Get help with your Sonos Roam, and Sonos Move
- 1,019 Topics
- 5,923 Replies
I have a Roam SL and 2 Play:1 speakers. All are correctly registered in the S2 app. I can freely group all speakers together in WiFi. The issue arrises when I stream music to the Roam over Bluetooth and then try to group with one of the other Play:1's. On the first attempt it works fine but then if I ingroup and then group again no sound comes from the Play:1, still plays on the Roam. The app shows the Play:1 as grouped and playing. If I power cycle the Play:1 and then regroup, it works again but the same happens if I ingroup. Correction: I now get the same issue when connected over WiFi, was probably like that all along. So looks like the Roam groups the first time okay, after that not, either if on Bluetooth or not. Othe speakers group okay.Extra: just found that the same thing happens after pausing playback, the Play:1 does not resume sound but the Roam does, still grouped on the app.
Roam stops working, assistant says can’t connect to wifi, Roam not visible in Android app.In Windows desktop app Roam is visible and works normally, check for update and desktop app reports that an update is required, Roam is updated, after update Roam appears in Android app.This has happened on a number of occasions, I wonder why?
Yesterday I discovered that somehow a tool on my workbench had partially cut through the wire attached to my Sonos Roam wireless charger base unit. The wire was connected but cut partially and appeared that the conductors were not reached, looks like it should work still but seems not to.So I have to ask, why does a purportedly high tech innovative company resort to trapping customers just to make a paltry few tens of bucks? The base unit could have had a detachable wire, perhaps a simple jack plug or other form of USB connector, but no: Reinventing home audioThe wire is fixed, cannot be removed and so cannot be replaced, leaving the only option as buying a new base unit and paying 50+ dollars. This is a commercial decision, plain and simple and if Sonos cared about the customer experience or their reputation as a designer, “reinventing home audio” as they like to claim, they’d have done this, made it easy to replace a simple piece of wire.So why not stop running with the herd? why not
Moved to a new WiFi Router, and my Sonos Roam won’t play nice with it. I’ve tried to set it up about four times, each time cycling through the setup/troubleshooting options (Make sure the network matches my device, check the password, reboot the Roam, reboot the router, etc.), and occasionally rebooting my device (iPhone), and it’s still not working. The Wifi comes with 2.4Ghz and 5Ghzs options - The Roam only sees the latter, and even when my device’s WiFi settings are is switched to that one, it’s still not having it. I’m very tired - Any help is appreciated!!
I recently installed a Sonos Amp along with a Roam on my new patio. So far, I am loving the audio. The Roam teamed with the Amp gives me hands-free voice control over everything I want outside. My hope was that, with the Roam, it could be left outdoors during the warmer months and only need to be brought inside in the Winter.My Question is: What kind of temperatures should I be able to keep the Roam outside 24/7? I have a wireless charger set up and the Roam is mounted on a wall under an awning and pergola, so other than dust and wayward water spray, it should get very little direct contact with the elements. I figured that I would need to keep the Roam indoors during the Winter months but would be curious if anyone else has done something similar and what their experiences were.
Hi folks, I recently purchased a pair of Sonos Fives for my living room, and a Move for the rest of the house. I’m very happy with them. I have a question regarding WiFi extenders - no doubt similar to others that have been asked, but I guess everyone’s use case is slightly different. I have a downstairs gym where WiFi is patchy. If I have the Move upstairs (i.e. where connection is easy) and play something then take it downstairs, it can still remain connected to the WiFi network, but it’s patchy and often drops out. It seems harder to play something from scratch downstairs. I also have a treadmill down there which requires WiFi. This seems to work a little better, but again sometimes it’s glitchy. I’m looking for a solution which would extend WiFi connection down there reliably. Hopefully this would work for both devices - i.e. I’m not sure a Boost would do anything for my treadmill! Browsing some previous forum conversations it seems this is not completely simple. Suggestions mo
Hello! I have a Sonos Move (as well as a few other products). Everything used to be set up just fine, with the Move in its own group. Recently had some issues and had to replace a lot of electrical wiring in the house and the axial cable to my modem got fried. Replaced the modem and router.Everything is set up on the new network, except the Move. I have tried rebooting the move a couple times. But still when I try to get it into setup mode, the light goes solid orange, never flashes green. Additionally, my Sonos app seems to have forgotten the Move was ever there. Is this a hardware problem?
