Home theater

The left rear works fine. Right Rear…sounds like dead air. 

Hello, I need some help. Our Sonos system is currently giving us issues with one TV show in particular, which is strange. Whenever we watch The Walking Dead the ARC soundbar gives us this terrible distorted sound which kind of sounds like a speaker is blown whenever there is a scene with growling, shooting or fighting. We cannot figure it out because it works just fine with any other movie or tv show with shooting or loud noises. Can someone please help? Has anyone ever had an issue like this before?

Hi - My Arc appears to be dead - not visibile in the app, but also no longer getting audio from the TV (eARC connection), and the status light is not on. Tried to troubleshoot: Unplugged all cables, including power, waited, plugged back in... still nothing Tried factory reset - unit seemed entirely unresponsive (no blinking lights, orange, white, or otherwise.) The only indication that the device has power is that the status light over the microphone icon is lit up. Outside of that, no joy. Any thoughts as to what else I can try?

Does the Arc require Ethernet to use an Amp for surround? The Amp is connected to Ethernet and has WiFi on. The Arc says that it needs to be connected to Ethernet (I wish I knew this before patching the walls) when it connects to the Amp for surround. The surrounds don’t seem to work. How to actually test that, btw?

When watching a cable tv show with a beam sound bar, does an era100 speaker have the dialog as well as the background music of the program?

Je possède une barre de son sonos beam 2. Beaucoup de difficulté pour trouver le réseau et n’arrive pas à me connecter avec le compte propriétaire du système  Moderator edit:Google Translate-I have a Sonos Beam 2 soundbar. I have a lot of difficulty finding the network and cannot connect with the account that owns the system

I’ve restarted and added my Beam three times, and continue to see this message. After powering it off and on again, it never appears in my Sonos app. This is beyond frustrating!  

Dear community,I recently bought a Sonos Arc which works fine when connected to my TV. The problem is that I cannot finalize the app registration (android phone) due to failure on checking for updates step (Error code 1101). Scrolling through the forums, I found that it’s due to some weird network connectivity issue which I am currently not able to solve.Things that I’ve tried:Plugging ethernet cable to the soundbar; Reboot router; Update via windows PC app;Before reaching to the customer support, I wanted to check if anyone recently had this problem and if there are any other suggestions solve it. Thank you!

(also posted this on the PreSonus forum)Hi! Recently switched to Studio One for working in Atmos - love it! Also recently bought a Sonos system: Arc soundbar, 2 Era 300s for surround (rear), and will be adding a sub later this month.Have been rendering ADM-BW files and using Dolby Renderer to export to MP4s; plays fine in the Sonos app; but would really be great if I could run Studio One live to my Sonos systems to listen, mix, tweak...Have tried airplay (have a 4k Apple TV), but the Studio One output prefs say airplay only does 41.1k and atmos needs 48k. Tried streaming via airfoil app and connecting my macbook pro M1 to my TV (has eArc going to the Sonos Arc), but only get stereo playback there.Considering getting a NVIDA Shield Pro to stream from Studio One live - would that work?Any suggestions would be greatly appreciated - thanks!Dan

Spent several hundred dollars and half a day today with no result.  I bought a pair of ERA 100s and tried to add them as surrounds to my Arc and sub  set up.   I set tup the speakers with not problem individually,  then went to add as surrounds to my living room.  The system asked me to select one of the era 100s. identified  which side of the room it is on using a chime sound and then selected to add them.   Tried about 30 times.  Re starting the roster, the speakers, the arc, everything.  Even a couple of times it said they were successfully set up,  but they weren't.  Spent about 2 hours chatting to a Sonos support person online.   She basically gave up and gave me a list of questions to ask my internet service provider.  That is not going to be easy - their tech support is not exactly straightforward to deal with.  Very frustraded,   Ton between holding on and seeing if it resolves itself and driving the speakers back to the shop in anger. i have had era 100s as surrounds on this s

Even the most of my new touch of the HDMI cable(For example, when installing the arc and mounting to the wall) Causes it to disconnect from the TV.  At this point, I’ve tried putting spacers behind the cable where it connects to the arc. I have tape going around the entire ark to hold the cable in place, but it keeps disconnecting and reconnecting. No movement, and not installed is working fine.This is the least premium HDMI port I have ever seen in my life. :( 

I bought an arc, 4 era 300s and 2 gen 3 subs. Only 1 pair of 300s will connect as surround. The other 2 can be set as a separate stereo set, but the volume doesn’t change with the arc and the timing is slightly off.  also, the second sub won’t connect after the mandatory update, so it is now useless. I tried to plug it in with an ethernet cord and it won’t switch over therefore not connecting.  wtf. Please help. 

