Get help with your Sonos Roam, and Sonos Move
- 689 Topics
- 4,215 Replies
Sonos Roam playback issues (Skips to next track, sometimes plays too fast)
Just got my Roam a couple days ago and its pretty pretty frustrating. I’m dealing with two main issues.A next song will be playing, then it just blindly jumps to the next track 10-15 seconds in maybe. It happens enough that I notice it frequently. I had one specific instance yesterday where all the songs started fluctuating playback speeds from probably 100-120%. I “think” this was remediated by holding the power button in for 5 seconds and cycling it.The first one is really the one I care about. I’ve tried Spotify and YouTube Music and both seem to be doing the same thing on me. None of the FAQs seem relevant. My network is rock solid and I’ve never had issues with any other Sonos devices.Any thoughts?
sonos move impossible to install and configure!
I cannot configure and add the Sonos Move to my system, I do the configuration, it does not appear in the app I do the procedure as requested by the app when you do not see the device but nothing has disappeared into thin air and obviously not even in Bluetooth it works, I have tried to reset it several times, to create a new system only with the move, to change the Wi-Fi name and pass, nothing I can not get it to work! As soon as I bought it it worked then I had to reset the system and now I have been testing all but nothing to do for 3 months! solutions? defective product assistance? or what ?
Grouping From either sonos 5 or Roam not functioning, from others work fine
It’s like I have two alpha speakers - 5 (Kitchen) and Roam (Bathroom).Trying to group one with the other each way results in a group with no sound on the “grouped” speaker. When I group either or both from a pair of 1s (Living Room), a single 1 (Office), or a Playbase (Bedroom), I have no issue with audio in the pairing. When I pair either 5 (Kitchen) or Roam (Bathroom) from these three compliant speakers there’s no issue.Not sure when this started but I’m blaming the Lo Pocos Hermanos man since I activated Sonos Voice recently. Any ideas?
Sonos Roam Crackling sound
Recently my Sonos Roam has a crackling sound. When using the Tune In Radio, it is at the start of turning it on. After being on the phone with Sonos Customer Support and trying different items, it seems to happen more on Sonos Radio and other radio stations. It does not occur with Amazon music but does with Apple Airplay.
probleme de connexion SONOS MOVE
bonjour, depuis quelques temps je ne peux plus me connecter à mon sonos move.Je suis sous android, samsung S20, box sfr.J’ai désinstallé l’appli sonos après avoir nettoyé le cache et et effacer les données. J’ai installé à nouveau l’appli, redémarré le téléphone. En parallèle, j’ai réinitialisé l’enceinte aux paramètres usines.En redémarrant l’appli, elle me demande de me connecter à mon compte, après avoir tourné quelques dans le vide 1 à 2 minutes, j’ai ce message: “un problème est survenu, vérifier que votre appareil mobile est connecté à internet et réessayez”, ce que je fais, l’appareil étant connecté...nouvel échec, redémarrez l’application...rien n’y fait! Que faire? merci. Moderator edit:Google Translate- hello, for some time I can no longer connect to my sonos move.I am on android, samsung S20, box sfr.I uninstalled the sonos app after clearing cache and clearing data. I installed the app again, restarted the phone. At the same time, I reset the speaker to factory settings.By
move losing charge
I enquired with sonos chat last Sunday about my new move losing charge very quickly. I wasn't 100% sure that I had switched it off rather than standby. So have turned it off for a week and confirmed that it has lost exactly 30% of its charge. Then standing by and woken up only to check charge twice in the last 7hrs today it has now dropped another 19%.-So last Sunday it was turned off with 100%.-7 days later it was 70% when turned on for the first time.-It has then dropped to 51% in standby for 7hrs with the microphone off (turned off last Sunday as a suggestion in the chat) -the wifi modem is about 7m away from this speaker Surely this is not right!!??(As usual there is no one to chat with when you want)
How to connect WD mycloud Mirroe NAS to Move
I am setting up my new Move, it is the only Sonos device I have . My music collection is in a WD MyCloud Mirror, I am following the instructions to set up a library, using the IP address//path but the next option at the top of the page is and remains greyed out. I assume the MyCloud mirror is compatible as it is seeing the Move as a compatible device when I look in its manager.
