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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,041 Topics
  • 30,817 Replies
106rallye
106rallye
answered this question

Arc Ultra,Sub 4+ 2 Era 300.....+ other 2 Era 100 on the sides?!

This will not work. The Arc Ultra is not a center speaker but a full FL-Center-FR soundbar. Sonos has realised this and will not let you put...
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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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6041 Topics
S
SteveLRContributor I
asked in Home theater
surround speakers

Choice of surround speakers. Which work best with the arc and sub. I want to set up a home theater system.

15113
P
10 months ago
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TaycoeContributor I
posted in Home theater
beam 2 loses connection

I have a Beam 2 that loses connection with my samsung TV randomly.  TV will suddenly start playing out TV speakers.  Beam is Connected via HDMI/eArc. This same TV worked fine with the Playbar until the speaker change.  All firmware is current and the only solve is to disconnect power for a few minutes then power back up.  I’ve swapped HDMI cables to ensure that is not the issue.  This has been happening to plenty of others as I see in this community.  Any help?

733
ratty
10 months ago
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JoshuaCContributor I
posted in Home theater
Multichannel PCM 5.1 Drop-Outs w/ Beam (Gen 2) and LG G3 TV

Hi, Everybody. I’ve been driving myself crazy trying to troubleshoot an issue with a Beam (Gen2) -based home theater set up (Beam Gen 2, Sub (Gen3), and two Era 100s). The issue happens whenever the source device, in this case both a latest-gen Apple TV and a Nintendo Switch, outputs audio in MultiChannel PCM 5.1. The audio drops out for about two seconds EXACTLY every one minute. Audio output in other formats, including Dolby ATMOS, plays back perfectly. My television is a new LG G3. All devices are on the latest available firmware/software updates as of today (23 June, 2023). After spending weeks trying every possible solution (HDMI cable replacements, network configurations, wired/unwired setups, different TV and device settings, etc), I had a call with SONOS Tier 2 support today where I was told very confidently that this is a known-issue with the LG TV firmware and that I should contact LG directly. I asked if SONOS was in contact with LG at all to attempt to remedy this issue on

136013
Fendera
10 months ago
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Dan06lem
asked in Home theater
Speaker setup, compatibility, arrangement, etc…

I want to buy a Sonos Arc for my TV and a sub (maybe rear speakers, undecided) to create a home theater situation… also want to put a record player in the same room, would like to share that sub with it somehow and play through Sonos speakers in stereo. Originally I was thinking about getting 2 Fives to hook to the record player (in stereo) but if i link to the arc system to use the sub I’m afraid there might be issues like delay? Furthermore, I would like to install Fives in my garage and be able to play music from either the turn table or TV setup through them. How do I go about all this?

20925
N
10 months ago
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Charlie.HowardContributor I
asked in Home theater
Sound loss on sonos beam gen 2

I have recently purchased a Sonos beam gen 2. Sound quality great but the sound frequently just drops out and I have to turn everything off to get it working again. Any ideas?

2457
C
10 months ago
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MRWaynesWorldContributor I
posted in Home theater
Setting up new Arc

I’m setting my new Sonos speakers including a ARC. Prior to these I had a sonos system in our living room with a PlayBar. So I just started with the Arc and I see no fiber connection for the Arc. Only HDMI to Ethernet.My issue is that I stream my TV via Hulu and normally set my TV Audio to the Fiber out. I don’t use any HDMI connections on my TV.How will my TV see the Arc and direct the sound to it and all the other speakers I am setting up?TIA...

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M
10 months ago
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mj_kavanaghContributor I
posted in Home theater
OPTICAL TO HDMI CONVERTER

SONOS PLAYBAR OPTICAL TO HDMI Hi, i’ve tried researching and can’t seem to find my answer. i have a playbar and the optical pin on the tv has broken. Does the hdmi / optical converter cable work? i can’t get it to. Any other options ? 

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Stanley_4
10 months ago
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shkevinContributor I
posted in Home theater
getting sound from Epson LS12000 with sonos beam

Just setup a LS12000 to replace my tv and I cant seem to get sound from sonos beam connected to this projector’s EARC hdmi port. I doubt its the cable because Im using a certified hdmi 2.1 fiberoptic cable to connect the beam to the projector. I thought EARC port would allow this to be pretty much plug and play? Do I need an hdmi splitter or something like HDFURY Arcana to make it work?

