Home theater

The optical chord sent to me with my Sonos Ray is too short. Does Sonos offer a longer chord or can I buy one online from another vendor without having to mess up the warranty. If I can buy one from a separate vendor, is there a specific type I need to buy?

Since I have set up my system (which was an ordeal with the new app) I have not been able to use True play to fine tune the system. I get to the stage of "Let's Begin" and I press the button constantly and the process never begins.

I connected my sub, Era speakers, and the arc last week. Since that time, audio or video has been out of sync whereas it was perfect before removing my old system in which all speakers were wired to a receiver.The lip sync setting slider is all the way to the left. Is there a situation where this would even need to be adjusted to the right? Can an additional delay be added so that there's almost no delay at all with the audio?

My Sonas Ray has worked fine for 18months. In recent weeks, it has lost compatibility with my Sky Q and Philips TV remote controls. I have performed a reset, and tried to repair them but the remotes only control the Sonos intermittently now. Additionally, the Sonos is not visible on the app all time, it drops on an off. My Wifi is stable. Can the above be related to the new App? Which I find terrible 

Appears there was an update to the system and now everything is broke.  I managed to reconnect the Playbar back to the TV and get sound but I’m unable to add the Sub to it.. I’ve got the sub connected to the app after many many tries but now its saying I need to register it, I’ve been using this for many many years no issue until now.  I have gone through all the trouble shooting I’ve found online and nothing works.. **update** managed to registered the Sub, but now it still will not connect to Playbar  

Hello I have just changed my surrounds to ear 300 ,since I now can not turn on my mic on the beam 2 

How do I get a diagnostics submission looked at please?Haven’t had to do this for such a long time that I’ve forgotten the procedure!Issue is “crackly audio via Airplay to Playbase”Sonos Diagnostics Report Ref is **********Long wait (est 65 minutes) for phone support & chat support not available in the UK.Thanks! Moderator edit: Diagnostic number recorded and removed

Hi, I have an old gen 1 system with 2 play 5’s in the kitchen diner & 2 play 1’s in the tv room. I want to use my play 1’s with the tv, connecting with a Sonos Connect and Toslink (optical)I currently have a Bose sound plate connected in the same way - but can I split the optical signal and then to the Connect to play through the Play 1’s at the same time….a kind of home cinema? any help is appreciated  J

I got a sub gen 3 to replace my sub mini in the bedroom but I can’t delete the sub mini because while the sub mini shows up in the bedroom and works - the option for “remove sub” is not there. What do I do.  

I have THE . Beam g2+ 2 ERA 100S  can I add 2 symfonisk 'bookshelf to use as up firing ceiling  audio.  ??

Bought a Beam 2 get to the location step and the error update issue pops up. I have reset the beam and WiFi countless times same issue reoccurs

Sonos sub connects with beam but sun won’t work diagnostics report number is  **************Moderator edit: diagnostic number recorded and removed

Ever since the updated app rolled out my Roku remotes no longer control the volume of my Playbar (2 of them). It says the remotes are paired, but they don’t do anything. Are there any plans to fix this?

I am setting up our theatre with Sonos of course and I am now wondering if I’ve over done it or even weather it will work…We have an Arc and 3 pairs of One Sl’s up front, three each side of the screen, two subs behind the back seat, a pair of left and right one sl’s for the rear on stands with wall mounted era300’s at the rear as well…Still in the installation and purchasing process… might be too late since I’ve already committed the cash but how do I make this work?

I have Sonos Immersive Set with Arc. In the latest Sonos app basic True play Tuning option is available but when you complete the basic tuning then the app don’t display the option for advance Trueplay tuning in which you move around the room and do that speaker calibration. Tell me how to enable that so I can do that speaker advance calibration.

