Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,178 Topics
  • 6,704 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1178 Topics

K
kolabababaContributor I
posted in Portable speakers

Sonos roam not playing bluetooth from TV

After connecting to Bluetooth (color turned solid blue) to my LG TV, my Sonos takes a good 5mins before the audio starts on it. Sometimes it doesn’t start at all. Volume and everything are on high on the TV and also on the Roam. My Bose revolve used to connect instantly and start playing the audio.Edit: Also, on the Sonos foam screen in the s2 app, it says no music selected  Mod Edit: Combined posts so topic is still “in need of reply”.

3
X
1 year ago
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DuranDoranMartellAvid Contributor III
asked in Portable speakers

Oh no. Not again. Roam connection problems!

I thought the days of wrestling with the Roam were behind us, but alas, I am having connection problems once again. I recently changed internet providers and of course that necessitated a new router. All my other Sonos kit transferred easily to the new router. Only the Roams (I have 2) have caused me problems.The app says my black Roam is "not connected" and the white Roam is "powered off". Both have direct power and are fully charged.I am able to link to the white Roam by Bluetooth, but I can't get either to link to the wifi. In fact I can't even get the black Roam to go into pairing mode (side rant, I still really hate the flimsy, recessed power button on the back of the Roam and its time-based functionality) I have tried everything. I have powered everything down, I have run the "find missing products" feature but it always fails. I wish there was an ethernet port on the Roam so I could at least hardwire it. Right now it's useless. 

1
Corry P
10 months ago
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framoreyContributor I
asked in Portable speakers

Error code 1013 for Sonos roam updates

Getting this error code, have tried troubleshooting as indicated, but still not able to update 

1
Corry P
10 months ago
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Karen_29Contributor II
posted in Portable speakers

Roam speaker not working

I purchased my Roam speaker in March of 2022.   Now, Nov 1 of 2023 it is “dead” ish.   I had it on base charger with SONOS plug when not traveling.  I just took trip and ended up not using the speaker so it sat in my special little padded travel bag for about a week.  Now I get home and it doesnt work unless hard wired into socket…not base charging.  It holds absolutely NO charge /power.  Basically USELESS as a portable speaker.   I now spoke to customer support and they ran Dx and told be it was “defective”.  I am not happy.  This speaker is in excellent condition. I did NOT “break” it and SONOS clearly new of this issue  YEARS ago.  Why didnt you recall them?  Why didnt they alert  us etc.  There should be a class action lawsuit because SONOS new about this….. before I bought mine!  I noted someone saying there was a software update to 13.3 that help but clearly not.  This was not a “cheap’ line speaker bought at discount.  I want a new speaker oh, one thats “not defective”.  SONOS n

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B
5 months ago
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Gert_4Prominent Collaborator I
posted in Portable speakers

Voicing Move2

A few days ago I bought a move 2 which I am having a bit of a hard time with.It is a very nasal sounding bass boom box that can be used for talk radio when the bass is turned all the way down and trueplay and loudness are not activated.Music is next to impossible to listen to if it is not simple jazz music without vocals.Has anyone else had this experience with Move 2 ? Just a follow-up to my post.After I did a factory reset of my brand new Move 2, the sound is ok.But in my opinion the very low bass and midrange are a bit too dominant, but I hope this will be adjusted in future software updates. Moderator Edit: Combined posts

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Jamie A
6 months ago
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Richard LeatonContributor I
asked in Portable speakers

Sonos Move flashing between white and orange

my Sonos move is fading in and out. The light on top flashes between White, meaning it’s on Wi-Fi, and orange. I can’t find anything in the troubleshooting guide that tells me what this is about or how to correct it. At this point it is effectively unusable. If anyone has any insights how I could fix this, I would appreciate it.  I do have a video of it happening if anyone needs to see it

1
G
3 months ago
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mikeaparsonsContributor I
asked in Portable speakers

Xmas sale 2022/23

How long is the current sale running for?

3
Mr. T
1 year ago
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Jayman73Contributor I
asked in Portable speakers

Cannot connect Roam to wifi

Just got a Roam yesterday and can’t connect to my wifi to set it up. On the S2 app. All other speakers work on the app. Modem is a hitron CGNVM-3582, pass phrase uses all numerals. Any advise out there. Have tried the factory reset but that didn’t help. Would prefer not to cycle modem and don’t see why that would be the problem.

