Get help with your Sonos Roam, and Sonos Move
- 1,011 Topics
- 5,880 Replies
I’ve been running two ones and a move on S1. They are all supposedly S2 compatible, but when I went to switch, S2 says the Move is not compatible. This clearly should not be the case. How do I get the Move to work on S2? I don’t mind removing it, factory resetting it, etc., but just don’t want to go down a road where I have an unusable speaker. Thanks.
Sonos roam abroad! Set my Roam up in UK and no problem, I bought the roam after years of great use from my other Sonos products.took the Roam on holiday and Bluetooth worked fine on the first day. my phone logged onto the local network through Wi-Fi and then all the problems started with the roam. The Bluetooth stopped working and also the app stopped working and it wanted to update. Now I have a ‘brick’ carrying around with me as it wo t let me do anything. I have tried to reset and connect nothing?
I recently purchased a Roam and would like to return the unit back to the retail store. Before doing so, I would like to remove it from my set up. I saw a support article about resetting it which I followed and reset the unit successfully I think its blinking green), However, is there a way to remove it from my Sonos app on my iPhone? My understanding is that the until will not be removed from my account until someone else purchases and registers the unit. But I want to see if there is any way to remove it from my app. Also, reading the instructions from the support page (https://support.sonos.com/s/article/1096?language=en_US), it claims that the steps will “delete registration information, content saved to My Sonos, and music services from a Sonos product.” But if this is the case, why am I still seeing the unit in my app as well as my account? Please advise. K
I brought my Sonos Roam to the hotel I’ll be at for 2 weeks. The wi-fi here doesn’t require a login. How can I prevent others (who are on the same wi-fi) from connecting to my Roam? It has already happened three times .. including once in the middle of the night when my white noise was interrupted by someone’s dance music (!).
Hi Sonos,I have 2 Fives, a move, and an ARC with Sub.For now I'm just referring to the Fives and the Move.I understand you don't think an EQ is necessary (otherwise you'd include one).But the mids in the Five and Move are harsh, muddy and have an overall "fakeness" to their sound, this makes listening to these speakers uncomfortable. My ears become quickly fatigued.Now you may think you have done some kind of software magic to get the best/perfect sound, but you've ended up with artificial and muddy sound.My cheap Sony amp paired with warfdales has better depth an clarity, and sound far more natural.Actually even my cheap Logitech pc speakers with mini sub are out performing your speakers when it comes to clarity.My hope is that the issue is speaker configuration ( the speakers you choose to use in the units) or DSP and not an issue with digital amps, and that an eq that allows for fine tuning of the mids can save us here…The alternative is that I give up on your brand.At this stage I'
Since I updated to 13.3 my Roam is connecting to Bluetooth when I wake it instead of just WiFi. It does seem to connect to WiFi as well but now it is also connected to my phone. This occurs when I wake using the power button and the play button. Is there some way to prevent it from doing this?
Hi, I have two Sonos One speakers, and a Sonos Beam. They all work wirelessly, and have been working for about one year with not a hickup. Now they periodically disapear, and cannot be controlled from AirPlay, and cannot be found in the app. Sometimes I can connect them again by power-cycling them. I read a few of the forum posts here, and they all mention IP address problems, so I pulled up the client list on my router, but all of them have seperate IPs, and no other connection to the router share the IP. I also read about switching from one Access Point to another Access Point, but they all go through the same AP. Factory reset did not work either. I am about to give up on ever using the speakers again, after several days of troubleshooting. And Yes. I have power cycled the router, switches and AP, as well as the speakers in the correct order. Any good ideas? /Bo
Hoping for some help from Sonos experts out there!I picked up the Roam on Friday primarily as a quality portable speaker that I take to multiple work sites. I have 3 other home Sonos devices and this seemed like a great addition with an existing Sonos system. It also is probably the best sounding speaker in its class. 2 major issues:Wifi connectivity is limited to my home network. I have wifi at my work locations. I was hoping that I could use this to connect to those networks and play music without using my iPhone. It seems it is limited to just your home Sonos wifi network. I could reconnect to the new wifi, but that is very difficult when my Sonos system is not on them. So unless there is hidden support for multiple wifi networks, I am limited to using it as a Bluetooth speaker away from home. Bluetooth will not stay connected. So resigned to using this as a Bluetooth speaker linked to my iPhone, I paired it easily. The issue is staying connected. If I turn the Roam off or if I
I bought a Roam and added to my system. After a week or so it stopped working. I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2. Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?
