Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,189 Topics
  • 6,735 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1189 Topics

F
FgiblinContributor I
posted in Portable speakers

Works Great: Roam and Bind function on Asus mesh

I have a 2 Roam system running on an Asus mesh wifi.  Worked great indoors but was having lots of drops when I’d move the speakers outdoors.  This was frustrating because the Roams insisted on connecting to the router, which was further away, rather than the nearby node.Long story short, I used the ‘Bind’ function in the Asus App force each Roam speaker to connect to the node instead and now it works great.  Note: it did give me a warning that the wifi signal at the node was poor so it may cause dropouts, however, this has not been the case and the node is clearly the better signal.  But that would explain why the Roams weren’t automatically connecting to the node instead of the router: the mesh ‘thought’ that was the better signal. In any case, this was such an easy fix to a frustrating problem that I wanted to pass along. cheers,Frank

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Corry P
1 year ago
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nchevillContributor I
asked in Portable speakers

How to setup a SONOS system including 2 SONOS ROAM

Hi,I have bought 2 SONOS ROAM speakers. I am trying to set them up to play music in stereo. Or at least have sound coming out from both ROAM at the same time.Configuration:-Samsung Galaxy A3-Computer running Ubuntu v22.04 LTS, acting as a Wifi Hotspot, connected to internet through ethernet cableI am unable to get a SONOS system with both SONOS ROAM in...Below is the log of my trial. Any help welcome.Regards,Nicolas.[Android] Install SONOS app on Android 10 smartphone[Android] Clear Cache/Data for SONOS app[Android] Making sure no SONOS product is paired in bluetooth devices[SONOS ROAM 1] Factory reset => green LED blinking[SONOS ROAM 2] Factory reset => green LED blinking[PC] Start a Wifi hotspot while connected on internet through Ethernet cable[Android] Connecting to Wifi hotspot[Android] Configuring SONOS App as using mobile data and not Wifi[Android] Bluetooth disabled[Android] Wifi status shows the 2 SONOS ROAM[Android] Starting SONOS App[Android][SONOS App] Agree to terms

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J
1 year ago
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GreatestshowonxContributor I
asked in Portable speakers

Roam update

After the latest update. My roam stopped charging, battery drained and no way of turning it on to reboot. Besides trashing or replacing what are my options to get this to work? I've tried numerous high speed type c cables and watts. I've tried rebooting by holding down the power button for 12secs. When I plug in the roam the orange light activates for about 5-7 secs and nothing else happens.

1
Corry P
1 year ago
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Kainechris83Contributor I
posted in Portable speakers

Roam SL setup

I've been gifted a roam SL for my birthday, I'm pretty tech minded but cannot for the life set it up. I spoke to live chat yesterday but they were about much use as a chocolate fire guard.  Upon setting up the roam via the app, it goes through the discovery, the audio PIN but then it just gets stuck on connecting .I thought it may be issues with my mesh network so tried again connecting to my main router instead. I get to the same point again. I've tried uninstalling and reinstalling the app, tried setting up a new account with a different email but still nothing. For something of this price bracket I expected more Any ideas on what to do? Or should I just admit defeat and send it back and replace with something more reliable Thanks

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W
1 year ago
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HrzgdContributor I
asked in Portable speakers

How get a response from support

My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4  times now. No replacement. No answers. Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!

1
Ken_Griffiths
1 year ago
M
MarcusPosAvid Contributor III
asked in Portable speakers

Move cables - UK

In the UK, is there an additional charging cable for the Move better than any other?

1
J
1 year ago
J
JackieajgContributor I
posted in Portable speakers

xfinity

I have read everything about trying to connect to xfinity WiFi. I understand not one word of it.  Seems the answer is to return the Sonos and buy Something else  Too bad I love all my Sonos products that work fine at my other house. But this house will have to find something new 

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jgatie
1 year ago
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ccartermc63Contributor I
asked in Portable speakers

Roam sound ahead of TV

I recently bought 2 roams with the main goal of pairing them to my outdoor tv. I wanted a Bluetooth speaker so I can move them around rather then have a fixed soundbar. First use worked well set up as a stereo pair however now the sound and voices are a few seconds ahead of my TV and I can’t seem to get them synced up again. I read about a tv dialog sync in the Sonos app but that doesn’t seem to be available for the Roam. Just looking for any other ideas outside of restarting everything. Thanks for the help!

2
C
1 year ago
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KymCContributor I
posted in Portable speakers

Listening through SONOS Roam speakers to CDs played on Apple Superdrive through iMac

HiI have an Apple Superdrive connected to my iMac and frequently play CDs which I listen to through the iMac inbuilt speakers.  I recently purchased SONOS Roam speakers and I can play music stored on the hard drive through the Apple Music app and have it play through the Roams (and it sounds great!), but I can't get anything when I play a CD and expect to hear the music through the Roams.Any ideas?

