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Get help with your Sonos Roam, and Sonos Move

  • 1,581 Topics
  • 7,910 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1581 Topics
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ace151Contributor I
posted in Portable speakers
SONOS ROAM doesn't work

I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app.  The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week) The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant.  The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app.  After being a long te

4
J
2 years ago
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Malc reesContributor I
posted in Portable speakers
Move Stereo Pair Drops Speaker

I have recently moved to a new place and when I set up a Stereo Pair on a new WIFI, it only plays from one speaker. I can sometimes get it to work from the SONOS app only, playing Spotifz but if I try to play directly out of Spotify one speaker drops and then I have to try repeatedly to have both working together, before one eventually drops. I  have tried restarting and resetting the speakers, but nothing seems to work. 

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J
8 months ago
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GuitarSuperstarMaestro
posted in Portable speakers
Sonos Move 2 Coming in September

From The Verge:https://www.theverge.com/2023/8/2/23817225/sonos-move-2-speaker-features-specs-price

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SarahN
1 year ago
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JamesU2021Contributor II
asked in Portable speakers
Sonos Move - Audio Dropping from Arc group

Have a strange issue with my Sonos Move.When grouped with my Sonos Arc and Surround the audio intermittently drops out/skips. When ungrouped and playing audio via the Sonos app i.e. Spotify or Amazon etc, no such issues. I’ve factory reset the Move and re-booted my router.Any ideas what’s going on?

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Corry P
3 years ago
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Chris HContributor II
posted in Portable speakers
Roam not registering after facory reset

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

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B
4 months ago
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nsideContributor I
asked in Portable speakers
I can't connect 2 sonos move by Bluetooth

Hi all, I have 2 sonos move, through sonos app I have made stereo pair, but when I have Bluetooth on only one speaker is playing,  Please advice how can I play through Bluetooth on both speakers  Regards 

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P
3 months ago
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hailhim88Contributor I
asked in Portable speakers
AirPlay from iPhone8 to projector w/ Sonos Move audio..

Hi. I am trying Apple iphone 8 to airplay 3 mirroring content to viewsonic projector(  fr iphone 8  ) with the  audio bluetoothing to sonos move   Can this be done?Not sure if this is an airplay or sonos question or both thanks!

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Paul A
3 years ago
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KymCContributor I
posted in Portable speakers
Listening through SONOS Roam speakers to CDs played on Apple Superdrive through iMac

HiI have an Apple Superdrive connected to my iMac and frequently play CDs which I listen to through the iMac inbuilt speakers.  I recently purchased SONOS Roam speakers and I can play music stored on the hard drive through the Apple Music app and have it play through the Roams (and it sounds great!), but I can't get anything when I play a CD and expect to hear the music through the Roams.Any ideas?

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T
2 years ago
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Manu84Enthusiast I
posted in Portable speakers
Sonos Roam, unstable Bluetooth

Yes, an other gripe as the Sonos Roam issues seem to be endless; This not only is related to Wifi, Even Bluetooth has instability issues, the music stops playing briefly every 5 to 20 minutes or so, sometimes sooner or sometimes later, but whatever it is, this is driving me nuts, enough to say that,  indeed, it’s a very unrreliable product. Please, I mean… Please, I’m supplicating you to stop telling me that it’s either a network problem or an issue with my phone: First of all, I bought this pricey speaker without expecting that I should have to  become a technician to use it properly and find out why it stops playing randomly or fails to play whenever I want to listen to music, I’m not a technissian to solve network problems, and you should consider it in these 10 months of exasperation that I’ve had with this speaker and no, a simple network reboot doesn’t make any difference, no idea why it keeps being recommended here in this forum as nothing seems to work.Second: as my title says,

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Jamie A
1 year ago
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coatesd72Contributor I
posted in Portable speakers
change of router but cant connect Play 3

I have a new router so I need to change my Sonos with the new network name and password. I try the Sonos app to connect to the Sonos device, assume it is through Bluetooth but can not find device.My Sonos works through wireless but to try to connect I connect the Sonos and the new router . Doing this the Sonos works but I want it to work wirelessly. Still connected I go into settings to look for WiFi setup but asks me to login but when I try it says incorrect even after changing password. The app mentions an email account that's starts with an s and the asterisks, I know nothing about this account.I have done this before when I had a new router and can't remember having problems. If I go back to my old router it works ok Thanks  I 

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C
10 months ago
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ishergContributor I
asked in Portable speakers
Roam not working. Totally unresponsive

My sonos roam appears in the app but says it is offline.  I have tried everything to charge it and the orange light comes on when I connect it to usb-c.  However even if I hold the reset for 15 seconds, 25 seconds, 5 seconds, the white light will not come on. Please help.

