Get help with your Sonos Roam, and Sonos Move
- 684 Topics
- 4,187 Replies
sonos roam connected via bluetooth but not playing music - music still comes out of my phone/computer
just bought roam..i did the setup downloaded the app and connected to my phone via BT however even though it shows connected on my phone (apple 12pro) and PC (macbook air) I don’t hear the sound from the Sonos Roam but i hear it from the phone and the PC as if it were not connected..Also I still don’t understand how wifi connectivity works if there is a tutorial i would appreciate it..
Sonos Move offline as soon as out of base
Hi, I have a system with 2 Moves, 2 Roams and 1 One.As long as the Moves are in the base, all is well but as soon as I take them out, they disappear from the available devices. Sometimes I have to do a reset and sometimes I can power off and on for them to re-appear. This wasn’t the case until maybe 1-2 months ago. All firmware is up to date.I mainly use Spotify and the speakers disappear both on the Sonos app as well as on Spotify if trying to connect from there.Really annoying. Any hints for a sustainable solution?
move and beam grouped but not performing for tv
Hi I grouped beam and move. They were ok for music playing but the move is hardly pick up any sounds from TV play while beam and move grouped. Ungroup on autoplay was unselected. The group audio delay was set to High But it still doesn't work. Checked other threads shows the problem solved but no actual solution provided. Please help.
How get a response from support
My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4 times now. No replacement. No answers. Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!
Problem adding Sonos Roam to system even after several factory resets still does not show up
I currently have updated to the latest Sonos App and run the update for the Sonos Roam.I am following the factory steps to add to the system and currently have a Sonos Roam in the system but for whatever reason I am able to add the Sonos Roam. It tells me to power down the roam and restart. Upon restart the Sonos Roam shows as offline in the app even after several restarts. I tried factory reset and to re-add a couple times and still no progress.
After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.
"unable to play selection", everyday until reboot
Everyday I get the “unable to play selection” error and need to reboot the sonos move in order to play music. The app connects to the move but cannot play anything. Any advice on how to solve this annoying problem? (currently on verizon fios internet)
Wi-Fi Set Up to Cover Back Yard (Move)
I am a new Sonos owner. (Arc,Sub, Ones (2), and Move.I am slowly learning the system and how it operates with it’s mostly Wi-Fi technology. I have a “Netgear Nighthawk” mesh system with router and two satellites. The actual router is situated near the Arc. I have a relatively small one story home, (1700 sq feet), with a decent sized back yard. What I have learned, by trial and error is that I had to re-arrange my satellites and place one on the lanai to cover the Move which we use out in the back yard. I have it set up temporarily, Just plugged in on a covered shelf. I want get some inputs on how to set the satellite up more permanently. Iam curious about how the bandwith puts out of the device, and height to place it on the lanai. All suggestions gladly entertained. Thank you!
Might buy Roam for kid. Register it to my account or new account?
I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)
Sonos turns itself on
I will come home from work, and my tv or streaming music will have turned itself on. I am the only person that uses the account or any of the streaming services (I live alone- nobody has ever connected to the system).The tv has turned itself on two middle of the night and coming home from work with music playing or tv turned on is a regular occurrence. (Typically the last thing that I had on…no didn’t forget to turn it off- thinking watching tv 18 hours prior)
Problem reconnecting my Sonos Roam to new network
Hi I brought recently a new Roam and had it set up in our house. it worked perfectly. Then I took it to our summerhouse to install it on the existing network there. This network already have a Sonos Play 5 installed.I followed the Sonos advise and had the Roam reset back to factory setting. Sonos Roam flashing green now and ready to install.Procedure:Sonos app is somehow able to identify the Roam and the Sonos app(Sonos2) suggest the steps which are followed;In the app it says “Add Sonos Roam”. I click Activate Lets add the Roam to your system. I click Continue App says: Making Sonos Roam ready. App work in progress... Error appear: We could not find any Sonos products on your mobile network, so we cannot configure Sonos Roam. Try again.I tried many times with same result. My Play 5 plays perfectly on the existing network. I have tried to restart my router as well.CheersDennis
Sonos Roam Looping Light and is not working
Hi, I have an almost new roam and used like 3 times. I did not use it for some weeks and when I tried to use again, it was not recognised from the app. I hard reset the device and apparently it came back to normal but the next day it had the same issue. This time I tried to hard reset again but now it doesnt turn off. I press the power buttom for several secons, the upper light goes off for 2-3 seconds then you see an orange light at the base of the roam and then I got some white blinking lights from the top for some more secods to finally have a solid red light on the top. I have tried the hard reset by power off and play combination but this keeps cycling the lights all over again. What else can I do, this is almost new device and havent had any issues before.
Works Great: Roam and Bind function on Asus mesh
I have a 2 Roam system running on an Asus mesh wifi. Worked great indoors but was having lots of drops when I’d move the speakers outdoors. This was frustrating because the Roams insisted on connecting to the router, which was further away, rather than the nearby node.Long story short, I used the ‘Bind’ function in the Asus App force each Roam speaker to connect to the node instead and now it works great. Note: it did give me a warning that the wifi signal at the node was poor so it may cause dropouts, however, this has not been the case and the node is clearly the better signal. But that would explain why the Roams weren’t automatically connecting to the node instead of the router: the mesh ‘thought’ that was the better signal. In any case, this was such an easy fix to a frustrating problem that I wanted to pass along. cheers,Frank
MacOS, Sonos, Airplay, Move
I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.
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