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Get help with your Sonos Roam, and Sonos Move

1,179 Topics
6,706 Replies

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ratty

solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.

Ken_Griffiths

solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...

melvimbe

solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1179 Topics

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ClairusContributor I

asked in Portable speakers

Move - got it today, tempted to send it back....

Hi My Move arrived this morning, but so far it seems pretty terrible from a connectivity perspective:It constantly tells me the system can’t be found, I can’t connect my Amazon Music service (despite getting the Amazon message saying it had been approved).It’s currently working, connected to my boyfriend’s phone and playing via bluetooth, but surely my app should be able to find the system? It’s just constantly whirring on the ‘searching’ wheelI’m so disappointed!

1 year ago

Mike RundleContributor I

asked in Portable speakers

Pairing a second device with Sonos Roam

I listen to music on my Samsung phone and my iPad. With my old JBL speaker I could easily switch between the two and it also allowed multiple other devices which it stored in the register. The Roam appears not to allow this and unless I remove the Roam from my phone’s Bluetooth register, it will not pair with my iPad - also vice versa. If this an issue that can’t be resolved and I have to pair each device afresh each time, the Roam is going back to the store. A pity as it’s a lovely bit of kit, but can’t be arsed with all the faff if it doesn’t allow itself to be stored on multiple devices. any help gratefully received - thanks

1 year ago

FransiscoContributor I

posted in Portable speakers

Don't buy Sonos Roam, continues to disconnect from Wifi

Don't waste money buying Sonos Roam, does not stay connected

1 year ago

Herg1Contributor I

asked in Portable speakers

Roam not detected

I have been using Roam for a few months and recently it is. I longer detectable in my products list. Attempted the factory reset many times with Roam fully charged. No Orange/White or Green light sequence every occurred. Stayed white entire time.

1 year ago

GdubbContributor I

asked in Portable speakers

beam connection to roam

Anyone have simple and clear directions on how to connect my roam as an extension of my beam. thanks!

1 year ago

Mike WillAvid Contributor I

asked in Portable speakers

Arc and Move

I cannot seem to get the Arc and the Move to get their WiFi signals from the same network. The Arc is connected to a Sony Bravia TV via HDMI arc, but does not have an ethernet connection. In the S2 app, I have a single WiFi network specified. But the Arc isn’t getting its WiFi signal from my primary router - the Move is. That difference is problematic when I group the Arc and Move.

1 year ago

Mike WillAvid Contributor I

asked in Portable speakers

Move - WiFi 4

A new feature on my Ubiquiti Dream Pro router (https://www.ui.com/consoles) shows my Sonos Move using the WiFi 4 standard. Is it possible to change that so Move uses WiFi 5?

1 year ago

C2firmContributor I

asked in Portable speakers

Sonos Move stops playing and starts buzzing

I have several Sonos devices including two Sonos Move. I’ve had them for a while, and lately they have started acting wierd. Both Sonos Move (and only the Sonos Moves) suddently stops playing the music and starts with an buzzing sound. To fix this I need to start and stop the music, and then its ok for some time and then this repeats for some times.I looks like this happens in the beginning of turing on the music, and after stop/start a couple of times it works for a longer period.I have tried changing wifi channels, and ensure to only have one wifi network avalible.I have a mesh network and uses th 5Ghz net.

1 year ago

doublessContributor I

asked in Portable speakers

Sonos Move Update

I have two Play:1 and one Sonos Move. The move is requiring an update, but I’m getting an Error Code 30 every time I try. I’ve tried unplugging the router (and all other WAPs), then powering down the Sonos Move, then rebooting the router, and turning the Move back on - and that still has not worked. Any other tips?

1 year ago

Trevor CContributor I

asked in Portable speakers

Sonos Move won't play properly through Spotify

Hi, all. I have a Sonos Move. I have trouble playing via the Spotify app. I can generally get it to play via Spotify now, but I have to go through a very awkward process: after I try and fail to play through Spotify once, I have to hold the power button on the speaker for about 10 seconds (speaker won't turn off otherwise after trying to play music from Spotify) then I can use speaker as normal using Spotify. Can you tell me how I can avoid having to do this painful process every time I want to use my speaker? Thanks

1 year ago

SysresetContributor I

posted in Portable speakers

This is getting really old with the MOVE system.

