Get help with your Sonos Roam, and Sonos Move
- 1,011 Topics
- 5,893 Replies
Hello,Love Sonos. The Move was my gateway drug. Recently I’ve noticed the sound suddenly changes - it’s hard to describe but it suddenly sounds muffled and strange, loses a lot of treble and bass, the mid range frequencies seem amplified, almost as if one of those cheesy equalisers like “listening to music in a barrel underwater” has been turned on. I’ve isolated it to something to do with auto trueplay, I think. With auto trueplay off, the sound remains the same, somewhat flat, but stable. Turn auto trueplay on, move the Move, sounds fine for a minute or two then suddenly changes. It’s as if auto trueplay is kicking in, and then getting it awfully wrong. Didn’t happen before, was always amazed by how well the trueplay seemed to work (hence why I’m not satisfied with listening to it off). Problem persists despite reset, different places, indoors outdoors, background noise or not, different music sources. Listening on wifi. Support said nothing showed up on diagnostics…if I submit diagn
Hi,Since I got the Move two days ago, it keeps disappearing from the Sonos App, despite still being connected to internet.I come down in the morning and usually issue a voice command to the device, at which point it turns on some lights, and reads news from Internet and so on.This works perfectly so network and internet are clearly up. My Sonos Beam connects via ethernet and my Sonos One connects via wifi; both NEVER drop off the app. However, its missing from Sonos app and the only way to get it back is Support > Find missing productsIt then tells me to power cycle the device, at which point I pressed the Wifi/BT button this morning and it then found it. Diagnostic 171706765
Consistent problems with the Roam after using two devices swapped with Costco. No problems bringing onto existing, problem free, complex SONOS network with an extensive Plume configuration for WiFi (really get 100Mbs/20Mbs all through house). Current SONOS app at 14.0.2.At 100% charge. Flashes yellow/white. Playback plays half second of stream repeatedly a second apart. White / Amber flashing status. Same symptom on bluetooth. Setup on Google for voice … problem with/without Doesn’t matter if Trueplay is enabed or disabled. Have done a repower and factory reset with no resolution.With repeating issue on two Roams, and similar symptom whether WiFi or bluetooth, would appear to either be defective hardware or firmware as not wireless data transport. SONOS will RMA a new device, will share how it goes.
My Roam won’t play when connected to Wi-Fi. It played once when I first set it up but now it (for lack of a better way to describe it) skips while playing music. Another interesting behavior is that when I try to increase the volume it sets itself back to a set volume, e.g. its at 15 and when I try to go to 30 it pops back to 15. Volume limiting is off.. I have reset it several times and re-paired it to no avail. BUT - bluetooth works….
I have Roam which is stuck with a white light on the top next to the mic logo. It’s completely unresponsive, not showing up as available in the Sonos app, not available via airplay or bluetooth.I’ve held the button in for more than 5 seconds, no change. If I plug it in, the orange light shows on the side. I didn’t really want to reset it but I tried the steps to do that as a last resort and still no good. Do I just have to wait for the battery to run out?
The Roam cuts in and out for no reason. Pause a tune or select another in iTunes, and the Roam cuts out, and the indicator flashes white and orange. I have factory reset four times, and it has had no impact. I have the same issue with BlueTooth. I wish I had not purchased this—too much hassle. Sounds great when it plays, but it’s a challenge to get this temperamental bit of kit to work. Please advise how to address this or how to return it. My first Sonos product ever, and I wanted to upgrade my whole sound system. I do not have confidence that you are the solution for me. Worst experience ever.Anyone know how to fix this?
Hi all. I have a system consisting of 2 Move, 1 Roam, 1 Five, 1 Amp, 3 Play:1 in our house. One of the Play:1’s are connected to the router to make sure I can use a separate Sonos network. The Roam and 2 Move’s are connected (I think and hope, can I confirm each Move and the Roams WiFi connection in the app?) to the same Wifi as the wired Play:1. There is a WiFi extender in the house. When grouping I get this very annoying message “some Sonos-products are using the WiFi through an extender… To guarantee that all units work together make sure to connect one Sonos-product with network cable directly into the router” (which I have already). I guess that the problem is that Move and Roam does not work on Sonos-Net but on Wifi, how do I then get rid of this message and make sure that all speakers are connected to the right WiFi (the extended network has a different name, Slottet_EXT). See pics below of message (in Swedish) and the system setup. Please let me know if I can supply any addit
I’ve just bought a Sonos Roam for my trip to South America hoping to get a good experience “roaming” around with this device. Unfortunately this device seems to be broken, and the experience hasn’t been great.The main indicator is that the top status light keeps changing from white to ~orange/yellow. When I try to play a song the volume keeps resetting to ¼ of the volume, and every time this happens the songs gets played for half a second (or less) and then it’s dead silence for a second. I’ve been able to have it play music after combining some clicks between the play and mic buttons and suddenly and randomly it just works for a while until you change the songs or album. I’ve tried to factory reset it, create a new Sonos system, update the firmware using the Android app, the MacOS app, and nothing. It just doesn’t work. This is very annoying as I am far from home and cannot go back to the store and return it. Any help is appreciated.
