Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,190 Topics
  • 6,735 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1190 Topics

G
garys.cmhContributor II
posted in Portable speakers

Move/Rooms/Grouping Question

Boy, I thought this would be an easy question to find an answer for.  I found the same or similar question being asked in multiple ways, but none of the answers so far seem to work.  I suspect this is a very basic question, so apologies in advance . . . I have an existing Sonos setup that I am using primarily for home theater & music listening.  Gen2 Beam, Sub, two Play:1s.  Pretty typical.I have just purchased my first Move and I’ve set it up as an independent speaker/room called “Move” (the default).I would like to add the Move to the existing setup so that it works as part of the home theater group - its main position is going to be in the dining room half of a large living/dining room area.But I also want to use this as an indi speaker when outside or upstairs in a different room.  Pretty simple, eh?I thought I could accomplish this flexibility by setting up Groups on the Sonos app, but the app tells me that I need at least three rooms to begin employing groups in the way that

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Airgetlam
1 year ago
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Herg1Contributor I
asked in Portable speakers

Roam not detected

I have been using Roam for a few months and recently it is. I longer detectable in my products list. Attempted the factory reset many times with Roam fully charged. No Orange/White or Green light sequence every occurred. Stayed white entire time.  

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Ken_Griffiths
1 year ago
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Jimlasher2Contributor I
asked in Portable speakers

roam turns off

For the past two days, my roam turns itself off and the LED light blinks red. Yesterday I was able to read about a reset, but today that is not working. Is there an exact process to the reset? Will I have to do this daily?

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Corry P
2 years ago
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ThelastshaunContributor I
posted in Portable speakers

Can’t pair Sonos Roam using Bluetooth

Hey there,I’m unable to pair the Roam via Bluetooth with my iPhone or iPad. When I try to follow the directions online, I only received a flashing green light and the device doesn’t show up on my phone or tablet in my Bluetooth preferences. I tried a factory reset which may have actually screwed me because I’ve read that I first need to set up the Roam when on a wifi network. I’m currently away from home which means I can’t sign into or alter my Sonos account. Am I missing something? Can’t I simply use the roam as a Bluetooth speaker (like other Bluetooth speakers) without having to log into my Sonos app? Any help appreciated!

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106rallye
2 years ago
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dubonvinContributor I
asked in Portable speakers

Sonos Roam - how to prevent others from connecting to it

I brought my Sonos Roam to the hotel I’ll be at for 2 weeks. The wi-fi here doesn’t require a login.  How can I prevent others (who are on the same wi-fi) from connecting to my Roam? It has already happened three times .. including once in the middle of the night when my white noise was interrupted by someone’s dance music (!). 

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D
2 years ago
David Randall
David RandallContributor I
posted in Portable speakers

SONOS Move cuts out on bluetooth connection often

Wow,I received a SONOS Move for Christmas 2020.  I set up a SONOS account.  Annoying, but  required.  The sound quality is really good.  So good that when I read that you can stereo pair 2 MOVES, I bought a second one.  Then I discover that it only works using WIFI and service.  Disappointed - but buyer beware!I hoped to stereo pair with my bluetooth, but nope.  It can’t do it.  So I have two bluetooth speakers that sound really good.If the SONOS Move would play my bluetooth songs I would be happy.  I notice that the speaker stops playing briefly ( maybe a half of second ) every so often,  I read all the comments and suggestions that offer guidance to solve my own problem.Today I documented 100 minutes of SONOS playing bluetooth.  Ten times in 100 minutes the sound dropped.  Disappointing.  The Move cannot even play bluetooth.To compare I tested my old $50 bluetooth speaker on the same bluetooth player.  No drop out of sound for two hours.  If that speaker sounded better I would listen

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David Randall
2 years ago
tonsure
tonsureAvid Contributor I
asked in Portable speakers

Anyone else experiencing a crazy amount of glitches?

I’ve recently moved apartments, so I can’t rule out a myriad of variables. But: wow. My system has gone absolutely haywire recently. Components simply disappear for no clear reason (my paired One SLs, but also my Roam, just completely drop-out of sight). Airplay has essentially stopped working without a crazy amount of hiccuping. The S2 app will fail to connect to a device that is clearly playing music. And, what convinced me to write this message: my Ones are playing music right now that is not in any queue and not controllable by either S2 or Apple Music. It’s like the things are haunted. I’m going to go for a factory reset on the Ones, but— just wondering whether there’s some kind of system-wide glitch happening right now (since I noticed that there’s an alert from Sonos concerning Google Assistant. Not that I use any voice controls, but still— this is all quite weird).One of the risks, I guess, in investing in a fully-digital system. It either works—or it really really doesn’t.

