Get help with your Sonos Roam, and Sonos Move
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- 5,950 Replies
Sonos Roam connected via Bluetooth with iPhone XR with iOS 14.x.Sonos app updated, Roam firmware updated.I regularly experience what I call ‘hiccups’, that’s to say every few minutes, with Roam in Bluetooth mode, the audio interrupts for less than a second and than restarts.It happens on a regular basis, no problem in Airplay or in the Sonos system, though. I’ve already sent the diagnostic (1334768659) shortly after the last event. Anyone else?Any idea?Thanks a lot
I just purchased the Roam and have been trying for a few hours to connect it to the Sonos app on my phone. I received a message stating that setup was successful, but it may not show up in system and to follow certain steps if that happens. Will it is not showing and I've tried following the instructions and even resetting all items, multiple times. When looking at my wifi it shows it's connected, but not in the Sonos app. Any advice would be much appreciated, otherwise I guess I'll be returning. Btw - I'm using an Android phone with the latest Sonos app and have the Xfinity router.
I bought the Sonos Roam on vacation to listen at the pool. It does not connect to WiFi, bluetooth or apple airplay and is just basically a paper weight. Luckily for me the tech support guys dont work on the weekend so I have no one to help me. WHAT A WASTE AND FALSE ADVERTISING!
I have multiple Sonos products, from the ARC to Play 5’s, Move, One’s and recently bought the Roam along with a friend of mine. The Roam issues:Battery seems to drain very quickly Bluetooth re-connection issues Playback issues, where it plays then just stops playingIs there a “fix” for this or is this the standard Sonos are now being measured by?If anyone asks me what the Roam is like and is it worth buying, I would have to say “No” based on my experience so far. Not good Sonos
I have a Roam for my Bathroom upstairs (maybe BathRoam?) I have two Sonos Ones paired in stereo in my living room, downstairs. My question is, when I clean etc. I want to be able to have the same thing playing on all three speakers. How can I do this, and then separate them again, most easily? Thank You!!
I have a Sonos Roam and all of the sudden it started smoking. I immediately unplugged it from the wall and noticed the USB C cable was starting to melt into it. It no longer powers on. has anyone else experienced this?This speaker is usually kept in our bathroom and perhaps the condensation built up? This is just crazy to me.
Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work. sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken. any suggestions? thank you
When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify.The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.
I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically.On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day.I haven’t found settings I can tweak to fix the issue either in Windows or the Roam….I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!
I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below
See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background. Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .
I find it difficult and frustrating to find the Roam drained every time I go to use it. I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference. I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode. I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing. It’s usually well drained when I go to use it. Otherwise I love the speaker. Frustrating…
I turned the device fully off (5 sec. turn off) and put it next to my bed. I noticed the bottom light to be illuminated very slightly in red. It’s not charging or anything. I just turned the roam off by pressing the button for 5 sec. and there seems to be a constant release of light.Is this only my unit or what’s going on? Off should be of and not little red light shines that you can almost not see it. It’s not the same elimination as if the battery is down. It’s like 2% of this elimination power. Thanks for help & feedback
I have been grappling with using a Roam on my system. I keep the Roam down in my garage and either use outside while gardening or while working out. However, any access to my Sonos network turns on the roam and eventually drains the battery (as I discover when I next go to use it). The one solution that I thought of is to create separate Sonos network with just the Roam on it BUT S2 provides no way (it seems) to remove from my existing network. Help? Suggestions?
Hi AllStruggled to find the answer from other threads so thought I would ask the question here. I will get to the point. I have a mixture of new and old Sonos equipment and to do this day continue to use the S1 app as I am not ready to let go of my Play 5 gen1. I have a Play 1, Sonos one and PlayBar. All devices work great on S1. I am looking to purchase either 2 roams or 1 move but as these are new devices I am guessing they only work on S2. Is there any way I can continue to use these products on S1? I qualify for the 30% discount because of the Play 5 however I don’t intend to return it but still want to use the discount to get either the roam 2x package or the 1 move. Will I still be able to do this, I am under no obligation to return the old device to get the discount am I?Many Thanks
Hi everyone, I have an issue when I try to use Airplay with my MacBook Pro from late 2020. I try to airplay my music or anything from my Mac to my Sonos Roam and it’s not working. I have the Airplay logo for doing it but there isn’t a single sound from my Sonos Roam and I can see that the music or the video is playing on my Mac. When I use my iPhone there is no problem, the Airplay is working but not with my Mac, the connection failed.Thanks by advance for your answers.Good day :)
since friday i’ve spend about 5 hours with your geman support an get my problem not solved.i’m really sad about your support! I hope you find the right tech-stuff to call me back and solvemy problem with the brand new roam!? my ticketbest regards, J.Kirschenhofer Moderator Note: Modified in accordance with the Community Code of Conduct.
So my Roam all of a sudden became unresponsive. the white light on the top is permanently on and same with the orange light at the bottom. I have tried fully charging and fully draining the battery out but it did not help. Charging - When I put it on charging, the white light stays on and the orange light at the bottom also stays on. I leave it for hours and come back assuming it’s fully charged but the lights remain the same. I remove from charging and try to connect, it does not show up anywhere. I try to turn off from the power button, no response. the only thing that happens when I keep the power button pressed is that the white light blinks once after few seconds and come back on permanently. same with the Orange light. Draining the battery - I left it overnight and in the morning all lights were off. I tried turning on with power button and no response which is expected so far. Now I plug into the charger, the white and orange light immediately turn on and stay constant through
Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?
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