1514
G
10 months ago
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braketContributor I
asked in Home theater
Samsung S90C doesn't recognize Sonos Amp via ARC

I have a Samsung S90C TV (model QN65S90C) and a Sonos Amp connected to stereo speakers. This setup worked perfectly with my previous TV (a 2012 Panasonic plasma) using ARC, but the S90C does not recognize the Sonos Amp as a valid ARC device. In fact, the automatic device recognition thinks the Sonos Amp is a Spectrum cable box. Both devices are running the current firmware, and I have tried using three different 8K-rated HDMI cables from different brands, and I have also tried to connect the Amp to two different Samsung S90Cs (this 65" QN65S90C, as well as a 55" QN55S90C in a different room) with the same results. I have to use the optical audio instead, which has a frustrating audio delay even when the delay is set to 0ms in the TV's expert settings. I'm not trying to use eARC so I find it hard to believe that the older ARC standard is causing such a problem. Any advice?

3584
B
10 months ago
A
AirdaleContributor I
asked in Home theater
Pair/Group Playbase with two Sonos Fives

There are pretty good deals for Sonos Playbase, considering it's an old product I guess, so I wonder - if I get one can I connect it to my existing Sonos Fives?

783
N
10 months ago
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Commodore85Contributor I
asked in Home theater
Pairing Surround Sound

I am attempting to pair my arc with ones and a sub.  After a few minutes, the speakers chime and say they are connected.  When I go on the app to the room, the arc is the only speaker showing.  The ones and the sub have disappeared.   And the arc shows with three ?'s next to it.  I still have the option to remove them in settings, even though they are not there.  When removed, I need to factory reset to get them to show. I have attempted to set up with two seperate arcs and multiple speakers seeing that my system is quite large.  I have the same problem with both.   I have also factory reset everything, reset phone and attempted on multiple wifi networks.If the arc is not involved, I have no problem pairing speakers and adding the sub.  They will all communicate together, until the arc is added. Any thoughts?

907
C
10 months ago
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markuspischelContributor I
asked in Home theater
Controlling Sonos Ray with virgin media 360 remote

I just bought a sonos ray. It is connected to my TV via optical connector. The only thing that is rather annoying is the fact that I cannot find a way to control the volume with my vigin media 360 remote. When I try to set it up I get to the audio setup option with Sonos as a provider listed there, I get two options to choose from but neither works. When entering the sonos model number “RAYG” it does not find it either.  So now I am stuck. Does anybody have a solution for my problem?

1061
controlav
10 months ago
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OathborneContributor I
asked in Home theater
stray television audio coming through my sonos

Hello all. Had a weird problem with my sonos recently. I am getting audio from someone watching television outside my home. They are not on my network so I'm really confused about how they are broadcasting thier tv over my sonos.  Any advice or assistance is greatly appreciated. Thank you!!

410
O
10 months ago
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MburnsContributor I
asked in Home theater
Ray Wall Mount - Attachment Screws

Hi, I recently returned a faulty Sonos Ray and have  received a replacement speaker however before returning the faulty device I forgot to remove the attachment screws for the Sonos Ray Wall Mount.   Can anyone let me know what size attachment screws I need to purchase and where to buy?  

3944
M
10 months ago
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TutorialContributor I
asked in Home theater
lip sync problem after firmware update 15.11

Since firmware update 15.11 (updated manual this week) audio issues (Playbar/Sub/Play1’s).Before firmwareupdate everything was working fine for long time.Input via TOS-link (optica) Meerkanaals (bypass) from Philips One 50PUS8837/12 (model 2022) latest firmware (running several months) The audio is hikking/interrupted continueusly or even stopping, restart (power off/on) dit not solved the problem.After a lot of hours troubleshooting i found that the problem is in the Sonos lipsync configuration, after reset the lipsync from 4 to 0 the audio was normal again, but with expected delay.The maximum delay without interrupted/hikking audio is 1, above the problem occur again.When setting TV to stereo (PCM2.0) Sonos lipsync is working fine. Conclusion : Since Sonos firmware release 15.11 is lipsync not working as in previous verslons while using optical in (TOS link) and DD51 signal using Playbar  

2748
P
10 months ago
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RedlineroryContributor I
asked in Home theater
problem adding my Playbar to my account

 Moderator edit: removed pictures with identifying information

1162
buzz
10 months ago
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Barry LeightonContributor I
posted in Home theater
Firestick 4k no dolby plus: beam gen 1 and Symfonisk lamp surrounds.

