Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 932 Topics
  • 5,475 Replies

932 Topics

T
twukEnthusiast I
asked in Portable speakers

Sonos Roam flashing red light on charging base

I noticed this morning the battery was low on the Roam (amber status light), so placed it on the Sonos charging base. Just noticed the base itself has a flashing red light on front. Does anyone know what this means please?

22
Pede67
1 year ago
S
ShalakoContributor I
posted in Portable speakers

EQ required. Harsh mids, ear fatigue.

Hi Sonos,I have 2 Fives, a move, and an ARC with Sub.For now I'm just referring to the Fives and the Move.I understand you don't think an EQ is necessary (otherwise you'd include one).But the mids in the Five and Move are harsh, muddy and have an overall "fakeness" to their sound, this makes listening to these speakers uncomfortable. My ears become quickly fatigued.Now you may think you have done some kind of software magic to get the best/perfect sound, but you've ended up with artificial and muddy sound.My cheap Sony amp paired with warfdales has better depth an clarity, and sound far more natural.Actually even my cheap Logitech pc speakers with mini sub are out performing your speakers when it comes to clarity.My hope is that the issue is speaker configuration ( the speakers you choose to use in the units) or DSP and not an issue with digital amps, and that an eq that allows for fine tuning of the mids can save us here…The alternative is that I give up on your brand.At this stage I'

17
K
1 year ago
Y
YupTrending Lyricist I
posted in Portable speakers

13.3 Roam wakes to Bluetooth when on WiFi

Since I updated to 13.3 my Roam is connecting to Bluetooth when I wake it instead of just WiFi.  It does seem to connect to WiFi as well but now it is also connected to my phone.  This occurs when I wake using the power button and the play button. Is there some way to prevent it from doing this?

2
Y
2 years ago
L
Lieutenant_BobContributor I
posted in Portable speakers

Sonos speakers keeps disapearing

Hi, I have two Sonos One speakers, and a Sonos Beam. They all work wirelessly, and have been working for about one year with not a hickup. Now they periodically disapear, and cannot be controlled from AirPlay, and cannot be found in the app. Sometimes I can connect them again by power-cycling them. I read a few of the forum posts here, and they all mention IP address problems, so I pulled up the client list on my router, but all of them have seperate IPs, and no other connection to the router share the IP. I also read about switching from one Access Point to another Access Point, but they all go through the same AP. Factory reset did not work either. I am about to give up on ever using the speakers again, after several days of troubleshooting. And Yes. I have power cycled the router, switches and AP, as well as the speakers in the correct order.   Any good ideas?  /Bo

13
buzz
2 years ago
T
theffernContributor I
asked in Portable speakers

Sonos Roam Bluetooth “Not Connected”

Hoping for some help from Sonos experts out there!I picked up the Roam on Friday primarily as a quality portable speaker that I take to multiple work sites. I have 3 other home Sonos devices and this seemed like a great addition with an existing Sonos system. It also is probably the best sounding speaker in its class. 2 major issues:Wifi connectivity is limited to my home network.  I have wifi at my work locations. I was hoping that I could use this to connect to those networks and play music without using my iPhone. It seems it is limited to just your home Sonos wifi network. I could reconnect to the new wifi, but that is very difficult when my Sonos system is not on them. So unless there is hidden support for multiple wifi networks, I am limited to using it as a Bluetooth speaker away from home.    Bluetooth will not stay connected.  So resigned to using this as a Bluetooth speaker linked to my iPhone, I paired it easily. The issue is staying connected. If I turn the Roam off or if I

2
Corry P
2 years ago
D
Davidh_Contributor I
asked in Portable speakers

How do I remove a product from my system?

I bought a Roam and added to my system.  After a week or so it stopped working.   I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2.   Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?

3
D
2 years ago
tonsure
tonsureAvid Contributor I
asked in Portable speakers

Anyone else experiencing a crazy amount of glitches?

I’ve recently moved apartments, so I can’t rule out a myriad of variables. But: wow. My system has gone absolutely haywire recently. Components simply disappear for no clear reason (my paired One SLs, but also my Roam, just completely drop-out of sight). Airplay has essentially stopped working without a crazy amount of hiccuping. The S2 app will fail to connect to a device that is clearly playing music. And, what convinced me to write this message: my Ones are playing music right now that is not in any queue and not controllable by either S2 or Apple Music. It’s like the things are haunted. I’m going to go for a factory reset on the Ones, but— just wondering whether there’s some kind of system-wide glitch happening right now (since I noticed that there’s an alert from Sonos concerning Google Assistant. Not that I use any voice controls, but still— this is all quite weird).One of the risks, I guess, in investing in a fully-digital system. It either works—or it really really doesn’t.

4
tonsure
2 years ago
J
JesLibContributor I
asked in Portable speakers

Sonos Move Battery light steady/constant orange

Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light is constantly lit orange / red and nothing more happens. I have tried with four different chargers and several different cables, the same result all the time. Do you think the battery has run out or could it be something else?

6
J
2 years ago
A
AdamBGAContributor I
posted in Portable speakers

ROAM is Obviously a Defective Design

Why has there been zero information sent out by Sonos marketing, (i get at least one email a day), addressing the defective design of the Roam speaker and an offer to replace with a different product or give refunds no questions asked? There are too many topics on the dead battery, inability to charge, temperamental connectivity, draining battery, useless charging base and all around poor design to even figure out what is the true overall percentage of these things that have been sold that aredefective. Either out of the box or within a very short time frame? 

