Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,183 Topics
  • 6,713 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1183 Topics

G
greenjannerTrending Lyricist I
asked in Portable speakers

sky Q, sonos beam gen 2, Sky Q and panasonic txmz800b sound problem

Just upgraded to a Panasonic tx-55mz800b tv to match with my Sonos beam gen 2 and sky q. My previous Panasonic did not have e arc so I had issues with Dolby and stereo sound and lip sync. The new sep up seemed to solve this but now the same problem has come back. I have turned on the bypass option in the TV’s sound settings but the problem persists. Can anyone assist, please?

4
G
6 months ago
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j.kooninContributor I
posted in Portable speakers

WiFi Extender Solutions?

Hi folks,  I recently purchased a pair of Sonos Fives for my living room, and a Move for the rest of the house. I’m very happy with them. I have a question regarding WiFi extenders - no doubt similar to others that have been asked, but I guess everyone’s use case is slightly different.  I have a downstairs gym where WiFi is patchy. If I have the Move upstairs (i.e. where connection is easy) and play something then take it downstairs, it can still remain connected to the WiFi network, but it’s patchy and often drops out. It seems harder to play something from scratch downstairs. I also have a treadmill down there which requires WiFi. This seems to work a little better, but again sometimes it’s glitchy.  I’m looking for a solution which would extend WiFi connection down there reliably. Hopefully this would work for both devices - i.e. I’m not sure a Boost would do anything for my treadmill! Browsing some previous forum conversations it seems this is not completely simple.  Suggestions mo

9
J
2 years ago
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splashyContributor I
asked in Portable speakers

Sonos Roam doesn't show up when trying to cast

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

1
Corry P
5 months ago
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changotorroContributor I
asked in Portable speakers

sonos roam not charging

When I connect the cable, it turns on the orange charging LED for a few seconds, about 8, then it turns off. I've already tried it with different cables and adapter

2
Airgetlam
6 months ago
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btdavidsoContributor I
asked in Portable speakers

Brand New Move - Wont Turn On

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.  Do I have a defective speaker, or do I need to be more patient?

3
Corry P
2 years ago
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tijskContributor I
asked in Portable speakers

Roam not connecting to wifi - due toe hotel router?

Hi there! I have a special situation: I am an exchange student and this week bought a Sonos Roam for in my room. I had assumed it would be no problem to connect to the wifi here in my university dormitory here, because every room got their own small router.But, as it turns out, it does not work. I always get stuck at the step where my Roam has been installed on the network, but that I have to restart my Roam so that it will become visible in Systems in the Sonos app. It never appears though, whatever troubleshooting steps I go through and however long Sonos is searching for the Roam.Eventually, I installed my Sonos on the network of the hotspot of my laptop (for which my laptop just uses the room wifi of course). So the problem should not be with my Sonos or my phone, I would say, but only with the router. Does anyone have any clue why that would be? It is just a regular router satisfying Sonos’s requirements, with just a long network name and a long password. This is the model by the

3
T
1 year ago
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Jesusfreak2Contributor I
posted in Portable speakers

Problems everytime I try to connect Sonos Move

I’ve never experienced so many problems with a pair of speakers. There has never been ONE time I’ve tried to use these speakers that I have not run into connectivity issues taking less than 20 minutes to resolve. Every other device in my home stays connected so it is NOT my router. Does anyone else have these issues? If I could return the speakers I would but it’s far too late and they were a gift. At almost $1000 for a pair you’d think these type of issues would have been resolved long ago. Very frustrating.

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Ken_Griffiths
11 months ago
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Erland SommarskogAvid Contributor I
asked in Portable speakers

Should I get a Boost or a Move?

I live an three-room flat, with two rooms towards the street where I spend most of my daytime, and kitchen and bedroom are towards the yard of the house. This is an old brick house from early 1900s and the walls in the middle of the the flat are thick.In my study I have two Play:3, a Port and a Sub, and the latter is connected to my WiFi router. In my living room, I have two Sonos Five. (So this is an S2 network.) I used to have my to Play:1s in the bedroom, but this has not been working very well. Not really surprising given the distance to the rest of the devices. (It’s the same for the phone. I does not get my regular WiFi in that room.)Right now I have moved the Play:1s to the kitchen which is directly from the opening in that thick wall and closer to the study. As I test, I tried the Port in the bedroom and that seemed to worked. The idea is that the to Play:1s can help to route the signal to whatever is in the bedroom.One idea is to get a Move to have in the bedroom or in the kit

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E
3 years ago
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KorporalAvid Contributor I
posted in Portable speakers

