Get help with your Sonos Roam, and Sonos Move
- 781 Topics
- 4,598 Replies
Sonos Roam Won’t Turn On
My sonos roam won’t turn on and it’s only 2 months old. Bought it for my birthday but didn’t get round to try connecting it to my sonos app until over a month. Tried to connect it with no luck and now it won’t even turn on. I heard lots of people have the same issue and other issues with sonos roam. What do I do? Many thanks.
Roam does not work right 75% of the time
Was given this Roam as a birthday present. Was super difficult to set up- spent hours trying to get it to connect and would make me start the whole installation and connect to devices at least four times. It was very frustrating. Finally got it to work pretty well most of the time. Now, six months later (and very light use) there is a red light flashing and my phone cannot connect to my Sonos Roam. Tried powering it down, uninstalling the app, reinstalling, nothing. I tried letting the battery go dead and recharging it in the hopes It might reset, but it flashes blue at first, makes a pleasant chime sound, then flashes red. i love the sound of this, but it seems like it is way more trouble than my cheap five year old mini Jambox that still works! Any suggestions?
How get a response from support
My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4 times now. No replacement. No answers. Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!
Problem adding Sonos Roam to system even after several factory resets still does not show up
I currently have updated to the latest Sonos App and run the update for the Sonos Roam.I am following the factory steps to add to the system and currently have a Sonos Roam in the system but for whatever reason I am able to add the Sonos Roam. It tells me to power down the roam and restart. Upon restart the Sonos Roam shows as offline in the app even after several restarts. I tried factory reset and to re-add a couple times and still no progress.
After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.
ASUS RT-AC88U WiFi router - again
I was very close to returning my Sonos Move before I found some posts here guiding me how to fix this. The previous post are kind of old, so I decided to make a new one, I cannot believe that this is still an issue - if someone here can explain why a default setting on a fairly common WiFi router will cause so much problems with Sonos Move (instability - disconnecting from WiFi all the time, google assistance not working etc) - I will be most interested to hear more about it.The fix is here (copy/paste from another post here). You need to log into the router - here is what I did: Connected an Ethernet cable to the ASUS RT-AC88U WiFi router, typed 192.168.1.1 in an internet browser and logged into the router (default username and password is “admin” (you should change this, I did and spent a lot of time trying to figure out what I changed it to...). navigated to the menu described below and disable “Airtime Fairness”“Wireless menu >> Professional Tab >> Airtime FairnessThis
"unable to play selection", everyday until reboot
Everyday I get the “unable to play selection” error and need to reboot the sonos move in order to play music. The app connects to the move but cannot play anything. Any advice on how to solve this annoying problem? (currently on verizon fios internet)
Wi-Fi Set Up to Cover Back Yard (Move)
I am a new Sonos owner. (Arc,Sub, Ones (2), and Move.I am slowly learning the system and how it operates with it’s mostly Wi-Fi technology. I have a “Netgear Nighthawk” mesh system with router and two satellites. The actual router is situated near the Arc. I have a relatively small one story home, (1700 sq feet), with a decent sized back yard. What I have learned, by trial and error is that I had to re-arrange my satellites and place one on the lanai to cover the Move which we use out in the back yard. I have it set up temporarily, Just plugged in on a covered shelf. I want get some inputs on how to set the satellite up more permanently. Iam curious about how the bandwith puts out of the device, and height to place it on the lanai. All suggestions gladly entertained. Thank you!
SONOS Move will not connect to Monster Bluetooth 2-in-1 Wireless Audio Adapter
The Move connects to everything else fine. The Monster adapter sees the other bluetooth discoverable devices around it just fine. It cannot see the Move. It’s sitting right next to the move, in pairing mode.Here are the specs on the Monster adapter. Providing this so someone can confirm they aren’t compatible, but also hopefully this will show up in the Google results so someone else doesn’t waste their time with the Monster adapter. P.S. the adapter works great with other bluetooth speakers, just not the Move. BT17(MBA9-1011-BLK)Bluetooth version: Actions V5.0Bluetooth frequency: 2402-2480mHzBluetooth distance: > 10M (No object)Bluetooth audio technology: SBCDual stream: Yes, can contact two devices at onceTX/RX mode interface: Aux/OPTBypass model interface: Aux/OPTDisplay size: 29*46*1.7MMMicrophone: NoBattery: NoCharging interface: Type-C 5VProduct size: 112.5*84*32.7mmProduct weight: 70.1gMaterials: ABS +PC
Might buy Roam for kid. Register it to my account or new account?
