Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,175 Topics
  • 6,685 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1175 Topics

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Noodles.n.doodlesContributor I
asked in Portable speakers

Sonos Roam continually ‘offline’ on S2 app yet sucessfully connecting to spotify via airplay

I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?

3
James L.
2 years ago
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Mike CaContributor II
posted in Portable speakers

Speakers Disappearing

Speakers disappearing from system.  No longer visible within Sonos app nor within Spotify airplay, etc.  Yesterday, I noticed it on my Android phone. Today, its on my iphone. It’s not limited to a speaker type as it’s impacted my Play 5 Gen2’s, many Sonos One SLs, Sonos One and Move.  Still showing on Playbar and 1 one SL.  Was there a new product release?  My home lost power 6 days ago for an hour, but never had any issues in the days following.  Sonos tech, please advise.   One other item to note, one the speakers no long showing up, actually still streams radio.  

3
M
3 years ago
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nikkejgContributor I
asked in Portable speakers

Issue connecting Sonos Move to Deco 5 Mesh Network

The Sonos Move is my first and only Sonos device and I can’t get it to connect to my wifi. I have Xfinity wifi with a Deco 5 mesh network. I tried turning off 5GHz network on the Deco, but that didn’t help. Any ideas?

3
Paul A
3 years ago
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EkvContributor I
asked in Portable speakers

Sonos Move Connection Issues with Mesh Networks

Are there any known issues with Move and WiFi mesh networks, in my case Plume Networks? I have been having issues connecting my Apple devices using AirPlay 2 to my Sonos Move, but only when I move it.  I can connect without any issues when the Move is at it’s base.  Ie it is connected to its typical WiFi pod, and that WiFi pod happens to be Ethernet connected to my router.  However, when I move the Move into another room I can always see the Move listed on my Apple devices as a speaker that I can AirPlay to, but it typically, but not always, fails to connect.  Also, sometimes, when it is playing music away from its base, after using it for a while it disconnects and I’m unable to connect it again. As a note I have tried multiple devices, iPhones (XS and 11) an an iPad, all on the latest O/S.   Also, I am NOT using SonosNet, ie everything is connected to the same WiFi network, none of the Sonos devices are connected to Ethernet. I have confirmed that I always have solid WiFi signal stre

3
G
3 years ago
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hvidegaardTrending Lyricist I
posted in Portable speakers

Move connection - new finding

Like a lot of other people I am deeply frustrated with connectivity of the Sonos Move connected through my mesh wifi network. While I previously haven’t been able to find any consistency in when the move sent offline, disappear from the app or was visible but without any contact, I just now found a reproduceable behavior. If I turned Off my wifi on the phone, closed the app and stood near the router of my mesh system (making sure I would Connect to that and not the satelite) and then turned on my wifi and opened the app all speakers of my system appears incl the move and could be controlled. If I then repeated the above but stood near a sattelite the Move speaker isn’t visible. But all other speakers are and working as expected.  the “funny” thing is that in the last scenario that isn’t working the move and my phone is connected to the same sattelite. This problem is ONLY with my move. All other works as expected.  my mesh system is Netgear Nighthawk wifi 6 mesh system with router and

3
H
2 years ago
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RschotContributor I
asked in Portable speakers

Sonos Move disappeared from app, while it is playing a playlist

I have a Sonos S2 system running latest updates over a wired and wireless Unifi network. Speakers keep dropping from system. This morning I got 8 back up by wiring 2 to my LAN. The Sonos Move was difficult. I had to put it on a remote (wired) access point in the garden, far enough away from the other Sonos devices. I did a factory reset and re-added it to my network. All seemed find again. I put on a playlist and carried it back in the house. Now my Sonos Move is playing the playlist without any disruption, but the device is lost from the app.Sonos move is 30cm away from nearest access point and signal is great.I’m baffled and lost. Help. 

3
Corry P
3 years ago
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PeeWee226Contributor I
asked in Portable speakers

Sonos Move on Sonos1 app

Help! I got my Sonos Move today. I have older products and use the Sonos1 app. I cannot get the Sonos Move to connect to the system. 

