Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,188 Topics
  • 6,729 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1188 Topics

A
ADionneContributor I
posted in Portable speakers

Speaker Move

Hi, we have some problems connecting our Sonos move with the application. They are not able to connect together even if you are really closed to the wi-fi…Someone experienced it too?!

2
Ken_Griffiths
1 year ago
V
VoelserContributor I
asked in Portable speakers

sonos app wont link to apple music anymore

We’ve had a Sonos One for a while and we use an Apple Ipod Touch to run it. For some reason recently Apple Music has come uncoupled from the Sonos app, so while we can play music on the Ipod, we cant play it on the Sonos.The Sonos app seems to think the Apple Music account needs the subscription refreshed. This is paid up, so not the issue.It seems that the Sonos app cant be updated anymore on the Ipod which also means we are not able te re-authorise the account or even remove it. It would be very disappointing if the Sonos app and therefore the Sonos won’t work because the app is outdated and we are not able to relink the Apple Music account.

3
Ken_Griffiths
1 year ago
M
MCanzoneriContributor I
asked in Portable speakers

Setting Up Roam SL while travelling

Hi guys,I bought a Roam SL early into my trip here in NYC. I have one back in Australia and know that I need to do the initial setup through WiFi so that I can then use it as a bluetooth speaker for the rest of the journey. I have tried using the hotel WiFi to get it working, but no joy. Any suggestions would be greatly appreciated!

3
106rallye
1 year ago
R
Rex BlockAvid Contributor I
asked in Portable speakers

Roam - On-line, then off-line. Lather, rinse, repeat.

I honestly do not understand what is wrong with my Roam. I have a pair of Play 1 speakers and a Connect:Amp, and none of them have the problems that the Roam has. The Roam is constantly falling off of the network. It disappears for weeks at a time, then returns and says it is off-line. How does the system know it’s there if it’s offline? A power cycle on the Roam and a reboot of the router help briefly, but then the problem returns -- the Roam has roamed away somewhere. I get that 2.4 GHz signal interruption and constrained bandwidth may cause connectivity glitches, but neither the Play speakers nor the Connect Amp have a problem adjusting to this. I have moved the Roam to the same room as the router, and it doesn't help. Also, I have not changed any router settings. It is seriously frustrating and infuriating to be forced to diagnose this problem every time I want to use the Roam. Other Sonos products just work, and work well, which is one reason I opted for the Roam as my third Sonos

16
Airgetlam
1 year ago
T
Toby24Contributor I
posted in Portable speakers

Can my Roam work with Echo Dot without having to reset it constantly?

My situation:I bought a Roam to replace my Echo Dot (2nd gen) & Oontz Angle 3 setup. 1st problem: Alexa doesn’t work on Sonos in my country. This incredibly pissed me off, as that’s why I bought it. Alexa is mentioned on every add for the Roam in the Czech Republic, and nowhere (other than this group) is it mentioned that it doesn’t work. It turns out that Sonos knows this, but doesn’t bother to tell prospective customers. So now I trust Sonos about as much as a used car salesman.2nd problem: The speaker sounds amazing, so I decide to just pair it with my Echo dot. It works fine at first, but after a day or two, music starts skipping. After deleting the dormant bluetooth pairings on the Echo dot, this was fixed.3rd problem: The Roam randomly drops the BT connection. (I have them almost next to each other). So now I have to constantly go into the app to reconnect them. Side note: 2 years with the Oontz, and probably did that three times total.4th problem: I’m getting fed up with my

1
J
1 year ago
K
kolabababaContributor I
posted in Portable speakers

Sonos roam not playing bluetooth from TV

After connecting to Bluetooth (color turned solid blue) to my LG TV, my Sonos takes a good 5mins before the audio starts on it. Sometimes it doesn’t start at all. Volume and everything are on high on the TV and also on the Roam. My Bose revolve used to connect instantly and start playing the audio.Edit: Also, on the Sonos foam screen in the s2 app, it says no music selected  Mod Edit: Combined posts so topic is still “in need of reply”.