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tonsure
2 years ago
A
Audio7Contributor I
asked in Portable speakers

Sonos Move keeps freezing

My Sonos Roam freezes up EVERYTIME it is left alone for a while. This is unchanged whether it's charging on its base, or in standby mode, or left on. After a few hours of inactivity, it becomes completely unresponsive. The lights are on and pressing the button creates feedback noises, but it doesn't actually do anything, and it shows it to be disconnected in the Sonos app. The only solution is to power it down completely and start it again. It connects and works fine then, but sure enough a few hours later, problem reoccurs without fail. This is extremely frustrating. A quick search revealed that this seems to be a widespread problem. There's a reddit thread on this with people praying there will be fix soon. It seems like it started happening about 2 updates ago. The latest update did not fix this behaviour. Please advise. I've had this unit for less than 6 months. 

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A
1 year ago
A
ace151Contributor I
posted in Portable speakers

SONOS ROAM doesn't work

I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app.  The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week) The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant.  The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app.  After being a long te

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J
2 years ago
K
KeithFMContributor III
asked in Portable speakers

Has the stereopairing continual drop out on the Roam been resolved?

Has the stereo drop out, and it’s reliability, on Roam been resolved yet?

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Ken_Griffiths
2 years ago
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ThomasVandrommeContributor I
asked in Portable speakers

Unable to group multiple speakers and play all the same music

Hi,I’m starting to getting really desperate here.I have a house full of sonos speakers, mainly Play:1 and One’s. For example you have the living room with a stereo pair of Play:1’s, on my desk there are 2 One’s in stereopair, and in the kitchen there is a Play:3. Every Sonosproduct I have is wireless connected, and connected to a professional Wifi-system. That last part is my actual job. I install professional wifinetworks. But to be honest, I never experienced that much issues with sonos, at any client, with the same wifi-hardware. Everything is Ubiquiti Unifi. I can garantee that every speakers has its own access point withing max 3-4 metres, and the connection is perfect. The problem I have is that some speakers suddenly start, and stop playing. I haven’t been able to have them all play the same playlist. Sometimes it works to combine living room and kitchen. When I group more then 2 groups it never works. Very frustrating. So after half a year of trial and error, I can honestly say

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Corry P
2 years ago
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AndyBassAvid Contributor I
asked in Portable speakers

Roam audio glitching

Hi,I have recently bought the Roam (fabulous), and noticed it has a tendency to glitch its audio. These are very minor audio dropouts lasting (at a guess) a couple of hundred milliseconds, but happen repeatedly. It has happened when grouping the Roam to the Arc (part of Sub+1s setup), when playing TV audio to the Roam, or just music. The Roam is close to lots of Sonos speakers, so range is not an issue. Whilst playing say from Spotify, the Arc setup plays smoothly, but Roam just stutters annoyingly.It’s as if there is interference that Roam is susceptible to, whilst Arc is not.I am only using Sonos app S2.I have had Sonos for over a decade and not had this problem before (except when there were bandwidth / internet issues).I have yet to try with other Sonos speakers - I have a Move and several others to experiment with, but I thought I’d ask if anyone has experienced this with their Roam too?Many thanksAndy

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A
2 years ago
J
jennlovedContributor I
asked in Portable speakers

Sonos Roam paired speakers at vacation rental

Hi! We’d like to take our paired Sonos Roam set with us to a vacation rental and set them up on the WiFi system there (there will be no Sonos network at the rental house) Is this possible? If so, how do we do that? Thank you! 

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E
2 years ago
T
tonyerakerseContributor I
asked in Portable speakers

Sonos Move Offline very often, problem to get it Online

My Sonos Move is Offline in the morning. All other Sonos unit work good. It has power all night. Then it have problem to get it Online. Find missing unit dont work. I have to restart all Sonos Unit, and WiFi thant it can bee Online. No problem with WiFi for all other unit I have works fine with WiFi. The problem have been more and more last mounth.

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T
2 years ago
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GeirjacobContributor I
asked in Portable speakers

Problems configuring Roam

Problems configuring Roam (using Google WiFi) - I do as I’m told, but receive the message Sonos not found. Tried resetting to factory default - same result.

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G
2 years ago
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bone_tzContributor I
asked in Portable speakers

Unable to connect to device.

Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?

