My Roam battery - According to the diagnostic I sent in to Sonos help - is overheating and shutting down the unit.
When it is off the wireless charge for 10 minutes everything starts working normally. But this is totally frustrating for a $180 speaker.
This keeps happening over and over. I’d like Sonos to replace the defective unit.
Best to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Support, as a rule, doesn’t read these forums, nor will an unsolicited diagnostic be read, as per the discussion in the Diagnostics - How do they work? thread.
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