3
J
3 years ago
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CMM67Contributor I
asked in Portable speakers

Can Roam connect to Boost as opposed to my general wifi?

My new Roam wants to connect through a pop up in the Sonos App and I can’t find a way (having reset twice so far) to get the Roam connected to Sonos Boost and not the general home wifi. It will only show in the Sonos System Info in the About My System as WM 1 while all other products are WM 0. It will be frustrating if the Roam cannot benefit from the Boost while at home and therefore suffers the very same problems that caused me to get the Boost in the first place. 

3
ratty
2 years ago
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AMG in SFContributor I
posted in Portable speakers

Connecting Move to MYX Fitness Bike

I bought a MYX Fitness bike with 22” Bluetooth enabled display. The bike pairs with Bluetooth headphones but doesn’t recognize my Move. My Move is working and pairs with other wireless devices. I contacted MYX and they said they don’t support wireless speakers (I didn’t know it was possible for a Bluetooth device to pair with headphones but not Bluetooth speakers). However the bike does pair and connect to my old Big Jambox wireless speaker. I’ve seen the thread here that Peloton has a similar issue. Anyone able to surmise whether or not I’ll be able to connect to the MYX bike… and how?  thanks! 

3
Annazel S
3 years ago
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OzGerardContributor I
posted in Portable speakers

Sonos Move not connecting to Boost

Does anyone know if sonos plan to update the move so it can connect to the boost.Seems absurd the the most portable device can not connect to the unique sonos wifi network while all other devices can.I specifically purchased the boost to fix the audio interuptions i was having with the move.Silly me, customer support have informed me that the move is an independent device.Strange that its not clearly marked on the box and that sonos advertise seamless connectivity and integration  

3
Ken_Griffiths
3 years ago
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ashurley86Contributor I
asked in Portable speakers

Sonos Roam skipping or repeating songs

I'm having this issue, specifically with the Roam (I have other speakers, including the Move that don't seem to be having this problem). Is anyone else having this issue, where the Roam is skipping or repeating songs? 

3
Corry P
2 years ago
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hailhim88Contributor I
asked in Portable speakers

AirPlay from iPhone8 to projector w/ Sonos Move audio..

Hi. I am trying Apple iphone 8 to airplay 3 mirroring content to viewsonic projector(  fr iphone 8  ) with the  audio bluetoothing to sonos move   Can this be done?Not sure if this is an airplay or sonos question or both thanks!

3
Paul A
3 years ago
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mjdscienceContributor I
asked in Portable speakers

Sonos Roam Won't Pair

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

3
G
2 years ago
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tssfContributor I
posted in Portable speakers

Sonos Move setup on new network

I brought my Move with me to a vacation rental house for the month and have struggled to get it to work in this network. I’d prefer not to switch to Bluetooth because multiple people use this Move. At home my Move is part of a Sonos setup with several other speakers. I brought it to this house, followed instructions to setup the move, also reset the Sonos app on my phone, followed the steps to setup a new device, played a song, and then the next day my iOS app says “Unable to connect to Sonos.” I went through the whole setup again and hours later it went back to the same message. Any idea what the issue is?

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T
3 years ago
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GuiaryAvid Contributor I
posted in Portable speakers

Turntable to Port to system, Move(s) not responding?

Just like the title says, diagnostic number is 113072795just wondering if it’s bandwidth or what not. Audio delay is max on the port and I’m keeping the signal uncompressed (otherwise what’s the point of playing vinyl).the two fives, two ones, and port are working how they should and usually the basement playbar with ikea lamps work fine. Just wondering why the moves can’t be linked to sonosnet? And maybe switch to the house network when outta range of sonosnet? Dunno the fine details about how the move functions just that these two speakers are the only real loose ends on my perfect full cabin sound (in my ears that is). thanks all! G

3
G
3 years ago
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RetnyapContributor I
posted in Portable speakers

sonos Roam audio drop out

Hi, I have recently purchased a Sonos Roam primarily to use while in the garden. I have set the Roam  up in the kitchen (WiFi) and it is connected to a Sonos One (WiFi in the living room) ) a Sonos SL (Ethernet in the TV Room). Generally when playing in these locations the performance is fine, occasional buffering🥴. My problem starts when I attempt to move the roam into the garden, expecting it to pick up the Belkin  WiFi extender. Initially it works ( it is within WiFi range (confirmed through WiFi checked on iPhone) however it then stops. I have read on various forums that this is now a common problem. What is being done to correct this “NOT SO ROAM…..ABLE DEVICE.”

