Get help with your Sonos Roam, and Sonos Move
- 765 Topics
- 4,536 Replies
Sonos move stopped working
My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears. Any idea how to fix this? thanks
sonos roam incompatible with other sonos products
I’m beyond frustrated with Sonos. High quality, expensive hardware with some of the worst software. Bought a new Sonos Roam, took hours to set up, had to download the new app. Now the rest of the system doesn’t work.has to set up two networks. Sonos 5 now will not even power up and roam can’t be grouped. So I have an expensive mobile speaker that only works off broadband, must have internet and doesn’t group with my other products! 🤬 which clown came up with this corporate strategy. Next job marketing manager for Budweiser.
Roam connecting to different network
My Sonos set up consists of a Play3, two Play1s and Boost. I just got the Roam as I wanted to group it with everything else. My wifi has 3 options; normal, 5g and meshMy existing Sonos all connects to normal and 5g. When setting up Roam it connected to the mesh. In the Sonos app I see either my existing devices (if I am connected to normal or 5g), or only the Roam (if connected to the mesh). At no point do I see all my devices and the Roam. This issue is preventing me from grouping the Roam with everything else (and that was the whole point in choosing the Roam). I cannot find a solution to this anywhere! Help please!
Possible to use trueplay device to configure a different room?
Is it possible to use a Trueplay device (a Roam for example) to configure your wider system, rather than use an iPhone?Reason I ask is I no longer have an iPhone after I left my last job, and I use personally use Android. So I no longer have a mobile phone that works with Trueplay. (my wife still has an ancient iPhone, so can use that if I really need to). But I do have a trueplay speaker - the Roam - in the kitchen.Anyway to use the mic from the Roam to configure my Living Room set up?
roam disconnecting when is connected to charger
roam disconnecting when is connected to chargerIf it is working on battery only it seams fine. As soon is connected on charger, for charging and home use, it keeps disconnecting from wifi. All updates are done and other devices works fine on the router. So please , don't me advice to reset router again. It is not fair.
Amazon music goes silent when playing on my roam
I can be playing an album through Amazon Music on my Roam when it suddenly goes silent. I can see that the song still plays on the roam as time moves. I have tried switching off and on again but it doesn’t work.However, there is no issue if I go to a myTuner radio station or a Pocket Casts podcast. I can then go back to Amazon Music later and it plays fine. I can’t see any correlation between the album being in HD or UHD.
At my wits end with Roam
Initially there was the software issue on BT Halo, re: 5ghz/2.4ghz connection. Now, and worse recently, connecting to it using Airplay 2 (from 3 iPads, an iMac M1 and 2x iPhones) is a nightmare! Even the Sonos S2 app takes ages to find it, tries to ‘fix it’ and stumbles along. Even when it’s next to the router. I originally planned to buy two for stereo (the internet evidently says not yet on this one) & hoped that Sonos would improve it’s functionality with Beam to provide surround option like its other products. All software is up to date. But at the moment I can only successfully use it at our house in Spain as a patio speaker! And a very expensive one.
ASUS RT-AC88U WiFi router - again
I was very close to returning my Sonos Move before I found some posts here guiding me how to fix this. The previous post are kind of old, so I decided to make a new one, I cannot believe that this is still an issue - if someone here can explain why a default setting on a fairly common WiFi router will cause so much problems with Sonos Move (instability - disconnecting from WiFi all the time, google assistance not working etc) - I will be most interested to hear more about it.The fix is here (copy/paste from another post here). You need to log into the router - here is what I did: Connected an Ethernet cable to the ASUS RT-AC88U WiFi router, typed 192.168.1.1 in an internet browser and logged into the router (default username and password is “admin” (you should change this, I did and spent a lot of time trying to figure out what I changed it to...). navigated to the menu described below and disable “Airtime Fairness”“Wireless menu >> Professional Tab >> Airtime FairnessThis
Unable to control Roam using S2 app
When connected to my home wifi network I am able to start playing music on my Roam but Im unable to see whats playing, pause/stop or skip tracks in the app. The only control I seem to have over the speaker (in app) after music has started is adjusting the volume. Though I did notice the volume on thr Roam appears to be all the way down until adjusted the first time, then it seems to sync with the speaker.Should I be able to have more control over the speaker in app while on wifi?
This is getting really old with the MOVE system.
I’ve had two MOVE speakers less than a week and every day I’m constantly having to either delete or restore the settings so that I can get a connection to work. I’ve done the online chat and from what questions I’m given by the robot, they would have me believe that it’s not a SONOS problem but mine. My speakers are less than 20 feet from a wifi router. My phone which I use with the speakers is less than 2 feet from the speakers. This is going on EVERY DAY that I want to use them. I mean we’re talking $800 for a system that is total crap.
Wifi Extender + Boost + Move
I recently added a Boost to my system, as the core wifi network uses a set of extenders and I kept getting the ‘wifi extender’ error message. However, because the system includes a Move - which apparently cannot connect to the Boost - the message won't go away (unless I power off the Move and exclude it from the system). Any suggestions? It’s super annoying that the system won’t function together properly.
S2 Controllers See Roam SL but Cannot Adjust Volume Intermittently
I have three iOS based controllers and they intermittently lose visibility to the Roam or will sometimes see the Roam but you are unable to adjust the volume. There’s no pattern I can discern - one day it’s one controller, some days two but rarely will all three controllers lose visibility to the Rroam. After connecting with the working controller the other one/two controllers will mysteriously regain visibility to the Roam. All of the devices are within a 15 foot radius without any intervening walls. In addition sometimes simply rebooting the Roam resolves the issue, however this is getting annoying. I submitted a diagnostic report #591028388, however right now the controllers at home both see the Roam. Should I wait until the controllers lose visibility to the Roam and submit another report? Is there a diagnostic tool for the controllers to see what state they are in when they can’t see the Roam? Grasping at straws here!
trouble connecting sonos move
Is it possible to connect to a move thru bluetooth without setting up a wifi network? I am a college student on campus and we have a wap2 network with a username and password which is not supported by sonos. I want to just connect to my device through bluetooth but it is not working
Sonos Roam / BT Turntable pairing issues
I have a Sonos Roam that I am attempting to connect to a Project Audio BT turntable. The first time I used it, everything worked perfectly. But now whenever I try to enter BT pairing mode it will connect for a second or two before disconnecting again. I can pair the turntable with other speakers successfully, and I can pair other devices with the Roam, but the two no longer play together properly.I have already tried numerous factory resets but to no avail. Anyone run into anything like this before?
I have been grappling with using a Roam on my system. I keep the Roam down in my garage and either use outside while gardening or while working out. However, any access to my Sonos network turns on the roam and eventually drains the battery (as I discover when I next go to use it). The one solution that I thought of is to create separate Sonos network with just the Roam on it BUT S2 provides no way (it seems) to remove from my existing network. Help? Suggestions?
Sonos Roam on Wireless Pad
I’ve recently been gifted a Sonos Roam… Can anyone tell me if I purchase the Qi wireless charger, will the Sonos Roam be able to be left powered on permanently and act as a 24/7 Wi-Fi speaker without auto powering off?Ideally want to use it for 24/7 voice assistant for Alexa and not have to manually power it on to use.Thanks
sonos move doesnt work with out the charging base
Hello Guys, i have the following problem. I want to use the battery mode of the sonos one but it stops working when it is removed from the charging dock. It also does not turn on when not on the charging dock although according to the app the battery is fully charged. It works only when placed on the charging dock. Has anyone had this problem? thanks in advance!Stan
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