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Hello! I have a Sonos Move (as well as a few other products). Everything used to be set up just fine, with the Move in its own group. Recently had some issues and had to replace a lot of electrical wiring in the house and the axial cable to my modem got fried. Replaced the modem and router.

Everything is set up on the new network, except the Move. I have tried rebooting the move a couple times. But still when I try to get it into setup mode, the light goes solid orange, never flashes green. Additionally, my Sonos app seems to have forgotten the Move was ever there. Is this a hardware problem?

Hi @DanLMoore 

Follow the steps in the link when changing routers etc

.https://support.sonos.com/s/article/1061?language=en_US 

You can also factory reset your Move as shown the next link:

https://support.sonos.com/s/article/1096?language=en_US

Hi @DanLMoore 

Follow the steps in the link when changing routers etc

.https://support.sonos.com/s/article/1061?language=en_US 

You can also factory reset your Move as shown the next link:

https://support.sonos.com/s/article/1096?language=en_US

I have gone through both of these options, and neither worked. Trying the factory reset, I have held down the "join" button while placing it on the charger, and continued to hold it down, for more than 2 full minutes with no effect.

Hi @DanLMoore.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand it can be quite confusing if a Sonos device used to previously work and suddenly stops working. let us help you out.

Since we have basically done all the basic troubleshooting steps thanks to @AjTrek1. I would like to recommend contacting our technical support team for a more in-depth troubleshooting step or possible product replacement. You have perfectly described the procedure on how to perform a factory reset on the Sonos Move but the Sonos Move as you have described failed to respond. Contacting our technical support team would be the best option.

Please let us know how it goes. We are always here to help.

Thanks,

 

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