Hello all!i bought ARC + SUB + 2x ONE SL and they works as surround system.Few months ago i added to my system 2x Sonos Move. I’m not able to configure them as an entire sound system. i would like to watch tv (using Move so that i can take them on my sofa) or listen music in all the living room. I’m fighting with the app, removing/adding rooms, no way!someone with my same setup?best regards
My Move stopped showing up in the app when I replaced my cable modem/router. Once I figured out that I needed to connect to the new home network I was able to go on to the next steps on my iphone. It told me to connect to the Sonos wifi instead of my home network which I did. I then added the Move on the Sonos wifi network and reconnected to my home wifi.Now it shows up as Portable on my iphone but it can’t access my music library (says it can’t connect to my network drive) It does work for spotify.Not only that but Portable is now the only speaker that shows up on my iphone sonos app. On my computer app the Portable doesn’t show up but all the other speakers work fine and can access my network drive.
Hello all, I recently got a Sonos Roam and have been disappointed that it has had constant connectivity problems. Often times it fails to connect, other times it says it’s connected and no sound comes out, other times while connected just tiny little bursts of sound come out of it, and sometimes it works properly. There seems to be no rhyme or reason to why it works sometimes but most often not. In any case, it’s far from the easy connection of other Sonos products that I was expecting. Has anyone else had this issue? Any tips on how to resolve it? Thanks in advance,Todd
I love the Roam and I use it as a space saving desktop computer speaker with a bluetooth connection. I’ve noticed if used for prolonged periods of times sometimes the bluetooth cuts out and becomes unresponsive. I have to turn it off and restart the Roam a few times to be able to reconnect. Despite the blue light being on for bluetooth mode neither my computer or phone can connect to it. It’s like it’s frozen maybe. I called support today and they said it might be related to overcharging and heat while on the Qi charger and they want me to remove it from the charger when full. That’s somewhat annoying to keep track of. Seems like this should be a firmware or engineering issue. I really hope the bluetooth ends up being more reliable. Otherwise, it’s a great speaker.
Hi folks, This is a rant. It used to be and still is the case with Microsoft. It become a joke: to solve a problem , press “CTRL+ALT+DELETE”SONOS moved that to another level: “Reboot your router”. Any issue, reboot the router.You have all sort if devices connected at home and working fine, but to let your SONOS work you have to reboot the router. Am I the only one for which this doesn’t make sense?Regards,Nicola
Hello!I got a Roam, but unfortunately it doesn't really let me use it.I have the problem that I could set up the Roam, but after it was asleep, it is no longer displayed in the app. I can play recently selected music but it does not show up.I'm pretty sure the problem is with my Aruba AP (Aruba 505). However, I have already done all the settings that support gave me (broadcast filtering disabled, service IDs added).Do you guys have any tips on what I could do?Thanks and a happy new year!
The first sonos i started to use is Sonos one. I was really satisfied with this speaker, due to its seamless connectivity to apple tv and apple devices.Satisfied by the sonos one performance, When i needed to get a portable speaker, decided to get sonos roam, Thinking that it would be the safe bet for a christmas gift this year. Less than 10 days after getting the Sonos Roam, I’ve this issue where i pause a podcast in midway and when i try to play it again after a break, my Sonos Roam is unable to be detected by my apple device.[This detection issue is occuring while my device is not in sleep mode and connected to my wifi. There are no network issues, since i’m able to access the internet through other devices and the single strength is quite strong]I’ve tried the following, trying to troubleshoot this issue:Restarted my Sonos Roam Restarted my Wifi Restarted my apple devices logged off and logged back into my podcast app. switched off the wifi pairing in my phone and restarted it afte
Recently my Sonos Move (the only sonos speaker I own) has been giving me problems when trying to play music on Spotify, either directly through the Spotify app or on the Sonos app.Playback starts but then quickly starts to stutter and then stops. The sonos app then gives me a message about the WiFi network being 'unstable'. I use an Eero mesh WiFi network and according to the Eero app, the WiFi signal strength received by the Sonos Move is full. Furthermore, it's only Spotify that seems to give me this trouble. My Sonos speaker has always been a little temperamental with Spotify, occasionally skipping a track, and giving me the same WiFi unstable message, but this latest stuttering is making it borderline unusable.Are there any solutions for this? If I stream music on other devices in the same room as the Sonos move, I experience no problems, so I don't buy that there's an issue with WiFi signal strength.This is making me seriously consider returning the speaker.
The music cuts out for a second every 30 seconds or so when playing music via Bluetooth on my roam. I love the sound of this speaker but seems to have various connection issues and this is the latest. I just want to feel confident that I can play music on it without fault and at the moment this isn’t the case. I set it up in the lounge on Xmas day for guests and we had to switch it off due to patchy playback. Any suggestions on how to fix Bluetooth connectivity would be much appreciated. If I can’t resolve this issue I’m considering returning to richer sounds but really want to make it work if possible.
Hello, I’m trying to connect my Sonos Move speaker to my Project turntable using project Box E BT preamp, my other speakers connect to it, but I can’t seem to be able to connect the Move Speaker. Wondering if someone could help me.
Afternoon all.Bought a Roam on pre order ages back. It arrived in good time, was installed and worked a treat. A week later I lost it! Long story. Yesterday it turned up …. another long story.It no longer shows in my S2 app or environment. So I thought, lets add it again. But no joy.Just to add, I bought a Sonos wireless charger base for it, charged it and that seems be working well.But I cannot get it to show the green light. If I remember well, if I get to that point, the app should see it?I can get it to flash blue. I can get it to show white light. But I’m missing something in re-adding it to my environment.Appreciate any advice or procedure or link that can get me up and listening again.Many thanks in advance
Hi, my Move will not group with Beam. The two products had been successfully grouped for more than a month.Move will group with Connect and Play1. Beam will also group with Connect/Play.Move was the latest addition to the system. Have reset and re-added.Both move and beam on Wifi, the same network connection for the whole system.any suggestions appreciated, thanks
When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify.The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.
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