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Get help with your Sonos Roam, and Sonos Move

  • 1,621 Topics
  • 8,005 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1621 Topics
C
Cburd253Contributor I
posted in Portable speakers
Device Setup

Device setup issues and lack of customer support. Does anyone work on the support team?

1
melvimbe
4 months ago
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AlBillyContributor I
asked in Portable speakers
Sonos Move won’t setup and support is terrible.

This is long, but i think it’s emblematic of what is going on with the company as a whole these days. TLDR at bottom I picked up a brand new Sonos Move (Gen 1) yesterday from the source. Yeah it’s not the shiny new one, but it was a good price and is fine for the back deck and occasional beach days.  This thing would not setup. iPhone, iPad, main network, guest network, nothing. Spent hours looking through trouble shooting docs and trying everything I’ve seen online. At one point i even spun up an SSID *without* security, NADA.  So i decided to give Sonos support a call, strongly suspecting I had a lemon. Despite telling the support agent what i had already done to trouble shoot this device she made me do it all again. Fine, nbd, i expected it. Then she started making me do some truly random and nonsensical things. She said having a guest network was an unsupported configuration, and to turn it off- didn’t help. Then she said to split my 2.4 and 5 ghz networks, despite the move having

0
A
4 months ago
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SteuphContributor I
asked in Portable speakers
can't switch on sonos roam

Hello,My sonos roam appears as switched off in the sonos app. I have tried to charge it via USB c câble and wirh thé wireless "triangle"...none of them worked. I alors tried to reboot but didn't work...Would you have any suggestion ? Thanks !

1
M
4 months ago
BOL74
BOL74Avid Contributor I
asked in Portable speakers
Move charger

Greetings Forum-users👋 For the one’s that “are familliar” with me and my Sonos…i have now placed two Roam in my bathroom. I have been using them at grannys place but then i bought a couple of Ikea Symfonisk Lamp’s. Anyway….I have not been able to find a good spot for the Roam’s in the bathroom. I have placed them in a small window. They are set-up as stereopair just as an info. But(oh no,here he goes again😆😆😆) i’m not comfy with the sound(performance). Not that i’m suppose to creating a discoteque in my shower i think it’s a little doll. It might be that i should try move the Roam’s closer to the glass-corner where the shower is. For that i need some wall-mounts,and i’m pretty sure i’m not getting around the issue that i need to drill a whole in the wall for this mount to be. The Roam’s IS going to be ON the charger allways. Not gonna place them on this mount only when i’m in the shower.Then i start thinking: Why not try two Move’s(gen2) in stead. Buy two orginal Hooks and screw th

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BOL74
4 months ago
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MAE ERDContributor I
asked in Portable speakers
About sonos app on android

Initially YELLOW ,SONOS app.turned to black.And I could not see my set Sonos Roam SL previously registered.

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Airgetlam
4 months ago
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dj009Contributor I
posted in Portable speakers
Sonos Roam Constantly dropping network and takes multiple attempts to get back online.

Why does the Roam suck so bad? I have it plugged in and it still constantly drops the network and is impossible to get back online. Really thinking about ditching the whole system.

3
P
4 months ago
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MachiavelliContributor I
asked in Portable speakers
Charge Indicator on Sonos Roam SL

The orange light keeps blinking on my new Roam SL when plugged in and charging. The unit was 100% charged and then discharged to 90%, with first use. I then plugged it into my computer using the supplied USB C cable. The app shows charging and at 91% but an orange light is flashing. The website says the orange light will flash if depleted (see https://support.sonos.com/en-au/article/charging-your-sonos-roam-or-roam-sl). It was not flashing when connected to a wall charger vs computer (5V/3A USB). So, what does the flashing orange light mean in this case? Also I can only find statements on how long it takes to partially charge the unit.  How long does it take to fully charge the unit from 0% to 100%, say using a fast charger (i.e.full capacity)?