I’ve recently moved apartments, so I can’t rule out a myriad of variables. But: wow. My system has gone absolutely haywire recently. Components simply disappear for no clear reason (my paired One SLs, but also my Roam, just completely drop-out of sight). Airplay has essentially stopped working without a crazy amount of hiccuping. The S2 app will fail to connect to a device that is clearly playing music. And, what convinced me to write this message: my Ones are playing music right now that is not in any queue and not controllable by either S2 or Apple Music. It’s like the things are haunted. I’m going to go for a factory reset on the Ones, but— just wondering whether there’s some kind of system-wide glitch happening right now (since I noticed that there’s an alert from Sonos concerning Google Assistant. Not that I use any voice controls, but still— this is all quite weird).One of the risks, I guess, in investing in a fully-digital system. It either works—or it really really doesn’t.
Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light is constantly lit orange / red and nothing more happens. I have tried with four different chargers and several different cables, the same result all the time. Do you think the battery has run out or could it be something else?
Why has there been zero information sent out by Sonos marketing, (i get at least one email a day), addressing the defective design of the Roam speaker and an offer to replace with a different product or give refunds no questions asked? There are too many topics on the dead battery, inability to charge, temperamental connectivity, draining battery, useless charging base and all around poor design to even figure out what is the true overall percentage of these things that have been sold that aredefective. Either out of the box or within a very short time frame?
Sonos Roam connected via Bluetooth with iPhone XR with iOS 14.x.Sonos app updated, Roam firmware updated.I regularly experience what I call ‘hiccups’, that’s to say every few minutes, with Roam in Bluetooth mode, the audio interrupts for less than a second and than restarts.It happens on a regular basis, no problem in Airplay or in the Sonos system, though. I’ve already sent the diagnostic (1334768659) shortly after the last event. Anyone else?Any idea?Thanks a lot
I just purchased the Roam and have been trying for a few hours to connect it to the Sonos app on my phone. I received a message stating that setup was successful, but it may not show up in system and to follow certain steps if that happens. Will it is not showing and I've tried following the instructions and even resetting all items, multiple times. When looking at my wifi it shows it's connected, but not in the Sonos app. Any advice would be much appreciated, otherwise I guess I'll be returning. Btw - I'm using an Android phone with the latest Sonos app and have the Xfinity router.
I bought the Sonos Roam on vacation to listen at the pool. It does not connect to WiFi, bluetooth or apple airplay and is just basically a paper weight. Luckily for me the tech support guys dont work on the weekend so I have no one to help me. WHAT A WASTE AND FALSE ADVERTISING!
I have multiple Sonos products, from the ARC to Play 5’s, Move, One’s and recently bought the Roam along with a friend of mine. The Roam issues:Battery seems to drain very quickly Bluetooth re-connection issues Playback issues, where it plays then just stops playingIs there a “fix” for this or is this the standard Sonos are now being measured by?If anyone asks me what the Roam is like and is it worth buying, I would have to say “No” based on my experience so far. Not good Sonos
I have a Roam for my Bathroom upstairs (maybe BathRoam?) I have two Sonos Ones paired in stereo in my living room, downstairs. My question is, when I clean etc. I want to be able to have the same thing playing on all three speakers. How can I do this, and then separate them again, most easily? Thank You!!
I have a Sonos Roam and all of the sudden it started smoking. I immediately unplugged it from the wall and noticed the USB C cable was starting to melt into it. It no longer powers on. has anyone else experienced this?This speaker is usually kept in our bathroom and perhaps the condensation built up? This is just crazy to me.
Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work. sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken. any suggestions? thank you
When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify.The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.
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