Get help with your Sonos Roam, and Sonos Move
- 1,019 Topics
- 5,924 Replies
I recently bought 2 roams with the main goal of pairing them to my outdoor tv. I wanted a Bluetooth speaker so I can move them around rather then have a fixed soundbar. First use worked well set up as a stereo pair however now the sound and voices are a few seconds ahead of my TV and I can’t seem to get them synced up again. I read about a tv dialog sync in the Sonos app but that doesn’t seem to be available for the Roam. Just looking for any other ideas outside of restarting everything. Thanks for the help!
On holiday with my Sonos Roam initially paired with my iPad, then my wife wanted to use so I forgot the device and she paired. On reversal, I have lost all Bluetooth connection and cannot pair. Roam shows only flashing white, green or red light but no blue. I want to reset but it seems can only be done through original network - but we are in out hotel and so cannot connect. It asks if I want to reset via another I.e. hotel network but this doesn’t seem possible. Is there a way to pair the Bluetooth connection without going through initial setup via the home network? This is the second time in three months this has happened and means I will have to stop taking the Roam on holiday if I keep experiencing this level of drop out.
I’ve had two MOVE speakers less than a week and every day I’m constantly having to either delete or restore the settings so that I can get a connection to work. I’ve done the online chat and from what questions I’m given by the robot, they would have me believe that it’s not a SONOS problem but mine. My speakers are less than 20 feet from a wifi router. My phone which I use with the speakers is less than 2 feet from the speakers. This is going on EVERY DAY that I want to use them. I mean we’re talking $800 for a system that is total crap.
Hello,Just bought a wireless charger for the Sonos Roam and it isn't long enough to reach the plug socket in the place I wish to put it. Is it possible to use an adaptor? Or will this impair the function? If it is possible are there any recommended ones or will the basic type they sell on Amazon suffice? Thanks in advance Matthew
I’d like to be able to have the MOVE permanently on the second floor of my house. The receiver is on an upper floor and I want to keep it there. I have only a turntable connected to the Onkyo. Will I be able to connect via Bluetooth or WiFi to the speaker? (The Onkyo has WiFi and Bluetooth capability). I didn’t find an answer to this question specifically in the Support and I apologize if I’m missing it. If I can’t connect in this scenario, what do I need to do? Thanks!
I have a Roam, two Ones and a Beam (the latter 3 are grouped).When I’m listening to Spotify (on any device) it randomly stops and starts playing on the Roam. This happens when I’m listening on another device on my network but also when I’m not even home and just listening on my phone or in the car. Always to the Roam, not any of the others.I thought it might be a Spotify issue so I logged out of all devices and then reauthenticated. Just after I did that it randomly started playing a podcast (I use Pocketcast). Shortly after I turned it off it played another spotify track. The tracks it picks are very random too - not songs I would listen to.I’ve checked my network and nobody has sneaked on without my knowledge. At any rate, it is playing my media, just not what I’m asking.Any idea what is going on??
I have several Sonos devices including two Sonos Move. I’ve had them for a while, and lately they have started acting wierd. Both Sonos Move (and only the Sonos Moves) suddently stops playing the music and starts with an buzzing sound. To fix this I need to start and stop the music, and then its ok for some time and then this repeats for some times.I looks like this happens in the beginning of turing on the music, and after stop/start a couple of times it works for a longer period.I have tried changing wifi channels, and ensure to only have one wifi network avalible.I have a mesh network and uses th 5Ghz net.
Hello All, I have done some research on this issue, without a definitive solution that I can find. I have two Sonos One (Gen 1) and one Sonos 5 (Gen 1) and I have been relatively happy with these for years (minus the 5 that drops from my list of devices often and I have to “discover” it again, but different issue). This week I was given a Sonos Roam and immediately my frustration went through the roof. I am a fairly technical individual so I figured I would get the New Sonos app and use the original app to control the speakers that can’t upgrade (that still works, no problem) and use the new app to control only the Roam. However, the new app insists on finding the Gen 1 devices every time, and then locks the program with the screen that states these products are not compatible with the New App and open the Gen 1 app. This happens every single time. Why can the new app not just ignore the old equipment and run the new ROAM all on it’s own, without discovering the old equipment. No matte
Hi, all. I have a Sonos Move. I have trouble playing via the Spotify app. I can generally get it to play via Spotify now, but I have to go through a very awkward process: after I try and fail to play through Spotify once, I have to hold the power button on the speaker for about 10 seconds (speaker won't turn off otherwise after trying to play music from Spotify) then I can use speaker as normal using Spotify. Can you tell me how I can avoid having to do this painful process every time I want to use my speaker? Thanks
I replaced my 1st Roam as it kept dropping off the network and it wouldn’t respond to the App. The new one keeps dropping off the network as well. I have 6 other Sonos speakers around the house that are ‘always on’ and ready to go but I’m being told to reboot the Roam (every day). Very frustrating. When I turn it off it says its ‘off line’ but when on it doesn’t appear on the App. Is this a design fault ?
I’ve been trying to install my Sonos roam speaker since Christmas. My Sonos system is ethernet connected and consists of 7 speakers including a Sonos move. I have a TPLink AC 1750 router. The Sonos Roam Is does not connect to WiFi and is not visible Bluetooth. I have read through the documentation, i have tried resetting the speaker multiple times. I have tried connecting via Bluetooth with multiple devices. Nothing has worked.i am now at dead stop with the following characteristics: I am stuck at the flashing green light, i.e. ready for set up.I do not hear a chime when I power off any ideas.
My Sonos Move has stopped working. It appears on the app as requiring an update, but I get error code 888 and 1002 when I try to update. The only light that displays is the power light. I have tried to factory reset, I've held the infinity button for 3 minutes to get some form of response, but nothing. Even turning it off requires holding the power button for longer than 30 seconds. When I turn it back on, I get the amber light on the front momentarily. It's been on the charger cable whole we were away for 3 weeks. Could it be the battery needs replacing, and how do I do that. I've tried everything in the support suggestions.
Hi everyoneMy iPad app and all my Sonos devices were automatically updated to 14.12. And then, I cannot see my Roam any more…My iPhone app was still on 14.10, and the Roam was still visible (that is how I checked the Roam firmware version). When I upgraded the iPhone app to 14.12, the Roam vanished. I asked to the app to discover new products, but nothing happened. The Roam is still visible, and working, through Airplay.Does anyone has the same situation ?
I bought my Sonos Roam couple of months ago I connect everything with my Wi-Fi and my phone two weeks ago I bought new phone I Connect my phone to Sonos App of course but I forgot to connect to Sonos Roam to my new phonenow I’m vacationing in Bahamas and I cannot connect my Sonos Roam via Bluetooth help
Hello all, I recently got a Sonos Roam and have been disappointed that it has had constant connectivity problems. Often times it fails to connect, other times it says it’s connected and no sound comes out, other times while connected just tiny little bursts of sound come out of it, and sometimes it works properly. There seems to be no rhyme or reason to why it works sometimes but most often not. In any case, it’s far from the easy connection of other Sonos products that I was expecting. Has anyone else had this issue? Any tips on how to resolve it? Thanks in advance,Todd
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