Have installed a new BT Smart Hub 2 today and all devices (Sonos, iPhone, tablet, TVs) connect/play except for the Move, still says offline in the app and cannot get it to add…any suggestions please?
Answer
Move issue still with new BT router
Best answer by MarcusPos
Ended up having to delete and re-add the S2 app, Move now shows properly and plays 😀😀😀
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Have you added the new WiFi credentials to the Move? If not then begin with this support link:
https://support.sonos.com/s/article/5081
NB: You need to use ‘update networks’ in the Sonos App network settings.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.