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify.The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.
I’ve been trying to install my Sonos roam speaker since Christmas. My Sonos system is ethernet connected and consists of 7 speakers including a Sonos move. I have a TPLink AC 1750 router. The Sonos Roam Is does not connect to WiFi and is not visible Bluetooth. I have read through the documentation, i have tried resetting the speaker multiple times. I have tried connecting via Bluetooth with multiple devices. Nothing has worked.i am now at dead stop with the following characteristics: I am stuck at the flashing green light, i.e. ready for set up.I do not hear a chime when I power off any ideas.
When pressing and holding pause to pass audio from the Roam to other Sonos speakers on my network the audio transfers but only plays for a few seconds before cutting out. This has been happening for a couple of months now. Does anyone have any ideas about the cause of this? Thanks in advance guys.
Was given a Roam for Xmas but it seems to have an issue. Battery saver works well however when either voice assistant is activated it needs to be rebooted to power on after being asleep. Have to hold down the power button for around 12 secs. Take the voice assistant off and it powers on with one press, even after being off all night. Tried with Alexa and Google - same result. This isn’t normal right?
My Roam has been been essentially a paperweight since day 1. Out of the 4 months I’ve had it I’ve gotten about 3 hours of consistent play out of it. It doesn’t respond to anything. It will play for 30 seconds and then stop playing although the Sonos app or streaming service still show its playing. It doesn’t react to any buttons you press. It doesn’t power on or off consistently. It’s utterly frustrating. I spent an hour-plus with Support and they essentially told me it’s my router although none of this is related to that and my Play:1s work fine. I sent a billion logs and am told I can’t get a refurbished one since some lights light up so it’s not dead. I’d be fine just sending it back to Sonos for the sake of science. Donating my Roam for future good as it’s worthless to me and just causes frustration. Glad I used an upgrade discount for this….ugh. Essentially the same things this forum member said:
Dear SonosI am using 2 Roam in stereo pair (left & right) and 1 Move in the middle for watching movies on my MacBook Pro.Unfortunately this setup is only available on WiFi and is having a 2sec sync delay when watching movies, streaming, Youtube, Netflix, etc.To fix this issue I use the Bluetooth connection from mbp to Roam and the sync is always perfect.No more sync delay!Problem is my 2 Roam cannot stereo pair (left & right) but only group when on Bluetooth.An update for Bluetooth pairing and grouping on Roam and Move would also be great to consider for outdoor, travel, vacation, work, etc. as they are meant to be used as well outside of a WiFi network, they Shouldn’t they Move and Roam around like they’re name suggest?Unfortunately only 1 speaker at a time can be used on a location out of WiFi network where Bluetooth is the only option available. The Big question a lot of Sonos fans would like to have an answer for : Are you going to update Move and Roam to make them stereo p
So basically the orange LED is flashing slowly, i tried to read thru the manual and it said the product is in too hot environment (?), my room temperature is approx. 23°C. Also the speaker is now unresponsive and wont turn on or off, nor is showing in my Sonos app anymore. Any tips for solving this? Edit: I tried to plug it into a charger but that did not help either, its completely bricked. Kinda disappointed, i was only able to use it for total of 45 minutes yesterday…Money well spent
Hi folks, I recently purchased a pair of Sonos Fives for my living room, and a Move for the rest of the house. I’m very happy with them. I have a question regarding WiFi extenders - no doubt similar to others that have been asked, but I guess everyone’s use case is slightly different. I have a downstairs gym where WiFi is patchy. If I have the Move upstairs (i.e. where connection is easy) and play something then take it downstairs, it can still remain connected to the WiFi network, but it’s patchy and often drops out. It seems harder to play something from scratch downstairs. I also have a treadmill down there which requires WiFi. This seems to work a little better, but again sometimes it’s glitchy. I’m looking for a solution which would extend WiFi connection down there reliably. Hopefully this would work for both devices - i.e. I’m not sure a Boost would do anything for my treadmill! Browsing some previous forum conversations it seems this is not completely simple. Suggestions mo
Hey there,I’m unable to pair the Roam via Bluetooth with my iPhone or iPad. When I try to follow the directions online, I only received a flashing green light and the device doesn’t show up on my phone or tablet in my Bluetooth preferences. I tried a factory reset which may have actually screwed me because I’ve read that I first need to set up the Roam when on a wifi network. I’m currently away from home which means I can’t sign into or alter my Sonos account. Am I missing something? Can’t I simply use the roam as a Bluetooth speaker (like other Bluetooth speakers) without having to log into my Sonos app? Any help appreciated!
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.