1
Corry P
1 year ago
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Stax PerfectionContributor II
asked in Portable speakers

Brand-new ERA 300 (“The Brick™️”) Doesn’t Work

Brand-new ERA 300 won’t run Trueplay and regular playback does a quick fadeout to zero volume (although appears to continue playing the track).wondering why I fronted the money for something really fancy with very few controls, quite cryptic, in order to manage the clientele adjusting complex web-based audio, which is all great, except the product doesn’t work.The chat bot was ridiculously unhelpful. No, I don’t want to buy more Sonos products at this time, but, thank you, as always.Any ideas, thoughts, or prayers?Thanks.  

4
jgatie
1 year ago
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pinnContributor II
posted in Portable speakers

sonos roam connection issues

 I’ve been trying to install my Sonos roam speaker since Christmas. My Sonos system is ethernet connected and consists of  7 speakers including a Sonos move. I have a TPLink AC 1750 router.  The Sonos Roam Is does not connect to WiFi and is not visible Bluetooth. I have read through the documentation, i have tried resetting the speaker multiple times. I have tried connecting via Bluetooth with multiple devices. Nothing has worked.i am now at dead stop with the following characteristics: I am stuck at the flashing green light, i.e. ready for set up.I do not hear a chime when I power off any ideas.

2
Ken_Griffiths
2 years ago
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Tch1Contributor I
posted in Portable speakers

Sonos Move and Orbi Mesh problems

I’ve been having problems with my Sonos Move disappearing from my Apps and really bad battery life.  I have an Orbi mesh Wi-Fi system and guessed that the problem might have something to do with the way the 2 systems integrated.  I was running without a wired connection so on the Wi-Fi rather than Sonosnet. I tried adding my Boost back into the system and reverted to Sonosnet and all my problems have disappeared.  Much better battery life and no missing speakers.  I of course rebooted everything to minimise the chance of any conflicts.  Interestingly the Boost is plugged into an Orbi satellite (based on central location) and seems to work fine.  I’ve added the post in the hope that it might help others.  

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ratty
3 years ago
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CamomilleContributor I
asked in Portable speakers

Touch command does not respond

Even though the switch is ON in the app, the speaker can not be control by toutching the button, only via the app. ??

6
C
8 months ago
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Cpk777Contributor II
asked in Portable speakers

system going wonky after adding new move

My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen.  This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues.  The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening?  Is it possible that the 2nd move is just overloading my wi-fi?   My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?  

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Ken_Griffiths
1 year ago
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JamesVContributor I
asked in Portable speakers

Sonos Roam not grouping with Sonos One

I have just purchased a Sonos roam and am trying to group with the play/pause button method, it worked fine when we first got the roam but isn’t now. When I hold down the play/pause button I hear two tones, and then it immediately swaps the audio to the one rather than grouping them. If I try to let go before the second tone the music just pauses. Not sure what’s going on here, any advice? 

1
Corry P
2 years ago
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SailinginContributor I
asked in Portable speakers

sonos roam incompatible with other sonos products

I’m beyond frustrated with Sonos. High quality, expensive hardware with some of the worst software. Bought a new Sonos Roam, took hours to set up, had to download the new app. Now the rest of the system doesn’t work.has to set up two networks. Sonos 5 now will not even power up and roam can’t be grouped. So I have an expensive mobile speaker that only works off broadband, must have internet and doesn’t group with my other products! 🤬 which clown came up with this corporate strategy. Next job marketing manager for Budweiser. 

2
Corry P
11 months ago
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m TeologosContributor I
asked in Portable speakers

How to connect Sonos Move for live streaming on LAN?

Hello!We bought from you two Sonos Move boxes. We tried to set up one of them and the process was pretty straightforward and we are able to configure and control it from Android and Windows through your applications and our WiFi LAN. We played some music from Spotify to test the product.Our problem is as follows:We have a hall (a church but it doesn’t matter in our discussion) in which we have microphones tied to a Windows laptop. We receive the sound in this laptop and we can hear it in a sound processing program (Audacity - for conformity).How can we send this sound in Sonos boxes? (We are not interested in playing internet sound streaming through them - just the sound from our local hall - the church).We want a local soulution through our LAN.Please advise.Thanks in advance for your cooperation! 