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Ken_Griffiths
2 years ago
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daveacContributor II
asked in Portable speakers

Sonos:Move won't connect

I’ve had universally good experiences of SONOS...up until now.  I’ve just bought a Move and I cannot get it to connect.  There are other threads that hint at this but none of the workarounds seem to work. I go to add the speaker in the iOS app, it recognises it, goes through the setup and then tells me I will need to connect via iOS accessory setup.  There is a button in the app that says “Go to accessory setup” which doesn’t work.  Others have posted a workaround - minimise the app, go to ios settings, wifi, and select the Move - this starts but ultimately produces an error and fails.  I have tried my iphone and ipad.  My wife’s ipad is still on iOS 14.2 and gets further through this workaround than my phone or ipad but still ends in an error.I’ve spoken twice to technical support and couldn’t get any further than the advice to try and find a friend or neighbour to borrow an Android phone from for a couple of minutes to set up the speaker with!This seems to be a known issue with sonos

3
M
3 years ago
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B9bennyContributor I
posted in Portable speakers

Setting up Roam when you have an old S1 system

If you have an old S1 system and want the Roam set up as a separate system on S2, you need to swithc off all your product, while you set up a separate system, or you can’t setup your new Roam.After setting up a new system in S2 app, your can switch your old products on again and access them in your old S1 app.After setting up the Roam via network, you can switch on the bluetooth system.Only that way you can get your Roam to work,It took me a while to get it to work, but now it works fine.SONOS please let your customers know this fix, or you’ll get unsatisfied customers.

3
Xander P
2 years ago
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CoachBatchContributor I
posted in Portable speakers

Roam wont stay Paired

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

3
melvimbe
2 years ago
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PancakeContributor I
asked in Portable speakers

How do I get Move to connect to same GHz as the rest of the system?

Hi how do I get move to connect to same ghz as the rest of the system? my move keeps either disappearing or showing as offline on the app. It’s connected to the internet ok, I just can’t control it via the app. apparently, according to support the move is on 5ghz with the rest of the system on 2.4ghz. That’s as much as I understand I’m afraid. thanks  

3
J
3 years ago
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Marshall WContributor II
asked in Portable speakers

Can i Pair Sonos One with Roam

I have One Sonos One Gen 2 and im looking to connect to a turntable without spending hundreds. Can i pair a Roam with my Sonos one and then pair them to my bluetooth turntable?Thanks

3
M
2 years ago
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NyeContributor I
posted in Portable speakers

connecting Move to a wifi extension

My Move is connected to my WiFi router most of the time. However, there are times I need it to connect to a WiFi extender. Is it possible to set it up so that it connects to whichever (router or router extender) that has the best signal?

3
ratty
3 years ago
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danieljohnContributor I
asked in Portable speakers

My Sonos Move cuts out every 5-10 minutes when using Bluetooth

Hi there,I bought the Sonos Move speaker primarily to use as a bluetooth speaker but I often have problems with it, especially when using Windows or Android devices. For some reason it doesnt happen as often with Apple devices.Basically the audio will cut out briefly for about half a second, and this happens at regular intervals of around 5-10 minutes. Can anyone help me with this? Is the speaker faulty or is there something that I’m not doing right? Any advice would be much appreciated. This is otherwise a great speaker. Daniel

3
H
3 years ago
S
sipperContributor I
asked in Portable speakers

Cannot turn Roam on

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

3
S
2 years ago
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DuDContributor I
asked in Portable speakers

Move showing as Offline and won't connect when showing on Spotify

My Move shows as offline in App, however when connected to Airplay will stream without issue until added to my network, then the Move drops out.  I have reset and rejoined the Move several times without any improvement.  A System Diagnostics report has been submitted. The Bluetooth button does not switch between WiFi and Bluetooth :-(  Any help would be appreciated.

3
James L.
2 years ago
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