Skip to main content

Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,576 Topics
  • 7,905 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
  • 0
  • 2
Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
  • 0
  • 3
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
  • 0
  • 6
1576 Topics
P
photowalker123Contributor I
asked in Portable speakers
MOVE not connecting

My sonos move is not connecting when im trying to broadcast music to it. Ive registered it multiple times in the sonos app and its not working. 

4
P
6 months ago
J
jscottmcdonaldContributor I
asked in Portable speakers
Sonos One and Roam 2

I am looking at purchasing the new Roam 2.  Can I pair my Older Sonos 1 with the new Roam 2?

7
iisdking
3 months ago
S
Stax PerfectionAvid Contributor I
asked in Portable speakers
Mic won’t turn on in brand-new Sonos Roam; online chat just keeps cycling me back to main menu

Just received a brand new pair of roam speakers. Roam, SLs. As expected, there is an issue.The left speaker’s microphone switch does not work, so therefore true play does not work for the stereo pair either.I searched Help and didn’t find anything.I tried online chat, but I would fill out all my information, then it would dump me back out and ask me for my contact information, over and over.I actually have a lot of things to do so it just like some help on this, if possible. I’ve spent quite a bit of money on these speakers (these aren’t the only ones).Thanks 

1
Bumper
6 months ago
C
ccabaneContributor I
asked in Portable speakers
How to block others from getting control of your Sonos Move via Bluetooth?

Hello Dear Sonos Lovers,Need help with blocking any unwanted bluetooth connexion to my Sonos Move PLEASE! The bluetooth on the back is not turned on but my stepson found a way to control my Sonos Move which is working on wifi! How can I be the SOLE MASTER of my Sonos???🤔🤔🤔Because not beeing able to listen to the music you want at the sound level you like without having someone else in the household controling your device, that becomes REALLY FAST ANNOYING!!!😧😠😤Thanks so much in advance if anybody out there knows how to help 👍😊

4
buzz
4 months ago
M
Michael.KlineContributor I
asked in Portable speakers
issues connecting Move 2 to Xfinity XB8 Gateway with Eero

I am unable to connect my Move 2 to my Xfinity XB8 gateway. I also have the gateway connected to an Eero mesh network.when I login to the Xfinity app, I see that my Sonos speaker is connect with a “strong signal”. I have paused and unpaused which does nothing.the Sonos app does not show any devices however and the “account”, “services” and “system” menu options are greyed out. I was on with customer support for an hour and have restarted the router, rebooted the speaker and restarted the app multiple times.I suspect it may be the mesh network but I am less familiar with that.  ideas?  

3
Stanley_4
6 months ago
A
alexkh23Contributor I
asked in Portable speakers
Volume loudness when using bluetooth on Sonos Roam

When I am using my Sonos Roam with WiFi/S2 app there is no problems turning up the volume. But when I switch to Bluetooth mode, I can not play loud music. When I allow the volume to 100% in the app, and turn the volume up on my phone, the music isn't loud at all. The max volume on WiFi, and the max volume on bluetooth should be the same loudness....I hope.???Can anyone help? 

10
T
4 months ago
X
XpinoyContributor I
asked in Portable speakers
Sonos Move blinking white light, won’t factory reset

Sorry if this was asked before! Sonos Move with blinking white light, held the power button down till it turn off, then did a factory reset, still same white light blinking non stop! Appreciate the help! 

4
X
6 months ago
D
dubonvinContributor I
asked in Portable speakers
Sonos Roam not going into bluetooth mode

I’m traveling with my Sonos Roam and can’t get the Bluetooth function to work. I’ve had it for a few years so it’s set up on the Sonos app (on my home WiFi network) and I have used it as a Bluetooth device in the past. I’ve read every post I could find and nothing has worked. As others have mentioned, I can’t connect it to my hotel’s wifi because the login requires a room number ( not a password). Might anyone have a suggestion? I usually travel with a cheap JBL Bluetooth speaker and I’ve never had an issue .. I brought the Sonos to treat myself as I’m gong for a long stretch.  Thank you!