3
X
1 year ago
D
DrubUKContributor I
asked in Portable speakers

Roam doesn't always connect

Hello allI am getting no where with support and wanted to reach out to you. The Sonus Roam turns on and connects to my network. I can always use Alexa and it works well/plays music from spotify.The issue is that it often doesn’t show as an option to connect to within spotify or the Sonus app.  This issue may resolve c10mins into turning on but as you can imagine it is v v irritating.  Before letting the battery discharge and leaving in a cupboard/giving away, I wanted to know if anyone has a fix for this.I currently have the issue on Samsum S21 ultra.Thanks in advance allDaniel 

6
Corry P
1 year ago
P
PLOstyleContributor I
asked in Portable speakers

sonos move not playing sound but lights up

Hi there, Randomly, my move stopped playing any music. I can use Alexa to speak with it and see the lights flicker as if it’s responding, but no sound whatsoever. I tried playing through my phone via WiFi; no sound. Tried to connect via the sonos app, unable to connect.  Grateful for any help!

4
Airgetlam
1 year ago
T
Tsutomu TanakaContributor I
posted in Portable speakers

Sonos Roam won't turn on

Hi,My Roam cannot awake even after full charging.Attached please find photos I took according to Mr. Hayashi’s assistance. But I can’t attach movies. How can I send them to you?Regards,Tsutomu Tanaka 

3
Corry P
1 year ago
W
WhescoContributor I
asked in Portable speakers

Connecting Ray to Move speakers

Is there any way I can connect a Move speaker to my Ray so that it can be used to carry the sound to other parts of the room? 

2
W
1 year ago
M
mrgrievesAvid Contributor I
asked in Portable speakers

Temporarily putting Roam on another wifi network

I have a Sonos S2 system with a few Ones and a Roam in it.  We’re going on holiday soon and would like to take the Roam with us and put it on the holiday home’s wifi network.I’ve read other posts saying I can go to the general network settings and add multiple wifi networks which sounds exactly what I want.However, I’m just a little confused.  If I take the Roam away from my own network, how do I connect to it so I can put the new wifi network in?  Sorry I’ve seen a few questions on it - a lot about using multiple Sonos systems which isn’t what I’m after - but I’m obviously missing one small detail.  I’m sure this must have been answered elsewhere.

9
Airgetlam
1 year ago
N
nate307Contributor I
asked in Portable speakers

Airplay grouping with Move Not working and app can’t update

My grouping no longer works when I play music via airplay and group. It seems to work fine if I play right through my songs app, but via AirPlay it maybe works for a few seconds then cuts out and doesn’t come back.

1
Airgetlam
1 year ago
P
Professio7Avid Contributor I
asked in Portable speakers

Sonos Roam Bluetooth in combination with Xgimi Beamer (Android TV)

I bought a new projector with Android TV version 10 from Xgimi (Elfin). Now I wanted to pass the sound on to my Sonos Roam via Bluetooth. Unfortunately, the Roam makes absolutely no sound. I've paired and restarted the whole thing several times. Also tried it with other Bluetooth speakers and headphones. Seems to work there with no problems. Has anyone already gained experience specifically with the Xgimi projectors or with Android TV or Google TV? Is there possibly an incompatibility with Sonos products?

2
P
1 year ago
E
eatemContributor II
posted in Portable speakers

Sonos move stopped working

My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears.  Any idea how to fix this? thanks

3
Corry P
1 year ago
M
msteticContributor I
asked in Portable speakers

roam disconnecting when is connected to charger

roam disconnecting when is connected to chargerIf it is working on battery only it seams fine. As soon is connected on charger, for charging and home use, it keeps disconnecting from wifi. All updates are done and other devices works fine on the router. So please , don't me advice to reset router again. It is not fair.

4
J
1 year ago
K
Kbooth9Contributor I
asked in Portable speakers

roam+move skip when connected to TV/beam

Hello, this is an issue I have had for some time now when switching to S2 but finally getting around to asking why this is happening: I have a beam connected to my tv and when watching tv, works without issue (5.0 setup with 2 ones). However, when I group either our move or roan to the TV setup, they both will skip / have poor connection to TV audio (however the beam and ones still work smoothly) this is unique only to tv audio.  When I stream music or anything else, there’s no issue. Pre s2, it was not a problem at all.  I’ve tried resetting everything, software is up to date, etc and nothing seems to work.  any help is appreciated. 

