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Get help with your Sonos Roam, and Sonos Move

  • 1,618 Topics
  • 8,002 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1618 Topics
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t4uscatxContributor I
asked in Portable speakers
Sonos Move 2 - Can't "move" between 2 wifi networks without factory reset?

I was told by support just yesterday the new Sonos Move 2 cannot “remember” 2 different Sonos systems/networks.  I find that hard to believe on a product called “Move”.  Can you confirm?   Scenario:Unboxed my new Move 2 and added it to the system in my main residence no problem.  Packed it up for a trip to the beach house WITHOUT the charging base.  Mistake?   Shouldn’t be, but when I get to the 2nd house there is no obvious way to add the new Move 2 that was added to my other system.  I have numerous products in both locations - does no one else take the portables around this way?  So now, based on what support indicated, I’ll have to literally factory reset every time I transport this “portable” speaker from A to B.  AND - I’ll have to take the charging base to factory reset.  Really?  Could really use a better way or another option if it exists.  Thanks all.

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Ken_Griffiths
10 months ago
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DaeleenuttContributor I
asked in Portable speakers
is there a way to track your device if stolen

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

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buzz
11 months ago
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marcusfaciusContributor I
asked in Portable speakers
Sonos Roam as a bluetooth bridge

Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6

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T
10 months ago
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Robinsid18Contributor I
asked in Portable speakers
No sound from Move after new WiFi installed

My mobile device tells me music is playing on my Move but no sound comes out. New WiFi was installed four days ago. Move was working well before that, and seems fine now except for total silence! I’ve added it as a new product three or four times and all goes smoothly but still, no sound emerges. I’d be grateful if anyone could offer a new strategy to try.

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buzz
11 months ago
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Henrik NaundrupContributor I
asked in Portable speakers
constant red light on Sonos Move

There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?Constant red light is not described in the user manual

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10 months ago
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AraCContributor I
asked in Portable speakers
Just purchased a Move and it sounds awful next to my Play 5. What am I doing wrong?

I just purchased the Move and with help from customer service downgraded the software. I was eager to hear it next to my aging system (Play 5 and various ZPs) but when I finally got it to work it paled in comparison to the sound of my Play 5 - little dynamic range and poor sound quality over all. I hear that the sound quality of the Move 2 is much improved but does it make sense that the 5+ yo Play 5 sounds much better? Any suggestions on settings or tweaks I can make are welcome. Thanks in advance! 

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Corry P
11 months ago
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va2yesTrending Lyricist I
posted in Portable speakers
Every time I talk to Alexa, the Move 2 is off!

How can I make sure Alexa is always around when I call for her on Move 2? Every time when I need Alexa, the Move 2 is off. When I called Sonos support, they said there is no way to resolve this issue. It doesn’t make sense to me that I have to go up to the Move 2 to turn in on or go get my phone and open the Sonos app in order to talk to Alexa……. I need help!! Thanks y’all!

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Ken_Griffiths
11 months ago
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bjbeesonContributor I
asked in Portable speakers
Stereo Pair - Touch Controls

I have paired to Moves.  It sounds great and is exactly the right solution for my office.My only issue is that I can only the touch controls on the right speaker function.  The touch controls on the left speaker don’t do anything.I’d prefer that the touch controls worked on both Move speakers, but at a minimum, I would like switch the touch control from the right to left speaker.

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B
11 months ago
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DtthweattContributor I
asked in Portable speakers
move 2 charging

Can you charge a move 2 with a 12v usb  car charger?

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G
11 months ago
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techhitContributor I
asked in Portable speakers
Having trouble setting up new Sonos Move bought from overseas

Hi, I recently bought a brand new Sonos Move from Japan and I live in New Zealand.  I’m having trouble doing the initial setup via the Sonos mobile app.Launched Sonos app, and discovers the Sonos Move speaker. I tap “Add” App tells me to press the infinity button that’s playing the chime. App connects to Sonos Move successfully. App asks to connect to wifi and I enter my wifi password carefully and verify that it’s correct. Click Connect. App stalls on “Connecting Sonos Move to <my wifi>” for 2 minutes. App says “There was a problem setting up your Sonos Move.  Let’s try something else”.  Tap Continue. App says “Go to iOS Accessory Setup to connect your Sonos Move to your WiFi”.  Tap “Go to Accessory Setup”. After 30 seconds, app says “There was a problem during setup.  Restart your mobile device or use a different one and try again”.I’ve factory reset the device several times and am getting no further.  Some advice would be appreciated.  Thanks. 