3
Corry P
5 months ago
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Lachlan68Contributor I
asked in Portable speakers
adding move 2

I have the original Sonos move and I want to add the move 2 and play my music through both speakers . What is the best way to do this . I tried earlier with the move 2 being added and I lost connection with the original move in my Sonos App thanks 

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L
5 months ago
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Chris4078Contributor I
asked in Portable speakers
warranty

How can I check whether warranty remaining on Sonos Roam I am considering buying?  serial number given as A103 23 09 C D **************Moderator edit: serial number recorded and removed

1
Airgetlam
5 months ago
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tkhoglyContributor I
posted in Portable speakers
Sonos Roam SL Status light dead

My Sonos roam works completely normal other than the fact the status lights seems completely dead. It's less than a year old and is primarily used in the kitchen/patio. Its super frustrating trying to get it to power on correctly when I'm using it with Bluetooth because I never know it's on or off and just have to guess and go based off the on/off noise. Has anyone else experienced an issue like this with their roam?

3
Ken_Griffiths
5 months ago
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Snipertech7Contributor I
posted in Portable speakers
roam keeps cutting out

My sonos roam keeps cutting out whilst listening to the radio. I listen to virgin radio that cuts out every minute for about 5 seconds. This also happens on the Global App. If you listen to BBC sounds or Spotify, all is fine with no cut outs. I have been in contact with the tech support and sent countless  data back to them as well as  countless resets. I have also contacted my Internet provider and switched the channels for both 5hz and 2.5hz for ones that have no interference.  The firmware of my router was also updated.I personally think that this is an app issue as switching back and forth between the stations shows that there can be stability on certain ones.Any ideas?

1
Sotiris C.
5 months ago
AjTrek1
AjTrek1
posted in Portable speakers
Move 2: Battery Test

HelloI was tempted to add this review/information/update to one of my previous topics on the Move 2. However, I feel that a report on battery life deserves its own piece for several reasons.The given or easily verified factors of the Move 2:Better sound with dual tweeters_No argument here Pass-through charging (tested and proven) Stereo Pairing in Bluetooth mode_Must be on home Wifi (tested and proven) Bluetooth gateway to other Sonos speakers (tested and proven) New optional color_Olive (my choice 😊)Battery life on the other hand is not so easily verified unless one is willing to test it. Sonos boosts a 24 hour battery use between charges starting at 100% for the Move 2 versus 11 hours for the original Move. Companies are notorious for exaggerating battery use between charges. Most often (or should I say always) they never divulge their testing parameters. Therefore, I decided to run my own controlled battery duration test.I’ll give you the test results up-front (borrowing a page fro

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Airgetlam
5 months ago
A
Andy DCContributor I
asked in Portable speakers
Sonos Roam cuts out when my phone gets a message

When I’m listening to my Roam on Wi-Fi using a music service such as BBC Sounds, the music stops every time my android smartphone receives a message.  NB the phone is not actually being used to stream the music to the speaker - it just usually happens to be in the same room somewhere. It’s very annoying !   Does anyone know how I can stop this from happening ?

4
A
5 months ago
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kjn007ausContributor I
asked in Portable speakers
Baffled by ROAM

I went to use my ROAM the other day and it isn’t paired with app - can’t find it!  Tried to connect it but NO. Haven’t changed router. Rebooted router, etc. as per the help sheets. My ROAM has the orange / red light at the bottom on or flashing. There is no response to the back button when it is pressed. No sound - chime to start or turn off. It doesn’t turn off! I can only get the orange / red light. Is the ROAM faulty?  The app seems to be working - have started it a number of times and there is no change. I think it is the speaker itself. Any suggestions?

1
Bumper
5 months ago
C
ccabaneContributor I
asked in Portable speakers
How to block others from getting control of your Sonos Move via Bluetooth?

Hello Dear Sonos Lovers,Need help with blocking any unwanted bluetooth connexion to my Sonos Move PLEASE! The bluetooth on the back is not turned on but my stepson found a way to control my Sonos Move which is working on wifi! How can I be the SOLE MASTER of my Sonos???🤔🤔🤔Because not beeing able to listen to the music you want at the sound level you like without having someone else in the household controling your device, that becomes REALLY FAST ANNOYING!!!😧😠😤Thanks so much in advance if anybody out there knows how to help 👍😊

4
buzz
5 months ago
E
ericlopinaContributor I
posted in Portable speakers
Firmware to achieve 5.1 surround with "Move 2" speakers?

