Listening Culture

7 weeks ago, I ordered and paid in full for a pair of Sonos speakers; a week later, UPS lost the package before attempting delivery (and acknowledges their responsibility to reimburse Sonos), but for weeks customer service (representative Amber J, specifically) has been actively avoiding taking any tangible steps to fix the situation. Sonos did not reach out to me about the situation at any point, they have not offered to provide a replacement or refund, and the responses from customer service have been intentionally evasive and repetitive while failing to provide any tangible resolution.  In summary:  Sonos is actively disregarding consumer protection laws that deal specifically with the issue of ordering merchandise online.The experience has been infuriating, and I am sure that I am not their first customer to get this runaround.  Maybe someone cares, I don’t know.  In case you have found this post looking for resources to help you with a similar problem, avenues of escalation that I

Disclaimer: What follows is not intended as an inducement for anyone to join/subscribe to a music service. What’s intended is to offer those who might be interested in a cost-effective way to own and store music on a NAS device they would like to keep for prosperity and enjoy via the Sonos Music Library. That said let’s begin:There is particular music (artist/songs) that I still like to own and store on my NAS vs streaming and/or creating a playlist within the streaming service. Even though I can download streamed music to my device multiple times (as long as I have a subscription to the service) there is IMO a downside:If I leave the service and somehow loose the downloaded track(s); or my device is destroyed, I no longer have access to that music.Purchasing music can be an expensive proposition which is why I choose wisely those tracks I want to own. I have been an AppleMusic fan going back to the days when it was iTunes.However, Apple in its infinite wisdom has decided either by its

product longevity: i have some Mordaunt Short speakers, getting in for 40 years old: they still play music competently, i worry that my sonos system (sub, beam, five, play one and one’s) will be made redundant by the manufacturer upgrading the software (profiteering): should I revert to old style speakers?

When choosing a track in the personalised My Mix playlists in YouTube the track selected is not the track that gets played. There doesn't seem to be any reason for why a particular track plays. It's in the playlist but is not anywhere close to the track actually selected. 

Hi all,I recently attempted to claim warranty support for my Sonos products and discovered that Sonos does not appear to use the purchase invoice to validate warranty. Instead, they rely on the product registration date.Although I purchased these products in 2024, they are somehow registered under my email with a registration date of March 2023, which doesn’t seem correct.I have found a similar community thread describing the same issue, but it doesn’t appear to have received any responses:https://en.community.sonos.com/home-theater-229129/sonos-registration-database-incorrect-about-amp-registration-history-6897286?tid=6897286&fid=229129Has anyone else experienced a similar issue or have any insights on how to resolve this?

My wife purchased a Gift Card for me in Nov. 2025 as a Christmas gift.  Expecting to get an email from them and checking Spam/Trash folders for a couple of weeks, absolutely nothing.  She then logged a request for help and the Sonos folks said in short, “We’ll look into it however we’re be closed for the holiday.”  Fair enough.  Fast forward to early January, a couple more requests for status and to paraphrase, “we’re still working on it.”  As of this posting, she’s still getting zero resolution on a gift card she paid for three months ago for digital delivery.If a business isn’t able to easily exchange goods for money nor able to support it’s customer in that exchange, that’s a failing business model.  We’re forced to get our bank involved to reverse the charge because we have not received what was purchasedSonos… I have loved and purchased your products for business and personal use for years.  I have recommended your products to so many. Do better!NOTE:  Not looking for sympathy, su

Dear Sonos Team,​I am writing to you as a loyal user and a great admirer of your products. I have always appreciated the exceptional sound quality and the 'soft' signature of Sonos speakers, which I find far superior to any other brand on the market. Your commitment to innovation and creating a premium user experience is truly inspiring.​I am reaching out to share my personal story in the hope that it might inspire a new step forward in your journey toward accessibility. I live with sensorineural hearing loss and I wear hearing aids. For people like me, digital entertainment (especially gaming on consoles like PS5) presents a unique challenge: the extreme dynamic range of modern audio.​Sudden loud peaks, such as explosions or gunshots, can be physically distressing for those of us with high auditory sensitivity, sometimes even causing vertigo. While I find your current 'Night Mode' to be a brilliant and helpful feature—far more effective than any competitor’s solution—I believe Sonos h

Answering another question here reminded me of an old audio device I had, a dbx subharmonic synthesizerThe dbx analyzed the music being played and if it saw a lack of lower frequency sound it would create and add subharmonics to it. Back in vinyl days it was common to reduce the low frequency content to better fit the remaining content onto the record. Not so common a reason today, but for some reason many tracks don't seem to have the low frequencies you hear in a live performance. https://dbxpro.com/en-US/products/120aMight need a license from dbx but adding that to any Sub enabled room would be a good selling point, both nicer to listen to and more justification for buying the Sub or miniSub.