1
Airgetlam
6 months ago
R
RoseyboyContributor II
asked in Portable speakers
Anyone have issues with Roam after a power cut

I have multiple Sonos speakers including Arc Home Theatre Setup, Move, 2 x One’s plus a Roam unit.I live in a reasonably remote area and get power outages around once per month. All Sonos equipment  powers up again with no issues communicating with each other or Amazon Alexa devices, Apple Music, Netgear Orbi router etc. - except that is the Roam speaker. Everytime I have to Reset from scratch. Once done it works fine until the next power Anyone else having this issue ? Thanks

6
Corry P
6 months ago
S
Schrodinger13Contributor I
asked in Portable speakers
audio output power , frequency range

What audio output power does the Sonos Move 2 have?And what frequency range does the horn have?I already looked for it but some say 10W and others say 45W and others say 60W

2
jgatie
6 months ago
C
CDWContributor I
asked in Portable speakers
Move 2 line-in connected to phone

HelloI've just bought the Move 2. Its fully set up amd working but I had planned to use this whilst travelling in locations I will not have any WiFi or mobile reception. I find Bluetooth connection unstable so wanted to connect my phone via line-in so the Move 2 plays my downloaded Spotify playlists.Is this possible? I've tested the set up by switching off my WiFi/mobile data and playing a downloaded playlist bit the audio only comes out my phone, not the sonos speaker. Any suggestions?

15
Schlumpf
5 months ago
R
RadekWContributor I
asked in Portable speakers
Alexa stopped playing music on Sonos Move 2

Hi Everyone,I just bought Sonos Move 2 and set it up yesterday. Everything worked fine. I set up Alexa and made it use Spotify for playing music.I came from work today, said Alexa play music and it didn’t work. Alexa is answering that it starts playing this or that but there is no music. I tried to remove Spotify from Alexa, Alexa from Sonos app but nothing worked. I can play music via Spotify or Sonos apps on my phone. I tried to add Apple Music to Alexa but it’s the same. It says “Playing X on Apple Music” and nothing happens.Any tips how I can fix it?

5
A
5 months ago
W
Wendy123Contributor I
asked in Portable speakers
broadband changed and sonos roam wont connect

Just changed from sky to bt sonos works apart from roam which just won’t connect tried all sorts - although factory reboot doesn’t seem to work either - any help gratefully received    

1
Ken_Griffiths
7 months ago
F
fitekbContributor I
asked in Portable speakers
sonos + projector

Hei. I have 2 x Sonos one SL.  I want to play audio from the projector with Chromecast 4 via BT.  If I buy a roam and pair it with Sonos one sl, will it work?Thanks for the answer. 😉

6
F
7 months ago
F
Francisco villarrealContributor I
asked in Portable speakers
Ayuda para desmontar parlante sonos de la base

Alguien me puede decir como desmontar el parlante sonos de la base estoy tratando y no puedo no quiero dańarlo  

1
Airgetlam
7 months ago
A
Anonymous
asked in Portable speakers
Manage Roam Bluetooth Connections

Is there a way to browse and edit what devices are paired with my Sonos Roam in the Sonos app? I’d like to remove a connection so it will no longer default to connecting to it.

1
Airgetlam
7 months ago
L
leejacksonTrending Lyricist I
asked in Portable speakers
Move unresponsive

My Move is dead! Completely unresponsive. No lights, led’s or anything. I’ve tried manual rebooting with no joy. I’ve tried charging overnight but n cradle and via USB, nothing works. Pressing and holding buttons for 5, 10, 30 seconds still no joy. any help appreciated, I’ve had it for just over 3 years and warranty has run out! 

3
Airgetlam
7 months ago
D
DhiltabidleContributor I
asked in Portable speakers
Roam EQ sound adjustment

Roam is excellent, portable and sound is good.  Purposely purchased with mic for the TruePlay.  Device needs 3 band EQ adjustment.  Bass is outstanding, Treble is good, not great.  Having no Mid adjustments is horrible!  Seems like an easy software fix. Mid adjustment feature please!