1
G
2 years ago
S
ShincompContributor I
asked in Portable speakers

Can Sonos Roam be paired with Sub Gen3?

Firstly,I can setup two paired Roam in my room successfully.But can not add Sub(Gen 3) in my room.In Apps, All device is appeared.What can I do?

6
J
2 years ago
J
JAVIER PYContributor I
asked in Portable speakers

I no longer have my Sonos Roam device and I cannot remove it from the Sonos S2 app

I no longer have my Sonos Roam device and I cannot remove it from the Sonos S2 app, the app says a problem with the product not found

3
Corry P
2 years ago
M
MrGralichContributor I
asked in Portable speakers

Sonos Roam bluetooth 'hiccups'

Sonos Roam connected via Bluetooth with iPhone XR with iOS 14.x.Sonos app updated, Roam firmware updated.I regularly experience what I call ‘hiccups’, that’s to say every few minutes, with Roam in Bluetooth mode, the audio interrupts for less than a second and than restarts.It happens on a regular basis, no problem in Airplay or in the Sonos system, though. I’ve already sent the diagnostic (1334768659) shortly after the last event. Anyone else?Any idea?Thanks a lot

3
M
2 years ago
K
Kmfdm212Contributor I
asked in Portable speakers

New Roam not showing in system

I just purchased the Roam and have been trying for a few hours to connect it to the Sonos app on my phone. I received a message stating that setup was successful, but it may not show up in system and to follow certain steps if that happens. Will it is not showing and I've tried following the instructions and even resetting all items, multiple times. When looking at my wifi it shows it's connected, but not in the Sonos app. Any advice would be much appreciated, otherwise I guess I'll be returning.  Btw - I'm using an Android phone with the latest Sonos app and have the Xfinity router.

8
K
2 years ago
Jaybizzle29412
Jaybizzle29412Contributor I
posted in Portable speakers

Roam speaker

I can’t get my roam speaker to hold a charge. 

6
Jaybizzle29412
2 years ago
P
paulmarchioContributor I
asked in Portable speakers

Why is the Sonos Roam subpar

I bought the Sonos Roam on vacation to listen at the pool.  It does not connect to WiFi, bluetooth or apple airplay and is just basically a paper weight.  Luckily for me the tech support guys dont work on the weekend so I have no one to help me. WHAT A WASTE AND FALSE ADVERTISING!

9
106rallye
2 years ago
R
richardpickard12Contributor I
posted in Portable speakers

Sonos Roam many issues

I have multiple Sonos products, from the ARC to Play 5’s, Move, One’s and recently bought the Roam along with a friend of mine. The Roam issues:Battery seems to drain very quickly Bluetooth re-connection issues Playback issues, where it plays then just stops playingIs there a “fix” for this or is this the standard Sonos are now being measured by?If anyone asks me what the Roam is like and is it worth buying, I would have to say “No” based on my experience so far.  Not good Sonos  

1
bockersjv
2 years ago
W
WfultonContributor I
asked in Portable speakers

pairing

I have a Roam for my Bathroom upstairs (maybe BathRoam?)    I have two Sonos Ones paired in stereo in my living room, downstairs. My question is,  when I clean etc. I want to be able to have the same thing playing on all three speakers.  How can I do this, and then separate them again, most easily?   Thank You!!

1
Airgetlam
2 years ago
R
raymakesmerchContributor I
asked in Portable speakers

Sonos Roam starts smoking and melted USBC Cable.

I have a Sonos Roam and all of the sudden it started smoking. I immediately unplugged it from the wall and noticed the USB C cable was starting to melt into it. It no longer powers on. has anyone else experienced this?This speaker is usually kept in our bathroom and perhaps the condensation built up? This is just crazy to me.   

5
R
1 year ago
L
LoungemonsterContributor I
asked in Portable speakers

defective product and defective customer support

Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work.  sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken.  any suggestions?  thank you 

8
Ken_Griffiths
2 years ago
S
samuxxContributor I
asked in Portable speakers

Roam & bluetooth & Samsung S7 = gaps in playback

When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify.The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.

5
Airgetlam
1 year ago
J
JuleeContributor I
asked in Portable speakers

Compatibility

Will SONOS Roam connect to Samsung Tablet - Galaxy

1
106rallye
2 years ago
P
phairphairContributor I
posted in Portable speakers

Using Roam for ThinkPad speaker

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically.On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day.I haven’t found settings I can tweak to fix the issue either in Windows or the Roam….I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!

8
P
1 year ago
C
casabrandtContributor I
asked in Portable speakers

cannot enable microphone on Move (touch button not working)

I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below  

4
UKMedia
2 years ago
J
Jeff.W.Contributor I
posted in Portable speakers

Sonos Roam bluetooth always Drops!

See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

19
C
7 months ago
M
Mark_225Contributor I
asked in Portable speakers

Anyone Else Having Difficulty Distinguishing Between Power-off and Sleep With the Roam?

I find it difficult and frustrating to find the Roam drained every time I go to use it.  I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference.  I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode.  I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing.  It’s usually well drained when I go to use it.  Otherwise I love the speaker.  Frustrating… 

3
controlav
2 years ago
Terms & ConditionsCookie settings