I’ll preface with my Sonos app wish list (IOW, I’ve put some thought into this):  I stopped waiting and built what I want so I can fill my home with delightful music throughout the year. I have an iOS app and a backend that drives the communication with the Sonos.I’m now wringing delight from my Sonos investment which I’ve wanted for 10 years.You can see the app here:[link removed]I’ve been considering pushing a free app to the appstore and charging for the backend and wondering if there is actually a market for this sort of thing?Regardless, it’s been fun creating a solution for something I wish Sonos could have delivered itself.Moderator Note: Modified in accordance with the Community Code of Conduct. 

Updated router... Was able to get my Sonos One connected, other 4 devices would not connect.Called customer support, after 50 minutes of repeat instructions (with a bit more info added each time) was able to connect one more device... Trying to connect the third, I was asked to unplug the Port for a few seconds... Still didn't work... Then was told to unplug the Port and hold the button when I plugged it back in (why wasn't that requested the first time?)... Still couldn't connect... Absolute garbage, all the system had to do was recognize the new router. Too bad I'm locked into this system. Definitely a Negative.

My sonas connect drops after playing for 45 to 60 minutes 

Feature Suggestion: Custom Sound Profiles or Scenarios (Movies, Music, Gaming, etc.)As a regular user of the Sonos ecosystem, I’d like to suggest a feature that I believe would be highly useful and practical: the ability to create custom sound scenarios or audio profiles that allow users to save and apply different settings depending on the intended use.For example, when watching a movie, it would be ideal to activate a profile that includes:- Trueplay On  - Height audio +10  - Bass +10  - Surround +3  - Voice enhancement On  Whereas for music listening, another profile might include:- Trueplay On  - Height audio +10  - Bass +15  - Surround 0  - Voice enhancement Off  Right now, making these adjustments manually each time takes extra time and interrupts the smoothness of the user experience. This feature could be added to the Sonos app under a “Usage Scenarios” or “User Profiles” section, allowing for quick access and customization without compromising the simplicity of the current int

I am a novice when it comes to circuit boards. I can turn on a multimeter, solder a couple of wires together, occasionally burn myself and that is about it. I cannot believe I was able to successfully repair my Play:5 by replacing a resistor using the information supplied in the four year old topic "Fix for Sonos Play:5 with very low volume". I certainly would not have been able to even find the root cause without the post from ​@Pietje Puk. And without the posted successes of  ​@Jywl12 and ​@Freddy99 I would not have had the courage to even try. After a few YouTube videos about Play:5 teardown and de-soldering resistors I dove in and replaced resistor R27834 with an old fashioned 10k ohm version. Don't ask for a photo because my repair is UGLY! I thought for sure I had even damaged nearby R27827. But after putting it back together and powering it up the amp is again pumping out loud music. I feel invincible! Go ahead and assign me the task of curing cancer! I am sure after a couple mo

Want to find a Sonos professional who can help me with fixing some minor issues at my home in Los Angeles. 

About 1 month ago, I set up a new MacBook Pro using macOS Tahoe and my Sonos system worked but I could not add my music library (yet again!!!). I used Sonos support by phone 3 times in one week. The last call was 3 hours long without any success. My only option, according to Sonos, was to allow customer support that enters my laptop and they try to add the music library for me. I have done this before but I really do not like giving anyone access to my machine. I gave access and 2 hours later still no music library and I was told that the customer support person had to leave me because they had so many other people to help. I have not heard from Sonos again.  Last week I sat down and tried the 3 options available for adding the music library and amazingly it loaded! I did not do anything different than what myself and customer service had tried the few weeks prior but for whatever reason it worked this time. Maybe Sonos finally corrected the cause of error 913. What makes me frustrated