Sonos Move takes up to 45 seconds to start playing
I have a small house (840 square feet/78 square meters) with a Sonos One and a Sonos Move, both connected through Amazon Echo (Alexa). When I play music (grouped or ungrouped, using Alexa or using the App, using Amazon Music, Spotify, or Sirius XM as source), the One begins playing immediately, but the Move will take up to 45 seconds before any sound happens. I can be standing right next to the Move, say “Alexa, play <song title>,” and it will respond from that speaker - “Playing <song title> by <artist> from Amazon Music,” and it will take 30-45 seconds for any sound to come out, and it will be 30-45 seconds into the song. If the two speakers are grouped, I’ll hear the first part of the song playing on the Sonos One, and the Move will eventually join the song already in progress.This also happens if I switch music - Don’t like the vibe, so I change stations or playlists. The One picks up right away but the Move takes a while. Once it’s playing there are zero issues -
Roam connection issues
I have a Roam SL and Virgin Router Hub 3.0. I’m also using for TV m a play bar and 2 Sonos 1s for surround sound. The play bar and 1s are fine. The Roam is a recent addition and KEEPS on losing connectivity. I had a massive setup issue and called support and works fine now when connected but it’s useless if it keeps disconnecting. I have to press 10 secs/wait/switch back on etc EVERY time. And when it’s disconnected the Bluetooth doesn’t connect either. It’s hugely disrupting for family as they have no idea how to reconnect when I’m away and so have no speaker at all - even a Bluetooth one. Please help or I’ll have to bin it and get a different make.
Might buy Roam for kid. Register it to my account or new account?
I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)
New WiFi hub
Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks
Mac cant connect to SONOS until restart
Its pretty strange, I am using a Mac Mini M1 with the latest OS and updates. My 2 SONOS Move have the latest updates as well but as soon as I use Apple Music, the connection to Sonos gets lost after 5 seconds and there is no sound at all. Once I restart the Mac, everything works fine but if I go away from the computer and try it again after 30 minutes, I again cant connect anymore. If I restart, everything works fine.Any idea what causes this strange behaviour?
trouble getting my Sonos Move to stay connected
I have been trying to get my Sonos Move to connect to my app or the internet for a few days now. It will connect to one or the other, but not to both. I have restarted it, trouble shooted, anything the troubleshooting part of the Sonos website told me to do. Eventually it tells me “connected, you may not see it on the system, you can fix that in the app” and it makes me start all over again.
Feature request: Automatically connect to last device
Hi!I own a Roam SL, which I am generally very happy with - except for one detail.Unaware of the Sonos ecosystem concept, I bought it because I needed a new bluetooth speaker, and it had good reviews and a good size for what I needed it for.Unlike any other bluetooth speaker I have/had, the Roam does not automatically attempt to connect to the last device it was connected to when powered on; my JBL Go (which died) did it, JBL Go 2 (also dead, replaced by the Roam) did it and my Yamaha THR10-II does it, and it is such a convenient feature.As covered in this forum post, this has been requested before.So, it would be wonderful if the Roam could do this as well. Cheers!
Sonos Move offline as soon as out of base
Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?
SONOS Move Died and Customer Service Was Useless
I tried using my Move and I noticed that it wasn’t connected to the network (I have 8 SONOS products connected). The white light is constantly flashing and I cannot turn it off with the power button or by doing a factory reset. It’s just completely unresponsive.I called technical support and they were useless. The guy seemed like he had never worked with a Move before and just kept searching the web for solutions that I already tried. Then, he asked for the serial number but didn’t even know where to find it. Finally, after 30 minutes of “troubleshooting”, he told me that I needed to send the unit back to him in exchange for a 30% off coupon. What? So you want me to send the unit back to you so you can refurbish it and sell it and all I get is a 30% off coupon? What kind of business model is this? I’ve been a loyal SONOS customer for over 10 years and you can’t even offer help to fix my product or offer an exchange?
Already have an account? Login
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.