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Get help with your Sonos Roam, and Sonos Move

  • 1,575 Topics
  • 7,904 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1575 Topics
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Twins213Contributor I
posted in Portable speakers
Sonos 2 keeps turning itself off

Sonos 2 keeps turning off weather it on the charger or not 

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AjTrek1
9 days ago
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MwareranContributor I
asked in Portable speakers
Loudness keeps turning back on

When I turn off the loudness it turns itself back on.  What’s up?

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M
10 days ago
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VmanonlineContributor I
asked in Portable speakers
How do I add my SONOS Move 2 speakers to a second system at a friends house.

I purchased 2 new Move 2 speakers with the hope that I could travel with them. I took them to my friends house and wanted to add them to her network/system so we could play them by the pool as part of her existing setup. I can’t figure out how to get them to add as new speakers to her system. Is this possible? If so can I return home and have them automatically reconnect back to my home system?

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Airgetlam
1 month ago
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teacat11Contributor I
asked in Portable speakers
Query about the hissing noise from Roam 2

My Roam 2 speaker, when connected to my phone (whether via Bluetooth or WiFi), intermittently produces hissing noise. Even when playing music, if it’s soft music, I can still notice this buzzing noise similar to electrical interference. Placing the speaker close to my ear, I discovered that the noise is coming from the lower part of the speaker (below the Sonos logo). Could this be a quality issue with the product? Is there a setting in the Sonos app that can resolve this issue, or can I request a replacement? I am very satisfied with the design and sound quality of the Roam 2, but this white noise issue is quite bothersome.

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S
1 month ago
Sageguy
SageguyEnthusiast I
asked in Portable speakers
Roam Sonos wireless charging

When on Sonos Wireless charger, my Sonos Roam never charges to 100%. If I turn it off, it always turns itself back on, never at 100% charged, why please?

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buzz
2 months ago
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TonysonoosContributor I
asked in Portable speakers
Play 1

Why is so difficult to connect a Play 1 to a new wifi router?  I have spent a lifetime working in IT and this must be one of my worst experiences.    I can connect with a network cable but when I try to manage the network to set up wifi I get an error message “no products found”!  I might as well be talking to a brick. I have spent several hours reading and following guides on both the Sonos site and this community without success.  The setup guide on the sonos site for a Play 1 does not work, perhaps the person who produced it should actually try to use it.  It does not offer any further help other than to look on the community site.I also own a BlueSound system with 3 components, which is several years older, but took only minutes to connect to the new router.  The Sonos uk support is impossible to contact - wait time 106 minutes - really?.  No email contact.  It seems that Sonos are only interested in their  new products and do not support older products - less than 4years?.  Lots o

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T
1 month ago
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FoffContributor I
asked in Portable speakers
Sonos Roam Stopped Working

On charge my two year old Roam sits there with the orange light on at the bottom but that’s it.  It won’t switch on.  I use only the approved Sonos charger which I normally use through the Sonos inductive base but I have also tried through the USB C port.  I have tried holding the power button down for 30 secs but nothing.  I have found it impossible to get any help from Sonos.  I’ve tried the published email support only to get a reply that it’s no longer active.  I tried phoning 0800 026 1526, was put on hold and told the wait would be 40 mins, after an hour I gave up.  I have a house full of other Sonos speakers and am now worried that I’ve been dealing with a company with no support!  Does anyone out there know what I can do with my dead Roam?

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Adrian Broadbent
3 months ago
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ExSqueezeboxerContributor I
asked in Portable speakers
Sonos Move Stereo Pair Versus Move 2 Stereo Pair

Hi allI have two Sonos Moves. I have them in a stereo pair. They sound good to me 😍 but I have battery anxiety at times. I'd be tempted to upgrade to a pair of Move 2s if they sounded noticeably better in a stereo pair and they have the better battery.I know a single Move 2 sounds better than a single Move 1 because it is stereo by itself, but when in a pair does that improvement still apply? I.e., do two single stereo speakers in a stereo pair sound better than two mono speakers in stereo pair?My wallet needs to know! Thanks

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A
3 months ago
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Stephen-not-thisContributor I
asked in Portable speakers
Roam 2 needs a factory reset to connect to a new network?

