Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 765 Topics
  • 4,536 Replies

765 Topics

S
SailinginContributor I
asked in Portable speakers

sonos roam incompatible with other sonos products

I’m beyond frustrated with Sonos. High quality, expensive hardware with some of the worst software. Bought a new Sonos Roam, took hours to set up, had to download the new app. Now the rest of the system doesn’t work.has to set up two networks. Sonos 5 now will not even power up and roam can’t be grouped. So I have an expensive mobile speaker that only works off broadband, must have internet and doesn’t group with my other products! 🤬 which clown came up with this corporate strategy. Next job marketing manager for Budweiser. 

2
Corry P
11 days ago
K
KazariaTrending Lyricist I
asked in Portable speakers

can you connect the nintendo switch to the move

Hiwhen I try to pair my switch to the move via Bluetooth I get an error message. The device is found but the connection is denied each time. I read on reddit other users having the same issue. Do you confirm that ? Does anyone have a solution for this?

2
K
11 days ago
R
Rob777Contributor II
asked in Portable speakers

Trying to Add Sonos Roam but...

I have a Sonos S1 system at home with a Play 3 and Play 5. I realize these are older products. I have downloaded the S2 controller to try to add the Sonos Roam I purchased today.It’s not letting me add it as it’s showing my S1 products and labeling them incompatible. I’m not seeing Roam at all (it’s powered on). Don’t really know what to do at this point. 

2
R
1 day ago
sf64
sf64Contributor I
posted in Portable speakers

Feature Request: Allow limiting the max charge of battery-powered products.

Hiya! This is gonna be one heck of a first post for this forum. I’ve had a Sonos Roam for a while now, and I love the thing. Really, I do, or at least I did… then I started worrying. I had to RMA my first unit the year I got it, because the battery health had worn down so far during its usage cycle that it refused to start up anymore. For reference, this is what I experienced: The Roam refused to respond to the power/bluetooth sync button, media buttons, or microphone button. The Roam’s lights would not turn on, and the speaker would not connect to the local network. The speaker would let the power light fade on, sit a moment, then abruptly shut off entirely when at rest on its wireless charging pad. The speaker would not respond to the support rep’s “plug it in and leave it overnight” troubleshooting step. Later on in the day, I found that often times, the Roam and other battery-powered Sonos products relied on their batteries for things like keeping the internal clock running. When m

2
Stanley_4
12 days ago
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BrettneuContributor I
posted in Portable speakers

Very Dissapointed

I have been a huge fan of Sonos for many years but just had one is probably the worst customer service experience with any company that I can recall. I purchased a Sonos Roam with the idea that I could use it in a small room in the house on Wi-Fi and bring it to the office to use on Bluetooth. Unfortunately, there is a problem with the speaker where it powers off on its own randomly anywhere between 10 minutes to an hour. I reset it to factory settings, without resolution. After 90 min (mostly holding) w tech support, they could not figure it out and wanted me to video the speaker to capture the random moment it powers off. I explained that I do not have time to waste doing that (could be 45 minutes or so of recording). They then told me to call sales for an exchange.  After another 30 min w sales, I was told it would be escalated and I would get a return call.  2 days later I still did not hear back, and called again.  After another 30 minutes, I was told its 10 days past the 45 d ret

2
B
11 days ago
C
CryptanosaurusContributor I
asked in Portable speakers

sonos move not showing up on app!!

I am trying to set up a Sonos move for the first time. It shows a message saying "Sonos move is connected to wifi but may not show up in the system tab. If so press and hold the power button for 5 seconds then turn on again and continue setup from the systems tab."However nothing shows!! I have reinstalled the app and reset to factory settings multiple times and cannot think of anything else. 

2
C
14 days ago
P
petenicholson1978Contributor I
asked in Portable speakers

connecting Sonos Move to new network.

Hi. I’ve recently started using a new mesh router. I’ve managed to hardwire all my speakers except the Move without problem. However the Move won’t use SonosNet. However i can’t connect it to my new network. I’ve tried factory resetting but for some reason it automatically reconnects to the old network and I can’t work out how to stop it doing so! Any ideas guys?! Thanks! 

1
Paul A
2 years ago
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geekjitsuContributor I
asked in Portable speakers

Sonos Port won't move to new WiFi network

I migrated all my Sonos systems (7 not counting surrounds/sub) to a new WiFi network.  The “connect 1 to a wired network” method only moved about half of my systems to the new network.  The rest I had to do a factory reset and then during set up they joined to the new network. The only exception is the Port.  After I reset it and go through the setup process, in which I join it to my new WiFi network, it will join to the new network temporarily, but after a few minutes it rejoins the old network.  I tried resetting the Port and leaving it powered off for a few days then setting it up, but it still rejoins the old network after a few minutes. I’m not at a point in my device migration where I can alter the old network in any way (i.e. can’t change SSID or password). Any ideas?8.5.7 