Shameful

Yesterday I discovered that somehow a tool on my workbench had partially cut through the wire attached to my Sonos Roam wireless charger base unit. The wire was connected but cut partially and appeared that the conductors were not reached, looks like it should work still but seems not to.So I have to ask, why does a purportedly high tech innovative company resort to trapping customers just to make a paltry few tens of bucks? The base unit could have had a detachable wire, perhaps a simple jack plug or other form of USB connector, but no: Reinventing home audioThe wire is fixed, cannot be removed and so cannot be replaced, leaving the only option as buying a new base unit and paying 50+ dollars. This is a commercial decision, plain and simple and if Sonos cared about the customer experience or their reputation as a designer, “reinventing home audio” as they like to claim, they’d have done this, made it easy to replace a simple piece of wire.So why not stop running with the herd? why not

14
K
1 year ago
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JecepiContributor I
posted in Portable speakers

Sonos Roam Disappointed, over priced Bluetooth speaker

My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller  and reopened and the system defaulted to trying to upgrade my sy

3
Chris
2 years ago
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ShudabenageniusContributor I
asked in Portable speakers

Sonos Roam always charging

First and foremost I fully enjoy my Sonos speakers. Recently purchased the Sonos Roam. Amazing speaker with great sound! However, I notice everyday I come home from work, it's turned on knowing I turned it off. First, why?? Secondly, will this ever change?? The Roam never leaves the charger if I want to be able to use this thing. Can and will there ever be an update to fix this?? Thanks in advance, Greg

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Ken_Griffiths
2 years ago
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RetnyapContributor I
posted in Portable speakers

sonos Roam audio drop out

Hi, I have recently purchased a Sonos Roam primarily to use while in the garden. I have set the Roam  up in the kitchen (WiFi) and it is connected to a Sonos One (WiFi in the living room) ) a Sonos SL (Ethernet in the TV Room). Generally when playing in these locations the performance is fine, occasional buffering🥴. My problem starts when I attempt to move the roam into the garden, expecting it to pick up the Belkin  WiFi extender. Initially it works ( it is within WiFi range (confirmed through WiFi checked on iPhone) however it then stops. I have read on various forums that this is now a common problem. What is being done to correct this “NOT SO ROAM…..ABLE DEVICE.”

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Ken_Griffiths
2 years ago
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OliverMpContributor I
posted in Portable speakers

sonos move red light

I have a Sonos Move. It seems sick! The top touch controls don't work, and the Bluetooth wireless button doesn't work. It says it's charged the lights flash white, and I get an ora ge which turns to green but I can't turn on Bluetooth to reconnect to the system. Then after a while I get a red light. Nothing changed on my system, location, router etc.... this seems to have come out of the blue!!!Can anybody help?? Please

3
O
9 months ago
X
XavSphContributor I
posted in Portable speakers

Sonos Move problem with account linking

Hi!i have a problem with my Sonos Move. I try to connect my Sonos Move but when it comes to “linking the system to your account”, Nothing Happens. it keeps loading but nothing happens, i tried everything my nothing works, does someone have any idea?

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Ken_Griffiths
1 year ago
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DhiltabidleContributor I
asked in Portable speakers

Roam EQ sound adjustment

Roam is excellent, portable and sound is good.  Purposely purchased with mic for the TruePlay.  Device needs 3 band EQ adjustment.  Bass is outstanding, Treble is good, not great.  Having no Mid adjustments is horrible!  Seems like an easy software fix. Mid adjustment feature please!

6
buzz
2 months ago
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pdonathContributor I
asked in Portable speakers

Sonos Move Keeps needing to be re-added to my system

Hi, I’m having a very strange issue with my Sonos move. The speaker will be working just fine and then out of the blue it appears to be no longer part of my system. It has never removed itself while it was playing, but one time the battery died,when I put it back on the charge my app asked me if I wanted to “add move” to my system. As if it was brand new. This also happens when I don’t use my Sonos system for a few days. I go to play music and the Move is the only speaker that is not playing and the app sees it as new again and wants me to add it. The second part of the problem comes in when I try to add it back to the system. The speaker plays it’s chime and the phone hears it but when I press the join button, nothing happens. I’ve tried multiple times. The only way to get the speaker to rejoin my network and app is to do a factory reset. After this, I can join it up and use it for a few days. This has happened 3 or 4 times now and is VERY annoying. Please help.

2
controlav
9 months ago
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ZilverstoneContributor I
asked in Portable speakers

Sonos on pc not visible - but ok in app.

