Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,011 Topics
  • 5,892 Replies

1011 Topics

J
Jayman73Contributor I
asked in Portable speakers

Cannot connect Roam to wifi

Just got a Roam yesterday and can’t connect to my wifi to set it up. On the S2 app. All other speakers work on the app. Modem is a hitron CGNVM-3582, pass phrase uses all numerals. Any advise out there. Have tried the factory reset but that didn’t help. Would prefer not to cycle modem and don’t see why that would be the problem.

1
Corry P
10 months ago
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DJamesContributor I
posted in Portable speakers

Sonos Roam Dead at Almost Two Years

I purchased my Roam on 06/12/2021 and experienced battery issues from the start. Due to the unreliability I just kept it permanently wired (USB C - 10W generic USB adaptor) and used it as a portable speaker a handful of times. I eventually purchased a official Sonos wireless charger ($79 AUD) and it has pretty much sat on it ever since. Other then the battery issues, up until now I haven’t had any issues with the device. I use it to mainly control my google home devices and occasional music when doing housework. Yesterday I went to use it and it was dead, it had been sitting on the wireless charger for weeks so it seems really odd. I removed it from the wireless charger and put it back on and noticed a very faint orange light flashing. I searched online for advice and tried the various reboot methods and has no success. I plugged it into the USB C wired charger and a solid orange light appeared. I left to charge over night and the solid orange light is still there. I tried rebooting ag

6
D
30 days ago
G
greenjannerTrending Lyricist I
asked in Portable speakers

sky Q, sonos beam gen 2, Sky Q and panasonic txmz800b sound problem

Just upgraded to a Panasonic tx-55mz800b tv to match with my Sonos beam gen 2 and sky q. My previous Panasonic did not have e arc so I had issues with Dolby and stereo sound and lip sync. The new sep up seemed to solve this but now the same problem has come back. I have turned on the bypass option in the TV’s sound settings but the problem persists. Can anyone assist, please?

4
G
1 month ago
A
ApbhaktaContributor I
posted in Portable speakers

sonos keeps turn off

I am using my sonos S.L. to play white noise in the room while on vacation. The speaker is connected to my phone with a Bluetooth connection and every night the sonos turns off at 5 am for no reason. I then have to unplug it and replug it back in and it turns on and begins to work. This doesn’t seem to be a normal thing. Any help would be appreciated.

9
A
4 months ago
R
ReefyEnthusiast I
posted in Portable speakers

streaming and existing Sonos setup becomes unresponsive after sound swap with roam

i have a sonos roam and an existing surround setup with Arc+2 sonos ones. i try the swap feature which seems really good. however i struggle with switching from “swap” to “group”.either way after using or attempting to use the swap/group feature my existing sonos setup becomes almost useless. Sonos is unable to handle any music commands from alexa. Alexa takes the command but i get a “device is offline” from alexa, or alexa accepts the commands but doesn’t do anything. and if i play the music manually, alexa is still unable to pause skip track change volume etc. everytime i play with the swap feature everything gets messed up. anyone having similar issues?

5
Xander P
2 years ago
J
Justin ClarkContributor I
asked in Portable speakers

Amazon music goes silent when playing on my roam

I can be playing an album through Amazon Music on my Roam when it suddenly goes silent.  I can see that the song still plays on the roam as time moves.  I have tried switching off and on again but it doesn’t work.However, there is no issue if I go to a myTuner radio station or a Pocket Casts podcast.  I can then go back to Amazon Music later and it plays fine.  I can’t see any correlation between the album being in HD or UHD.

10
Corry P
6 months ago
D
DuDContributor I
asked in Portable speakers

Move showing as Offline and won't connect when showing on Spotify

My Move shows as offline in App, however when connected to Airplay will stream without issue until added to my network, then the Move drops out.  I have reset and rejoined the Move several times without any improvement.  A System Diagnostics report has been submitted. The Bluetooth button does not switch between WiFi and Bluetooth :-(  Any help would be appreciated.

3
James L.
2 years ago
M
mikeaparsonsContributor I
asked in Portable speakers

Xmas sale 2022/23

How long is the current sale running for?