4
buzz
10 months ago
O
OneThreeContributor I
posted in Portable speakers

Move 2: Trueplay volume problem

I recently got a Move 2 and have had a recurring issue when Automatic TruePlay is enabled.It’s especially noticeable at low volumes: there will be frequent half-second swells in volume before the level returns to what it was before. It’s very bad with ambient music; it will be peacefully humming along, then there’s a sudden spike in volume before returning to normal.It happens on any song, at any part of the song; it isn’t repetitive or triggered by a specific track.It doesn’t happen if I disable Automatic Trueplay.It sounds like for whatever reason, the algorithm that balances Trueplay suddenly thinks “I need to turn up the volume,” then the mics feed back and it lowers it quickly to the previous level.The odd thing is that this doesn’t happen on the original Move. I had a Move placed in the exact same position in our kitchen for over 3 years, and this never happened. As soon as I swapped in a Move 2, I started noticing it.So either there’s a difference in how the Move 2 calculates Au

1
O
6 months ago
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Stevelandmc01Contributor I
asked in Portable speakers

sonos roam bluetooth

I’m on vacation and can’t put my roam into Bluetooth mode. It won’t connect to the hotels WiFi. It’s driving me nuts!

8
Schlumpf
2 months ago
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Roland75Contributor I
asked in Portable speakers

Sonos Roam sound dropping with Apple Music

My recently purchased Sonos Roam is dropping the sound for a second or so regularly when I play via Apple Music from my phone. However, it doesn’t do the same when I play via the Sonos App on the same phone. Over a 20 minute period playing through Apple Music, the sound dropped 16 times, but this did not happen when playing through the Sonos App. Has anyone experienced anything similar, if so, were you able to resolve?

2
M
10 months ago
A
AreDubTrending Lyricist I
asked in Portable speakers

Might buy Roam for kid. Register it to my account or new account?

I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)

1
G
1 year ago
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Darren WatersContributor I
asked in Portable speakers

Grouping rooms via press and hold play

I've just added the Roam to my collection. I've been trying to take advantage of the functionality to group rooms and have music playing on my Five in one room start playing also on the Roam. I press and hold play on the Roam but all that happens is that the music starts on the Roam and stops on the Five.  Anyone else had this problem?

2
D
2 years ago
C
ccartermc63Contributor I
asked in Portable speakers

Roam sound ahead of TV

I recently bought 2 roams with the main goal of pairing them to my outdoor tv. I wanted a Bluetooth speaker so I can move them around rather then have a fixed soundbar. First use worked well set up as a stereo pair however now the sound and voices are a few seconds ahead of my TV and I can’t seem to get them synced up again. I read about a tv dialog sync in the Sonos app but that doesn’t seem to be available for the Roam. Just looking for any other ideas outside of restarting everything. Thanks for the help!

2
C
1 year ago
bchertov
bchertovAvid Contributor I
asked in Portable speakers

Safe to use Sonos Move Charging Base in protected exterior application?

I would love to mount my Sonos Moves to the ceiling of my covered porch, about 1.5 feet in from the edge. I’m pretty confident it would not get wet or sun exposure. It might get a light freeze (27 degrees) on occasion. I see the Sonos Move Charging Base is designed for indoor use only. Is this protected exterior application safe to use the charging base? Would it be any better/safer to use PD Charger and USB-C cord? Would a light freeze harm the speaker? 

2
buzz
1 year ago
A
AdamBGAContributor I
posted in Portable speakers

ROAM is Obviously a Defective Design

Why has there been zero information sent out by Sonos marketing, (i get at least one email a day), addressing the defective design of the Roam speaker and an offer to replace with a different product or give refunds no questions asked? There are too many topics on the dead battery, inability to charge, temperamental connectivity, draining battery, useless charging base and all around poor design to even figure out what is the true overall percentage of these things that have been sold that aredefective. Either out of the box or within a very short time frame? 

1
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2 years ago
Dale Warner
Dale Warner
asked in Portable speakers

Roam Wireless Charger - No Change in Percentage Charged

I have two Roam speakers. Both are on magnetic wireless chargers. I have been using them since first released. I noticed recently that one of my Roam is showing 96% charged and temperature is “hot” and has not been charging to 100% for the last couple of weeks.Any idea why this is?Other information - I am living in a country with 220V power although I have had no issues with mag-safe charging to date. The tech spec for the SONOS wireless charging pad is rated 110V-240V so I do not think that is the issue… and the other charger seems to be working without any problem.   

3
Dale Warner
1 year ago
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