Get help with your Sonos Roam, and Sonos Move
- 1,019 Topics
- 5,940 Replies
Hello,Just bought a wireless charger for the Sonos Roam and it isn't long enough to reach the plug socket in the place I wish to put it. Is it possible to use an adaptor? Or will this impair the function? If it is possible are there any recommended ones or will the basic type they sell on Amazon suffice? Thanks in advance Matthew
I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app. The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week) The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant. The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app. After being a long te
Hey everyoneIs there anyone else here having issues with Roam? I do, and hasn’t stopped since I bought it. It lasts no more than a couple of days connected to WiFi and then I need to reconfigure it again. Battery doesn’t lasts as much as Sonos claims. Microphone can’t be turned on (I guess is because Roam gets disconnected from network).I have other three Sonos products which have no issues, but this little guy has really disappointed me. And yesterday I decided to call Customer Supports which really wasn’t helpful at all claiming that I have a network issue which it is not. I have my home with a lot of smart devices and none has a single problem with network.I do really want to take it back because it has really a waste of money. Any thoughts?
Initially there was the software issue on BT Halo, re: 5ghz/2.4ghz connection. Now, and worse recently, connecting to it using Airplay 2 (from 3 iPads, an iMac M1 and 2x iPhones) is a nightmare! Even the Sonos S2 app takes ages to find it, tries to ‘fix it’ and stumbles along. Even when it’s next to the router. I originally planned to buy two for stereo (the internet evidently says not yet on this one) & hoped that Sonos would improve it’s functionality with Beam to provide surround option like its other products. All software is up to date. But at the moment I can only successfully use it at our house in Spain as a patio speaker! And a very expensive one.
I have Roam which is stuck with a white light on the top next to the mic logo. It’s completely unresponsive, not showing up as available in the Sonos app, not available via airplay or bluetooth.I’ve held the button in for more than 5 seconds, no change. If I plug it in, the orange light shows on the side. I didn’t really want to reset it but I tried the steps to do that as a last resort and still no good. Do I just have to wait for the battery to run out?
Is there something wrong with my Roam? I fully turn my Roam off after use (hold button in for 5 seconds until extended sound plays). However when I then went to use it, the battery had drained significantly and needed to be charged before use. So, I decided to run a test: 4 weeks ago I fully turned Roam off. 2 weeks later turned it on and battery at 100% - great. 2 weeks later battery now at just 95%??is this normal?
Since I updated to 13.4 - (which on my beam +ones works great with DTS btw), I’m finding it simply impossible to get my Roam pair to establish a stable connection.I’ve lost count of the number of times I’ve tried to setup again from factory - but I always get the same issue, one of the pair goes offline after about 30 seconds.I have 2 APs in my home and I’ve tried on one of them in case this could be the issue but same result.
Having read many forum topics on how to diagnose and fix the ‘no power’ problem for Play 5 Gen 1’s i decided to try and bypass the AC to DC power components and power the speaker directly from batteries and thus create my own version of the Sonos Move!!
I learn after I buy the product and start using it that for some unfathomable reason it won’t work on phone calls. The product has a good mic on it. Every other bluetooth speaker can do this. There is no mention anywhere of the lack of capability. I feel completely misled and wasted my money. I demand an explanation for why the company chooses not to allow this use case. And don’t close this topic for comments just because you don’t want to hear from more customers about this issue. I WANT AN ANSWER.
Dear SonosI am using 2 Roam in stereo pair (left & right) and 1 Move in the middle for watching movies on my MacBook Pro.Unfortunately this setup is only available on WiFi and is having a 2sec sync delay when watching movies, streaming, Youtube, Netflix, etc.To fix this issue I use the Bluetooth connection from mbp to Roam and the sync is always perfect.No more sync delay!Problem is my 2 Roam cannot stereo pair (left & right) but only group when on Bluetooth.An update for Bluetooth pairing and grouping on Roam and Move would also be great to consider for outdoor, travel, vacation, work, etc. as they are meant to be used as well outside of a WiFi network, they Shouldn’t they Move and Roam around like they’re name suggest?Unfortunately only 1 speaker at a time can be used on a location out of WiFi network where Bluetooth is the only option available. The Big question a lot of Sonos fans would like to have an answer for : Are you going to update Move and Roam to make them stereo p
I am having trouble connecting to my Sonos Roam. My husband just got it for me and I was able to connect after opening it. But I could only listen to music in Sonos App. When I try to connect via Bluetooth, I hold the power button for over 5 minutes and still the light does not show up. Then after trying that it did not connect to my WiFi anymore. I reset my router but now I cannot connect. I hold down the play and forward button like instructed in the set up, but still nothing connects. Should I just take it back to the store and get a JBL or something?