I added the second sub gen 3 to my existing setup of Arc, a pair of fives and an existing sub gen3.  the sub is shown in the app but says sub not registered.  I’ve tried resetting the sub, the modem, the app, everything.  no joy please help

I have a Sonos arc, sub, and two play fives that I was using as surround speakers. I moved to a new apartment and no longer have the fives I was going to replace them with something else. I seem to be unable to remove them and I don’t have them anymore because they’re in storage. is there a way to move them or set the room up again? 

Hi, I have Sonos arc connected to LG C2 Oled Via EARC connection . Sometimes am loosing sound when I open some App like Youtube/ Hot star etc or when I toggle between Apps I loose sound sometimes . But when I open a Netflix App this gets  connected again and sound starts to appears don’t know why . I am using this technique for last few months if I loose sound I connect to Netflix and it is back and move to other Apps. How do I correct this issue .

Hello,i, like many others, am having trouble with the new Sonos app:Difficulty switching back to TV audio after using AirPlay for Apple Music Significantly lower TV volume after switching back from AirPlay/Apple MusicNever had an issue with the old Sonos app. It was much easier to use.Curious if anyone else is having the same issues as I am, and how to fix them.Thanks.

Hi there, when I connect the arc soundbar to the tv hdmi arc port the remote control volume control is lost. I can only change volume via Sonas app or voice control but would rather use the remote control - has anyone else had this problem - I can’t locate remote setup on the app! Thanks 

hola a todos.me presento en este foro, soy nuevo usuario de la marca, estoy en Barcelona España.estoy montando mi cine en casa, ya he instalado Sonos Arc, dos sonos one, un sonos sub ( voy a poner un segundo sonos Sub),la pregunta es para poner dos Sonos en el techo que necesito?no se si es muy complicado o no, merece la pena, principalmente veo series y peliculas en Aple Tv.tambien tengo un Sonos Move a veces lo pongo atras en medio de los dos Sonos one, pero no se si es lo correcto.muchas gracias a todos.

I've been tearing my hair out with my Sonos system for what feels like an eternity. My Playbar randomly disconnects multiple times during every song, like it’s on some sort of mission to drive me insane. After finally deciding to investigate, I found numerous discussions like this one:  Apparently, people have been battling this issue for years, and Sonos is supposedly "investigating" it.Does anyone have any idea what’s going on with this so-called investigation?P.S. I mustered all my patience and spent over 3 hours with a Sonos agent, performing an endless series of ridiculous tests and sending diagnostics, all for nothing. At this point, I feel like I should be awarded an honorary tech support degree!Thanks (I think...),Carles

I have bought a sonos arc to my philips oled tv and Apple TV 4k. And every day I have to restart my Apple TV to get picture on my tv. I get error message from my tv, “this picture format cannot be displayed on the tv”. Sometimes no picture at all, only sound. And sometimes I get a “hdcp error message saying to replace my hdmi cable since it doesn’t support hdcp”. This happens both with my Apple TV 4k and my Arris tv box. and everything worked fine before I connected the Sonos Arc. if I restart my Apple TV and/or the tv box everything works fine again. I’ve tried disconnecting everything and reconnect. But same problem the next day. 

I use to be avle to adjust volume on the playbase via the buttons on the top but now dont seem to be working. Does anyone know how to fix this?Thanks 

Factory reset your Sonos Playbar and add it back to your Sonos system. The app will then guide you through the process of pairing the Roku TV remote using an optical audio cable connecting the sound bar with the tv.I figured this out after wasting my time on Sonos Live Chat, who gave me instructions for a previous version of their app. I waited 35 minutes on hold with phone support and they told me my remote wasn’t compatible as it wasn’t infrared, when in fact it is IR. They then gave me the same bad instructions as Live Chat, i.e. click on “Home Theater” and then “Setup Remote”, which doesn’t exist on the new app.

Cannon reconnect sonos play bar to internet.  products not found

Which S2 speakers are compatible with Arc for Surround Sound? Apparently my Move2 don't do it.

Just unboxed Sonos Ray - plugged in, attached optical cable, followed instructions on Sonos app and my devise is not found. Any ideas?