Hi! I have two Roam 2’s that I bring when traveling, which means they need to be set up on different wifi networks. The only way I found to get them set up on a new wifi network is to do a factory reset, then follow the set up process. Is that the only way to change networks? It seems more than a bit odd that the Roam 2 can’t, well, roam. I tried connecting via Bluetooth hoping to sync them with the Sonos apps new wifi network, but the speakers aren’t visible in the app when connected to my iPhone via Bluetooth. I didn’t find anything in the Sonos docs about this. Thanks! 

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N
13 hours ago
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SmugglarnContributor I
posted in Portable speakers
Move 2, bluetooth and app

Why is the system not visible in the app when connected to Bluetooth? I use the system in a boat and do not have WiFi. I can play music but I cannot use the Sonos app. Poor design or is it just me? 

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106rallye
19 days ago
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Antonio_2Contributor I
asked in Portable speakers
Move 2 won't power on

My two-month-old Move 2 has been on the charging base since I last used it yesterday but now, the app doesn’t detect it, the power button does nothing, and when I lift it out of the base and put it back, a solid orange light comes on briefly at the bottom and then vanishes. Any ideas on what’s gone wrong with it, and how to fix it? Thanks.UPDATE: After many attempts at hard resetting, the Move 2 suddenly came back to life and wasn’t even reset, so all my config and services were intact. Very strange, and I hope it doesn’t signal more problems ahead, but I’m happy for now.

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M
23 days ago
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DJamesAvid Contributor I
asked in Portable speakers
Move (Gen 1) Alexa Not Working

For whatever reason. Every time I unplug the charging base for my Move, Alexa will stop responding to voice commands.I’ve tried removing and and readding Alexa in both the Sonos and Alexa apps. This has worked before but now I’m getting an error message when trying to readd Sonos in the Alexa app.Is this a new issue or an ongoing one? 

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D
3 months ago
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ZaniKodoContributor I
asked in Portable speakers
Sonos Move setup

Hi, Two questions. I have a pair of Sonos Move 1 speakers. How do I set both them to play stereo on my iPad or my mac-mini? If I can how, do I achieve this. I have spent hours trying to set them up for stereo, with no successes. And my second question is. Can I have more than one appliance on one speaker. What I want to do is have my iPad and Mac-mini play on Bluetooth on one speaker. I have also  spent hours trying to set the iPad and Mac-mini on one of the speakers, with no successes. I have my iPhone on the other speaker.

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Z
2 months ago
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BpittmanContributor I
asked in Portable speakers
Roam SL Update

I just received a Roam SL for Father's Day and tried to add it to my existing system.  It requires an update, but will not allow the update.  I get error 1002 and later, Error 1000.  And before you ask, I do not have a Sonos Bridge... whatever that is.  How can I make this work?

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S
15 days ago
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MosalagaeContributor I
asked in Portable speakers
Sonos move (original) microphone won't switch on

Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button? 

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N
11 days ago
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BrujajsContributor I
asked in Portable speakers
Trouble connecting Sonos Move

Hello! I'm having trouble connecting my Sonos Move to Wi-Fi for the first time. When I want to do it, there is an error that says I can't connect my mobile device to the speaker. Is this solved with the mid-June app update? Or is it another type of problem?

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J
2 months ago
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LynnieTheGoonerContributor I
asked in Portable speakers
Sonos Roam SL grouping

I have a Sonos Roam SL, a Sonos One and a Sonos One SL. I have them all running through the app. I have the Sonos Roam SL bluetooth paired to a record player. I want to then push the audio to the One speakers that I have. Everything is updated software wise. So when I play the record, it plays in my Sonos Roam SL speaker. But when you look at my groups, you will see, it’s actually playing through the Roam, but the app shows it’s not selected, and the two One speakers are selected. However, only the Roam is playing music, and the Ones are not. So when I select the radio dial for the Roam, it cuts off all the music to the Roam and then nothing plays. I have to reset my whole entire system for it to work. I don’t know why this is happening, but it completely makes me want to have nothing to do with this system, toss it all, and go to a different company. Which is sad, as I actually love my speakers, but they do nothing for me half the time I want to to use them. So any advice would be app