Just as my Sonos Play:1 and Sonos Play:3 is setup in Stereo, og had the same intention with my new Sonos Roam.After Stereo Paring, they can stay paired for some days, but unfortunately, they keep randomly unpairing for some reason, and i have to start over again.The Roam unpairing can happen out of the blue, - or when network/power or something else do change. Though, my Sonos Play:1 and Play:3 keep being Stereo Paired. So Why Not the Same With Roam? I hope this will be fixed.
HiI’ve noticed something quirky about the Sonos Roam. When I pair the Sonos Roam to a Nintendo Switch via bluetooth at home (in range of my home WiFi). The Roam refuses to prioritise the bluetooth audio signal over the WiFi. It eventually does swap over after 10mins or so. However when I do the same test with the Sonos Roam and an iPhone, it works fine instantly. I can’t seem to find any setting in the Sonos app to choose the audio source for the Roam either. Also when I pair the Nintendo Switch to other bluetooth devices (earphones/headphones), the audio connection works fine (so I don’t think this is an issue with the Nintendo Switch itself).Has anyone else experienced this? Is there a fix for this?
I have just purchased a Sonos roam and am trying to group with the play/pause button method, it worked fine when we first got the roam but isn’t now. When I hold down the play/pause button I hear two tones, and then it immediately swaps the audio to the one rather than grouping them. If I try to let go before the second tone the music just pauses. Not sure what’s going on here, any advice?
Hi. Ok, so my Sonos Roam is connected via bluetooth to my laptop. However, I need it to connect to my Sonos One via Wifi. When Roam is paired to laptop via bluetooth, the blue light is on (indicating paired I guess). However, i was expected it to simultaneously be connected to my Sonos One via wifi. That does not seem to be happening. Please don’t tell me this can’t work.Its literally the only reason I went with Sonos (to connect via bluetooth from the Roam while both my Roam and One are synchronous via Wifi)
While trying to stereo pair a set of roams when no internet is available the app says to check for the internet connection. This seems really strange as it should not be needed. The local system (roam in this case) should only need the wifi signal. As long as the app is connected to the same wifi it should be able to configure the speakers for stereo operation. I should clarify that I have used the system like this for some time now. It is just not reliable, meaning that sometimes I get the message stating that this operation cannot be performed and to check the internet connection. It is really frustrating that a simple operation like this cannot be performed reliably. My old pair of Bose revolve can do this even in bluetooth mode: No wifi, no app or anything else needed.
Been trying to us new Sonos roam for a couple of days now and it is just so frustrating.I have the same issues as may others already listed on here.Sound plays for a short time then stops, when looking at app it says everything still playing.Have tried support who suggest I reboot my router.Not sure how this can help as the issue happens on both Wi-Fi and bluetooth. Had no issues with rest of my Sonos speakers.I’ve submitted another diagnostic 850834206. This was during the issue, not sure what difference it will make as support said my last diagnostic was fine.What I can’t understand is that this is obviously a common and known issue since launch by the looks of this forum, yet there is no answer. I’m not sure how this has not been mentioned in the many reviews I read prior to purchase.Looks like this may have to be a return as there doesn’t seem to be any answers here.
My Roam has been been essentially a paperweight since day 1. Out of the 4 months I’ve had it I’ve gotten about 3 hours of consistent play out of it. It doesn’t respond to anything. It will play for 30 seconds and then stop playing although the Sonos app or streaming service still show its playing. It doesn’t react to any buttons you press. It doesn’t power on or off consistently. It’s utterly frustrating. I spent an hour-plus with Support and they essentially told me it’s my router although none of this is related to that and my Play:1s work fine. I sent a billion logs and am told I can’t get a refurbished one since some lights light up so it’s not dead. I’d be fine just sending it back to Sonos for the sake of science. Donating my Roam for future good as it’s worthless to me and just causes frustration. Glad I used an upgrade discount for this….ugh. Essentially the same things this forum member said:
I am trying to get the “grouping” function working. I am listening on a roam, I press the Play/Pause button, wait for the two tones, and it swaps music to the my stereo paired Fives. I have pressed for a shorter period and it just pauses the music. Any idea how to get it to group with the Fives not swap to them?
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