1
Rowena B.
2 years ago
A
AJ26Contributor I
asked in Portable speakers

Move Bluetooth with no private WiFi/setup

Hello,I have a factory reset Move (flashing green) and am unable to set it up due to not having a private network (the wifi I use is a public network with both a username and password required to log in). Since I won’t be able to use it normally due to an inability to set it up, just Bluetooth functionality would be great. Unfortunately, the back switch button for Bluetooth does nothing – presumably because it is not setup. Is there a way to bypass straight to Bluetooth functionality without the move itself being setup? And if not, is there anything at all I can do with my Move, or is it just a brick until I can get to a private network? Thank you so much,AJ

1
106rallye
2 years ago
D
Dcgman#1Chromatic Producer I
asked in Portable speakers

Port/Boost on the way

I just received my Move today. All set up and playing. Sounds great. I have both Port & Boost coming next week. Question. All my Sonos is on my wifi router. When I get my Port and Boost should connect my Port first before connecting my Boost? Is there a certain procedure to connect Boost when all of the Sonos are already on a router wifi? 

1
Airgetlam
2 years ago
M
MidFContributor II
asked in Portable speakers

Can't group stereo-paired Move speakers with my gen2 Play:5

At my office, I’ve successfully set up and stereo paired 2 Move speakers and also wirelessly set up my Gen2 Play:5 to the same wifi network (both listed as WM: 1). I have no problems playing music on either the Move speakers or just on the Play:5. When I start playing on the Move speakers or the Play:5 and then group with the other Room, the Sonos app shows the little music playing bars on both rooms. But no sound comes out of the speaker(s) I just checked to be grouped. So, if I’m playing on the Play:5 and check to group the Move speakers, all looks normal on the Sonos 2 app but no sound comes from the Move speakers. And vice versa - start with the Move speakers, group with the Play:5, get no sound from the Play:5.I don’t know if this is relevant, but I think I read in some Sonos community thread that problems grouping with Moves could be alleviated by setting up the Move speakers on the 5Ghz band and maybe selecting a different channel. This is a little out of my depth, but I don’t s

1
James L.
2 years ago
D
dasarpContributor II
asked in Portable speakers

Best way to set up Move away from home

I am away from home in a family house (different wifi network, geographically separated), but have bought a Sonos Move. What’s the best way to set it up? I want to be able to start using it, but then when I go home have it join the rest of my main Sonos system. Should I set up the move with a new/different Sonos account (email) at my family home, and then when I return home, should I factory reset the move and re-set it up on my home wifi + home Sonos account? Should I first set up the Move using the same Sonos account but different Sonos system (apparently one account can have multiple systems?). Then when I take the Move home, somehow have it join my home system (I hear the Move can join multiple wifi networks?) Is one better/cleaner? I don’t plan on moving back and forth between these two places, I just don’t happen to be at home when first starting to use the Move.

1
melvimbe
3 years ago
D
DaanDrubbelContributor I
asked in Portable speakers

creating surround set up

i can't create A surround set up with my beam and 2 sonos moves, ik can play tv sound on al of the 3 devices but then they dousnt sound equal to echt other... what can i do or is this just a set up that just dosn't work?

1
Airgetlam
2 years ago
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GregnixonallstarsContributor I
asked in Portable speakers

Wifi Extender + Boost + Move

I recently added a Boost to my system, as the core wifi network uses a set of extenders and I kept getting the ‘wifi extender’ error message. However, because the system includes a Move - which apparently cannot connect to the Boost - the message won't go away (unless I power off the Move and exclude it from the system). Any suggestions? It’s super annoying that the system won’t function together properly. 

1
buzz
2 years ago
I
IanClarkContributor I
posted in Portable speakers

Sonos Move won’t play anything via voice command

Hi, Alexa responds that it is playing something but nothing comes out.  I can play via the Sonos app fine.  I have tried with Spotify, tune in, Apple Music, Amazon music with no luck.  Very disappointed!

1
Corry P
2 years ago
C
cjha_Contributor I
posted in Portable speakers

Setting up Sonos Move on multiple and accounts

Hi there, I've been having the hardest time setting up my sonos move. I have two sonos speakers (the SL one and sonos move) and two wi-fi routers. How do I add them both to the same account, so that when I switch to one wi-fi router, it automatically connects to the sonos system connected on there? Because currently the sonos move and the sonos SL One are connected to acocunts on separate mobile devices, but I'd like for these two accounts to be able to connect to both of these speakers. Every time I try to add product / join system for the Move it keeps buffering and the options to add accounts are grayed out even though I’m already connected to the appropriate router.  I'm outside of the service countries and I can't make international calls at the moment so I’d appreciate any/all help on here. Thanks!

1
106rallye
2 years ago
J
Jgalla3000Contributor II
asked in Portable speakers

Sonos Move battery life - Help!