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Corry P
1 year ago
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Gforce1Contributor I
asked in Portable speakers
Roam wont hold charge

Roam is permanently plugged in so always shows 100% batt. As soon as I unplug it and try to use it in another room it dies within 5 mins . . . Useless piece of kit . . 

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G
1 year ago
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dtmsContributor I
asked in Portable speakers
Registered Sonos product missing from account System list.

Registered Sonos Roam absent from system list. Unable to locate missing Roam. Why would my registered product be missing from account?

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D
9 months ago
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Jon643Contributor I
asked in Portable speakers
say I want to use my ROAM at a golf course?

Say, I want to use ROAM at a golf course away from my Sonos system.  The following steps did not work:Charge ROAM Set up ROAM on my SONOS network Switch to Bluetooth pairing by holding down power for 2 seconds Pair the ROAM with my iPhone using Bluetooth Test the connection Turn off the speaker by holding down power for 5 seconds Turn on the speaker at the golf courseWhen I completed Step 7, the light was blinking white (I think because it was searching for wifi, which was 50 miles away) and refused to switch to Bluetooth via a two second press of the power button.Help? 

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Ken_Griffiths
2 years ago
sf64
sf64Contributor I
posted in Portable speakers
Feature Request: Allow limiting the max charge of battery-powered products.

Hiya! This is gonna be one heck of a first post for this forum. I’ve had a Sonos Roam for a while now, and I love the thing. Really, I do, or at least I did… then I started worrying. I had to RMA my first unit the year I got it, because the battery health had worn down so far during its usage cycle that it refused to start up anymore. For reference, this is what I experienced: The Roam refused to respond to the power/bluetooth sync button, media buttons, or microphone button. The Roam’s lights would not turn on, and the speaker would not connect to the local network. The speaker would let the power light fade on, sit a moment, then abruptly shut off entirely when at rest on its wireless charging pad. The speaker would not respond to the support rep’s “plug it in and leave it overnight” troubleshooting step. Later on in the day, I found that often times, the Roam and other battery-powered Sonos products relied on their batteries for things like keeping the internal clock running. When m

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buzz
4 months ago
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gheh388Trending Lyricist I
asked in Portable speakers
sonos roam battery overheating

My Roam battery - According to the diagnostic I sent in to Sonos help - is overheating and shutting down the unit. When it is off the wireless charge for 10 minutes everything starts working normally. But this is totally frustrating for a $180 speaker. This keeps happening over and over. I’d like Sonos to replace the defective unit. 

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buzz
11 months ago
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AMSBContributor I
asked in Portable speakers
Move 2 battery draining on charger

Just got my Move 2 four days ago and have kept it on the charger since I got it. It’s never fully charged, got to 97% and now it’s at 94%.  Is this normal?

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Schlumpf
8 months ago
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bendiepContributor I
posted in Portable speakers
Sonos Roam - Using bluetooth while in WiFi range

HiI’ve noticed something quirky about the Sonos Roam. When I pair the Sonos Roam to a Nintendo Switch via bluetooth at home (in range of my home WiFi). The Roam refuses to prioritise the bluetooth audio signal over the WiFi. It eventually does swap over after 10mins or so.  However when I do the same test with the Sonos Roam and an iPhone, it works fine instantly.  I can’t seem to find any setting in the Sonos app to choose the audio source for the Roam either. Also when I pair the Nintendo Switch to other bluetooth devices (earphones/headphones), the audio connection works fine (so I don’t think this is an issue with the Nintendo Switch itself).Has anyone else experienced this? Is there a fix for this?

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A
2 years ago
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FlatspinContributor I
asked in Portable speakers
Move 2. Low bass at high volume

I’m having an issue with low bass above 50% volume. Sounds great until the 50% mark, then the bass progressively gets lower as the volume goes up to 100%. By full volume there is basically no bass.Is this just a trait with this speaker or do I have an issue?Thank you.