Has there been any talk of extending the firmware capabilities to allow for the “Move 2” speakers to be paired and used in a surround sound set up?  

3
Airgetlam
5 months ago
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Coco ChanelContributor I
asked in Portable speakers
Multiple WI-Fi profiles with same Sonos account

Hi.I have multiple Sonos speakers all on my home wifi. I am taking a trip soon and will take my Roam speaker with me. I have a travel router I am also taking with me. I would like to add the travel router wifi to my existing Sonos account and simply direct the roam speaker to that router when I reach my destination. When I return home I want to simply switch Roam back to the home wifi from the travel router wifi. My question - is this possible or can Sonos only be connected to one wifi? Currently it seems I have to reset the Roam anytime I want to use a different wifi account. I don’t want to set up a separate Sonos account - I just want the ability to “switch” which wifi the speaker is connected to easily. Can anyone help a gal out? Thanks! 

3
buzz
5 months ago
P
p_elkanContributor I
posted in Portable speakers
headphones when?

Hi, when are you launching headphones, EarPods etc… ?

2
N
5 months ago
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alexkh23Contributor I
asked in Portable speakers
Volume loudness when using bluetooth on Sonos Roam

When I am using my Sonos Roam with WiFi/S2 app there is no problems turning up the volume. But when I switch to Bluetooth mode, I can not play loud music. When I allow the volume to 100% in the app, and turn the volume up on my phone, the music isn't loud at all. The max volume on WiFi, and the max volume on bluetooth should be the same loudness....I hope.???Can anyone help? 

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T
5 months ago
T
tenorbyContributor I
asked in Portable speakers
i get no sound from new unit

I have connected a new Roam to my system. I her no sound from it whatsoever. There is connection because I can use the roam to pause and play. I have also tried to connect with bluetooth instead, but it was still silent. Anyone with any ideas? 

1
Airgetlam
5 months ago
B
bgolbusContributor I
asked in Portable speakers
Roam Battery not charging!

My roam is connected to the wireless charger but shows no signs of life.

1
Sotiris C.
5 months ago
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JulianraviContributor I
posted in Portable speakers
Unable to play connect:amp and sonos move2

I’m so disappointed.I had my somos connect amp, and sonos play1, and just bought the sonos move 2 hoping to listen all of them at the same time but I can’t.so … be aware…. Because if you buy a sonos move 2 for example, then in 2 or 3 years sonos release a new update and you won’t be able to use your sonos move 2 with the new update and you will have to buy a new product? What a shame…I just want to use my “old” sonos devices with my new sonos move 2 simultaneously….I hope I can returned it right away….

5
J
5 months ago
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BabelinaContributor I
asked in Portable speakers
Music stuttering

HiHere is my diagnosis number **************I have stuttering issues since I have connected my Sonos Move to my setup.I am connect wirelessly with my Playbar, Play3, Move. I have this mostly when I connect with my PC that is connected to my Sonos connect Gen2.What could be the issue.The sonos move is sitting right next to my sonos connect and the connect itself is 3m away for my exposed Wifi router.Internet connection is stable.I would love to hear your feedback on this.ThanksModerator Note: Modified in accordance with the Community Code of Conduct - diagnostic number removed as identifying information

3
Airgetlam
5 months ago
C
cdebelingContributor I
asked in Portable speakers
Sonos roam mute button is stuck on solid green

It's been a week since we could use our Roam. The mute button is stuck on solid green. 

4
Airgetlam
5 months ago
M
MoBerg9Contributor I
asked in Portable speakers
Get -Livingroom not registered-

Hi. My sonos move just stoped. I did a resett, and now i get «livingroom not registered» Tried most tips i could find, but no can do. Sonos app do see my speaker, but it wont play.

1
M
5 months ago
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