Hi there! I have a special situation: I am an exchange student and this week bought a Sonos Roam for in my room. I had assumed it would be no problem to connect to the wifi here in my university dormitory here, because every room got their own small router.But, as it turns out, it does not work. I always get stuck at the step where my Roam has been installed on the network, but that I have to restart my Roam so that it will become visible in Systems in the Sonos app. It never appears though, whatever troubleshooting steps I go through and however long Sonos is searching for the Roam.Eventually, I installed my Sonos on the network of the hotspot of my laptop (for which my laptop just uses the room wifi of course). So the problem should not be with my Sonos or my phone, I would say, but only with the router. Does anyone have any clue why that would be? It is just a regular router satisfying Sonos’s requirements, with just a long network name and a long password. This is the model by the
When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons, and it is not appearing to connect via Bluetooth or WiFi. At the moment it’s essentially an expensive paper weight, any idea what is wrong with it?
SummaryIn my experience, the Sonos Roam has been buggy, and I encounter a lot of disruptions in contrast to my Sonos One and Sonos Beam and breaks the illusion of an easy multi-room audio “it just works”. It’s put me off investing in further Sonos products or upgrading unless this is resolved. Trouble waking upThe Roam has issues waking up from sleep. It gets stuck and won’t turn on. Other times, I need to press the power button then wait a few seconds and try pressing it on again, only for the logo light to pulse white and then eventually connect to the System. Disconnection/Drop-outsPlaying multi-room audio with Sonos One and Beam, the Roam will suddenly stop playing the music whilst other Sonos speakers work fine. To resolve this, I’d turn it off then back on to get it working again - even then this may not work. Poor battery lifeWhen on standby or playing music, it doesn't last 10 days or the 10 hours (whatever the specs stated). Don’t have much to say on this other than it does wi
First and foremost I fully enjoy my Sonos speakers. Recently purchased the Sonos Roam. Amazing speaker with great sound! However, I notice everyday I come home from work, it's turned on knowing I turned it off. First, why?? Secondly, will this ever change?? The Roam never leaves the charger if I want to be able to use this thing. Can and will there ever be an update to fix this?? Thanks in advance, Greg
Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6
Hello allI am getting no where with support and wanted to reach out to you. The Sonus Roam turns on and connects to my network. I can always use Alexa and it works well/plays music from spotify.The issue is that it often doesn’t show as an option to connect to within spotify or the Sonus app. This issue may resolve c10mins into turning on but as you can imagine it is v v irritating. Before letting the battery discharge and leaving in a cupboard/giving away, I wanted to know if anyone has a fix for this.I currently have the issue on Samsum S21 ultra.Thanks in advance allDaniel
I have two Sonos Plays and a Roam. I can group the Sonos plays together, but not the Roam. All are visible in my system and selectable in the Grouping option, but when I try to save the group (either with all devices together or just the Roam), I receive the following error: “Unable to save group. Try again later”. I have tried later, much later, and much much later to no avail.
I have two Sonos Moves (not stereo pair). Originally named PatioSonos and GarageSonos.After some issues (notably with Apple Music). I decided to start again; I reset both Moves, reset the apps and went through the transfer ownership routine.Then set up again this time with names Patio and Garage.One or other Sonos app (using iPad and Mac) changes BOTH names to PatioSonos. Changing them to Patio and Garage again only lasts a few minutes.Changing one would be annoying but livable with; changing both is not just poor QA on the Sonos software but makes using awkward (as a minimum, I have to test play to determine which is which!).Any ideas/suggestions to really reset to factory settings appreciated...
