Get help with your Sonos Roam, and Sonos Move
- 1,019 Topics
- 5,940 Replies
Hi,I’ve had my Roam up and running about a year. However, I let the battery run down and now the unit refuses to switch on.I charged the Roam back up by plugging in the cable. The light was solid orange the whole time while charging and now the light is off (which I assume means the battery is full?). I used the official Sonos plug (10w) to charge the unit.However, when I hold the units back on/off button down nothing happens and the speaker appears to be off still. It also no longer appears in the Sonos app so I’m very sure the unit is off.Is there anything else I can do? Is the unit broken?Any info would be great.Thanks
I’ve been through the factory reset and hard reset protocols and I can’t get it to turn on. I have both the charging base and a USB-C charger and have tried multiple configurations of charging and button push-and-hold, all to no avail. This happened once before and eventually I found a fix online but as of now I cant get anything to work. I’m going to try Sonos support as well but as we’re going into the weekend I figured turning to the Forum might be my best bet. Really want to have it working again before Memorial Day (Monday) here in the US. Has anyone had a similar experience and found a fix?
I am a new Sonos owner. (Arc,Sub, Ones (2), and Move.I am slowly learning the system and how it operates with it’s mostly Wi-Fi technology. I have a “Netgear Nighthawk” mesh system with router and two satellites. The actual router is situated near the Arc. I have a relatively small one story home, (1700 sq feet), with a decent sized back yard. What I have learned, by trial and error is that I had to re-arrange my satellites and place one on the lanai to cover the Move which we use out in the back yard. I have it set up temporarily, Just plugged in on a covered shelf. I want get some inputs on how to set the satellite up more permanently. Iam curious about how the bandwith puts out of the device, and height to place it on the lanai. All suggestions gladly entertained. Thank you!
Hi all,So I purchased a Roam for the summer months outside and just realised it is not compatible with my S1 set up, all but 1 of my 6 speakers are S2 compatible I believe so assume if I replace my Bridge with a Boost 5 will work on new S2 set up? Appreciate any feedback, if the Boost is not the right approach then the Roam goes back to Sonos as my S1 system has worked great for 10 plus years with no problem so am nervous about tampering. Thanks in anticipation.Martin
I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.
Hi, I have an almost new roam and used like 3 times. I did not use it for some weeks and when I tried to use again, it was not recognised from the app. I hard reset the device and apparently it came back to normal but the next day it had the same issue. This time I tried to hard reset again but now it doesnt turn off. I press the power buttom for several secons, the upper light goes off for 2-3 seconds then you see an orange light at the base of the roam and then I got some white blinking lights from the top for some more secods to finally have a solid red light on the top. I have tried the hard reset by power off and play combination but this keeps cycling the lights all over again. What else can I do, this is almost new device and havent had any issues before.
I will come home from work, and my tv or streaming music will have turned itself on. I am the only person that uses the account or any of the streaming services (I live alone- nobody has ever connected to the system).The tv has turned itself on two middle of the night and coming home from work with music playing or tv turned on is a regular occurrence. (Typically the last thing that I had on…no didn’t forget to turn it off- thinking watching tv 18 hours prior)
My new Sonos Roam has just randomly started making a continuous banging noise, all attempts to either reset the unit or turn it off have failed, there is no one available at Sonos to assist, has anyone else experienced this? Currently I have had to put it in a box wrapped in blankets to dull the noise, it sounds like a jack hammer, any advice would be greatly appreciated.
Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?
My set-up for the past 18 months has been 5.1.2 in the living room (arc sl, sub, 2x one SLs) and a move in the kitchen. This set up has been flawless and issue free the whole time I’ve had it. Last week I added a 2nd move to the mix and now I’m experiencing issues. The 2nd move seems to drop out quite frequently, and now on occasion the arc is dropping off the network.Any thoughts on why this is happening? Is it possible that the 2nd move is just overloading my wi-fi? My wife was a bit skeptical about a new Sonos already, now really not happy that the system isn’t working!Any suggestions to fix this?
Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected. The group audio delay was set to High But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.
Boy, I thought this would be an easy question to find an answer for. I found the same or similar question being asked in multiple ways, but none of the answers so far seem to work. I suspect this is a very basic question, so apologies in advance . . . I have an existing Sonos setup that I am using primarily for home theater & music listening. Gen2 Beam, Sub, two Play:1s. Pretty typical.I have just purchased my first Move and I’ve set it up as an independent speaker/room called “Move” (the default).I would like to add the Move to the existing setup so that it works as part of the home theater group - its main position is going to be in the dining room half of a large living/dining room area.But I also want to use this as an indi speaker when outside or upstairs in a different room. Pretty simple, eh?I thought I could accomplish this flexibility by setting up Groups on the Sonos app, but the app tells me that I need at least three rooms to begin employing groups in the way that
Hi My Move arrived this morning, but so far it seems pretty terrible from a connectivity perspective:It constantly tells me the system can’t be found, I can’t connect my Amazon Music service (despite getting the Amazon message saying it had been approved).It’s currently working, connected to my boyfriend’s phone and playing via bluetooth, but surely my app should be able to find the system? It’s just constantly whirring on the ‘searching’ wheelI’m so disappointed!
I listen to music on my Samsung phone and my iPad. With my old JBL speaker I could easily switch between the two and it also allowed multiple other devices which it stored in the register. The Roam appears not to allow this and unless I remove the Roam from my phone’s Bluetooth register, it will not pair with my iPad - also vice versa. If this an issue that can’t be resolved and I have to pair each device afresh each time, the Roam is going back to the store. A pity as it’s a lovely bit of kit, but can’t be arsed with all the faff if it doesn’t allow itself to be stored on multiple devices. any help gratefully received - thanks
I cannot seem to get the Arc and the Move to get their WiFi signals from the same network. The Arc is connected to a Sony Bravia TV via HDMI arc, but does not have an ethernet connection. In the S2 app, I have a single WiFi network specified. But the Arc isn’t getting its WiFi signal from my primary router - the Move is. That difference is problematic when I group the Arc and Move.
I have several Sonos devices including two Sonos Move. I’ve had them for a while, and lately they have started acting wierd. Both Sonos Move (and only the Sonos Moves) suddently stops playing the music and starts with an buzzing sound. To fix this I need to start and stop the music, and then its ok for some time and then this repeats for some times.I looks like this happens in the beginning of turing on the music, and after stop/start a couple of times it works for a longer period.I have tried changing wifi channels, and ensure to only have one wifi network avalible.I have a mesh network and uses th 5Ghz net.
I have two Play:1 and one Sonos Move. The move is requiring an update, but I’m getting an Error Code 30 every time I try. I’ve tried unplugging the router (and all other WAPs), then powering down the Sonos Move, then rebooting the router, and turning the Move back on - and that still has not worked. Any other tips?
Let's talk business
Sonos is looking for engaged business owners and installers in the EU and the USA to influence Sonos’ product development.Take the survey
Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.
Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.