Have installed a new BT Smart Hub 2 today and all devices (Sonos, iPhone, tablet, TVs) connect/play except for the Move, still says offline in the app and cannot get it to add…any suggestions please?
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Have you added the new WiFi credentials to the Move? If not then begin with this support link:
https://support.sonos.com/s/article/5081
NB: You need to use ‘update networks’ in the Sonos App network settings.
Ended up having to delete and re-add the S2 app, Move now shows properly and plays 
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