Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 938 Topics
  • 5,490 Replies

938 Topics

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Tremel3Contributor I
asked in Portable speakers

Roam Speaker

Does Roam work on any WiFi network or just the one you set it up with. Reason I bought was to travel with and not have to use Bluetooth when a WiFi network was available. Now that I read about it only seems that it works with the home WiFi network.

1
Airgetlam
2 years ago
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Marshall WContributor II
asked in Portable speakers

Can i Pair Sonos One with Roam

I have One Sonos One Gen 2 and im looking to connect to a turntable without spending hundreds. Can i pair a Roam with my Sonos one and then pair them to my bluetooth turntable?Thanks

3
M
2 years ago
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GJ Evans9Contributor I
posted in Portable speakers

Battery Life

Received Sonos Roam yesterday and battery life is nowhere near advertised. Less than 24 hours and playing for 3 and battery completely drained!  Please advise? 

5
G
2 years ago
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Stefan306Contributor I
posted in Portable speakers

Linking Sonos Roam

Hallo,Sinds dit weekend heb ik mijn Sonos Roam binnen. Na de installatie wou ik graag via Wifi (d.m.v. de Sonos app of via Spotify verbinden met de Roam) muziek afspelen, alleen na enkele seconden (hooguit 2 minuten) valt de muziek uit. De Wifi-verbinding is wel goed (de andere Sonos Speakers werken wel (Sonos Play 1 en Play 3). Via Bluetooth lijkt hij wel te werken. Iemand een idee waar het aan ligt? Hey,Since this weekend I have received my Sonos Roam. After installation, I would like to play music via WiFi (using the Sonos app or via Spotify to connect to the Roam), only after a few seconds (at most 2 minutes) the music stops. The Wi-Fi connection is good (the other Sonos Speakers do work (Sonos Play 1 and Play 3). Via Bluetooth it seems to work. Anyone have an idea?

1
Xander P
2 years ago
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quazarContributor I
asked in Portable speakers

Roam bluetooth issues

Love my roam, but am noticing the occasional bluetooth hiccup, where I lose audio for a few seconds periodically. FWIW, the roam and my iphone are mere inches away, so it is not like I am too far away from the device.Has anyone else experienced this?

2
Q
2 years ago
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TPIContributor I
asked in Portable speakers

Sonos App for two homes

Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible? 

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Corry P
2 years ago
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RgraffContributor I
asked in Portable speakers

Roam blinking orange

Got my Roam a few weeks ago, connected to my system and played a few songs to test it out.  Came back to it and it’s now missing from the app. The light is blinking orange when not charging and solid orange when charging.  one of the help articles instructed me to do a factory reset which starts by unplugging and press/hold the rear button until I hear a chime. But I never hear a chime and it never turns off.  I can’t get the rear button to do anything and thus can’t reconnect it.  ideas? -    

4
Airgetlam
2 years ago
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High-Fi JContributor I
asked in Portable speakers

Roam not turning on

I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.

27
L
2 years ago
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Anthony_Contributor I
asked in Portable speakers

Roam doesn’t autosleep after turning itself on

Roam wakes when I open the Sonos app and stays awake. I left it and checked after one hour. The Roam was still on and had lost 5% charge. This was without playing music. It has only ever gone to sleep once by itself.Ideas?PS The product tour has never worked on my iPhone but works on my iPad.  

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A
2 years ago
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ninja2Avid Contributor I
asked in Portable speakers

Can I use my new Roam with existing Boost in 11 Speaker system?

Hello,Recently I added a Roam to my existing system:Boost3 x Play:12 x OneSL2 x Play:31 x Play:5PlaybaseSubI got the Roam working using WiFi and Bluetooth to my mobile, but I had trouble swapping back from Bluetooth to WiFi so I decided to unpair the Roam from Bluetooth.The Roam is working OK using WiFi (or Boost?) but I’m hoping to use Bluetooth and Sound Swap to stream from my mobile to all my speakers (through the Roam). Is this possible?This article says Boost is not compatible with Sound Swaphttps://www.pocket-lint.com/speakers/news/sonos/156050-what-is-sonos-sound-swap-how-does-it-work-and-which-speakers-is-it-available-onDoes that mean my Boost is preventing my Roam from doing Sound Swap?When I look at my WiFi network list on my router the Roam always appears as offline, even when it’s active. I’m guessing this is because it’s communicating through the Boost instead, but I’m not sure.Do I have to remove my Boost to get full Roam functionality?Any guidance or advice appreciated …

2
N
2 years ago
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IainRAContributor I
posted in Portable speakers

Sonos Roam when added to system impacting Stereo Pair on 2 x Sonos One

Heading should say 2 x Sonos One speakers not (play)I have 3 x Sonos One speakers (gen 1).  One set up in dining room and 2 paired as sterio in lounge.   I have successfully connected the Sonos roam to a Bluetooth turntable and I inturn grouped in to the rest of the system however the audio while it comes out of the roam and the dinning room speaker it only comes out of one of the stereo paired speakers in the lounge.   If not using Bluetooth and just connecting Roam to my whole system all music comes out all speakers as normal.  Does the roam not support Sterio on already paired speakers in the system when in Bluetooth mode?  