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J
2 months ago
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SmixContributor I
asked in Portable speakers
Battery % missing on the app home page

Hello,Since the last update of the app for iOS, you now have to go through 4 levels in the settings to find the battery percentage and therefore know when to remove the device from charging. Whereas before, it was simply visible upon opening the app. Are you looking to complicate our lives with this update or simplify it as your message claims? Thank you for taking this complaint into consideration.SincerelyMalik

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S
3 months ago
User63453
User63453Avid Contributor III
asked in Portable speakers
Roam stereo pair unpairing over time

I’ve noticed that our Roam stereo pair occasionally breaks every wk or 2 and forces us to re-pair them. Any idea why this is? Are they turning themselves off to save power and then forgetting their st. pair? Anyone else experience this?

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Ken_Griffiths
2 years ago
IanJShaw
IanJShawProducer I
asked in Portable speakers
Move suddenly unreliable

I have a 12 zone Sonos system, wireless config, that usually runs trouble free. WiFi is provided by BT Whole Home Wifi extenders throughout the house.One of the zones is a Sonos Move that has performed flawlessly since I’ve had it.In the last couple of weeks it has started becoming very unreliable.  Typical behaviour is: - Add Move to Group (via either Windows Desktop or Android app) - Move shows as playing music in the group but no sound comes out - Attempt to remove Move from group:  App unable to connect to device, try again later - Manually turn Move off and then on again - Move sometimes returns to becoming responsive, sometimes not. At all times the WiFi signal where the Move is situated it showing as full strength on my phone. I have tried a full factory reset and re-adding to my system with no improvement. Has anyone experienced anything similar?  Got any helpful hints before I take this to Sonos Support?Many thanks.

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bockersjv
2 years ago
T
TippyToesTutuContributor II
asked in Portable speakers
Sonos Roam - Outdoor Patio - How long can it be outdoors?

I recently installed a Sonos Amp along with a Roam on my new patio. So far, I am loving the audio. The Roam teamed with the Amp gives me hands-free voice control over everything I want outside. My hope was that, with the Roam, it could be left outdoors during the warmer months and only need to be brought inside in the Winter.My Question is: What kind of temperatures should I be able to keep the Roam outside 24/7? I have a wireless charger set up and the Roam is mounted on a wall under an awning and pergola, so other than dust and wayward water spray, it should get very little direct contact with the elements. I figured that I would need to keep the Roam indoors during the Winter months but would be curious if anyone else has done something similar and what their experiences were.

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T
1 year ago
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echan42Contributor I
asked in Portable speakers
sonos pair disconnecting on a daily basis

I have a pair of Sonos Roams I have set up in my home.These are plugged in by default and I intend to use them stationary. As such I don't want them to sleep or enter standby when not in use. Both speakers have very good wifi signal, on channel 11, both have static IPs assigned to them and they are not close to any obstacle or in proximity to a wifi splitter or wifi extender.The channels used by the speakers are also not in conflict with any other signals in or outside my home. Very frequently I will find that one of the two is not available on the Sonos app, google voice assistant will inform me there's no wifi and a quick reset will have them up and running again. I was hoping to avoid this frequent daily reset can I do anything on my end to get this issue solved? Here are a few screenshots taken before and after resting. Can I provide any diagnostics info?

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Ken_Griffiths
2 years ago
J
JanetJContributor I
asked in Portable speakers
My Sonos roam wont play music from my Ipad

I have just received a Sonos roam for Christmas I have connected it to my wifi and it plays music from the various radio options I want to play music from my IpadI put it in discoverable mode and the I pad found it using Bluetooth in settings and shows that it is connectedI go to Spotify on my IPad and select a tune but nothing happens the little up and down bars show that it is playingHowever I now see a small logo at the bottom of my screen that says AIRPLAYI select this and and I get a logo called airplay or blue toothI select this and a screen comes up showing the devices I can play from one is iPAD and the other under the heading of speakers and tvs is Sonos roamIf I click on IPad the music starts coming from the iPad speakerif I click on Sonos roam nothing is heard despite the little bars going up and down and the play line moving along and when it gets to the end the next song on the list is displayed but I never hear anything I have tried to turn up the speaker using the contro

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G
1 year ago
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