Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 943 Topics
  • 5,529 Replies

943 Topics

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PetarlazContributor I
asked in Portable speakers

Sonos roam - bluetooth loss of sound

Hi, all, When connecting the Roam to a laptop or android phone via Bluetooth, the music makes small pauses every few seconds. I've also tried playing YouTube music on the phone and playing it via Bluetooth to the Roam and than connecting it to the Beam via WiFi, and the music still makes this small pauses. I've tried forgeting the divice on the laptop, reseting the Roam and the problem still continues. Does anyone know how to fix this problem? 

3
P
2 years ago
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ninja2Avid Contributor I
asked in Portable speakers

Roam randomly offline, then reappears online many hours later (sometimes)

I’ve been using my Roam for may weeks now but every so often I find it offline, and then I can’t access it at all. If I leave it for several / many hours it might suddenly appear online.The problem seems to happen most after I put it to sleep, or power it off or leave it off the charger long enough for it to put itself to sleep. Then next time I want to use it, push the power button, LEDs come on … but it stays offline !If I leave it on the charger and as a member of a group (i.e. it never let it go to sleep) it will work for many days without hassle, but occasionally I still find it offline (but much less often).It’s very odd that the only solution to get it back online (after powering on and LEDs on) is to leave it for several / many hours … and then it will suddenly, unpredictably appear online.I would appreciate some pointers, it’s starting to annoy me !TIA

18
Corry P
2 years ago
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ybl84f1Trending Lyricist I
posted in Portable speakers

Is Sonos Move a $400 paperweight? When did Sonos give up making products that work?

Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe

31
Corry P
2 years ago
arcadelt
arcadeltEnthusiast I
asked in Portable speakers

Authorise Multiple SSID for Move & Roam

As the topic title suggests, can I authorise multiple SSID for the Move and Roam? I live on a large property that has one network, but with my main router in a large shed with one SSID, an access point in the detached house with another SSID and two direction access points outside, each with their own SSIDs. Often when I am working in the grounds, I use the Move and Roam and the coverage changes depending on where I am. At the moment the house SSID is registered in the Sonos app, but it would be good if the Move and Roam could switch to other SSIDs as strength dictates. Please don’t suggest that I make all the SSIDs the same, as this does not help me to manually shift connections when devices (often) don’t let go of a weaker signal in favour of a better one.

8
D
2 years ago
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DevonHContributor I
posted in Portable speakers

Sonos Roam - Unable to Connect

My wife and I have been trying to connect our Roam everyday since May 10th. Here are some issues we’ve experience - just wondering if anyone has experienced the same.  Roam will not connect to wifi phone will not connect to the roams wifi roam will turn itself off during set up Roam will not turn back on for hours  set up will complete but the roam does not appear, when doing a restart it suddenly is not connecting to anything.  Roam is not making a chime during set up Roam does not make sounds while turning off or on  Roam does not accept the phone tapping on the back of it. It automatically cancels once it completes.  every set up sequence is different.This has been one of the most frustrating experiences dealing with this. I’m looking for a little insight before I spend hours on customer service. We don’t have a receipt for our roam either. It was a gift and the individual who gifted it does not have the receipt or the packing slip.  

1
G
2 years ago
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JeffreylowyContributor I
asked in Portable speakers

Roam wont pair until setup with S2?

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

18
R
2 years ago
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Ric OrtegaContributor I
asked in Portable speakers

Roam and Five

Can i use at the same time Roam and Five? Simultaneously connected with the same music?Thanks. 

1
G
2 years ago
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aliamrzkiContributor I
asked in Portable speakers

Macbook Pro connected to Roam but won't play any audio

Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!

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Corry P
2 years ago
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redbluegreenContributor I
asked in Portable speakers

When a Play:1 is added to a Roam, is it possible for both to play when connected by Bluetooth?

I recently purchased a Roam so I can play music without the Sonos app. I have an existing Play:1, which I added to the Roam’s system. Is there anyway for the Play:1 to also work when I am connected to the Roam via Bluetooth? The two speakers play fine together when I use the Sonos app over wifi. Based on this article, it seems like I am out of luck. But maybe I am wrong. https://support.sonos.com/s/article/1066?language=en_US

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R
2 years ago
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Mp240Contributor I
posted in Portable speakers

roam wifi

Just bought a roam yesterday. I’m having issues with the Wi-Fi not connecting and the device not being recognized by my phone app. I literally have to reset my router anytime I wanna use it… Also, as an aside, the power button sucks and it sucks that it’s combined with the Bluetooth pairing.  Think I might return the device. 

3
M
2 years ago
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j1mmyfeverContributor I
asked in Portable speakers

Sonos Roam playback issues (Skips to next track, sometimes plays too fast)

Just got my Roam a couple days ago and its pretty pretty frustrating. I’m dealing with two main issues.A next song will be playing, then it just blindly jumps to the next track 10-15 seconds in maybe. It happens enough that I notice it frequently. I had one specific instance yesterday where all the songs started fluctuating playback speeds from probably 100-120%. I “think” this was remediated by holding the power button in for 5 seconds and cycling it.The first one is really the one I care about. I’ve tried Spotify and YouTube Music and both seem to be doing the same thing on me. None of the FAQs seem relevant. My network is rock solid and I’ve never had issues with any other Sonos devices.Any thoughts?

1
James L.
2 years ago
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JDTolosaContributor I
posted in Portable speakers

Roam Bluetooth - sound gets cut or works intermittently

Hello the community,sorry for my english I have a problem with the bluetooth of my roam. I can connect but sometimes the music gets cut or works intermittently. The only solution I found was to reconnect my phone several times to the roam. But it’s annoying! Do you have a solution for the connection to be stable?thanks.

