I’ve had universally good experiences of SONOS...up until now. I’ve just bought a Move and I cannot get it to connect. There are other threads that hint at this but none of the workarounds seem to work. I go to add the speaker in the iOS app, it recognises it, goes through the setup and then tells me I will need to connect via iOS accessory setup. There is a button in the app that says “Go to accessory setup” which doesn’t work. Others have posted a workaround - minimise the app, go to ios settings, wifi, and select the Move - this starts but ultimately produces an error and fails. I have tried my iphone and ipad. My wife’s ipad is still on iOS 14.2 and gets further through this workaround than my phone or ipad but still ends in an error.
I’ve spoken twice to technical support and couldn’t get any further than the advice to try and find a friend or neighbour to borrow an Android phone from for a couple of minutes to set up the speaker with!
This seems to be a known issue with sonos vs apple WAC. Support couldn’t give any idea as to when it might be resolved. Until then, I have a £300 paperweight! How about just adding back the functionality to the desktop app to manage devices; at least then I’d have a non-iOS option.
Does anyone have a fix for this?