6
buzz
6 months ago
A
Anonymous
asked in Portable speakers
Mixer to Roam via Bluetooth Audio Adapter?

I use a Roam to connect one bluetooth turntable to the Roam and them my older Sonos System. Now I'm wanting to do the same but with two turntables and a mixer using a standalone Bluetooth Audio Adapter (like this one). How can I get the Roam to connect to the BT Adapter without an interface. Can I do something special in the iOS app? Something else?

1
jgatie
7 months ago
B
BooginContributor I
asked in Portable speakers
Roam is driving me Nuttts…

No doubt this type of issue has been raised before, I’m “new” here and still attempting to find my way around, so please forgive in advance.I have a really frustrating reoccurring problem with my Roam in that it just suddenly disconnects (today it disconnected 4 times in the space of 90 minutes).I then attempt to reconnect (firstly via iTunes / airplay) and then in the Sonos app. I’m then met with a blank screen / can’t find your product etc with my Roam sitting no more than an inch away from me (I’ve stopped what I’m doing in an attempt to get the music going again).Eventually after many attempts, taking 20 minutes or so, I reconnect after force closing all apps, going in to Sonos, doing the “finding your appliance”, found it but can’t connect so switch it off etc…..But….during all of this and when trying to reconnect Roam to airplay I can easily connect to my Ray / SL setup that I have in the “man cave”…but Roam is nowhere to be found (Ray is in another room in the house at least 6 -

1
Airgetlam
7 months ago
E
Elicia71Contributor I
asked in Portable speakers
all of my music and playlists are grayed out

Is anyone else experiencing an issue with your playlists being unavailable? I subscribe to Sonos radio and it just has a message saying no longer available. I can’t access audacity, Spotify, or any of my channels today. I see them, but they are grayed out. I’ve deleted the app and reinstalled, verified everything is on the same WiFi, and now I’m not sure what to do. Any suggestions? Thank you!

1
Airgetlam
7 months ago
R
Robot8Contributor I
asked in Portable speakers
sonos remote speakers

My sub keeps dropping out, and I go through the Sonos process to reconnect, but has never fixed the problemeventually it fixes itself but then happens again. Quite annoying.any suggestions? Thanks

2
R
7 months ago
S
Strawberry-mochiContributor I
asked in Portable speakers
Sonos Move Bluetooth Fails to Connect

My Sonos Move fails to connect to a Bluetooth device (Epson projector). It will find the projector but fail to connect every time. I have a Bose Bluetooth speaker that successfully connects every time so I can rule out the projector as the problem. Suggestions?  This is frustrating and I'm contemplating returning this speaker. 

2
S
7 months ago
D
DrolesDeDamesContributor I
asked in Portable speakers
impossible to turn on my sonos roam

Hello Sorry for my bad english.I have a big issue with one of my roam.The battery is full, the light is orange above the roam but impossible to turn the roam on.I can’t reset it… as the mechanic button is ko. Yet, it never fell. Could you help me please ?Many thanks in advance  

5
D
7 months ago
S
Stax PerfectionAvid Contributor I
posted in Portable speakers
Move 2 Battery Drains in Sleep Mode

2 Just spent many hundreds of dollars on a wonderful – sounding pair of move 2 speakers. It appears that sleep mode does not always remain engaged, but I am certain of this: one of the new move 2 speakers was definitely indicating it had been and was in sleep mode (I checked it after not doing anything overnight, and it was sitting there supposedly in sleep mode, that’s what it said), but the battery had drained down to 2%, and it was fully charged the day before.it is of course frustrating to have drained a new battery nearly down to zero, when the advanced-technology Move 2 was in sleep mode.It would be great if sleep mode didn’t drain the battery.Thank you. 

4
buzz
7 months ago
Terms & ConditionsCookie settings