I’m looking to add to my Sonos products to connect to my 4k projector.  I want to know if they need to be hard wired? How to do this, and what’s needed.  I must add, I won’t be using a sound bar for this room. Just 2 front and 2 rear speakers.  all help is appreciated.  thanks 

Bonjour,J’ai récemment acquis un Sub mini, qui vient s’ajouter à un Beam et 2 One SL.Mais en suivant les étapes d’installation, arrivé au moment du wifi, aucun réseau n’est trouvé.L’application me propose de rentrer manuellement le nom du réseau (ce que je fais) mais rien n’y fait, connexion impossible.A savoir que mon wifi fonctionne parfaitement, le sub est proche du routeur, les 3 autres appareils sont connectés sur ce réseau depuis 2 ans sans problème, et que j’ai essayé l’installation de é smartphones différents (1 android et 1 ios) Il m’est suggéré de régler les paramètres de mon routeur (même si je ne comprend pas pourquoi car les autres appareils sont connectés correctement) mais je ne sais pas comment faire.L’assistance Sonos n’a pas su m’aider par téléphone...De l’aide ? Moderator edit:Google Translate-Good morning,

I’m replacing my Era 100’s as surrounds with Era 300’s.I think I’ve mistakenly selected remove surrounds in the app. The 300s are on the system, in the same room, but not paired as stereo speakers (I think).When I try to add them as surrounds it goes through all the motions but then stops and says there was a problem connecting my surrounds.I can’t a way of removing them and starting again.Has anyone any suggestions?Many thanks, Dermot

My Beam 2 has a roughly half-second delay in audio. I have the Audio Delay settings on both my TV and Sonos app set to zero. The video plays before the audio and I cannot find a setting to reduced Audio Delay. I can only increase it. Help?

Hello, I recently bought a Symfonik lamp from ikea. i wanted to use it as a surround speaker with either a bookshelf or a sonos one sl. Is this possible? 

I've got two systems. System one: LG TV (LG65SK9000PUA), Arc, and two Era 100. System two: Samsung TV (uncertain on the model) with an arc, and a firestick.On system one, the audio is behind. TV audio sync slider is all the way to the left. I've restarted the DirecTV stream device (Gemini Air which is a Chromecast like device). So far, nothing has fixed this. Upon searching in the forums, I've found numerous posts about this particular issue.I did a chat with support, but that didn't accomplish anything. I mentioned the posts in the forum about this issue. The audio on system one is always out of sync regardless of whether I watch TV through the DirecTV stream device or use the DirecTV app on the firestick. No problem with watching TV on system two. At this point, I've reached out to DirecTV who has supposedly refreshed things on their end and had me restart the streaming device several times. Nothing changed with that, and I've reached out to Sono

Anyone having this issue with the update? My LG remote for my c2 will no longer control volume no matter what fix I try. I have attempted everything I can find on google. The volume up/down symbol shows on the television but volume stays the same. The only remote that works to control volume is now my google tv remote.  Fairly annoying when it has worked perfectly the past year and a half. I have an arc, two SL and the sub.  thanks

I had the Beam gen 2 setup fine over wireless, it even did the update without issue.Now when trying to add the sub, it manages to appear in the app showing “not registered” but when going to try and fix it, the update requirement comes up and continuously throws the same error.I have it on ethernet, I’ve factory reset it multiple times and it still fails.Sometimes I will get error 1000 after going back and trying again a few times.

I just bought a set of Era 300s and wall mounts as surrounds and need to turn the speakers because I need to install them near the ceiling.But how on Earth am I supposed to open that screw to turn the mount? I already nearly stripped the head of the screw (it is slightly stripped) and I definitely had the right screw head. If I had used a power tool it’d literally be screwed by now. I even tried to turn it clockwise for the other mount in case it’s a wrong-handed screw, but nope. At this rate I need to drill an screw remover into that screw and get a new from somewhere. Have you guys actually done this?

Purchased a Sonos Ray. Followed all the promps on connection and when I enter password for network asks me to select room which I do. Then tries to update and throws error 1101 which seems to me like the Ray isn’t getting internet from router. After it fails I can’t find the device again. Have to reset Ray and follow promps on app again but still throws same error. Multiple devices tried using app and same issue and error. I’ve checked the list of non compatible routers and mine is all good. Is there a setting on the router to help get it to connect and do the update? Or is it best to go buy a Ethernet cable to be able to start using Ray?