Hi there…I have several Sonos speakers. One (Sonos Arc) of them is wired to my router.Issue: My Sonos Move was not visible - so I went ahead and got it connected from my iPhone. Now it plays - BUT the Move is NOT visible from my PC (Mac).Any suggestions please 🙏

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Corry P
2 years ago
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fish6243rdContributor I
asked in Portable speakers

roam won't turn off

one of my sonos roams dropped on the floor last night about 3 feet.since then it seems to play so far but will not power off via the power buttom.i guess if plays no problem, right??

4
F
8 months ago
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Roope1970Contributor I
asked in Portable speakers

Impossible to switch Roam SL off

I have a Sonos Roam SL. For some reason, it fails to connect to my Wifi. When I switch it on, it just flashes the orange light forever. I tried fixing the connection with the Sonos app, but it tells me to switch the device off and then back on. The problem is, it won't switch off: The advice is to press the power button for 5+ seconds, but nothing happens even if I press it for 20 seconds. At some point, the orange light sort of burns evenly for a couple of seconds, but then it just starts flashing again. What's happening here? The device basically isn't responding to anything I do.

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Ken_Griffiths
1 year ago
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nick_j007Contributor I
asked in Portable speakers

Move Auto Trueplay light not working.

Despite my best efforts of scanning the forums here for an answer here’s the issues I’m left with…The microphone icon on the top of the unit does make its normal beep when I press it, but it will not illuminate. I see others have been advised to remove the voice assistant and add it again, but this makes no difference and to be honest I don’t use any of the voice assistants anyway.It’s the Auto Trueplay function that I can’t get to work. I partly wonder if the LED on the top of the unit isn’t working?Hopefully it’s something simple I’m missing?Thank you. 

11
buzz
1 year ago
S
scope_v24_gtsContributor I
asked in Portable speakers

Sonos Roam showing as „not connected“ - but does not seem to be off

Hi!I have a recurring issue with our Sonos Roam.It is populated with lots of episodes of a children’s series.The idea is, that our daughter just can press play when she wants to listen to it.The Roam is connected to power all the time.Battery saver and WiFi Power save is on, but this does not make a difference.What happens is as follows:Every few days the Roam shows up as „not connected“ in the iPhone app. As such, I cannot control it from the app anymore.Pressing play just plays a click sound and the left LED flashes white twice. It does not start playing and does not wake up (i.e. still not connected in the app).When pressing the button on the back, it plays a two note chime, still nothing happens.The only thing that helps is holding the button on the back until the turning off chime plays - waiting a few seconds and then turn the Roam on again by pressing the button again shortly.I made a short video, that shows the behavior:Any idea or help is much appreciated! 

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Ken_Griffiths
1 month ago
N
NMaqContributor II
posted in Portable speakers

Sonos Move : connection with Bluetooth turntable MARLEY + Sonos Five

 Hello,Do you know if it is possible to connect a Sonos Move with it? :> A Bluetooth turntable (brand: MARLEY)> Pair with a Sonos Play:5 (2nd generation) Are there any constraints? Thank you, Moderator edit: changed Five gen 1 to Play:5 gen 2 for accuracy

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SarahN
9 months ago
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BrandisContributor I
asked in Portable speakers

Bring Sonos Roam to work.

The Sonos Roam is set up in my home WiFi with several other Sonos speakers. Today, I wanted to bring the Sonos Roam to work. First, I paired it to my iPhone using bluetooth. Then I opened the Sonos app to play music. But the app tells me it can’t find any Sonos devices. Why doesn’t it see the Roam paired with bluetooth? Then I tried to add it to the wifi network at the office. The iPhone is connected to the wifi. Now the app tells me it can’t find any  devices in that wifi network but doesn’t let me add the Roam to the network. Finally I did a factory reset on the Roam, now the app found it, but when trying to add it to the wifi network, nothing happens. I use a guest wifi without password, for the first connection, I just had to entery my phone number and it would send me a connect ID. But since my iPhone is already connected to that wifi, I should be able to add the connected Roam as well, shouldn’t I? 

1
Corry P
11 months ago
D
DewdropContributor I
posted in Portable speakers

Roam power button

Can we alert Sonos through this facility to the extremely poor design of the Roam’s power button. Really difficult to turn on and off. Far too streamlined. Looks good but encourages violent response!

6
K
4 months ago
F
fitekbContributor I
asked in Portable speakers

sonos + projector

Hei. I have 2 x Sonos one SL.  I want to play audio from the projector with Chromecast 4 via BT.  If I buy a roam and pair it with Sonos one sl, will it work?Thanks for the answer. 😉

6
F
2 months ago
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