3
Mr. T
11 months ago
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Pierre94Contributor I
posted in Portable speakers

Roam SL not Charging

I don't understand why the Roam won't charge with a 5V/1A power supply. I know Sonos says it doesn't have enough power but that is not a sufficient answer. as long as a charger has a higher Voltage capacity than the battery, the battery can be charged. The Amp rating of the Power Supply just determines how fast the battery will be charged. For Example: If I use a 5V/1 amp power supply to charge the Roam with a 5000mAh battery and required charge voltage of 4.2V5Vx1amp=5W5W/4.2V=1.19Amp5000mAh/1.19Amp=4.2 Hours (Time required to Charge the Roam) So I understand that a 1Amp charger will take long but not charge the battery doesn't make sense.  My only conclusion is that Sonos programmed the built in Charger in the Roam that it will only allow charge if the charger receives more than 1 amp of current. I can understand this out of a User friendly perspective to not allow chargers that will be slow so that people who can't read a label or do Math not get frustrated with a slow charge.  But

1
Jamie A
4 months ago
F
Forest edgeContributor I
asked in Portable speakers

help!! app not working

Thank you in advance!! My mind is doing over time…sonos working as I type,trying to set it to a new room after a move. setting and preferences blank on the app so I’m unable to change.. it won’t find my device on Wi-Fi so will I have no choice to add the earthera cable? 🤯any help is appreciated 

6
F
2 years ago
J
Jimmy07Contributor I
posted in Portable speakers

Sonos Move Bluetooth codec

There are different types of Bluetooth codec supported by different devices.In layman’s term and as far as you may be concerned, Bluetooth codec has to do with audio-delay (lip-sync latency).In case you ever want to know if your Sonos Move is compatible with another device in terms of Bluetooth codec, then you should know it is SBC codec. SBC codec maybe the codec with the highest audio-delay. A tip that I can share with you to minimize this delay is to use a Bluetooth transmitter that is connected via optical cable.

1
Sotiris C.
4 months ago
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Mikle1Contributor I
asked in Portable speakers

Sonos Move doesn't switch on

Hi, until last weekend Sonos move (a bit more than a year old) worked as it should. No it is dead silent, ie looks like battery is completely dead. Doesn't charge with USB C nor at the charging base. What should I do next?

2
M
9 months ago
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Gman2018Avid Contributor I
posted in Portable speakers

Airplay skip stopped working over Voice AND touch. Any thoughts?

So I have a Beam, stereo pair One SLs with sub, Five, and a Roam.  All in separate rooms. I have always used Airplay 2 via my Macbook using Apple music to send to my speakers.  By swiping all the buttons on most of the speakers I can control the Airplay skipping tracks.  I can also use the new Sonos Voice control to say “Hey Sonos, Skip”  I also can pause or restart the music from the buttons.  Airplay still works just fine.  Sending to all the speakers.  I can group and everything. Suddenly, I cannot control skip at all from my speakers.  When I slide over all three buttons it gives the prompt sounds as though it skips, but it does not change tracks. When I say “Hey Sonos, skip” it gives me the sound effect prompt as though it skipped, but does NOT skip.  The odd thing is that everything else works.  I can ask “What song is playing?”  And it will correctly tell me.  The album art pops up on the app and everything works to lower volume.  But I cannot skip.  It does not allow me to skip

5
G
1 year ago
S
SteveB123Contributor I
asked in Portable speakers

Roam doesnt show in App except when switched off

I just got a second Roam, I added it to the app etc and all seemed well, I then set the two up as a stereo pair but after this the new one no longer shows in the App but the first one doesn show itself as part of a stereo pair. If I switch the new one off the app lists “Unamed room” as going offline and if I switch it back on then that line disappears.I have tried factory resetting both units and restarting the app all more than once , I just cannot get it to appear ( except when switched off )

6
Ken_Griffiths
1 year ago
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DaanDrubbelContributor I
asked in Portable speakers

creating surround set up

i can't create A surround set up with my beam and 2 sonos moves, ik can play tv sound on al of the 3 devices but then they dousnt sound equal to echt other... what can i do or is this just a set up that just dosn't work?

1
Airgetlam
3 years ago
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Milkshake JellybeanContributor I
asked in Portable speakers

ask Sonos Roam to play music

Just setup my Sonos Roam, and set it up with my Google Home Account. I can ask my Sonos Roam "hey Google what is the time?" And it will tell me correct time just like my Google home. But if I say "hey Google play some music" it says sure playing music on YouTube music (the default setup music app) but then says, sorry I can't play music at this time. Thought it might be Google Account but all Google minis and home work just fine. I tell them "hey Google play music" and they all do. Am I doing something wrong or miss something on the serup?

4
Ken_Griffiths
2 years ago
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paulmadsonContributor I
posted in Portable speakers

Roam won't connect to my current Sonos system

Hi - I just received my Sonos Roam and it won’t connect to my current Sonos system. I have 10 other Sonos speakers throughout the house and everything works great. But I can’t get my Roam to connect (I’ve tried everything). Please help! Thanks. Paul

1
Ken_Griffiths
2 years ago
M
Mark_225Contributor I
asked in Portable speakers

Anyone Else Having Difficulty Distinguishing Between Power-off and Sleep With the Roam?