2
Ken_Griffiths
1 year ago
M
MikeS1989Contributor I
asked in Portable speakers

14.18-Sonos Move sound really bad

Hi all,After some month of mixed usage of Sonos Move, I updated to 14.18 and noticed immediately that bass got boosted a lot and also I lost clarity on vocals. I can turn up high in eq but it takes high frequency too high to open up the vocals.i was really satisfied with it till now (used with 0/0 eq and loudness on). Now I can't listen to it, I feel tired ears after some minutes and sound quality got a lot worse. Anyone had the same issue? Any suggestion on how to troubleshoot/solve it?Thanks

7
bockersjv
1 year ago
B
BlaahContributor I
asked in Portable speakers

sonos move doesnt work with out the charging base

Hello Guys, i have the following problem. I want to use the battery mode of the sonos one but it stops working when it is removed from the charging dock. It also does not turn on when not on the charging dock although according to the app the battery is fully charged. It works only when placed on the charging dock. Has anyone had this problem? thanks in advance!Stan

1
Airgetlam
1 year ago
B
Barb99Trending Lyricist I
asked in Portable speakers

roam doesn’t connect —wifi or Bluetooth

I cannot connect via Sonos app or Bluetooth. In the app it says “offline”. I can’t see it in AirPlay. I do have several Sonos speakers that work just as they should (wifi and AirPlay). My roam has been plugged in for awhile so I think I can eliminate battery or wireless charging (don’t own it) I did try powering it down  I walked through find missing products multiple times. Note that restarting my router is a 12 min task.The chat box appears to walk you through the help steps again so that seems useless. Thus here I am since the office is closed  anyone have an idea? 

1
B
1 year ago
G
gdubContributor I
asked in Portable speakers

Sonos Roam /Sonos One as TV Audio

Hi, I have Apple TV with AirPlay but cannot get it to connect to Sonos Roam via bluetooth - constantly says PIN is incorrect; style of PIN on bottom of speaker is NNN-NN-NNN. Any ideas why this won’t work?Also about to get Chromecast with Google TV (latest version); can this use Sonos Roam or One speakers as audio output?Thank’s in advance :-) 

2
Ken_Griffiths
1 year ago
H
hanajohnson878Contributor I
asked in Portable speakers

So many problems with the Roam!

We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec

99
Ken_Griffiths
1 year ago
V
VTMechContributor I
posted in Portable speakers

Sonos Roam will not power on

Hello, I have a Sonos Roam that was purchased in April (Not used until December) that will no longer turn on. I have spent the last three days with chat giving me the runaround with different procedures on rebooting a resetting just to have them basically say “Sorry, you’re out of warrant” and would not send it any further for review. To those that have had this issue, was there any luck getting this turd to power on? I have thousands of dollars in other Sonos products that have been great, but this situation has put a bad taste in my mouth. The refusal to stand behind the product frustrates me. 

6
Ken_Griffiths
1 year ago
A
ahoriContributor I
posted in Portable speakers

How to Disconnecting Roam Blutooth

My ROAM is connected with Wifi and Blutoorh. Blutooth at kitchen is used to listen TV when needed. The problem I faced is that once ROAM is connected with blutooth (TV), ROAM tries to keep connectting with TV, even when I do not want to listen TV from ROAM. I can hear the TV sounds from ROAM whenever the TV is on.... What I want to do is to listen TV only when I need. Yes, I know, mute works, but this is not smart. I called SONOS local customer service and he said that ROAM is designed to keep the last blutooth connection, and once it is connected with some other blutooth device, then ROAM will not try to connect with TV again. Hmmm, this may work, but this is not smart at all and annoying to do so thking the recovry of the TV connection. Is there any 'smart' way to disconnect blutooth, via app, or voice control (alexa or sonos)?

2
G
1 year ago
boback
bobackContributor III
asked in Portable speakers

Sonos Roam Disconnects Bluetooth and Freezes Every Time Certain Online Videos are Played

 I like to use my Roam as a computer speaker. I have issues where Sonos bluetooth frequently disconnects. What seems to trigger the disconnection is when while listening to music on a music player or web-browser and I play a second audio stream on some web videos on any browser (usually Twitter video) all my audio mutes and Sonos freezes and becomes unresponsive. The only way to reconnect is a hard Roam reboot.The issue only happens on Windows 10 (I tested two Windows 10 computers). The issue does not happen with Sonos Move or other bluetooth devices (airpods or UE speaker), only the Sonos Roam. I was sent a new Roam by Sonos, and both the old and new Roam have the same glitch.Try to reproduce the error on Windows 10 yourself. It happens every time I play this video with another audio stream running in the background. I would say about 50% of the videos off Twitter trigger this same issue.https://twitter.com/BarackObama/status/1555221890372861952

0
boback
1 year ago
E
ericl02Contributor I
asked in Portable speakers

Roam Battery Light Flashing fast red

My Sonos Roam, which is only about a year old, has a quickly flashing red battery light. The speaker is functioning properly, but I can’t get the light to stop. I see this was a problem with the move. Anyone else having this problem or know how to stop it?

8
S
1 year ago
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