Happy New Year!As it’s now 2026 many maybe considering switching out old network gear, changing ISP’s or upgrading to a Mesh network setup. It doesn’t have to be a daunting task if you follow a few simple steps before taking down your current network gear. Below are hints to get you through the process hopefully without headache and nail biting. 😊Installing new network equipment that you own:Before you disconnect your old router:Make note of current SSID and Password Check Sonos for updates (App and Hardware) Unplug all Sonos Disconnect current routerSetting up new router: *Use the same SSID and Password (step #1 above) Connect your device to Wi-Fi Plug-in Your Sonos 1 x1Installing new ISP provided network equipment and/or changing ISP’sBefore you disconnect current ISP router. (You may have a combo router/modem box): Make note of current SSID and Password Check Sonos for updates (App and Hardware) Unplug all Sonos Disconnect current ISP router (and/or modem if a combo box)Setting up

Just purchased my first Sonos speaker (ERA 100), downloaded the Sonos app to add Rayo to Sonos but Rayo does not show in the list of connected services. Any help out there, have chatted to someone via the app to no avail.

Placed an online order 12/28 for pick up at local best buy. To be ready within 2 hours. Went to Best Buy several hours later, they had no record. Been on phone with Sonos for an hour this morning. They admitted the issue is internal. If you pay with gift cards and pay remaining balance with PayPal, their system fails.  Ow they are telling me that I have to wait for 2 days for order to be canceled and my gift cards to be reactivated. This is completely wrong. They can resubmit the order so I can pick up today at Best Buy but will not. The fact they know this is an issue and continue to accept orders is fraudulent. On top of that, my payment is essentially held hostage. This isn’t rocket science. Sonos has been paid for the gift cards used. I should not have to wait for them to “reactivate” the gift cards I used. 

What are your recommendation for the best music 

I have two ISPs and a separate WiFi network for each. I experienced reliability problems with my older ISP yesterday, so I attempted to move all of my Sonos speakers to the newer ISP/network. Went fine, except for my oldest Sonos One, which required a factory reset.I did the factory reset, it appeared on the Sonos app, but no sound played, and it disappeared from the app after 60 seconds. Did this several times with the same result.So I asked Anthropic’s Claude about this and it suggested I shut off my older network while adding the speaker to my new network. It worked!But I woke up this morning and two of my speakers were missing in the app. I switched to my older network and there they were. So somehow two of the speakers reverted to the older network. In this case I tried Sonos’ AI chatbot. It had me do a few things that were not useful, but eventually suggested I remove my older network from the Sonos app’s memory - a feature I was not aware of. And that solved the problem.So, if m

I recently purchased Sonos Arc UltraSub 4Era 100While I am happy with the sound quality a few things annoy me.I play from my NAS..Why the limit of The limit of 65000 tracks?I have several apps that cost a few bucks that can cope with my entire library of approx 180000 tracks.I find this limit pretty stupid. Hopefully this will be addressed.Also there does not seem to be any option to power down any of the Sonos gear even when the TV is powered down..Only option is to switch it off at the power point as far as I can tell.(unless I’ve missed something).My old Sony soundbar had no such issue.

Enjoying my new Sonos 5.1 setup playing music remastered with Spatial (7.1) mix. The Atmos overhead channels are missing but what surround goodness that's decoded is interesting. The sound stage is either a 70's 'Quadrophonic' thing with lots of swirling motion and panning. Or with classical, it drops you inside the orchestra (as a member) with the violin section behind you and low brass in front. Very different from  'I'm sitting in the audience' staging.I like the depth and effect for movies so why not music? Well, it still is kinda weird to me. Almost distracting hearing the stuff they remastered into a mix that never was mixed for 7.1. Like remixing makes what was intended more better by blowing it out in some sorta spatial dimension. I confess some new stuff mastered first as 7.1 and yeah, Pink Floyd tunes sound pretty cool. Will there be a transition for most music out there to be remastered? I dunno, but Dolly and Johnny should be left in two-dimensional space! :) 

May your celebrations during this season be Joyful and bring happiness to you and your family! 

Need to be able to enter a custom timer like 1 1/2 hrs or a scrolling selection to chose.