2
I
2 years ago
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JayceeDContributor I
asked in Portable speakers

Sonos Roam - orange light

My sonos roam has been plugged in and connected for two days. It’s been working great! Suddenly on day three it won’t turn on and a steady orange light is showing. Help!

2
J
2 years ago
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antjessopContributor I
asked in Portable speakers

Sonos Roam WiFi while travelling

Hi,I’m enjoying using the Roam when travelling. Although the Bluetooth feature is convenient, when I finally get to my destination I want to connect the Roam to the wireless network that I set up in my hotel room. Otherwise it needs to be tethered to my phone. Do I have to do a factory reset in order to achieve this? It would be great if there could be a quick way to connect to networks while travelling.

5
Ken_Griffiths
2 years ago
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Ricey74Contributor I
posted in Portable speakers

sonos roam orange light not switching on

New sonos Roam, hardly used it yet.  Charged it up, came to use it properly and would not switch on.  Assume no charge.  Plugged into Apple usb c charger so plenty of charging capacity.  All I have is a full orange light.  Cannot switch on and the app can’t see it?  Is this a fault or am I just being an idiot? (Be kind) :-). Also note when I unplug the device I get a flashing orange light?  That suggests overheating? But that can’t be it’s not been used!!  When I first got it, I synced up to my app played a couple of tunes etc, so this is not a first time install it did work.  

4
E
2 years ago
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wilwong829Enthusiast II
asked in Portable speakers

Charging the ROAM

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

1
James L.
2 years ago
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phbaContributor I
posted in Portable speakers

Sonos Roam impossible to setup and not blocked

I just received my new Sonos Roam Lunar White and I tried 4 times to set it up with my existing setup on Sonos app (S2) but the configuration didn't go throughThe WiFi temporary connection won’t work (error message) I decided to switch off the 5 GHz WiFi (WiFi 6) Tried to turn off Roam with the Power button to reboot it Reboot my iPhone 12 Pro Since then, Roam is kept with a Solid Orange button for 4 seconds, and won't start again with any command (I tried the Factory Reset but no impact) When I plug the Roam to a 10W iPad charger, the Orange lights is on and then goes off.I will call back Sonos Customer Care tomorrow...

5
P
2 years ago
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sipperContributor I
asked in Portable speakers

Cannot turn Roam on

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

3
S
2 years ago
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David_127Trending Lyricist I
asked in Portable speakers

My Sonos Roam switches itself off after a few minutes. It has plenty of battery.

Hi,    After a fair bit of work, I have added a Sonos Roam to an S2 system and got my compatible speakers working with S2, and integrated all speakers with Google Assistant.   All good. Now when I ask GA on Sonos Roam to play BBC Radio 6, it plays it from TuneIn.   Then after a few minutes, the Roam powers off with no input / touch from me.   When I turn it back on, S2 tells me it is at 91% battery. GA on the Roam tells me it is 87%. I.e. it has not switched off because it is out of battery.   Has anyone else seen this behaviour?   Thanks,   David.

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James L.
2 years ago
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TomMurrayContributor I
posted in Portable speakers

Sonos Roam won't wireless charge

My Roam charges fine with a cable but when I put it on my charging dock it [edit: The Roam] just shows a red light and won't charge. Charging pad details in image below. Is there a compatibility issue?  

13
J
2 years ago
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RichieRContributor I
posted in Portable speakers

Missing speakers on some devices

I’ve been having a fairly regular issue where my Move will disappear from the app on my phone (iPhone 11). After going through the reboot/re-add process, it appears again for a couple of days, then disappears again. To add to the frustration, I’ve recently noticed that the Move doesn’t disappear from the app on my iPad, and is completely controllable from there (inc using airplay), whilst still remaining missing on the iPhone app.  Does anyone have any thoughts/fixes for this? 

13
C
2 years ago
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CoachBatchContributor I
posted in Portable speakers

Roam wont stay Paired

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

3
melvimbe
2 years ago
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Luciano75Contributor I
asked in Portable speakers

Sonos Play 5 with Sonos Move

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

4
L
2 years ago
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Steve DayContributor I
asked in Portable speakers

Trouble Setting up Roam with existing Sonos

Trying to set up my new Roam via my ipad mini. I only want to connect via bluetooth. During set up process I upgraded to Sonos S2 app. I connected to my internet service via theapp but it tells me the system includes products not compatible with Sonos S2. I suspect that is because I have a Bridge dircectly plugged into the router. When I go to Sonos 1 app the Roam is not showing. What do I do now? Thanks for your support. Steve Day

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Corry P
2 years ago
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mjdscienceContributor I
asked in Portable speakers

Sonos Roam Won't Pair

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

3
G
2 years ago
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ReefyEnthusiast I
posted in Portable speakers

streaming and existing Sonos setup becomes unresponsive after sound swap with roam

i have a sonos roam and an existing surround setup with Arc+2 sonos ones. i try the swap feature which seems really good. however i struggle with switching from “swap” to “group”.either way after using or attempting to use the swap/group feature my existing sonos setup becomes almost useless. Sonos is unable to handle any music commands from alexa. Alexa takes the command but i get a “device is offline” from alexa, or alexa accepts the commands but doesn’t do anything. and if i play the music manually, alexa is still unable to pause skip track change volume etc. everytime i play with the swap feature everything gets messed up. anyone having similar issues?

5
Xander P
2 years ago
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