I find it difficult and frustrating to find the Roam drained every time I go to use it.  I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference.  I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode.  I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing.  It’s usually well drained when I go to use it.  Otherwise I love the speaker.  Frustrating… 

3
controlav
2 years ago
N
Nick KiemelContributor I
asked in Portable speakers

trouble connecting sonos move

Is it possible to connect to a move thru bluetooth without setting up a wifi network? I am a college student on campus and we have a wap2 network with a username and password which is not supported by sonos. I want to just connect to my device through bluetooth but it is not working 

1
Ken_Griffiths
10 months ago
T
TrissevbContributor I
asked in Portable speakers

My MOVE stopped working

I have a 2yo MOVE and using quite frequently. Starting yesterday it just blinked orange indicating low battery even though it was stationed on the base as it usually is. Tried to connect it to other plugs to see if that worked but nothing. Just kept on blinking. It seemed it reacted when I replaced it on the base as the orange light stayed on for a second before starting blinking again but today it’s completely dead and I can’t do anything. Connected it to usb charging instead but nothing. Tried to remove and hold the power button 15 sec as I saw in another thread. Nothing.  What can I do? The electricity is working in the house so it’s not that. 

1
buzz
5 months ago
T
TinkiContributor I
asked in Portable speakers

I cannot connect iPhone 12 to new Sonos

When I first had my Roam - beginning of July everything worked fine.   In the past week the Sonos Roam keeps coming up as offline - I’ve followed the procedure to re-connect, everything looks fine, and then nothing … the product doesn’t appear on the list … I switch the Roam off and on again - as per instructions, i get the error message that the roam is offline and that I should start the procedure all over again. I’ve tried to connect via Bluetooth, but that’s not working either ….  Please can someone help me!

1
Xander P
2 years ago
P
PacoSContributor I
posted in Portable speakers

Endless problems with Sonos Roam

Hey everyoneIs there anyone else here having issues with Roam? I do, and hasn’t stopped since I bought it. It lasts no more than a couple of days connected to WiFi and then I need to reconfigure it again. Battery doesn’t lasts as much as Sonos claims. Microphone can’t be turned on (I guess is because Roam gets disconnected from network).I have other three Sonos products which have no issues, but this little guy has really disappointed me. And yesterday I decided to call Customer Supports which really wasn’t helpful at all claiming that I have a network issue which it is not. I have my home with a lot of smart devices and none has a single problem with network.I do really want to take it back because it has really a waste of money. Any thoughts?

2
el rubio
2 years ago
A
AreDubTrending Lyricist I
asked in Portable speakers

Might buy Roam for kid. Register it to my account or new account?

I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)

1
G
1 year ago
C
cjha_Contributor I
posted in Portable speakers

Setting up Sonos Move on multiple and accounts

Hi there, I've been having the hardest time setting up my sonos move. I have two sonos speakers (the SL one and sonos move) and two wi-fi routers. How do I add them both to the same account, so that when I switch to one wi-fi router, it automatically connects to the sonos system connected on there? Because currently the sonos move and the sonos SL One are connected to acocunts on separate mobile devices, but I'd like for these two accounts to be able to connect to both of these speakers. Every time I try to add product / join system for the Move it keeps buffering and the options to add accounts are grayed out even though I’m already connected to the appropriate router.  I'm outside of the service countries and I can't make international calls at the moment so I’d appreciate any/all help on here. Thanks!

1
106rallye
2 years ago
S
Stefan306Contributor I
posted in Portable speakers

Linking Sonos Roam

Hallo,Sinds dit weekend heb ik mijn Sonos Roam binnen. Na de installatie wou ik graag via Wifi (d.m.v. de Sonos app of via Spotify verbinden met de Roam) muziek afspelen, alleen na enkele seconden (hooguit 2 minuten) valt de muziek uit. De Wifi-verbinding is wel goed (de andere Sonos Speakers werken wel (Sonos Play 1 en Play 3). Via Bluetooth lijkt hij wel te werken. Iemand een idee waar het aan ligt? Hey,Since this weekend I have received my Sonos Roam. After installation, I would like to play music via WiFi (using the Sonos app or via Spotify to connect to the Roam), only after a few seconds (at most 2 minutes) the music stops. The Wi-Fi connection is good (the other Sonos Speakers do work (Sonos Play 1 and Play 3). Via Bluetooth it seems to work. Anyone have an idea?

1
Xander P
2 years ago
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