Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,174 Topics
  • 6,685 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1174 Topics

D
DrewlobsterContributor I
asked in Portable speakers

Roam settings

Hello. Do compression settings in the Sonos app matter for the Roam? It seems to be more geared for Sonos devices with line-in 

3
Airgetlam
3 months ago
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leejacksonTrending Lyricist I
asked in Portable speakers

Move unresponsive

My Move is dead! Completely unresponsive. No lights, led’s or anything. I’ve tried manual rebooting with no joy. I’ve tried charging overnight but n cradle and via USB, nothing works. Pressing and holding buttons for 5, 10, 30 seconds still no joy. any help appreciated, I’ve had it for just over 3 years and warranty has run out! 

3
Airgetlam
2 months ago
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ck-torontoContributor I
posted in Portable speakers

Sonos Move & Its Charging Base Melted at Contact Point

Hi there,My Sonos Move and its charging base have melted at the contact point between the unit and the charging base. As a result, I’m no longer able to charge and use my Move. Seems like a few occurences of this issue have recently been reported on the same contact point (the right one at the back of the unit)… I’ll be contacting their Support Team shortly but I still wanted to share this with the community for visibility.

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C
1 month ago
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kam.ratajczakContributor I
asked in Portable speakers

Move keeps disconnecting

Hello everybody out there,My Sonos Move keeps disconnecting from the group and disappearing from my system after some time of not being used. I must restart it to find it available in the app and connect it again. It is wi-fi connected and always on the charger.I am sure some of you may have experienced the same, but I could not find anything that could solve my individual case from the solutions I have read. Looking forward to hearing your ideas. Thanks!

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Airgetlam
1 month ago
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Michael.KlineContributor I
asked in Portable speakers

issues connecting Move 2 to Xfinity XB8 Gateway with Eero

I am unable to connect my Move 2 to my Xfinity XB8 gateway. I also have the gateway connected to an Eero mesh network.when I login to the Xfinity app, I see that my Sonos speaker is connect with a “strong signal”. I have paused and unpaused which does nothing.the Sonos app does not show any devices however and the “account”, “services” and “system” menu options are greyed out. I was on with customer support for an hour and have restarted the router, rebooted the speaker and restarted the app multiple times.I suspect it may be the mesh network but I am less familiar with that.  ideas?  

3
Stanley_4
1 month ago
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cabaneContributor I
posted in Portable speakers

Sonos Move - Alexa not initiating playback

hello thanks for accepted me in the group. my question is problem when bring my sonos move to my sugar shack and wen i bring it back home if i ask alexa to play a game work great but if i command to play a radio station exemple play the no shoe radio sonos will respond and that is going to no shoe radio but nothing work. thanks  

3
Jamie A
1 month ago
R
RubeContributor I
posted in Portable speakers

sonos roam

Roam will not reconnect to Sonos app or to Bluetooth after being shut down for travel. After being plugged in overnight, only the orange light comes on - some times it blinks and sometimes it is solid. I tried the reboot procedure but nothing happened. Is it dead or can I try something else?

3
Airgetlam
2 months ago
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AleixferrContributor I
asked in Portable speakers

Bluetooth from me sonos roam

I have a Sonos Roam device that only works to connect to wifi when I want to take it out of the house I can't connect itI don't know if all products of this model are the same, but I wish I could get it out of the house.

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buzz
3 months ago
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palcoukContributor II
asked in Portable speakers

Roam SL sound off/on

Sound goes on & off this started happening prior to an update of about a week ago. Nothing has changed with location of the Beam & SL Roam

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P
21 days ago
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Marcello33Contributor I
asked in Portable speakers

Sonos roam keeps disconnecting from the app, but not from internet.

Hello, Since the past few weeks, my Sonos roam would randomly disconnect from the app , running on android tablet and smartphone. Sonos roam is still connected to internet, since music keeps being played, I can still use voice command Google assistant and I can pause or adjust volume from third party app Google home. However I can't control Sonos roam from Sonos app and the app says that Sonos roam isn't connected .

3
Airgetlam
11 days ago
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littlespacemanContributor I
asked in Portable speakers

Grouping vs stereo pairing with Roam

Just got a pair of Roams, pretty impressed, but there’s a couple of things that seem a little disappointing, although it could be that I’m doing something wrong, so I want to ask some expert advice please;Firstly, I had assumed that I could pair them in stereo when they are in the same space just by  a quick press of a button on the app, and then when I move one back in to another room, they would ‘de-stereo’ (for want of a better way of describing it). Instead it seems to be a bit more of a multi step set-up up process, in particular when I want to move them apart again, I have to ‘Remove Stereo Pair’ which is a bit more of a permanent process, requiring me to go through the multi-step set up process when I want to pair them again. Am I missing something here, is there a simpler and quicker way to use them in stereo just by bringing them together, and just as easily reverse this by separating them again? I also thought it would be easy to have them set up to use in a group AND as a st

3
Airgetlam
3 months ago
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Mcdade86Contributor I
asked in Portable speakers

sonos move 2 warranty

What’s the warranty on the move 2?

3
Airgetlam
2 months ago
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Tim myersContributor I
asked in Portable speakers

How to connect WD mycloud Mirroe NAS to Move

I am setting up my new Move, it is the only Sonos device I have . My music collection is in a WD MyCloud Mirror, I am following the instructions to set up a library, using the IP address//path but the next option at the top of the page is and remains greyed out. I assume the MyCloud mirror is compatible as it is seeing the Move as a compatible device when I look in its manager.