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DGR1
11 months ago
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OneThreeContributor I
posted in Portable speakers
Move 2: Trueplay volume problem

I recently got a Move 2 and have had a recurring issue when Automatic TruePlay is enabled.It’s especially noticeable at low volumes: there will be frequent half-second swells in volume before the level returns to what it was before. It’s very bad with ambient music; it will be peacefully humming along, then there’s a sudden spike in volume before returning to normal.It happens on any song, at any part of the song; it isn’t repetitive or triggered by a specific track.It doesn’t happen if I disable Automatic Trueplay.It sounds like for whatever reason, the algorithm that balances Trueplay suddenly thinks “I need to turn up the volume,” then the mics feed back and it lowers it quickly to the previous level.The odd thing is that this doesn’t happen on the original Move. I had a Move placed in the exact same position in our kitchen for over 3 years, and this never happened. As soon as I swapped in a Move 2, I started noticing it.So either there’s a difference in how the Move 2 calculates Au

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O
11 months ago
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Genie31Contributor I
asked in Portable speakers
Sonos move won't power ON

Hi there!I tried digging around various help topics on the forum but to no avail! I still want to try posting and find out if there is indeed a solution or I am being overly optimistic.I have a Sonos Move (2020 model) that was working perfectly fine all these days. Until recently, I noticed that the battery would discharge on its own while sitting on the charging base. I have never used a USB-C charger with this unit before. From the forum , I found various suggestions to do a reset (power button pressed 15 seconds off the base, and power button with 15 seconds on the base) that seemed to work and would reset and power on the system and start charging the unit. Again, within a day or two, I saw the battery drain (indicated by the low battery sound). I repeated the above steps and it worked.Recently, it once again drained out completely and this time the orange LED kept continuously blinking while sitting on the charging base and reset did not solve the problem. Finally, the orange LED

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S
9 months ago
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StarmontTrending Lyricist II
posted in Portable speakers
roam battery issues

Very disappointed in the quality of the Sonos Roam. I am an ex-dealer and part of the reason we dropped the line is due to poor support and the fact quality has dropped on both hardware and app. The latest issue is with the Roam battery. This particular roam was always charged on the Sonos base with a Sonos power brick. It stayed there when not in use and was used sparingly. One day it was just dead. No way to revive it even with support from Sonos. I wish they had would stand behind their product but the only option is to receive a 30% credit….which means they continue to profit on the sale of the replacement since dealer cost is MSRP less 30%. No longer the high quality company they once were!

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Airgetlam
11 months ago
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BeerMeSoundContributor I
posted in Portable speakers
after market Wireless charging for roam and move

Anyone know of wireless charging bases or pads that work with Sonos products, that AREN’T specifically built for Sonos products? or does Sonos restrict us to their gilded cage?

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bockersjv
11 months ago
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jsrmonsterContributor I
asked in Portable speakers
2x Dead Roam Disposable Speakers

2x dead roam speakers 14 mos/ 17mos use.  The china 18650 batteries are junk.  I guess the battery module is smart enough not to overcharge these lithium batteries to a thermal runaway condition and burn down the house.  Never buy these speakers, knowing they are disposable same as the cheaper ones.Good job on battery control module, no lithium battery fires reported yet!!

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J
11 months ago
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PapajohnContributor I
asked in Portable speakers
not working

When I turn my Move 1 on it makes a noise like it just connected but I get nothing. Not even a light blue or white comes on anymore? It is plugged in to the electric I have owned it 4 months with no problems until now. Can it be reset to original factory? Or reboot  

3
P
11 months ago
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Pedro CorreaContributor I
posted in Portable speakers
Cant register Sonos Move

I cant register new sonos move (I have another one already).Helpppp

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G
11 months ago
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GJSonos76363Contributor I
asked in Portable speakers
sonos Move speaker and 2nd home

We just bought a small seasonal 2nd home.  I have a nice Sonos system all hardwired at our main place. I want to do the best I can within Sonos lineup for our new place and 2 Move speakers should work.  I’m not a tech wizard so I have some questions,   Do I need another Sonos Amp to run these as a pair?  I do have Wi-Fi at the new place and want the flexibility to move them around and outside.BIG QUESTION, can I use my main homes Sonos app that already has all my music sources, playlists and channels set up, at the 2nd home?  I would rather not set it all up again.  Any help is much appreciated on either topic.