I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)
Sonos most frustrating product ever
I can’t seem to get Sonos working consistently. After playing around with it for an hour or so each time, I can SOMETIMES get my Sonos Roam connected to my iPad. So frustrating and all the explanations on how to make it work are mind boggling. Does anyone have simple (underline simple) instructions on how to get them to work? Otherwise I’m shipping them back to Sonos collect and they can bin them!
Problem reconnecting my Sonos Roam to new network
Hi I brought recently a new Roam and had it set up in our house. it worked perfectly. Then I took it to our summerhouse to install it on the existing network there. This network already have a Sonos Play 5 installed.I followed the Sonos advise and had the Roam reset back to factory setting. Sonos Roam flashing green now and ready to install.Procedure:Sonos app is somehow able to identify the Roam and the Sonos app(Sonos2) suggest the steps which are followed;In the app it says “Add Sonos Roam”. I click Activate Lets add the Roam to your system. I click Continue App says: Making Sonos Roam ready. App work in progress... Error appear: We could not find any Sonos products on your mobile network, so we cannot configure Sonos Roam. Try again.I tried many times with same result. My Play 5 plays perfectly on the existing network. I have tried to restart my router as well.CheersDennis
Sonos Roam Looping Light and is not working
Hi, I have an almost new roam and used like 3 times. I did not use it for some weeks and when I tried to use again, it was not recognised from the app. I hard reset the device and apparently it came back to normal but the next day it had the same issue. This time I tried to hard reset again but now it doesnt turn off. I press the power buttom for several secons, the upper light goes off for 2-3 seconds then you see an orange light at the base of the roam and then I got some white blinking lights from the top for some more secods to finally have a solid red light on the top. I have tried the hard reset by power off and play combination but this keeps cycling the lights all over again. What else can I do, this is almost new device and havent had any issues before.
Mac cant connect to SONOS until restart
Its pretty strange, I am using a Mac Mini M1 with the latest OS and updates. My 2 SONOS Move have the latest updates as well but as soon as I use Apple Music, the connection to Sonos gets lost after 5 seconds and there is no sound at all. Once I restart the Mac, everything works fine but if I go away from the computer and try it again after 30 minutes, I again cant connect anymore. If I restart, everything works fine.Any idea what causes this strange behaviour?
Works Great: Roam and Bind function on Asus mesh
I have a 2 Roam system running on an Asus mesh wifi. Worked great indoors but was having lots of drops when I’d move the speakers outdoors. This was frustrating because the Roams insisted on connecting to the router, which was further away, rather than the nearby node.Long story short, I used the ‘Bind’ function in the Asus App force each Roam speaker to connect to the node instead and now it works great. Note: it did give me a warning that the wifi signal at the node was poor so it may cause dropouts, however, this has not been the case and the node is clearly the better signal. But that would explain why the Roams weren’t automatically connecting to the node instead of the router: the mesh ‘thought’ that was the better signal. In any case, this was such an easy fix to a frustrating problem that I wanted to pass along. cheers,Frank
MacOS, Sonos, Airplay, Move
I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.
SONOS Move Died and Customer Service Was Useless
I tried using my Move and I noticed that it wasn’t connected to the network (I have 8 SONOS products connected). The white light is constantly flashing and I cannot turn it off with the power button or by doing a factory reset. It’s just completely unresponsive.I called technical support and they were useless. The guy seemed like he had never worked with a Move before and just kept searching the web for solutions that I already tried. Then, he asked for the serial number but didn’t even know where to find it. Finally, after 30 minutes of “troubleshooting”, he told me that I needed to send the unit back to him in exchange for a 30% off coupon. What? So you want me to send the unit back to you so you can refurbish it and sell it and all I get is a 30% off coupon? What kind of business model is this? I’ve been a loyal SONOS customer for over 10 years and you can’t even offer help to fix my product or offer an exchange?
Roam keeps breaking when phone screen is off
Using my roam on blue tooth. As soon as screen on my pixel 5 goes black (as in goes to sleep) my roam keeps stopping for a couple of seconds then carrying on where it left off ( as goes silent for a second or 2). It does this about every 10 seconds. When I turn off automatic sleep so my phone stays on it keeps working normally although this drains my phone battery. It does it even if my phone is within 1m of the roam. There is no WiFi network where I am so that is not an option. No other device is linked to roam. Any help gratefully received.
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