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T
1 year ago
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Portree228Contributor I
asked in Portable speakers

Sonos 2 App Not Working with ROAM

Hello All, I have done some research on this issue, without a definitive solution that I can find. I have two Sonos One (Gen 1) and one Sonos 5 (Gen 1) and I have been relatively happy with these for years (minus the 5 that drops from my list of devices often and I have to “discover” it again, but different issue). This week I was given a Sonos Roam and immediately my frustration went through the roof. I am a fairly technical individual so I figured I would get the New Sonos app and use the original app to control the speakers that can’t upgrade (that still works, no problem) and use the new app to control only the Roam. However, the new app insists on finding the Gen 1 devices every time, and then locks the program with the screen that states these products are not compatible with the New App and open the Gen 1 app. This happens every single time. Why can the new app not just ignore the old equipment and run the new ROAM all on it’s own, without discovering the old equipment. No matte

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Ken_Griffiths
1 year ago
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skouboeContributor I
asked in Portable speakers

Problem reconnecting my Sonos Roam to new network

Hi I brought recently a new Roam and had it set up in our house. it worked perfectly. Then I took it to our summerhouse to install it on the existing network there. This network already have a Sonos Play 5 installed.I followed the Sonos advise and had the Roam reset back to factory setting. Sonos Roam flashing green now and ready to install.Procedure:Sonos app is somehow able to identify the Roam and the Sonos app(Sonos2) suggest the steps which are followed;In the app it says “Add Sonos Roam”. I click Activate Lets add the Roam to your system. I click Continue App says: Making Sonos Roam ready. App work in progress... Error appear: We could not find any Sonos products on your mobile network, so we cannot configure Sonos Roam. Try again.I tried many times with same result. My Play 5 plays perfectly on the existing network. I have tried to restart my router as well.CheersDennis   

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Corry P
1 year ago
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AreDubTrending Lyricist I
asked in Portable speakers

Might buy Roam for kid. Register it to my account or new account?

I want my child to be able to browse my library. Can this still happen if they have their own account? Or do we need to register it to me to avoid problems accessing the same system/library? (I’m assuming playlists, stations, and recently played are all tied to accounts and wouldn’t be shared.)

1
G
1 year ago
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JD1702Contributor I
asked in Portable speakers

Sonos Roam randomly starts playing

I have a Roam, two Ones and a Beam (the latter 3 are grouped).When I’m listening to Spotify (on any device) it randomly stops and starts playing on the Roam. This happens when I’m listening on another device on my network but also when I’m not even home and just listening on my phone or in the car. Always to the Roam, not any of the others.I thought it might be a Spotify issue so I logged out of all devices and then reauthenticated. Just after I did that it randomly started playing a podcast (I use Pocketcast). Shortly after I turned it off it played another spotify track. The tracks it picks are very random too - not songs I would listen to.I’ve checked my network and nobody has sneaked on without my knowledge. At any rate, it is playing my media, just not what I’m asking.Any idea what is going on?? 

2
J
1 year ago
J
JinxysmithContributor I
asked in Portable speakers

audio technica tt, Roam and Arc

I have recently got an Audio Technica blue tooth turntable that comes with a pre amp. I connect it to a Roam with a view to playing through my other Sonos products. this works to all rooms except the main one I want it to work on.The “living room” set up is an Arc, a sub, a one and a one sl. playback starts ok but will frequently be jumpy and then stop all together. the rear speakers will also disconnect and on occasion the “living room” disappears from the Sonos app completely. any thoughts on how I could fix this or is the arc surround set up just not capable of playing the output from the turntable?

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G
1 year ago
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WeetangContributor I
asked in Portable speakers

Create S2 system for Roam but keep S1 system with S1 and S2 compatible items

I have just bought a Roam (not realising initially it required S2). I have an S1 system with a mixture of S1 and S2 compatible products. I want to leave that as it is and set up a separate S2 system with just the Roam. Is there a simple way of doing this?

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Ken_Griffiths
1 year ago
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BeirutchmpContributor I
asked in Portable speakers

Group Roam a d Arc?