I’ve had two MOVE speakers less than a week and every day I’m constantly having to either delete or restore the settings so that I can get a connection to work. I’ve done the online chat and from what questions I’m given by the robot, they would have me believe that it’s not a SONOS problem but mine. My speakers are less than 20 feet from a wifi router. My phone which I use with the speakers is less than 2 feet from the speakers. This is going on EVERY DAY that I want to use them. I mean we’re talking $800 for a system that is total crap.

2 years ago

Mr.SaudContributor I

asked in Portable speakers

No puedo configurar mi Sonos Move

He hecho todo lo recomendado: mi ISP creó una red 2.4, me puse al lado del router, reinicié el sistema. Nada funciona

2 years ago

Cogf16Contributor I

asked in Portable speakers

Can you use two MOVEs together

I have a MOVE in fam room and one upstairs in a bedroom. If I want, can I have them play music together, like stereo? thanks

2 years ago

SarahNHeadliner I

asked in Portable speakers

Sonos Roam - Bluetooth blue light now blinking

Hi, since the update, when I connect my Roam via Bluetooth the blue light now blinks.It works ok and connects to my phone but the light is no longer static.Is this a known new issue?Sent diagnostics - 557426063

2 years ago

VincTNTContributor I

asked in Portable speakers

thebankhouseContributor I

posted in Portable speakers

How do I stop the MOVE from connecting to a device while it is connected to another device?

Whenever certain devices are powered up (like our computers), the move connects to that device even though it is playing music from another device (like our mobile phone). I would like my computer not to automatically connect when I boot up but I can’t find anywhere how to do that. The only option I have found is to remove it, which is not what I want to do.

2 years ago

esroshContributor I

asked in Portable speakers

sonos roam connected via bluetooth but not playing music - music still comes out of my phone/computer

just bought roam..i did the setup downloaded the app and connected to my phone via BT however even though it shows connected on my phone (apple 12pro) and PC (macbook air) I don’t hear the sound from the Sonos Roam but i hear it from the phone and the PC as if it were not connected..Also I still don’t understand how wifi connectivity works if there is a tutorial i would appreciate it..

2 years ago

WASContributor I

posted in Portable speakers

Roam on holiday - bluetooth knocks out for second time

On holiday with my Sonos Roam initially paired with my iPad, then my wife wanted to use so I forgot the device and she paired. On reversal, I have lost all Bluetooth connection and cannot pair. Roam shows only flashing white, green or red light but no blue. I want to reset but it seems can only be done through original network - but we are in out hotel and so cannot connect. It asks if I want to reset via another I.e. hotel network but this doesn’t seem possible. Is there a way to pair the Bluetooth connection without going through initial setup via the home network? This is the second time in three months this has happened and means I will have to stop taking the Roam on holiday if I keep experiencing this level of drop out.

2 years ago

Murf66Contributor I

posted in Portable speakers

Feature Request: Show Move Wifi signal in S2 App

This would be very helpful and help with troubleshooting.

2 years ago

Luis santosContributor I

asked in Portable speakers

doesn't sound my sonos roam

Can someone help me how to use somos roam, I all ready pair to May sonos app and still dosent sound.

2 years ago

SteveB123Contributor I

asked in Portable speakers

Roam doesnt show in App except when switched off

I just got a second Roam, I added it to the app etc and all seemed well, I then set the two up as a stereo pair but after this the new one no longer shows in the App but the first one doesn show itself as part of a stereo pair. If I switch the new one off the app lists “Unamed room” as going offline and if I switch it back on then that line disappears.I have tried factory resetting both units and restarting the app all more than once , I just cannot get it to appear ( except when switched off )

2 years ago

arcadeltEnthusiast I

posted in Portable speakers

Machine Gun/Jackhammer Glitch - Not Just Beam

I’ve seen a few posts here and elsewhere about the so-called “Machine Gun” or “Jackhammer” glitch, usually related to the Beam (Gen 2). As well as being a long-time member here, I am also a member of various related Facebook groups. For the benefit of others, I would like to inform the community that the glitch has been discussed at least once in relation to an Arc, and I also experienced the same fault in a Roam. In my case the problem took a few months to work through with tech support, because unlike the mains powered devices, the Roam only exhibited the sound for a few seconds before it fell offline. My Roam also exhibited a power retention problem with the battery that was either related or unrelated, so it has been replaced under warranty for another reason.Anyway, if you are experiencing this glitch and cannot explain it to anyone, this YouTube video helped me put a name to the problem.

2 years ago

BlackDotContributor I

asked in Portable speakers

How to Remove / delete a speaker on the S2 app

Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise.

2 years ago

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