2
J
2 years ago
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paulmadsonContributor I
posted in Portable speakers

Roam won't connect to my current Sonos system

Hi - I just received my Sonos Roam and it won’t connect to my current Sonos system. I have 10 other Sonos speakers throughout the house and everything works great. But I can’t get my Roam to connect (I’ve tried everything). Please help! Thanks. Paul

1
Ken_Griffiths
2 years ago
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gwoolContributor I
asked in Portable speakers

Roam Offline

I switch my roam between blue tooth on my phone and then back to the normal Sonos system. Right now it is stuck as offline. No matter how long I hold the power button on the back, it does not power off. It just sits there with the red light flashing. I unpaired it from the phone, etc, but I cannot get the darn thing to do anything. I am starting to think it is a faulty power switch? That small button on the back back the power cord is a very subtle button and I am wondering if it is faulty?I mean, not sure what the heck is going on, but right now it is essentially a brick with a flashing red light on the right side.

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2 years ago
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Noodles.n.doodlesContributor I
asked in Portable speakers

Sonos Roam continually ‘offline’ on S2 app yet sucessfully connecting to spotify via airplay

I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?

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James L.
2 years ago
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KeithFMContributor III
asked in Portable speakers

Roam starting issues & loosing charge

OK. How long do I press the start button to start it? I press and release and nothing happens? I know the longer I press it other functions take over but…. It seems hit & miss to start the speaker? Also, I full charged it and left it for a bout a week and it’s flat? I’m just getting the red light at the other end flashing?  Should that really happen? Thanks

1
K
2 years ago
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Dan DanContributor I
asked in Portable speakers

Roam Bluetooth keeps cutting out

Last night we paired an Amazon firestick to the Roam via Bluetooth to watch a movie.The sound to the speaker would drop for a second or so sporadically throughout but always came back.  Speaker and firestick (hooked up to a projector) were in close proximity.  I tried rebooting both and it did not solve the issue.  No other devices have been paired to the speakerAny ideas or fixes available? thank you for any help!

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Ken_Griffiths
2 years ago
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RetnyapContributor I
posted in Portable speakers

sonos Roam audio drop out

Hi, I have recently purchased a Sonos Roam primarily to use while in the garden. I have set the Roam  up in the kitchen (WiFi) and it is connected to a Sonos One (WiFi in the living room) ) a Sonos SL (Ethernet in the TV Room). Generally when playing in these locations the performance is fine, occasional buffering🥴. My problem starts when I attempt to move the roam into the garden, expecting it to pick up the Belkin  WiFi extender. Initially it works ( it is within WiFi range (confirmed through WiFi checked on iPhone) however it then stops. I have read on various forums that this is now a common problem. What is being done to correct this “NOT SO ROAM…..ABLE DEVICE.”

3
Ken_Griffiths
2 years ago
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splinkyhooContributor I
asked in Portable speakers

Roam won't move between access points

I recently got a Roam, and am running into trouble with AirPlay over WiFI. When moving my Roam around the house, I get audio drop-outs and stutters. This happens when I move the speaker, and isn’t affected by the location of the audio source.I have a an Eero mesh system that consists of two Eero Pros that are connected to one another via gigabit ethernet hardwired backhaul, and a third Eero Pro that is connected wirelessly. They are not running any of the experimental features and it’s been a rock solid system for literally years with multiple devices.I looked at the eero app, and lo and behold the Roam does not (wait for it) roam between access points. It picks the one that’s closest to it at power-on (or possibly, the one it was closest to when originally set up), and does not switch.It seems like it’s a known issue that the Roam does not move between WiFi access points per this comment in another thread: Rebooting when moving it around kind of defeats the roaming ability of the Roam

12
lucasec
1 year ago
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jk21Contributor I
asked in Portable speakers

Roam: Bluetooth keeps disconnecting

Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.

1
Corry P
2 years ago
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Vince in HalifaxContributor I
asked in Portable speakers

Roam connects to my PC laptop Bluetooth system but won't pair or play

I was really looking forward to getting the Sonos Roam paired with my Windows bluetooth system but have now spent a couple of hours trying, but only get frustrated.In particular, I got the blue light and went into my Windows systems and ‘added a bluetooth device’ and it then claimed that the Roam had been “connected”.So far so good.The problem is that I can’t get it to play any music or even ‘pair’ audio from my PC.Help--please--this is very frustrating.Vince

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V
2 years ago
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tgun33Contributor II
asked in Portable speakers

skipping/stopping

Since adding a roam and a move, my music has been skipping and stopping.  Probably IP address thing.  I know that a fix is to unplug everything and then reboot everything one by one.  But how do you deal with the move and the roam since they are battery powered?

4
Airgetlam
2 years ago
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badabing7Contributor I
asked in Portable speakers

Roam does not reset

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

5
Airgetlam
2 years ago
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CkohboxContributor I
asked in Portable speakers

Bluetooth

My Roam is paired with the PC’s Bluetooth and it is connected when I tuen on the PC. However, connection will drop if it is not used. I have to re-connect via PC setup everytime I want to use. Anyone has a solution? Thank You. 

4
C
2 years ago
Machado
MachadoContributor I
asked in Portable speakers

How do I make sure my speakers are connected to the main node of a mesh WiFi system?

I keep getting the error message that one or more of my speakers is connected to a mesh WiFi and should be connected to the main node. My whole mesh WiFi system has the same name and password.  Even my extenders have the same name and password. How do I make sure my Roam and Move speakers are connected to the “main node” of the mesh system? Should I disconnect the extender and other mesh devices and reconnect my speakers to the WiFi, then plug everything back in? Thanks in advance for any assistance. 

1
Xander P
2 years ago
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