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buzz
11 months ago
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Gert_4Prominent Collaborator I
posted in Portable speakers
Voicing Move2

A few days ago I bought a move 2 which I am having a bit of a hard time with.It is a very nasal sounding bass boom box that can be used for talk radio when the bass is turned all the way down and trueplay and loudness are not activated.Music is next to impossible to listen to if it is not simple jazz music without vocals.Has anyone else had this experience with Move 2 ? Just a follow-up to my post.After I did a factory reset of my brand new Move 2, the sound is ok.But in my opinion the very low bass and midrange are a bit too dominant, but I hope this will be adjusted in future software updates. Moderator Edit: Combined posts

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Jamie A
11 months ago
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VeryTiredContributor I
posted in Portable speakers
Sonos Roam set up without WiFi

Hi there I recently purchased a Sonos Roam cause it falsely advertises it works on bluetooth. Of course that is only true you have access to Wifi to set it up. Mightily PIssed OFF as I'd bought it for ROAMing  around the world. anyone been able to set up a Roam without access to a wifi network? any hacks? Is it just a waste of money

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buzz
9 months ago
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FaywestContributor I
asked in Portable speakers
set up and no sound from speakers?

I’m just setting up my new Sonos Roam, and I can’t get any sound out I’d the speaker? ( but there is more volume from my iPhone?) what have I done wrong?  

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F
11 months ago
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Stephen.kungContributor I
posted in Portable speakers
Sonos Roam — It doesn't "just work" — The many issues

SummaryIn my experience, the Sonos Roam has been buggy, and I encounter a lot of disruptions in contrast to my Sonos One and Sonos Beam and breaks the illusion of an easy multi-room audio “it just works”. It’s put me off investing in further Sonos products or upgrading unless this is resolved. Trouble waking upThe Roam has issues waking up from sleep. It gets stuck and won’t turn on. Other times, I need to press the power button then wait a few seconds and try pressing it on again, only for the logo light to pulse white and then eventually connect to the System. Disconnection/Drop-outsPlaying multi-room audio with Sonos One and Beam, the Roam will suddenly stop playing the music whilst other Sonos speakers work fine. To resolve this, I’d turn it off then back on to get it working again - even then this may not work. Poor battery lifeWhen on standby or playing music, it doesn't last 10 days or the 10 hours (whatever the specs stated). Don’t have much to say on this other than it does wi

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Bumper
1 year ago
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PaulSmithContributor I
asked in Portable speakers
Smoke from Sonos Roam and Burned USB Port

Hello,I’ve had a Sonos Roam since 2021 but today for no apparent reason the USB charging port started to burn. We first noticed the room smelled increasingly of smoke, and when I checked the Roam the cable was hot and burned. The cable was hot at the wall side, too. I’m pretty sure it’s the original cable that came with the Roam.Has anyone else had this problem? It’s a bit concerning, out of the blue. Luckily we were home as I don’t know if it would eventually have caught fire.  Paul. 

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B
9 months ago
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nguerinContributor I
asked in Portable speakers
Bluetooth pairing but no sound

Hello, I’ve recently bought a SONOS 100. Done the setup via Wifi and worked on wifi with my iPhone & my Mac. But when I pair it using Bluetooth, it pairs but there’s no sound at all (either device). I’m often on 5G on my phone at home and want to use this speaker by connecting it on my phone on Bluetooth when getting home. Did I buy the wrong speaker and I can’t use it on Bluetooth ?  Thanks, Nicolas

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Airgetlam
9 months ago
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Airplay iPhoneContributor I
asked in Portable speakers
No sound audible on sonos Roam Via Airplay from iphone.

I have this issue that the music is not audible via airplay from iPhone ( latest iOS ) but the airplay works very well with Sonos Roam from MacBook(latest OS) . they all are connected to same network. Can you please help me with this issue.Regards. 

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A
1 year ago
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