Any idea why I can’t group these? Roam seems to be on Bluetooth while Arc is on WiFi   

2
G
1 year ago
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BHOFFContributor I
posted in Portable speakers

"unable to play selection", everyday until reboot

Everyday I get the “unable to play selection” error and need to reboot the sonos move in order to play music. The app connects to the move but cannot play anything. Any advice on how to solve this annoying problem? (currently on verizon fios internet)  

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Ken_Griffiths
1 year ago
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supernashwanContributor II
asked in Portable speakers

Sonos Roam now refuses to switch on

Hi,I’ve had my Roam up and running about a year.  However, I let the battery run down and now the unit refuses to switch on.I charged the Roam back up by plugging in the cable. The light was solid orange the whole time while charging and now the light is off (which I assume means the battery is full?). I used the official Sonos plug (10w) to charge the unit.However, when I hold the units back on/off button down nothing happens and the speaker appears to be off still. It also no longer appears in the Sonos app so I’m very sure the unit is off.Is there anything else I can do? Is the unit broken?Any info would be great.Thanks

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Ken_Griffiths
1 year ago
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Audio7Contributor I
asked in Portable speakers

Sonos Move keeps freezing

My Sonos Roam freezes up EVERYTIME it is left alone for a while. This is unchanged whether it's charging on its base, or in standby mode, or left on. After a few hours of inactivity, it becomes completely unresponsive. The lights are on and pressing the button creates feedback noises, but it doesn't actually do anything, and it shows it to be disconnected in the Sonos app. The only solution is to power it down completely and start it again. It connects and works fine then, but sure enough a few hours later, problem reoccurs without fail. This is extremely frustrating. A quick search revealed that this seems to be a widespread problem. There's a reddit thread on this with people praying there will be fix soon. It seems like it started happening about 2 updates ago. The latest update did not fix this behaviour. Please advise. I've had this unit for less than 6 months. 

4
A
1 year ago
J
jeffcmartinContributor I
asked in Portable speakers

Sonos Move wont power on

I’ve been through the factory reset and hard reset protocols and I can’t get it to turn on.  I have both the charging base and a USB-C charger and have tried multiple configurations of charging and button push-and-hold, all to no avail.  This happened once before and eventually I found a fix online but as of now I cant get anything to work.  I’m going to try Sonos support as well but as we’re going into the weekend I figured turning to the Forum might be my best bet.  Really want to have it working again before Memorial Day (Monday) here in the US.  Has anyone had a similar experience and found a fix?

5
J
1 year ago
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BigIslandDContributor I
posted in Portable speakers

Wi-Fi Set Up to Cover Back Yard (Move)

I am a new Sonos owner. (Arc,Sub, Ones (2), and Move.I am slowly learning the system and how it operates with it’s mostly Wi-Fi technology.  I have a “Netgear Nighthawk” mesh system with router and two satellites.  The actual router is situated near the Arc.  I have a relatively small one story home, (1700 sq feet), with a decent sized back yard.  What I have learned, by trial and error is that I had to re-arrange my satellites and place one on the lanai to cover the Move which we use out in the back yard.  I have it set up temporarily, Just plugged in on a covered shelf.  I want get some inputs on how to set the satellite up more permanently.  Iam curious about how the bandwith puts out of the device, and height to place it on the lanai.  All suggestions gladly entertained.  Thank you!  

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Ken_Griffiths
1 year ago
bockersjv
bockersjvLocal Superstar
posted in Portable speakers

Sonos Move Speaker Pair still broken after 14.8.1 Update

I was hoping that there would be a fix to the Move issues that 14.6 introduced mid April.  But no! I was using the Moves in a Stereo pair off their base yesterday.  They played fine and were left of their baes overnight.  Charge this morning was at 39%.  I started playing music and sometimes it showed playing but no sound then the Right hand speaker would play but I could not stop it.  Eventually the stop command worked but the LH speaker is still not playing music.  Other functions work on that speaker, such as being able to turn off the status light but it will not play any sound. It is a risky business trying the speakers as I foolishly upped the volume and then the stop command would not work, nor would the on device stop button.  Luckily it eventually worked but this is not good. I have placed both on their charging base and will see if there is a change when i get home later today. I have submitted two diagnostics, but left my phone at home.  Will add them later. I am assuming th

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bockersjv
1 year ago
M
MCHARLES62Contributor I
posted in Portable speakers

S2 and Bridge upgrade

Hi all,So I purchased a Roam for the summer months outside and just realised it is not compatible with my S1 set up, all but 1 of my 6 speakers are S2 compatible I believe so assume if I replace my Bridge with a Boost 5 will work on new S2 set up? Appreciate any feedback, if the Boost is not the right approach then the Roam goes back to Sonos as my S1 system has worked great for 10 plus years with no problem so am nervous about tampering. Thanks in anticipation.Martin

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Airgetlam
1 year ago
T
TheFlyingHellfishContributor I
asked in Portable speakers

Can I Use a Roam Without the App?

I just got the Sonos Roam, and I really just wanted a bluetooth speaker. Link my phone via bluetooth, play music. Is there any way to just keep it simple? I don’t want to have to open an extra app every time I want to listen to music.

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T
1 year ago
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dlazarContributor I
asked in Portable speakers

MacOS, Sonos, Airplay, Move

I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.

1
Ken_Griffiths
1 year ago
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