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N
2 months ago
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DocbehrContributor I
asked in Portable speakers
Moved and now have no wired options for internet

I’m sure this has been asked, but I couldn’t find an answer to this. I previous was living in a place with my own internet, modem and router. I just moved and the unit I’m moving to shares internet with the unit upstairs where the WiFi router is, so now have no wired options available to me. I need to update my play de, Sonos 5 and two sonos 1’s to the new internet via WiFi. Is this possible? If so how do I do it?

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Jeff S
6 years ago
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JamesU2021Contributor II
asked in Portable speakers
Sonos Move - Audio Dropping from Arc group

Have a strange issue with my Sonos Move.When grouped with my Sonos Arc and Surround the audio intermittently drops out/skips. When ungrouped and playing audio via the Sonos app i.e. Spotify or Amazon etc, no such issues. I’ve factory reset the Move and re-booted my router.Any ideas what’s going on?

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Corry P
3 years ago
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bipinContributor I
posted in Portable speakers
Can't connect new Sonos Move to WiFi

Hi, I purchased sonos move this week. I am trying to connect wifi, but I don’t know how to get rid of the attached page. It stays on the screen forever. Please let me know if there is any fix for this.Thanks,Bipin 

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B
3 years ago
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Toine68Contributor I
posted in Portable speakers
Sonos Move does not appear in Bluetooth list on Sony NW-A55

I want to pair a Sony Nwa 55 with my Sonos Move. I put the move in Bluetooth mode, hold the wifi Bluetooth switch until the led flashes blue. The move doesn’t come up in the Bluetooth menu of the Sony. This is the reason i bought the Move. What can i do to solve this?

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J
3 years ago
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ThinairflyerContributor I
posted in Portable speakers
New Sonos Move

I am adding a Move. The app finds it and then has me shut if off, turn it on, and then takes a couple of minutes searching. It next takes me to a page “wireless setup” and “Go to accessory page” on the bottom. The app locks up there and won’t do anything else. 

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T
3 years ago
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asbjornAvid Contributor I
asked in Portable speakers
Sonos Move connects to wrong WiFi

Hi. After searching the forum this feels like a borderline case:I’m having problems keeping my Sonos Move on my “devices” VLAN. I first set it up through my “normal” VLAN with the rest of my Sonos players. Then, I moved them all to “devices”, and have configured then and my Unifi USG router, switches and APs so that I can control the Sonos players from my “normal” VLAN.Moving the Sonos Move to the devices network ain’t at all easy, though: I ended up doing a factory reset and set it up with the iPhone connected to the “devices” network, and everything looked good.Except that the Move goes into battery saving mode, and when it wakes up it connects to the “normal” network - even though I haven’t configured it to connect to it after the factory reset!  How is this possible?Does the setup procedure copy ALL Wifi networks from the phone to the Move and somehow convinces Move to connect to another network than the one I set it up with?This makes no sense to me at all.  What’s going on? Cheer

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A
3 years ago
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steve EasleyContributor I
asked in Portable speakers
2 moves and bluetooth

I have 2 moves assuming I could use/pair them Both with Bluetooth. I have an I phone.Any plans to make this possible?

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J
3 years ago
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skilletz717Contributor I
asked in Portable speakers
Sonos Move Keeps Removing itself from App

Hi, I purchased a Sonos Move a few weeks ago. Currently, my Sonos system consists of: Play 5 (Gen1), One SL, One, Boost, Play:1. The move was working great until about a week ago. All of the sudden it just keeps dropping out of my controller App. This happens every morning when I wake up, it is gone and at least 1 or 2 times throughout the day it just stops playing and drops off. I have to hold the power button in on the unit to reset. Once it boots up, then it is shown on the network in the app. This is super annoying. I am not sure what happened to it as we didn’t change anything. How can we fix it? We are using the S1 controller app until we update the Play 5.

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D
3 years ago
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