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Corry P
1 year ago
J
Jwilson92Contributor I
asked in Portable speakers

roam lost internet connection

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 

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O
2 years ago
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Milkshake JellybeanContributor I
asked in Portable speakers

ask Sonos Roam to play music

Just setup my Sonos Roam, and set it up with my Google Home Account. I can ask my Sonos Roam "hey Google what is the time?" And it will tell me correct time just like my Google home. But if I say "hey Google play some music" it says sure playing music on YouTube music (the default setup music app) but then says, sorry I can't play music at this time. Thought it might be Google Account but all Google minis and home work just fine. I tell them "hey Google play music" and they all do. Am I doing something wrong or miss something on the serup?

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Ken_Griffiths
2 years ago
M
Mike WillAvid Contributor I
asked in Portable speakers

Move - WiFi 4

A new feature on my Ubiquiti Dream Pro router (https://www.ui.com/consoles) shows my Sonos Move using the WiFi 4 standard.  Is it possible to change that so Move uses WiFi 5?

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M
2 years ago
S
ScootishBittleContributor I
asked in Portable speakers

Paired Moves + Sonos Connect Driving Polk Atrium 6 on the Patio

I’ve got L+R Sonos Moves (MOVES) and a pair of Polk Atrium 6s that are connected to a Sonos CONNECT (PATIO).  When I play music, I group them all together and they sound great.  However, I have to set the volume level of PATIO 33% - 50% higher than the MOVES so I can approximate balance between the four.  Is there anything else I can do to achieve greater and better parity between the four?  

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airforceteacher
2 years ago
K
khouzamContributor I
posted in Portable speakers

When will Bluetooth stereo pairing and grouping updated on Roam and Move ?

Dear SonosI am using 2 Roam in stereo pair (left & right) and 1 Move in the middle for watching movies on my MacBook Pro.Unfortunately this setup is only available on WiFi and is having a 2sec sync delay when watching movies, streaming, Youtube, Netflix, etc.To fix this issue I use the Bluetooth connection from mbp to Roam and the sync is always perfect.No more sync delay!Problem is my 2 Roam cannot stereo pair (left & right) but only group when on Bluetooth.An update for Bluetooth pairing and grouping on Roam and Move would also be great to consider for outdoor, travel, vacation, work, etc. as they are meant to be used as well outside of a WiFi network, they Shouldn’t they Move and Roam around like they’re name suggest?Unfortunately only 1 speaker at a time can be used on a location out of WiFi network where Bluetooth is the only option available. The Big question a lot of Sonos fans would like to have an answer for : Are you going to update Move and Roam to make them stereo p

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106rallye
2 years ago
I
infocyteContributor I
posted in Portable speakers

Sonos Roam not playing audio from Nintendo Switch over Bluetooth

I have a sonos roam and a nintendo switch. For several days I was able to connect and play audio over bluetooth from the switch with zero issues, but out of the blue today the sonos will connect to the switch, play the "paired" chime sound, and will not play any further sounds as long as it continues to be paired.I can pair other bluetooth audio devices to the switch and have them play audio without issue, and I can pair the roam to a laptop and my phone over bt to play audio without issue.So far I've tried:restarting the switch restarting the roam everything described here manually unpairing the roam from all other devices manually unpairing the roam from the switch, then re-pairing factory-resetting the roam validating that the switch is not in need of any updates (it's not, and there have been no updates since Jan 19th) changing volume from both the switch quick settings and on the sonos itself (the sonos will make pinging noises as I increase or decrease the volume on the device, b

4
L
2 years ago
A
acpyContributor I
asked in Portable speakers

sonos roam wont turn on

I have recently purchased a Sonos Roam as my first Sonos purchase, i was impressed with the quality of the sound coming out of this little guy. However each time it runs out of battery, I have difficulties in turning it back on/waking it up even though I have put it back on charge for at least 2 hours before attempting to power it up. I have installed the latest update for the software, Had anyone experiencing the same problem? As this is now turning into a massive disappointment for the product, what good is it to have a good sound but cannot be turned on!   

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A
2 years ago
J
James BlondeAvid Contributor I
asked in Portable speakers

Possible to use trueplay device to configure a different room?

Is it possible to use a Trueplay device (a Roam for example) to configure your wider system, rather than use an iPhone?Reason I ask is I no longer have an iPhone after I left my last job, and I use personally use Android.  So I no longer have a mobile phone that works with Trueplay.  (my wife still has an ancient iPhone, so can use that if I really need to).  But I do have a trueplay speaker - the Roam - in the kitchen.Anyway to use the mic from the Roam to configure my Living Room set up? 

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ratty
2 years ago
C
casabrandtContributor I
asked in Portable speakers

cannot enable microphone on Move (touch button not working)

I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below  

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UKMedia
2 years ago
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