Hi, I wonder if you can help.I’ve got a system comprising of 2 moves, an older Play 5, two Play 3s and a Play 1.Now I get quite a few skipping and buffering issues at the back of the house farthest from the Wifi router, that’s mainly where I use the indoor move (and wanted to use it in the garden as well). I’ve also got a smart TV at the back of the house which I don’t get issues with actually.Sonos have advised me that the move needs to be 25-30 feet from the access point to give decent coverage and can’t connect to a range extender (which means I can’t actually use it wifi connected in the Garden).I’ve been along investor in sonos and love the products, but this feels like a proper limitation (and I understand it needs to connect to the primary Wifi SID and NOT use the Sonos net, so I’m guessing that also rules out a boost. Does anyone else have such an issue - or can you suggest perhaps a Wifi router that works in the UK with a great (longer) range which is approved by Sonos ?Sorr
I’ve got L+R Sonos Moves (MOVES) and a pair of Polk Atrium 6s that are connected to a Sonos CONNECT (PATIO). When I play music, I group them all together and they sound great. However, I have to set the volume level of PATIO 33% - 50% higher than the MOVES so I can approximate balance between the four. Is there anything else I can do to achieve greater and better parity between the four?
Have tried deleting S2 app, factory reset sonos move, reinstall etc worls fine with bluetooth on my Iphone11 but not my wifes iphon 8when reinstalling it does not connect to my wifi network, it finds the speaker but stops at can not connect . It couldnt add move to the system tab, somehow i succeded with that but after clicking on the icon for move, it says time to finalize blabla la” and then”adding sonos move” stand for a while then ” your mobile unit can not communicate with sonos. Check network and try again”
HelloReceived my two Move 2’s today...really excited to finally have them. I sold my two previous Moves but didn’t realize how much I’d miss them until they were gone. I used the Moves in my office to listen to music or when I wanted to listen without disturbing the wife. Here are my impressions thus far…UnboxingThe experience was on par with unboxing an Apple product. Clean and Simple. One pull tab and you’re in. Very eco-friendly. I’m really digging the Olive color as it really looks cool. A nice change from my original black Moves (and/or the white). Both Move 2’s arrived with 31% battery charge.SetupPlug in the Charging Ring Set the Move 2 on the charging ring Open the Sonos app Follow the animations The entire process took approximately 7-10 minutes from start to finish including acquiring my network, update and enabling Alexa.SoundOne Move 2 is definitely an improved sound over the original Move. The two outward angled tweeters present a much wider sound stage vs the downward fac
Hi everyone, I’ve got a Move which doesn’t appear to be turning on or charging over USB-C as the battery indicator and main status light aren’t lighting up. Unfortunately I don’t have the dock as it’s a 2nd hand unit. I’ve tried 2 power supplies which should be able to provide the power it needs (65W laptop charger and a 90W charger from a Philips 346B1C PC monitor, the monitor can provide 12 V/3 A and 15 V/3 A which meet the Move’s spec).To try and diagnose where the problem is, does anyone know:Can the Move operate without the battery if it’s plugged into power? Can I run diagnostics over the USB port? Is there a way to check the battery level (including with a multi meter)?I’d also be interested to know if there are other steps I can take to diagnose and (hopefully) fix the problem. Thanks in advance
Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was successful. However when I wanted my phone linked back to the Roam it couldn't find my phone. I have tried everything and pressed so many different buttons and combinations of inthink I have factory reset it and can't seem to do anything with it? I guess I have to set up on hone network again and basically start over? Bit frustrating to say the least. I also have a Winderboom speaker I use in my gym at home and have never had issues with connecting a different devices to it. Any help would be appreciated. Thank you
Let's talk business
Sonos is looking for engaged business owners and installers in the EU and the USA to influence Sonos’ product development.Take the survey
Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.
Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.