I’ve a Panasonic tv - using the TVs native apps I ca get 5.1 with my setup. However when using the diagnostics on the firestick I can’t seem to get 5.1. Any ideas how to resolve this?

261
Stanley_4
10 months ago
C
Chuck CContributor I
asked in Home theater
no tv sound Beam

I have a Sony TV and connected my new Beam to a HDMI ARC input. The Beam is connected to my network and to the app on my iPhone. I get no sound from the Beam even if I go to Settings on the TV and change output from TV speakers to Audio System. 

1057
jgatie
10 months ago
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JSizzleContributor I
asked in Home theater
Sonos Beam HDMI eARC Not Recognized

Hi,Looking for help!I use a Sonos Beam with my Samsung TV 55” QLED 4k Smart TV Q80B connected with the Sonos supplied HDMI eARC.The audio works great for between two days and two weeks, then I will randomly turn on the TV and the audio is being played through the TV speakers. The Beam shows up as a video thumbnail through HDMI 3 playing a short demo video. I can’t get it to recognize as an eARC.I unplug the Beam and the TV from power and the HDMI eARC. Plug it back in and viola. It is all good. However, I don’t want to do this weekly. Looking for help troubleshooting. Thanks!

5031
Ken_Griffiths
10 months ago
J
J-Man11Contributor I
asked in Home theater
Sonos Beam disrupts the TV picture periodically with black out of TV

My Beam Gen 2 causes the tv to blackout for a couple of seconds periodically (every 10-30 seconds). I have a TV box plugged into the HDMI port of the tv, and the Beam is connect via HDMI Arc to the tv. I have checked to ensure the tv has the latest updates. All HDMI cables are high speed cables. I’ve also tried unplugging the tv for several minutes, and the beam. When the Beam is disconnected the TV works perfect with no blackouts. The same issue happens if I switch the HDMI connections. I ran a diagnostics test and reference number is 1450731502. 

4296
106rallye
10 months ago
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phd67Contributor II
asked in Home theater
Mixed speakers in home theatre setup

Greetings, I’m wondering if I can mix up the speakers used in a home theatre setup. Specifically, I just bought a Beam and already have a One speaker in the basement that I don’t use much. Wondering if I can buy another smaller speaker, such as a Move or Era 100, and use that with the Beam and the One to create a surround effect (or just better sound) for both TV and regular music. I’d really like to use the Move, so I can bring it outside with me when listening to music while grilling. Any thoughts are welcome, pro or con. Thanks.   

3185
P
10 months ago
A
AltenmarktdaveContributor I
asked in Home theater
controlling ray with sony remote

I got  Ray for Christmas . I connected it via the optical cable to my Sony Tv. The only problem is that the ray and the speakers on the tv seem to play together. I get round this by using the mute button on the tv control. My partner wants to be able to control the ray using the tv remote ( IR ) and not have to use the Sonos app.i have been in the tv sound menu but have not been able to sort it . Any advice /comments appreciated

4021
UKMedia
10 months ago
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Gene1226Contributor I
posted in Home theater
sub

I replaced my beam 1 with a beam 2 gen, now my sub hardly puts out any bass

484
C
10 months ago
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ericgbauerContributor I
asked in Home theater
Pause Netflix/ATV+/Hulu/AmazonPrime Streaming & Automatically lose AirPlay audio connection to Beam

Hi all, Adding my hat to the ring for this already existing topic...I’m this close to going back to a Bluetooth solution for my audio needs because this issue is super lame … I used to think my older MacBookPro running MacOS Mojave had something to do with my problems, but I’ve just upgraded to a brand new 2023 MBP running the latest MacOS Sonoma 14.2 and the same problem persists… _ I stream my video to a projector and send audio through AirPlay to an early 2023 Beam, two SL One’s for surround, & a Sub Mini - WHEN it works, it works great._ I use Safari 17.2 for my video stream_ I briefly tried Firefox but did not see an improvement so went back to my go-to Safari._ I’ve tested with Amazon Prime, ATV+, Hulu, and Netflix and the problem is there. The issue is not with the content providers._ If you pause the video stream for ANY duration then upon resuming video, the audio will have dropped out… every single time. The ONLY way I have found to re-establish the audio connection is to

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Corry P
10 months ago
A
AndrewcoxContributor I
posted in Home theater
Sonos Ray

How do I connect Ray to my tv which doesn’t have an optical audio cable port

233
controlav
10 months ago
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