Good evening, I’ve had my Move for about 4 months now and usually have it sat on its base. However, whenever I take it off to use it elsewhere in the house, the battery dies really quickly?  For example, today I took it off the base (it hasn’t moved from there in a few days so should be fully charged) and into the room I work out in for about 45 minutes (of music play time). I then turned the music off and went about my evening before grabbing it 2 hours later to take back upstairs, by which point it was totally dead. This has happened on a few occasions and I’ve never actually attempted to have it running on battery for longer than that.  Surely this isn’t normal? Can I expect that sort of performance or is it likely my unit has a bad battery? Any help appreciated before I contact Sonos!  Joe

1
Rowena B.
2 years ago
T
Tch1Contributor I
posted in Portable speakers

Sonos Move and Orbi Mesh problems

I’ve been having problems with my Sonos Move disappearing from my Apps and really bad battery life.  I have an Orbi mesh Wi-Fi system and guessed that the problem might have something to do with the way the 2 systems integrated.  I was running without a wired connection so on the Wi-Fi rather than Sonosnet. I tried adding my Boost back into the system and reverted to Sonosnet and all my problems have disappeared.  Much better battery life and no missing speakers.  I of course rebooted everything to minimise the chance of any conflicts.  Interestingly the Boost is plugged into an Orbi satellite (based on central location) and seems to work fine.  I’ve added the post in the hope that it might help others.  

1
ratty
2 years ago
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BajansaintContributor I
asked in Portable speakers

Sonos Move not visible on App.

My Sonos Move will not reconnect to the rest of my system after we had a power outage and lost Wifi for a period. Wifi router has been rebooted and I have followed all the steps on the app. Note that I am using the S1 app as 2 of my 5 devices are not compatible with S2. I have submitted diagnostics, number: 725298348

1
Paul A
2 years ago
N
NicoIasContributor I
asked in Portable speakers

Sonos Roam disconnected

Hello,I received the Roam sound system for 2 days and it no longer responds at all despite the on / off button pressed, the play / pause buttons pressed and not even the possibility of reinitializing. Only a white light is constantly on above the "micro" logo. Has anyone ever had this problem and was able to solve it?thank you !

1
James L.
2 years ago
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gmjrContributor I
asked in Portable speakers

System was 100% reliable until the Arc

 I started my Sonos system with a Move, which was remarkably easy to setup and has worked flawlessly.  Next I purchased the subwoofer and added a pair of One SLs (with which I created a stereo pair).  Again, all setup could not have been easier and all components--including the app--interacted without even a minor glitch.  All of these products, incidentally, we're acquired in the last couple of months.   Two days ago I picked up my Arc from Best Buy and the only thing that works consistently now is the Move.  The Arc works fine by itself, but the One SLs and the subwoofer will not connect at the same time.  We have tried the app on 4 devices (2 IOS and 2 Android)--two of them don't even show the Arc.  We have followed troubleshooting to the letter, unplugging/plugging countless times, doing factory resets on all components repeatedly, resetting the wifi router, etc.  At no time in the countless iterations of this process would all components appear in the app at the same time; further

1
Rowena B.
2 years ago
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ChristianDenmarkContributor I
posted in Portable speakers

Move is not charging in ring

HiI just got a Move, at first all seams to work fine, but after some hours on the charging ring it just stoped working. The battery was flat and it didn't charge on the ring. Charling directly with USB-C works fine and it connects and play fine. The charging indicator on the app is only on when the USB-C is connected. I have tried multiple outlets (they all works for all other devices). I have tried to measure the power from the connectors on the ring using a voltmeter, no indication of any output. Any fix ? Regards Christian

1
Mark P
2 years ago
M
MTrowbridgeContributor I
posted in Portable speakers

Sonos Roam Charging Performance

Any one else struggling with their new Roam?Using the new wireless charger and cable and the battery has gone up 7% in 50 mins whilst the system is off. 

1
Corry P
2 years ago
L
LDGContributor I
asked in Portable speakers

Captive portals

Hi Sonos, I have purchased a Sonos Move. I am currently based where I only have access to a captive portal network. Without sending the Move back to New Zealand is there any way I can enable the Bluetooth without registering the device?

1
Ken_Griffiths
2 years ago
N
NolhanContributor I
posted in Portable speakers

Can't connect Sonos Move to a second network

Hello, I'm french so I'm sorry by advance for my english.I own a Sonos Move and I live in two different house (I change house every week) and I i bring my Sonos Move in my two houses. At first it worked perfectly, I could connect my Sonos Move in both of my networks. However, it's been more than a month that I need to factory reset my Sonos Move every week because it cannot connect the the new networks. Everytime I try to do the setup where I click on "New router or changed WIFI settings". Then it says to put the speaker on the charging base and click on the "infinity" button behind the speaker (what I do everytime I try). And then it says that it can deconnect my phone from my actual network for a few moments during the setup of my speaker. But after 1-2min it says that there was a problem while trying to connect to my Sonos and I don't why I can't connect my Sonos Move to a new WIFI even that it can actually connect to 16 different networks.If anyone could help me with that problem i

1
UKMedia
2 years ago

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