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The Sonos Move is my first and only Sonos device and I can’t get it to connect to my wifi. I have Xfinity wifi with a Deco 5 mesh network. I tried turning off 5GHz network on the Deco, but that didn’t help. Any ideas?

Hi @nikkejg.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to help you out by sharing some information that discusses about Sonos working on mesh systems.

 I would suggest reaching out to the manufacturer of the mesh system so that the mesh system can be configured in bridge mode or access point mode or which option best fits your preference (main objective is to disable the mesh from generating their own IP-address).

  • Have each access point have their own unique Wifi name as so you and your mobile controller do not get confused about what and where to connect to access your Sonos system.
  • Disable Wifi Capabilities of the Main router that provides connection directly to your ISP or internet provider.
  • Disable the DHCP or IP-address generation of the Access point and only allow the main router to generate the IP-addresses to avoid IP-address mismatch or IP-address duplicates.
  • Wire a Sonos device to one of the routers/access points to get them to stay on a single network (having each access point have their own unique WiFi names).

 Let me share with you a topic on this community that discusses multiple routers. You can share and ask questions or comments on that topic if something is not clear. 

I hope this helps.

Please let me know if you have further questions or concerns. I’ll be more than happy to help you out.

Thanks,

Thanks, Paul. Turns out I was able to solve the issue by creating a guest network on 2.4GHz only, with no password. I put my phone and the Sonos on that wifi network and the setup process completed. 

Hi @nikkejg.

Thanks for the update and immediate response.

Congratulations, that is great news. I would like to recommend observing the situation and if by any chance the issue re-occurs, I would suggest taking my recommendation above into consideration. I do hope you continue to love and enjoy your Sonos.

Please do not hesitate to reach out or create a topic if you have any other issues or concerns. Here in the community, everyone can help out.

Thanks,

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