2
T
3 years ago
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REYDELOSBULLIESContributor I
asked in Portable speakers

SONOS Move not connecting via AirPlay

Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)

2
R
3 years ago
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MartinijiniContributor I
asked in Portable speakers

sonos move group issue

I can't group the move with other speakers, this message keeps popping up. All the other sonos speakers are connected to sonosnet. I have mesh routers, and thought i fixed it yesterday, was working for a bit. I think the problem is that it connects to one of the mesh nodes instead of the main mesh router, but mot sure. Anyone knows what to do?Thanks!

2
M
3 years ago
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seanrobertson6Contributor I
asked in Portable speakers

Trying to connect Sonos Playbar and Move

I have been using the Sonos Move for almost a year and recently purchased the Playbar. I love both of them but they can’t seem to pair. Is this a known issue?   

2
Airgetlam
3 years ago
S
sakendrickContributor III
posted in Portable speakers

How to Connect MOVE to second WIFI

I’ve read all the other posts and none of the suggestions or documentation are working. I took my brand new Move with me on vacation and trying to connect to wifi. There’s now intermediate wifi sign in at this location. But nothing I do will see my Move. Frustrating because it’s called a MOVE and yet so difficult to move… I’ve taken my play one’s to new locations with no issue.Any suggestions? Mobile app on the wifi, I say add product, it looks and looks and looks and nothing. I try resetting the app, then when I sign in, it does the same.

2
106rallye
3 years ago
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B0bbContributor I
asked in Portable speakers

How to use a bridge on S2 with Player3 and Move

I have an older Bridge and if I remember correctly I was informed that it was no longer needed for S1 and player 3. I   have switched over to S2 for my player 3 and added a Move as well. Is there anyway to use my older  bridge on s2 for these two products and is it worth the effort? If not is there a way to sell it that it others can use it? TY Bob

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AjTrek1
3 years ago
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shermanscornerContributor I
asked in Portable speakers

Moved and Need Help Reconnecting My System

Ok.  I just moved and am in a temporary place for awhile.  I only have access to two of my Sonos speakers on my system.  Play 1 and Roam.  I would like to use them through the Sonos App.  They were originally set up to use with a Boost that I do not have with me.  I have Wifi and just want to access my components that are with me over that WIFI.  I am unable to get anywhere with trying to do this.  Should I reset everything and start over?  I want to continue using this same account and not create a new one.  Any ideas?

2
S
3 years ago
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TekGamerContributor I
asked in Portable speakers

Initial Setup of Sonos Move - nowhere to type wifi password

I am trying to setup a new Sonos move, and when I get to the WiFi setup screen on my iPad and choose my WiFi network, the next screen says “Enter your network password.  We’ll set Sonos up on: <MyWiFiSSID>”… and on this screen there is no box to actually enter the WiFi network’s password.  Then when I click Continue, I get “Verify network info for <MyWiFiSSID> Please wait”…, then after about 20-30 seconds, I get the error “Password incorrect.  You need to enter the correct password to set up this speaker wirelessly.”What am I missing?  Whey doesn’t the app have a place to actually enter your WiFi network’s password?… I am stuck and cannot continue beyond that point.

2
T
4 years ago
Y
yearofthebeatContributor I
posted in Portable speakers

Move cuts out when playing vinyl over Port

Hey there,I recently set up a Sonos system (four Ones, one Move, one Port) in a friend’s house that uses a router and access point for Wifi. Everything’s working great except when Port is leveraged for vinyl, then Move constantly cuts in and out, while the Ones and my powered speakers (fueled by Port) work fine. What’s weird is this doesn’t happen when all the units are leveraged for streaming. Move is happy to play along then.Sonos photo support suggested it’s because Move is likely connecting to the access point, while the rest of the system is connecting to the router. But I don’t understand why the same problem (Move cutting out) wouldn’t happen when streaming.I have increased Delay to Max and Compression (not ideal, but) to Automatic. This helped a little but the dropouts are still happening.Thanks in advance for any insight!

2
Y
3 years ago
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M RiseContributor I
asked in Portable speakers

Connecting Move to 5GHz WiFi

I have a 5Ghz router which of course also can use 2.4 ghz. The sonos app can only find the 2.4ghz network, why is that? ( i use an older bridge to connect my system). if the sonos system uses 2.4 ghz network and my app device uses 5ghz i can see and control all of my speakers but not the Sonos move. That i do not understand. Someone who can explain that to me.  

2
J
3 years ago
G
Glen Ashby yContributor I
posted in Portable speakers

Unable to group My Devices

HiI have used Sonos for years and have always been able to set up groups etc from my 9 speakers that I have - I have a picture of Sonos Ones, Moves, Play Ones & Play 3s plus a player and sub This morning I am unable to connect any into groups with the error message coming up saying “Unable to Connect to that Device”This is happening via my IOS App on my iPhone 12 - both of which are up to date i.e. no updates required and is also the same via the App on my MacBook I have rebooted the devices, rebooted the speakers, deleted the apps and reinstalled them & finally rebooted the wifi connection Any ideas anyone as I have been unable to find anything on the help pages here ? 

2
G
3 years ago
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Big PoppaContributor I
posted in Portable speakers

New WiFi hub

Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks 

2
B
3 years ago
J
JOH 1Contributor I
asked in Portable speakers

Move not on app.

Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....

2
J
3 years ago
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