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For the past few years, my both my playbars attached to identical TVs have worked fine, then a few months ago, they both started stuttering playing TV audio.  3-10 seconds of stuttering, or choppy audio every 5-10 minutes.  It suspect a sonos software issue that was introduced in an upgrade, but i don’t konw.  I tried reseting, powering off everything.  I tried lchanging the audio format, I tried compressed Audio, I changed to Stereo (which would be dumb as everything is supposed to support surround)  I have a playbar, sub, a one and a one SL in each room, both have the same problem.  All apps have the same problem, the TVs are TCL.

 

Maybe the TCLs have had an update. Or need an update? The Sonos speakers can only play the signal they receive.

But just to be sure, have you checked on your Sonos app: 

Settings - Manage - System Update - Check for Updates, to ensure your speakers are up to date after any app updates? 

For the past few years, my both my playbars attached to identical TVs have worked fine, then a few months ago, they both started stuttering playing TV audio.  3-10 seconds of stuttering, or choppy audio every 5-10 minutes.  It suspect a sonos software issue that was introduced in an upgrade, but i don’t konw.  I tried reseting, powering off everything.  I tried lchanging the audio format, I tried compressed Audio, I changed to Stereo (which would be dumb as everything is supposed to support surround)  I have a playbar, sub, a one and a one SL in each room, both have the same problem.  All apps have the same problem, the TVs are TCL.

 

Are you able to hardwire any of the Playbars to your network? Even if you need to run a long cable temporarily to test, do that and make sure WIFI remains on in the Playbar’s settings.

Both the TV and the Sonos are up to date.  The playbars are hard wire ethernet.  I set all the settings, dolby, stereo output, optical, and I unplugged one of the two setups for 2 minutes, lets see if that fixes it over the next few days.

 

I set all the settings and unplugged for several minutes both the TV and the playbar, and still have the stuttering.

 

In that case, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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